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Three days ago a window popped up asking me to update Firefox. I did and afterwards my personal bookmarks listing disappeared. I tried rebooting everything. No luck. I went to your website and followed all of your suggestions, but again nothing worked; mainly because I could not find on my computer the info the last step in your suggestions were asking for. (I did get a message several times telling me I was using an old Firefox profile. I tried to investigate, but each time your instructions told me to look for something as the last or next-to-last step, I ended not being able to find it on my computer. Again, I have tried everything. Please help me.

I cannot figure out how to add my favorite things to the toolbar. The toolbar doesn't even show up at the top of my page. I just get a string of random bookmark names under the address bar with the Other bookmarks folder at the end. I can't even get rid of "Finish Setup" which is the last one shown. How do I do find where the toolbar is hidden and get it to show? Once I do find it, how can I add my favorite items to the toolbar? I even had ask a question online to find out how to restore my most recent bookmark which was backed up in the documents folder on my computer. Any suggestions would be very helpful. I don't like the way Mozilla Firefox looks now. It isn't as easy to use. I have included what the top of page looks like now. I am sorry I didn't think to keep one of how it used to be.

I AM HAVING THE SAME PROBLEM AGAIN, I HATE HAVING EVERY SINGLE ONE OF MY TABS DISAPPEAR WHENEVER IT CLOSES WEIRDLY AND I LITERALLY CANT RECOVER ANYTHING, AND IT GIVES ME SOMETHING NEW, WHAT THE HELL EVEN IS THIS FIRST FILE, I HAVE NEVER GOTTEN THAT JSONLZ4 FILE E V E R!!! AND WHEN I TRIED TO DO THE SAME METHOD OF REPLACING THE FILES WITH ONE OF THE OLD RECOVERY FILES LIKE IN MY OLD QUESTION, IT DOESNT FUCKING WORK, SORRY TO SWEAR BUT ITS UTTERLY RIDICULOUS DUDE!!!

Firefox updated its version on my iMac desktop two days ago and all my bookmarks are gone. There's a message at the top that says: "For quick access, place your bookmarks here on the bookmarks toolbar. Manage bookmarks..."

All my bookmarks are gone as if they were never there. I have a My Passport Backup hard-drive but I don't know where I can find them and restore them.

When prompted Firefox does not load correctly, but once I get yahoo emails loaded I can access them. Can I uninstall & then reinstall firefox to try to get it to work. Will I loose all my emails? I’m still using windows 10.

When I opened my Firefox browser this morning, all of my bookmarks were gone, the ones in the bookmark menu and the ones on the toolbar. I am unable to get any bookmark to save.

Hi, I recently purchased a new laptop and want to bring over the bookmarks I had from my old laptop. I had copied what I thought was the profile from the old one and copied it into the new laptop - but I'm not sure of the next steps :(.

My Bookmarks are missing. I see backups under the profile/bookmarkbackups folder but when I manage bookmarks, they are not in the restore dropdown. I have followed the steps to delete the places.sqlite but when I reopen firefox, I do not see the bookmarks have been restored. I thought it might have been related to Norton Utilities so I renewed a subscription but no luck. I also have a json file with my bookmarks but I cannot choose it from Manage Bookmarks, either

Help! My bookmarks tool bar is missing & I cant recover it because your instructions for locating the menu bar don't match what your instructions display. There is NO AltGr displays a bookmark menu BUT I CANT MOVE IT TO MY TOOL BAR. There is NO selected tab, NO menu bar; NO bookmark tool displayed. I have also lost all of my downloads. This has happened in the last month; everything was fine. I am 82 years old & NOT a techie so expect better help than I have received so far during the last frustrating 2 hours of trying to follow Firefox instructions that DO NOT APPLY TO ME. Also the "add images" function @ bottom of this page won't let me send you a copy of the instructions you display to select the bookmark menu bar ... I click on the picture of the problem & nothing happens ... just dead no access to select pictures either.

I have NOT changed my internet provider; I have not changed any settings. This all happened two weeks ago. Called internet provider & they said it was Firefox issue!!! Very unhappy.

Firefox crashed and now my shortcuts have gone and the bookmarks are not easily accessible. I tried importing from the desktop but they are now in a long list and not as they were (in the toolbar. I can't gt the "bookmark summary" showing in the toolbar area.

Hi, All of a sudden, I lost absolutely all of my bookmarks. My PC is running Windows 11. My Firefox account was and still is logged in. At first, I thought the data loss was due to a CCleaner cleanup using their latest update. After the data was lost, I tried running another CCleaner cleanup, but this time it didn’t delete the bookmarks. So I honestly have no idea how this could have happened. These were bookmarks I had saved over many years... It’s a disaster.

PLZ Help

Hi, I hope maybe there might be a ray of hope here but I royally screwed up. Like BIG time. I was having issues with my windows laptop & the microsoft guy said to do a factory reset but select the option to keep my files & everything will be fine. Which I did. I did the reset & logged into my Firefox, only to find that NONE of my passwards had saved. It had asked for a 32 Key code but I've had this account for years & years & years and have never once been given a 32 key code. I thought maybe it was an option for future password reset so just clicked on 'next'. Well my bad, that was the dumbest thing I've ever done because all my passwords have been wiped & I've only managed to recover a tiny handful but most of them seem to be gone for good. Is there any hope of recovering? I thought because I had a Firefox account then that would be that, everything would be saved in the that account. Really wish I knew about the code thing, I wouldn't set one up if I knew. I think my biggest lesson from this is don't full trust the Microsoft guy if he makes it sound super easy & fuss free!

• Old laptop can no longer access the internet; corrupt Windows 10. Bought a new HP laptop. Have Sync turned on on both laptops but am not getting any favorites, passwords that I desperately need. What are my options given the old laptop can't connect.

I am trying to recover a FireFox session from a backup of my C:\ drive from a few months ago, but I am blocked by "access denied". No matter what I have tried, access is always denied. I an using FireFox version 149.0 on Windows 10, and am trying to manually make the substitution in the folder C:\Users\...profiles\318tzbcg.default-release\sessionstore-backups.

I have tried the substitution with FireFox totally shut down (checked in Process Explorer) and even after a reboot. I am blocked from copying any of the current files to another folder or to rename them (as a precursor to (hopefully) replacing them), much less over-copying them with files from my drive backup.

I have tried from an this with CMD (run as administer) in my normal user account (which has admin privileges anyway) and with an actual Administrator account. In my User account I have verified for the properties of the Profile and sessionstore-backups folders that all of the accesses are ticked as allowed for write and read (except Special Access is not ticked). The section with the tick boxes is greyed-out (with those boxes checked), and I cannot untick any of them or put a tick on Special Access.

(I am writing this from a different machine, so have not clicked the Share Data button (troubleshooting information) on this submission form, but can provide that later from that machine,)

What can I do to get the needed access (permissions) to substitute a recovered sessionstore.jsonlz4, recovery.json4lz or previous.json4lz file?

Zniknęły mi zakładki (nie ma ich ani na pasku, ani jak wejdę w zakładki- w ustawieniach i w zarządzaniu zakładkami). Hasła te co były zapisane mam dostępne na moim koncie.

My FireFox was updated to version 153 and all of my bookmarks are gone. I tried to restore them in Manage Bookmarks. But when i click on 'Import and Backup', then 'Restore', then click on 'choose file' nothing happens. I navigated to the directory "bookmarkbackups" and I can see several backups, one dated 08/06/2026. But how do I get Manage Bookmarks to see that file?

I tried to bookmark a current tab and it does not show up under Bookmarks. why can't I set a new bookmark? Are these issues related?

I'm on Windows 10.

For the Troubleshooting data, I manually open about:support and clicked on 'Copy text to Clipboard'. Then pasted that into the box below.

I run the current Firefox version under Windows 11 Pro on a Dell Inspiron 15 3530 laptop, Lately, I've been having problems with my bookmarks:

• First, I found that I had somehow lost a large number of bookmark tags; it took me several days to restore them,
• Next, I found that I had lost a bunch of bookmark subfolders; the bookmarks (for the most part) are still listed under their tags.
• When I try searching for tags in Bookmarks Manager, the search yield no results
• When I try to restore my bookmarks from a previous date, I get an "unable to process file" message.
• When I try to open the profile folder through the debugging information page, I get a "file not found" message. After some searching, I found the profile folder not at "C:\Users\croge\AppData\Roaming\Mozilla\Firefox\Profiles\7csymh5k.default-release", but at "C:\Users\croge\AppData\Local\Packages\Mozilla.Firefox_n80bbvh6b1yt2\LocalCache\Roaming\Mozilla\Firefox\Profiles", Something seems to have gone haywire--did I miss something, or is there an error somewhere?