Firefox crashes at random times
Hey, over the past couple of months Firefox for Windows (8.1) has been crashing more and more. There's no obvious reason for it that I can detect.
I'll just be browsing the Internet, reading an article or something and then it will suddenly just freeze. I'm not even able to ctrl-alt-del to shut it down manually, Firefox just freezes on me, and it's clear that it's struggling to process something as it occasionally will flicker a little as though it's trying hard, but it just stops. There's an outside chance it's my computer in general to blame, but it only ever seems to happen when I have Firefox open (and I don't always have Firefox open).
I have the most up-to-date version (37.0.2). Here's a few of the most recent crash logs:
bp-b5e763f2-f2a6-4b35-8856-f3e112150424 bp-f5b4bea4-9ec5-48ac-b70d-ece952150423 49a5259d-42b9-48cd-bf94-bc46695d3571 0042f953-ec91-4fed-90da-2a2e9e3b6aab
Most of these logs mean nothing to me, so happy for one of you smart guys to parse this for me. Thanks.
All Replies (3)
The only other situations I can find with this exact crash reason were problems with the computer itself or video drivers and not Firefox. This could be a corrupt RAM issue or a corrupt file system. It could also be a video card bug, since the crash is actually happening in the UI part of the program.
I would try 1. Testing your RAM, 2. Doing a file system check, and 3. Updating graphics drivers.
If any issues are found during any of those steps, I would fix the issue and then fully uninstall and re-install Firefox after fixing the issue.
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.