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Firefox crashes at random times

  • 3 replies
  • 2 have this problem
  • 11 views
  • Last reply by cor-el

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Hey, over the past couple of months Firefox for Windows (8.1) has been crashing more and more. There's no obvious reason for it that I can detect.

I'll just be browsing the Internet, reading an article or something and then it will suddenly just freeze. I'm not even able to ctrl-alt-del to shut it down manually, Firefox just freezes on me, and it's clear that it's struggling to process something as it occasionally will flicker a little as though it's trying hard, but it just stops. There's an outside chance it's my computer in general to blame, but it only ever seems to happen when I have Firefox open (and I don't always have Firefox open).

I have the most up-to-date version (37.0.2). Here's a few of the most recent crash logs:

bp-b5e763f2-f2a6-4b35-8856-f3e112150424 bp-f5b4bea4-9ec5-48ac-b70d-ece952150423 49a5259d-42b9-48cd-bf94-bc46695d3571 0042f953-ec91-4fed-90da-2a2e9e3b6aab

Most of these logs mean nothing to me, so happy for one of you smart guys to parse this for me. Thanks.

Hey, over the past couple of months Firefox for Windows (8.1) has been crashing more and more. There's no obvious reason for it that I can detect. I'll just be browsing the Internet, reading an article or something and then it will suddenly just freeze. I'm not even able to ctrl-alt-del to shut it down manually, Firefox just freezes on me, and it's clear that it's struggling to process something as it occasionally will flicker a little as though it's trying hard, but it just stops. There's an outside chance it's my computer in general to blame, but it only ever seems to happen when I have Firefox open (and I don't always have Firefox open). I have the most up-to-date version (37.0.2). Here's a few of the most recent crash logs: bp-b5e763f2-f2a6-4b35-8856-f3e112150424 bp-f5b4bea4-9ec5-48ac-b70d-ece952150423 49a5259d-42b9-48cd-bf94-bc46695d3571 0042f953-ec91-4fed-90da-2a2e9e3b6aab Most of these logs mean nothing to me, so happy for one of you smart guys to parse this for me. Thanks.

All Replies (3)

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The only other situations I can find with this exact crash reason were problems with the computer itself or video drivers and not Firefox. This could be a corrupt RAM issue or a corrupt file system. It could also be a video card bug, since the crash is actually happening in the UI part of the program.

I would try 1. Testing your RAM, 2. Doing a file system check, and 3. Updating graphics drivers.

If any issues are found during any of those steps, I would fix the issue and then fully uninstall and re-install Firefox after fixing the issue.

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Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.