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popups on firefox not being blocked

Posted

Last week I had a problem accessing my earthlink webmail with random popups on my vista desktop. Did a system restore and then accessed the same webmail from my xp laptop without problem. System restore fixed the desktop problem until this morning. Now I get the same problem on both my desktop and laptop machines. Had earthlink support connect to my computer to check the problem and it appears that firefox has been corrupted. The popup blocker has apparently been bypassed and ramdom popups redirect me away from the webmail. Accessing via internet explorer had no such issue. Before contacting earthlink, I did a system restore to a point where the system was not showing popups but the problem remained. IE does seem to have speed issues accessing the webmail but at least I don't get the popups that have returned to plague use of firefox on that site. I had an older version of firefox on the laptop and updated ti ver 31 and still have the popup issue so am at a loss to understand what happened.

Last week I had a problem accessing my earthlink webmail with random popups on my vista desktop. Did a system restore and then accessed the same webmail from my xp laptop without problem. System restore fixed the desktop problem until this morning. Now I get the same problem on both my desktop and laptop machines. Had earthlink support connect to my computer to check the problem and it appears that firefox has been corrupted. The popup blocker has apparently been bypassed and ramdom popups redirect me away from the webmail. Accessing via internet explorer had no such issue. Before contacting earthlink, I did a system restore to a point where the system was not showing popups but the problem remained. IE does seem to have speed issues accessing the webmail but at least I don't get the popups that have returned to plague use of firefox on that site. I had an older version of firefox on the laptop and updated ti ver 31 and still have the popup issue so am at a loss to understand what happened.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 14.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Yahoo Application State Plugin version 1.0.0.7
  • np-mswmp
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • zonealarm.com 1.6.0 (ffxtlbr@zonealarm.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Skype Click to Call 6.11.0.13348 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8400GS
  • adapterDescription2:
  • adapterDeviceID: 0x10c3
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 5-19-2014
  • driverDate2:
  • driverVersion: 9.18.13.3788
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400GS Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.search.param.yahoo-fr: w3i&type=W3i_DS,157,0_0,Search,20131250,19857,0,71,0
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: pogo.com
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL:
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1407492651
  • places.history.expiration.transient_current_max_pages: 80489
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfd+xml
  • plugin.importedState: True
  • plugin.state.np-mswmp: 2
  • plugin.state.npdlplugin: 2
  • plugin.state.nppdf: 2
  • plugin.state.npwpf: 2
  • plugin.state.npystate: 2
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1406422091

Misc

  • User JS: Yes
  • Accessibility: No
guigs2
  • Top 10 Contributor
  • Administrator
  • Moderator
763 solutions 8570 answers

It is possible that there is something in the profile that is bypassing the popup blocker. It is possible to do a Firefox Reset from the about:support page.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" Button reset . Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

It is possible that there is something in the profile that is bypassing the popup blocker. It is possible to do a Firefox Reset from the about:support page. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' *Open websites will not be saved in Firefox versions lower than 25. To Reset Firefox do the following: '''For Firefox 29.0 and above:''' #Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''.Now, a new tab containing your troubleshooting information should open. #At the top right corner of the page, you should see a button that says "Reset Firefox"[[Image:Button reset]]. Click on it. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.
FredMcD
  • Top 10 Contributor
1006 solutions 14772 answers

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

'''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Question owner

What was apparently happening was an ad that popped up when I accessed the earthlink webmail directly. I had earthlink support look at my system and the tech fixed some security prompts which seemed to work and the problem has not recurred although some ads do still appear but not with the spin off popups that were causing the original problem. The tech did also access my webmail through IE which did not have the same issue although the ad did appear which is how we decided that firefox had the issue. After posting my message and returning to webmail using IE - i did my mail maintenance. When I got back on firefox, the trouble ad did not re-appear so whatever the tech did fixed that. Thanks for the response however - will save a link for future reference.

What was apparently happening was an ad that popped up when I accessed the earthlink webmail directly. I had earthlink support look at my system and the tech fixed some security prompts which seemed to work and the problem has not recurred although some ads do still appear but not with the spin off popups that were causing the original problem. The tech did also access my webmail through IE which did not have the same issue although the ad did appear which is how we decided that firefox had the issue. After posting my message and returning to webmail using IE - i did my mail maintenance. When I got back on firefox, the trouble ad did not re-appear so whatever the tech did fixed that. Thanks for the response however - will save a link for future reference.

Question owner

I will look into adblock plus. It may be a good idea to have it available. Thanks for the reference.

I will look into adblock plus. It may be a good idea to have it available. Thanks for the reference.