Why cannot I reopen my bug report that I have marked VERIFIED ?
I have reported a bug in Firefox.
I have marked the bug report VERIFIED.
The bug still occurs in Firefox.
In Bugzilla, there is a link "edit" for the status. But the status is locked. So I cannot reopen my bug report. Why ?
Thank you.
Nicolas
All Replies (8)
If it is a security Bug it may be blocked from viewing until it is fixed.
What's the Bug report #?
the-edmeister said
If it is a security Bug it may be blocked from viewing until it is fixed.
This is not the case.
I can view the status, but I cannot edit it.
The issue: bugzilla.mozilla.org/show_bug.cgi?id=1003032
Considering that your Bug was filed on Firefox 28 at just the time when Firefox 29 was released, you might want to file a new Bug report using Firefox 35.0 or maybe the new Firefox 38.0 - so that your user agent is in the Bug Report and the triage people know it's on the Mac platform.
the-edmeister said
Considering that your Bug was filed on Firefox 28 at just the time when Firefox 29 was released, you might want to file a new Bug report using Firefox 35.0 or maybe the new Firefox 38.0
I don't want to do that. It is much simpler to edit the status of the existing issue. Why is the status locked now?
Sorry, but we here at "support" have no control over Bugzilla - separate website with their own way of doing things.
When I view it, that bug is closed with a WORKSFORME status. So that one was fixed. Let it rest in peace.
If you have a problem with Firefox 39.0 or 38.1.0esr or later, go ahead and file a new bug. There is no point filing a bug for older versions that cannot be replicated in a current or future version.
https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines
Did you try to click with the mouse in the document to see if that makes scrolling with the keyboard work?
jscher2000 said
When I view it, that bug is closed with a WORKSFORME status. So that one was fixed.
Your reasoning is wrong. The status of an issue in Bugzilla does not always reflect the reality.
The issue in Bugzilla is about a bug: scrolling with the keyboard is partially broken in some situation. This bug has been partially fixed. But, in Firefox 35, the bug still occurs. In such situation, the natural thing to do is to reopen the issue.
jscher2000 said
If you have a problem with Firefox 39.0 or 38.1.0esr or later, go ahead and file a new bug.
jscher2000 said
There is no point filing a bug for older versions that cannot be replicated in a current or future version.
What I want to do is different. I want to use an existing issue for helping to resolve a bug that can be reproduced in the last version of Firefox.
jscher2000 said
https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines
The guidelines strongly advise to search within existing issues before reporting a new issue, and to avoid reporting duplicate issues, because half of newly reported issues are duplicates of existing ones.
Indeed, handling the relevant info in one place is a good principle. It really helps.
cor-el said
Did you try to click with the mouse in the document to see if that makes scrolling with the keyboard work?
I don't remember. But clicking in the content of the document is the typical workaround I try here and usually it works.
Modified by nykola