Folders

Hi, I put some messages into folders yesterday and then created another folder and dragged the first folder into it to become a subfolder. When I did this, I saw the ne… (read more)

Hi,

I put some messages into folders yesterday and then created another folder and dragged the first folder into it to become a subfolder.

When I did this, I saw the new folder but it couldn’t be expanded to show the subfolders.

All other mail clients showed the correct hierarchy except Thunderbird.

Why is this happening?

Secondly, I post comments on the thunderbird blog regularly but they never show up. Where are they disappearing to? Are you receiving them?

Asked by rctneil 3 hours ago

Last reply by DavidGG 26 minutes ago

all emails come in already showing as "read"

Just installed Thunderbird on a new Windows 11 computer. On this computer only, ALL my emails are marked as read. All the time. That is, they don't change from bold to li… (read more)

Just installed Thunderbird on a new Windows 11 computer. On this computer only, ALL my emails are marked as read. All the time. That is, they don't change from bold to light, they are always light, before I even touch anything at all. I have no way of knowing on this computer if I have new mail or un-read mail that I need to address.

I would expect the email to match the other computer, at least. That is, if I open the email(s) on another device, I would expect, and want, that email to show up as "read" on this device. But that isn't what's happening. Nothing is EVER marked as unread. If 20 new emails appear on the other device they are bold on that device, but on the Windows 11 computer they all show up marked read, as if they'd all been read somewhere, on some device. But they only show up that way on the Windows installation. On the Mac and on the iPhone they behave exactly as I'd expect, and as they always have in the past.

I'm about to just give up on using this computer for email at all. Is there any solution? (And please don't suggest I need to uncheck the "mark email as read" setting, since that clearly has nothing to do with the fact that emails which are unread and untouched at all, anywhere, show up as read from the moment they appear in the inbox. Anyway, I tried that on a lark, and it changed nothing!)

Asked by jfraze 2 hours ago

Last reply by DavidGG 58 minutes ago

Insertion of Links to Websites

Somehow I've lost the ability to insert a link to websites. Help! What did I do wrong? I used to be able to insert a link to a website, so the receiver could just hit the… (read more)

Somehow I've lost the ability to insert a link to websites. Help! What did I do wrong? I used to be able to insert a link to a website, so the receiver could just hit the link to go to the website. Now they have to "cut & paste" into their browser to get to a given site. I've tried to change the toolbars without effect. I have no idea what changed.

Asked by mugsm 2 hours ago

Last reply by david 1 hour ago

shortcuts

I have two profiles in my Thunderbird account. I want to create desktop shortcut for each profile. That way I can use the shortcut to get my email. On on profile I just… (read more)

I have two profiles in my Thunderbird account. I want to create desktop shortcut for each profile. That way I can use the shortcut to get my email. On on profile I just want it to go straight to that account without asking for a password. On the other one I want it to ask me for a password. Is that possible and if so how can I do that?

Asked by shortstop1 3 hours ago

Last reply by david 1 hour ago

Inbox message order.

I note a lot of questions asking for "how to change your inbox from decending to assending" messages,, but none work for me. Is there s simple method to get the newest me… (read more)

I note a lot of questions asking for "how to change your inbox from decending to assending" messages,, but none work for me. Is there s simple method to get the newest messaages on to for all vews of the inbox

Asked by Johan de Wet 4 months ago

Last reply by Ed 2 hours ago

Svensk hjälp med större text i menyerna!

Hej! Jag har äntligen hittat en bättre ersättare till Outlook. MEN texten i menyerna är ju alldeles för små för en äldre dam med dålig syn. Hittar ingenstans att ändra ju… (read more)

Hej! Jag har äntligen hittat en bättre ersättare till Outlook. MEN texten i menyerna är ju alldeles för små för en äldre dam med dålig syn. Hittar ingenstans att ändra just de texterna. Tacksam för hjälp på svenska!

Asked by Margareta G. 10 hours ago

Last reply by DavidGG 2 hours ago

14 Feb 2025: Firefox and Thunderbird have lost all account settings and pages

Desktop PC running latest Thunderbird and Firefox. Started Thunderbird, instead of the usual tabs opening, it appears to have forgotten my accounts, asks for my email add… (read more)

Desktop PC running latest Thunderbird and Firefox. Started Thunderbird, instead of the usual tabs opening, it appears to have forgotten my accounts, asks for my email address, i.e. starting from scratch again. Starting Firefox, all previously-open tabs have gone, though bookmarks are all there.

Has there been some update which has wiped or reset Mozilla data? Yes, obviously I can go through setting up Thunderbird again but that will take quite some time and yes, I can use Firefox but many of the tabs I had open were there for a reason and it will take a while to find them all again.

Is there any way that the previous state can be recovered? My laptop has both applications running fine and I have paused Windows updates for a week, just in case the latest update caused this. Thank you.

Asked by info7184 11 hours ago

Last reply by sfhowes 2 hours ago

Thunderbird connection to server fails

When loading thunderbird a message appears that the "connection to the server" has failed. I am using Network Solutions as my domain and email server. This issue started … (read more)

When loading thunderbird a message appears that the "connection to the server" has failed. I am using Network Solutions as my domain and email server. This issue started on Feb. 12th 2025. Network Solutions has not been able to solve. Is it a recent thunderbired update problem. Older messages appear and am able to send but not receive current messages.

Asked by wsteil 3 hours ago

Last reply by DavidGG 3 hours ago

Cannot snd emails to a gmail adress

Suddenly I cannot send emails with Thunderbird to anyone with a gmail account. I get a message: host gmail-smtp-in.l.google.com [142.250.27.26] SMTP error from re… (read more)

Suddenly I cannot send emails with Thunderbird to anyone with a gmail account.

I get a message:

   host gmail-smtp-in.l.google.com [142.250.27.26]
   SMTP error from remote mail server after end of data:
   550-5.7.26 Your email has been blocked because the sender is unauthenticated.
   550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.
   550-5.7.26
   550-5.7.26  Authentication results:
   550-5.7.26  DKIM = did not pass
   550-5.7.26  SPF [vincysurf.com] with ip: [84.116.50.179] = did not pass

I started to have this problem and get this message yesterday. All was OK before then.

Can you please assist.

Asked by dforrest 6 hours ago

Last reply by DavidGG 3 hours ago

Landing page for emails

I have a new computer. The receiving page for the email messages has changed dramatically. Instead of the page being divided in two where the messages were shown across t… (read more)

I have a new computer. The receiving page for the email messages has changed dramatically. Instead of the page being divided in two where the messages were shown across the page in an upper box and the text was shown in the lower box - it is now so squished that It is not a pleasure to read them. All the emails are listed, in bold, one after the other in a column that is perhaps three inches wide and goes on forever. The column on the right shows the message. Is there any way to change this and bring it back to what it was?

Asked by fgravel 6 hours ago

Last reply by DavidGG 3 hours ago

Thunderbird wants to access my GMail contacts

I have asked this question before but, I am still unable to resolve this. I have folks tell me to adjust my GMail settings -- if that is the case, then why is the mess… (read more)

I have asked this question before but, I am still unable to resolve this. I have folks tell me to adjust my GMail settings -- if that is the case, then why is the message saying Thunderbird wants to access my GMail contacts....see attachment.

I have looked at all settings in TB and GMail to no avail. Every time that I bring up the TB client it asks me. Whether I allow it or deny it.

Asked by falconscastle 4 hours ago

Last reply by david 3 hours ago

Delete Thunderbird calendar categories

Hi all. I have repeatedly tried to delete all the default Thunderbird categories in Settings > Calendar > Categories, but every time i do, and restart Thunderbird, … (read more)

Hi all. I have repeatedly tried to delete all the default Thunderbird categories in Settings > Calendar > Categories, but every time i do, and restart Thunderbird, they reappear. I'm on 128.6.0esr 64-bit, no add-ons except for Darko and Allday Tasks, and i've tested this with Allday Tasks removed. Renaming them and THEN deleting them works, but deleting a default category with its default name doesn't. I guess it's a bug and i'm reporting it.

Asked by wheeleran 1 day ago

Last reply by Toad-Hall 4 hours ago

Moment in Time email...

I am De-Googling. My Gmail is still active but I turned off Thunderbird access via Google settings. I then proceeded to make vast changes to Gmail folder structure, label… (read more)

I am De-Googling. My Gmail is still active but I turned off Thunderbird access via Google settings. I then proceeded to make vast changes to Gmail folder structure, labels, etc. because I mistakenly thought it was a good idea to start cleaning before I thought it all through. I went to Thunderbird to check for an email I deleted and realized it's going to prompt me to log in every time I open the app. I went looking for a solution and found out Thunderbird isn't set up for me to archive in this way. But can I?

I still have the Gmail account and will for some time as it was my main account for decades. I can connect it back to Thunderbird but I do not want any changes to folders or labels email location when I link it back up?

Is this possible?

If not, how do I move the account as it exists on Thunderbird so I have a usable offline account that will represent what I had before my mistakes? Thanks for your help

Asked by firefox.reemerge462 5 hours ago

Last reply by DavidGG 4 hours ago

Emails from pop3 account no longer downloaded after moving thunderbird to new PC

I recently set-up a new PC which is running XUbuntu 24.04 (was 22.04 before). I copied the complete `.thunderbird` folder to the new PC, started thunderbird, and was happ… (read more)

I recently set-up a new PC which is running XUbuntu 24.04 (was 22.04 before). I copied the complete `.thunderbird` folder to the new PC, started thunderbird, and was happy that everything worked.

Well, not everything. I just noticed that for one of my email accounts, a pop3 account on gmx.net, I cannot download emails, although I am asked for my password when thunderbird starts and the password is accepted. As no error message pops up, I am a bit lost what to do. Strangely enough, I can send emails via thunderbird using that particular account/email. Downloading new emails is the problem.

I am running Thunderbird 128.7.0esr.

Asked by Alf_ 11 hours ago

Last reply by DavidGG 4 hours ago

Thunderbird change from POP3 to IMAP

How do I change from POP3 to IMAP? I re-installed Thunderbird and want to enable IMAP functionality. Web examples show a home screen I do not have. I assume they are sta… (read more)

How do I change from POP3 to IMAP? I re-installed Thunderbird and want to enable IMAP functionality.

Web examples show a home screen I do not have. I assume they are starting from a system that did not have Thunderbird installed which gives a different home screen. I had a previoussly installed Thunderbird program. It starts up with the POP3 function by default. How do I handle this? Art Towslee

Asked by Art Towslee 5 hours ago

Last reply by david 4 hours ago

Notification: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-sgolight@earthlink.net. What is happening?

I am getting the following notification: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or… (read more)

I am getting the following notification: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-sgolight@earthlink.net. What is happening? How can I get back to normal?

Asked by Susan Golightly 2 weeks ago

Last reply by oisin.kelly.wild 5 hours ago