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  • Archived

search engine

I appreciate your help and I want to thank you. But I just wanted to make it clear (in my mind), I have Firefox browser but it is not a search engine? I can/should & … (read more)

I appreciate your help and I want to thank you. But I just wanted to make it clear (in my mind), I have Firefox browser but it is not a search engine? I can/should & or need to use like Google or one of the other ones. Is this correct? I'm not very tech savvy. Oh, I wanted to let you know, I have my android phone S24 that I use, but I also have 2 laptops. One is an IOS 11 and the other one is an IOS 10. Does that make a difference?

Asked by Rebecca Grauso 1 year ago

Last reply by James 1 year ago

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Sync android to desktop

The online directions say that after logging in to Firefox on the desktop, that I should open the android app, click Settings and the click Sync and Save. But there is no… (read more)

The online directions say that after logging in to Firefox on the desktop, that I should open the android app, click Settings and the click Sync and Save. But there is no Sync icon (see attachment) on the phone(android 14). On the laptop if I click on dd another Device it just takes me back to the same instructions. How do I sync the phone and computer?

Asked by Dr J 1 year ago

Last reply by TyDraniu 1 year ago

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lost data

hello.i recently formatted my phone.and now i re installed firefox and logged in toy account.but there is no data in my browser such as passwords and bookmarks and any th… (read more)

hello.i recently formatted my phone.and now i re installed firefox and logged in toy account.but there is no data in my browser such as passwords and bookmarks and any thing.please help me.what happened to my data?.thnx

Asked by mohamad.th73 1 year ago

Last reply by Paul 1 year ago

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Navigation buttons inconveniently at the bottom of the screen

I can't find a way to move the navigation buttons from the bottom of the screen, where they shouldn't be, to the top of the screen. Tab selection should go back to the to… (read more)

I can't find a way to move the navigation buttons from the bottom of the screen, where they shouldn't be, to the top of the screen. Tab selection should go back to the top, too. Am I just missing something? Can I do something in about:config?

Imagine always having access to navigation buttons at the top of the screen. You even downloaded an app that put system UI buttons at the top of the screen, too! It agrees with your rapidly aging joints because it's easier to have your hands closer to their default orientation.

Look at your hand right now. What orientation is it in? Did you look at the side of your pointer finger and your thumb? No. You likely looked at your palm. Furthermore, many blind people who use phones will type with accessibility features that often result in their hands being in the default orientation. The screens will be facing away and they'll use 6 or 8 fingers on the touchscreen to type.

Having navigation buttons at the top of the screen can be more accessible to some people because it is more compatible with the default orientation of the human hand. (Also disappointed that I can no longer put Gboard most of the way up the screen. But that's a problem that won't get fixed because Google is too big to have useful support and dev teams)

Sorry if this is the wrong place to ask this. The support website dumped me here.

Ummm don't forget to uhh [generic advice here] because it's good for stuff and things :)

Asked by kyle 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Does Firefox ESR exist for Android ?

Hello, I changed on my desktop system from classic Firefox (Rapid channel) to the Firefox ESR-version. And now I search a firefox ESR-version for my Android-smartphone. … (read more)

Hello,

I changed on my desktop system from classic Firefox (Rapid channel) to the Firefox ESR-version. And now I search a firefox ESR-version for my Android-smartphone.

--> Does also an ESR-version exist for Andoird like for desktop systems?

Thanks a lot for a short reply! Best regards, Martin

Asked by wueste1989 1 year ago

Answered by James 1 year ago

  • Archived

Clicked on Suspicious Website

I have a Samsung Galaxy S20FE5G and use the Firefox browser with Google search. While browsing on Firefox, I clicked on a website in my search and a flashing pop up appea… (read more)

I have a Samsung Galaxy S20FE5G and use the Firefox browser with Google search. While browsing on Firefox, I clicked on a website in my search and a flashing pop up appeared saying the phone has been infected with a virus and to "click here." Obviously I did not click on the pop up since I suspected this was a scam for infection in itself. So I immediately closed all windows/tabs and then turned off my phone. I restarted my phone in safe mode and made sure all the apps were those factory installed or those I installed. I turned it on again to run a scan as suggested by Samsung but found out that the installed Samsung "Device Care" did NOT have a scan function for viruses. I checked Firefox to see if there was a message or warning and saw none. Then I turned my phone off again.

3 BIG Questions: 1. What should I do? 2. Should I be concerned? 3. Should I change all my passwords? If so, then the problem is I need to use my phone for 2 factor ID and I would need to turn it on again in normal mode.

(FYI I used the guide in this article: https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-smart-manager-application-to-check-for-malware-or-viruses/ to determine the steps I took so far. )

Asked by midcapjsb 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Dark mode not working

Hi, I've just changed my phone & PC. on my phone (Realme 13pro+ on Android 14) Dark mode isn't working on most websites. I have glaucoma so it's very difficult for me… (read more)

Hi, I've just changed my phone & PC. on my phone (Realme 13pro+ on Android 14) Dark mode isn't working on most websites. I have glaucoma so it's very difficult for me to endure white backgrounds. I've checked on my old phone & the same sites are dark as they should be. I've tried 'Dark' & 'Follow system dettings" but neither work. on my new laptop, Dark mode works, but is preceded by a horrible flash of full brightness before it goes dark, which is really bad for my eyes!

Any help appreciated. Rich in UK

Asked by rich963 1 year ago

Answered by Paul 1 year ago

  • Archived

Dead ?

Is this Support Forum Dead or what ? It's been almost a Week since I asked a Question. Forget Solution, Atleast, A Reply would have been something. If stated my iss… (read more)

Is this Support Forum Dead or what ? It's been almost a Week since I asked a Question. Forget Solution, Atleast, A Reply would have been something.

If stated my issue in Play Store reviews, it says to ask my question in this Support Forum.

Is my question - https://support.mozilla.org/en-US/questions/1453029 even visible to you all or not ?

I loved everything in Firefox Mobile except for this above stated issue. I had plans to even Donate to Firefox if this issue had been resolved. It's not even a big issue, just apply a fix from Firefox Focus to Firefox Mobile. Is it too much to ask ?

I know your volunteers are Mozilla users just like me, who take the time out of their day to help. But, still, No Reply for a Week ?

Okay. I think doing anything or waiting for replies and helps any further is waste of time. This might be the reason Chrome is still way better.

Goodbye Firefox.

No Thank You.

Asked by Lucifer 1 year ago

Last reply by Lucifer 1 year ago

  • Archived

My phone is stolen - is there a way i can remotely wipe my data off of the FF app?

Title. I'm aware i can turn off the sync/log out of the account that will further stop my data going into the wrong hands; is there a way i can remotely factory reset the… (read more)

Title. I'm aware i can turn off the sync/log out of the account that will further stop my data going into the wrong hands; is there a way i can remotely factory reset the app, basically?

Asked by sahilagasi 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

virus

What is up with you all saying that I have to get a antivirus app download this app to get rid of my viruses and every single one cost money??? I only get games from Goog… (read more)

What is up with you all saying that I have to get a antivirus app download this app to get rid of my viruses and every single one cost money??? I only get games from Google Play games app and I trusted your app over Google default cause you are suppose to be one of the best,also I don't like chrome Google as my default but I beinging to not like you to keep telling me that I have viruses and I should get an antivirus app or my phone going to shut down!!!!

Asked by tazlady66 1 year ago

Answered by TyDraniu 1 year ago