Thunderbird Support Forum

I keep several email tabs open that have topics I am currently working on with clients. Recently they have been turning blank, so I have no idea what they are--I feel I have lost info that I need to do business. Why do they turn blank? I need this fixed ASAP!

Reaching my end with defects in thunderbird. I select items in the inbox/index of the UI and it isn't updating the email view pane.

Sometimes I select in the index, it highlights the message, doesn't update and then 10-15 seconds later, the UI does a big update like it had hung on something, and it just ignores my selection completely and selects whatever it wants. This is crazy.

I'll add I have a "unified folder" and despite the 3 accounts inboxes included from accounts configured to never auto update, IT ALWAYS does updates whenever it wishes. Again, this is crazy. Like it can't be supposed to work like this ?

So: Is this thing single threaded ? Is the "unified" folder functionality mature and does it work properly ? Suggestions or pointers to fix or research/test what I see is just flat out poor performance when clicking stuff in the UI ?

I really can't believe I'm questioning the basics of thunderbird.

Version is Win 10, 115.8.1 (64-bit), udpating now but I'd say I have found the basic performance to have tanked since the bug UI change to "modernize" it. Seems to me, without exact data to support that I have been degrading ever since. No updates I've made in last few months have improved anything.

Really don't want to leave but I'm about to try using it on Mac and Linux to compare and at same time I just configured all this in apple mail for the first time in maybe 10 years. This is something I never ever thought I'd do.

Last thought, I use same accounts, on iPhone (Boxer) and many iPads. I don't see any performance problems there so I'm pretty confident this isn't the mail servers.

What is going on with the designers of Thunderbird, and Firefox?

There was a time when they had these programs working real well, they were user friendly and intuitive.

Lately, with each release, more and more functionality seems to be push off into "add-ons"

For example, in Thunderbird the "Mark" button toggled the email as read or not and there was a little down arrow to the right I could click with more options.

Now, the little arrow button is still there, but it is always a drop down menu, so to mark a message as read I must make 2 clicks. I asked for help, but got a response to "try these addons"

There have been similar changes to Firefox.

Are the designers getting lazy and relying in third party people to do their work for them? Perhaps the new breed of designers are simply unable to it include working solutions in future versions? Is there a management decree to stop making these programs good, and off load these features to the end user (now I have to spend a lot of time researching a solution, and installing an add on that may or may not do what I want)

Perhaps there is some financial incentive, I guess it saves Mozilla labor costs of they can get volunteer third party people to do their work for them.

Thoughts?

Mark.

I am trying to set up a new account so that I can send email through a mailroute server instead of my provider, comcast. I set up the account without a problem but I get an error when trying to send a message. I was never asked for an SMTP password and none is visible in the Saved Password window.

I belong to a number of newsgroups where I save technical data from that is in the form of email. 1. How can I save messages, with header intact, to a text file as I could with Eudora? 2. When I start Thunderbird, what email is loaded into memory?

Thunderbird 115.10.1 (64-bit), no extensions or add-ons Ubuntu 23.10, AMD64 Earthlink ISP and email

Start Thunderbird, go to Drafts folder, open email, click Send, get Send Message Error (see error.jpg) in about two seconds.

There is no request for password, I do not save any passwords. When I Get Messages, a password is requested and I receive the messages. If I try to send after getting messages, same error.

Thunderbird settings are as Earthlink specifies for POP3:

 https://help.earthlink.net/portal/en/kb/articles/email-server-settings

See smtp.jpg. Earthlink user support said to use "Authentication method: Encrypted password". Have also tried "Authentication method: Normal password", got similar error message.

The last time I successfully sent a message was a year ago, this is the first time trying to send since then. There have been OS and Thunderbird updates in between, probably some Earthlink changes too.

I have multiple nstmp files in a subfolder of IMAPMAIL of TBird 115 using GMail in Windows 115. The files range in size from 170 to 335 megs. Do I need to keep them all, or can some be deleted? On a weekly basis, I do move mails I want to archive from the server to Local Folders and compact the various folders, as well as regularly deleting mail I don't need from the IMAP Inbox. I keep mail in the IMAP Inbox that I need to be able to access from anywhere. It looks like the size of the NSTMP files seems to follow the historical size of the IMAP Inbox. Thanks!

I am trying to add a secondary Comcast email account to T-Bird. The primary account was added OK. This is a sub account of the top one.

Note, I have 2 other computers and I was able to add this sub account easily, but that was some years ago.

When I go through the motions of adding my email address and password, when I click "Done" a window pops up with the massage "Secure Connection Failed" The error code is PR_CONNECT_RESET_ERROR.

When setting up the primary account, the little window asked me my password then asked if it was OK for T-Bird to access the account. This was as normal like all the Gmail ones I did.

But it seems this sub account cannot be added.

Any Ideas?

Thanks, Mark.

I access a Gmail account with Thunderbird from browsers on differing machines. I also tried using Thunderbird itself to access the mail in Gmail.

So we have three different pieces here: A) Gmail account itself B) Thunderbird's view of the gmail account C) Thunderbird's local folders

What I was expecting was:

1) Thunderbird would pull copies of info on gmail (A) to Thunderbird's view of gmail account (B).

2) I would drag and drop folders or emails into the local folders (C) from Thunderbird's view of gmail account (B)

3) I would end up with gmail itself (A) having the email, Thunderbirds view of gmail account (B), and a copy in local folders (C).

You'll ask "Was it IMAP or SMTP/POP?". I entered the info in TB for the IMAP. There is SMTP information too that I see in TB. However, on gmail's settings on gmail itself says IMAP is disabled. POP is not disabled.

What I've got is confusion and things not where I expected.

1) I had Thunderbird pull info to its version of the gmail. 2) I dragged and dropped things (folders and emails) into local folders thinking I was making copies

Instead of what I expected, I ended up with:

Gmail account (A): All the tags somehow got pulled and the email is all sitting (I think maybe) in 'All Mail'. Not sure as there are hundreds of emails to look at an I think some things have been taken out of gmail.

Thunderbird's version of gmail account (B): Had a lot of email from gmail that had identical folders under the account in TB. Now those folders under TB's version of the email from gmail are empty.

Thunderbird's local folders (C): I think all the missing email from both gmail (A) and Thunderbird's version of the gmail account B) are now in local folders.

That's very much not the outcome I was looking for. I also was unclear was whether folders under the gmail account in Thunderbird were (in fact) local... the presence of the 'local folders' separately left me unsure.

I haven't used a mail client for personal use for a decade or more now. I use webmail (gmail). However, I wanted to do what I would have done in the old days - I wanted to pull down a copy of everything in gmail and save it (back when, it would have been as a .PST).

Mostly I was hoping for: I) Gmail mail is left on gmail. II) TB's version of the gmail account holds a copy of everything in gmail III) and I can backup, with a structure similar to gmail being preserved, a local repository (in whatever the right export format is these days) IV) If I'm in Thunderbird, I can send an email via gmail

I believe I can get every email that was messed up on gmail back there with some work. What I don't know is how to do what I want to do , as described immediately above. (Items I, II, III, and IV)

How can I do those things?

And are the folders under the gmail account representation in Thunderbird actually local? If so, why is there also local folders?

I'm at wits end. 1. I've been using TB for a very long time. Everything was working just fine until about a month ago. Now I don't receive email and can't send email. 2. I've tried working with my server provider (they say it's a TB issue). I've tried following several old responses - but have had no luck. So... 1. Did something change? 2. What do I need to do to get things working like they did before? Thanks

I have been given an email account as a board member of a local non-profit organization. I have tried but cannot get it to work in Thunderbird. It does, however, work on my Apple devices (iPad, iPhone & Watch). I'm missing important correspondence by not being able to get on my desktop. Any help will be greatly appreciated.

I have downloaded the addon cardbook. Now, how do i find my old address books that existed prior to the addon? Please do not leave a single step out on how to migrate back or forward or what ever i have to do to get my old tb moved to the new cardbook tb supernova. Thank you.

I am currently trying to set up extra SMTP servers for additional identities in my e-mail account. I would like to use the Amazon service for this.

However, as soon as I try to send an email with the data provided by AWS, I get an error message:

"Sending of the message failed. The Outgoing server (SMTP) <ses-smtp-server-url> does not support the selected authentication method. Please change the 'Authentication method' in 'Account Settings | Outgoing Server (SMTP)'."

Changing the "Authentication method" did not work either. If I enter the same data in gmail as "Send mail as" (the equivalent to the extra identity of Thunderbird), the connection in the GUI of gmail works without any problems and I can send e-mails via it. So it can't be the data or the configuration of the SES.

I am afraid that Thunderbird does not yet support the newer protocols that SES requires. Does anyone here have any ideas?

Server: <ses-smtp-server-url> Port 587 Connection security: STARTTLS Auth. method: Encrypted password User Name: <username>

Hi,

When viewing an email thread, I see all "copies" of an email, like label folders. (See image)

How do I remove all these duplicates?

Also, on another topic, when I forward mail from one account to another (so that I have that mail in both accounts) - and I have both accounts configured in Thunderbird - the second (forwarded) mail generates a notification sound - but no notification popup. Can this notification sound be eliminated (like the msg display popup does not happen)? It is useless.

Thanks!

One of my calendars is not syncing. The same account (O365) also is not syncing the sub-folders.

Not sure what setting may be off.

I added some events from Outlook for Android on my phone sync'd to the same account. But they don't seem to appear, although they are on Outlook Web Access on the browser on my Windows machine.

Dear Sirs,

I have a common layout for folders. If I create a new folder, Thunderbird 115.10.1 (and previous versions) always uses a different layout. Sometimes I forget to change the layout and when opening the newly created folder I am confused. I find it also annoying to always apply my folder layout to the newly created folders.

Is there any method/setting to define/set the layout for new folders?

Kind regards,

Jens

Within last 2 to 3 weeks I noticed that when I click Get Messages the momentary line of text at bottom-left typically says "there are no new messages", or the "number of messages" about to be downloaded. (This is not the notification window at lower right.) Recently the number of messages actually received is not always correct. For instance, this morning the message was clearly "downloading messages 3 of 3", but only one appeared as a new, unread message in my inbox. This has occurred several times, sometimes qty is correct, sometimes not. My first question is whether this is a bug in Thunderbird, or something I need to pursue with my email provider? Second question: I am only requesting those for my account, but might the "missing messages" be downloaded for my wife's email?

If missing messages are for my wife how do I fix it so I only download mine? She doesn't have admin rights and I made no changes to our account settings. If missing messages are not hers then I am seriously concerned about this issue.