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Mozilla is not sending me emails

[edited email from public support forum} paid $65.00 for Mozilla VPN. I didn't get it. Mozilla is not sending me 6 didget code for my account. Mozilla help. My phone numb… (read more)

[edited email from public support forum} paid $65.00 for Mozilla VPN. I didn't get it. Mozilla is not sending me 6 didget code for my account. Mozilla help. My phone number is [edited phone#]

Asked by deeya2012 5 days ago

Last reply by James 5 days ago

Nonsensical instructions trying to sync phone to desktop!?

Am i the only one that finds these instructions totally hopeless when syncing my desktop to phone?.. So i tap on the 3 dots / Menu in Firefox on mobile, but after that t… (read more)

Am i the only one that finds these instructions totally hopeless when syncing my desktop to phone?.. So i tap on the 3 dots / Menu in Firefox on mobile, but after that there is NO Sync & Save Data to tap on anywhere in Firefox mobile after hitting the menu dots??.. and i mean ANYWHERE in the menu, or settings or account (of course there is the ususl Syncronise Now option in the account.

So just where is this Sync & Save Data i would lobe to know, nevermind how am i supposed to pair my devices when theres no clear way to access this and the associated QR code?

Totally frustrating, I've never understood these instructions with no outcome possible.

Asked by Matty T 5 months ago

Last reply by Paul 5 months ago

  • Archived

Pocket export doesn't include tags

I tried to export my Pocket links because they're shutting down. The export I received doesn't include any tags, which makes it pretty much useless. How do I get one with… (read more)

I tried to export my Pocket links because they're shutting down. The export I received doesn't include any tags, which makes it pretty much useless. How do I get one with the tags, so I can import to a different tool?

Asked by beth33 6 months ago

Last reply by beth33 6 months ago

  • Locked
  • Archived

synch

I want to synch the bookmarks on my new Android phone to those on my old Android phone. Whenever I try to use this facility it seems to synch with my desktop, which I do… (read more)

I want to synch the bookmarks on my new Android phone to those on my old Android phone. Whenever I try to use this facility it seems to synch with my desktop, which I don't want. What am I doing wrong, please?

Thanks, Phil

sorry - looks like my WiFi connection to the desktop was kicking in rather than pairing with the second phone. No need to respond to this query but I am not sure how to close it.

Asked by Pgre123 7 months ago

Last reply by Kiki 7 months ago

  • Archived

won't sync collections after Android factory reset, even though bookmarks did

Sync collections after Android factory reset, have Firefox on desktop that is synced, but the new Android install synced bookmarks but not collections, of which i have ma… (read more)

Sync collections after Android factory reset, have Firefox on desktop that is synced, but the new Android install synced bookmarks but not collections, of which i have many, or did.

I'm sure I've just missed a step, but been reading for 3 weeks now .... any idea's?

Asked by Richard Barnes 1 year ago

Last reply by annoyed too 9 months ago

  • Archived

cannot sync collections

I have several collections in Firefox on my old phone, things I use regularly. It's the only way to save websites on the phone, so I assumed this would sync to my new pho… (read more)

I have several collections in Firefox on my old phone, things I use regularly. It's the only way to save websites on the phone, so I assumed this would sync to my new phone.

I can see an archived thread about this from 2022, is it really not possible to sync these? It seems bizarre to offer the capability to bookmark sites, but not allow it to live with you.

Will it ever be possible? Or should I stop relying on this feature? The main collection I use frequently is one for recipes.

Asked by Heidi Claus 1 year ago

Last reply by annoyed too 9 months ago

  • Archived

lost everything

Please help. Was on phone with a Samsung rep who deleted my Firefox account. When I signed back in I forgot my password so I changed it. I've lost everything and don't kn… (read more)

Please help. Was on phone with a Samsung rep who deleted my Firefox account. When I signed back in I forgot my password so I changed it. I've lost everything and don't know how to get it back. Any help is appreciated.

Asked by Ingrid 1 year ago

Last reply by Paul 1 year ago

  • Archived

how to delete all bookmarks before sync?

Any way to delete all my bookmarks on Android before syncing with my desktop? I reset my data by using the lost password link, so all fresh and ready to sync with deskto… (read more)

Any way to delete all my bookmarks on Android before syncing with my desktop?

I reset my data by using the lost password link, so all fresh and ready to sync with desktop. deleting one at a time might take months.

Asked by khuntim 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

gmail accese recovery

Dear google team my gmail has two step verification because recovery email is included second otp goes to that gmail that's why i can't recover my gmail Recovery Gmail&nb… (read more)

Dear google team my gmail has two step verification because recovery email is included second otp goes to that gmail that's why i can't recover my gmail Recovery Gmail :- [edited] @gmail.com

Nex month my exam and the photo of the form is in my gmail

Please help me

Thankyou

Asked by Subhash chhabra 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

how am i supposed to import bookmarks with android?

Dont give me the link of the how to with a desktop/laptop/typerwriter i left that obsolete trash behind 10 years ago. Im getting pretty annoyed at the lack of possiblit… (read more)

Dont give me the link of the how to with a desktop/laptop/typerwriter i left that obsolete trash behind 10 years ago.

Im getting pretty annoyed at the lack of possiblities of importing bookmarks. There seem to be no available apps that deal with this and of course mozilla hasnt caught on that this is a common sense requirement of users 🙄

Someone tell me there is an option to import bookmarks that im missing please.

Asked by bobbobberson 1 year ago

Last reply by Paul 1 year ago