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Videos on news sites don't play

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any s… (read more)

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any suggestions?

Firefox 137.0.2 (64-bit)

Asked by kittysback 1 week ago

Last reply by energy depot 36 minutes ago

Firefox App

I cannot load Firefox anymore. When I download the program for a reinstall, it only completes about 60% of the install before stopping. Is Google or Microsoft behind t… (read more)

I cannot load Firefox anymore. When I download the program for a reinstall, it only completes about 60% of the install before stopping. Is Google or Microsoft behind this??

Thanks!

Asked by Richard Lunna 10 hours ago

Last reply by James 1 hour ago

Ended up with 3 Firefox Installers... what should I do?

So, I had an issue updating Firefox where it went into a loop... twice, and ended up re-downloading the Installer both times to force the update onto Firefox. Eventually,… (read more)

So, I had an issue updating Firefox where it went into a loop... twice, and ended up re-downloading the Installer both times to force the update onto Firefox. Eventually, when it happened again a while after I restarted my computer, I managed to get it updated normally (after a tiny bit of prodding), without the need to re-download the Installer. But now, I have two additional copies of the Installer on my computer. What should I do? Should I delete the two extra Installer files, or should I not?

Asked by hebertbrian968 1 week ago

Last reply by gb sheet 1 day ago

transfer of saved bookmarks to my new computer

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where… (read more)

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where the bookmarks reside and cannot find a file. What is the procedure to get this done?

Asked by tonyschwarz 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

How To Display Actual Mozilla Pages Display In Dark Mode

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David … (read more)

Is there anyway to force actual mozilla pages to be displayed in a dark mode instead of the blinding white background that hurts my eyes to view ? Thanks, David

Asked by David 2 months ago

Last reply by xoferif 3 days ago

Multiple Firefox browser tabs running in background

I have two Firefox tabs open on my browser. Task manager shows 35 tabs using 897 MB of memory. How do I make this stop? And why are so many tabs running? I have clear… (read more)

I have two Firefox tabs open on my browser. Task manager shows 35 tabs using 897 MB of memory. How do I make this stop? And why are so many tabs running? I have cleared cache, cookies, etc.

Asked by mcbetsy 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Bug with Google maps website and touchscreen on windows 11

dunno if this is the right board, but here goes... I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet. Using the touchscreen, move the map, … (read more)

dunno if this is the right board, but here goes...

I discovered a bug with Firefox and the pen/touchscreen on my lenovo X1 tablet.

Using the touchscreen, move the map, map works as it should. Can pinch to zoom, ect.

Switch to the pen, map works with pen.

Touch the screen again and Google maps doesn't respond to touchscreen anymore, only the pen, and refresh does not fix it. I have to close and re-open maps in a new tab.

In chrome, this does not happen. Only in Firefox.

Asked by Eric Latour 2 months ago

Last reply by MichaelKai 1 week ago

Scroll Bar Width

Firefox 137.0.1, how can I make the scroll bar wider? I tried modifying 'widget.non-native-theme.scrollbar.size.override' in about.config but setting it to 40 made no dif… (read more)

Firefox 137.0.1, how can I make the scroll bar wider? I tried modifying 'widget.non-native-theme.scrollbar.size.override' in about.config but setting it to 40 made no difference.

Asked by lyradd 2 weeks ago

Last reply by Agent virtuel 2 weeks ago

I cannot figure out "Add Blockers"

I have an "Ad Blocker" problem for years. I read the instructions "Adblck Plus Instructions" I cannot find "Beneath “Block ads on”, click the large blue toggle next to… (read more)

I have an "Ad Blocker" problem for years. I read the instructions "Adblck Plus Instructions" I cannot find "Beneath “Block ads on”, click the large blue toggle next to “This website”, no matter what I do. What am I doing wrong?

Asked by sluggo1 2 weeks ago

Last reply by markwarner22 2 weeks ago

Unexpected website logouts.

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login … (read more)

When I put my laptop to sleep, websites I am logged into are often logged out when I return. Note that I don't close Firefox. The tabs generally reopen but require login again. Windows 11, Firefox 137.0.1

For example, I put my laptop to sleep for lunch. When I returned, tabs were there, but I was logged out of gmail, Discord, and a website I was logged into.

This seems to happen more frequently recently, but not every time, as far as I know. But this is a relatively new problem, possibly related to a new laptop. Occasionally I get a message that there is trouble restoring my session.

Asked by joenuke981 3 weeks ago

Last reply by Mutaz Awad 2 weeks ago

webpage on opening browser

i share my computer and when someone else uses the browser they see the last page I used. Emails open and they can see my private emails. how do I stop this without erasi… (read more)

i share my computer and when someone else uses the browser they see the last page I used. Emails open and they can see my private emails. how do I stop this without erasing history everytime I use it

Asked by alan_palmer_ 3 weeks ago

Last reply by Mutaz Awad 3 weeks ago

Opening the Firefox window

When I first open Firefox from the icon in my taskbar the opening window says the following: 'Unable to connect Firefox can’t establish a connection to the server at 0.0… (read more)

When I first open Firefox from the icon in my taskbar the opening window says the following:

'Unable to connect Firefox can’t establish a connection to the server at 0.0.0.4. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.'

However this is only the first window, after that I can open a new tab in the same window without any problems.

I have uninstalled and reinstalled Firefox without avail. Can anyone help please?

Asked by Glynn Bowser 3 weeks ago

Last reply by Mutaz Awad 3 weeks ago

Problem reading PDF documents

For about a week now, I have been unable to read any pdf document I download. The body of the document is completely black (that is black, not blank). When I go to save t… (read more)

For about a week now, I have been unable to read any pdf document I download. The body of the document is completely black (that is black, not blank). When I go to save the document, it is saved as a black (unreadable) document. I have had to switch to using another browser in order to be able to download/save a readable pdf document. How can I fix this issue?

Asked by Bobbi 3 weeks ago

Last reply by Mutaz Awad 3 weeks ago

Не открывет ярлык папки в Windows, воспринимает как файл

Добрый день! Несколько дней назад на всех ПК в школе обнаружилась проблема: при загрузке файлов ярлык папки windows перестал работать как ярлык и стал восприниматься как … (read more)

Добрый день! Несколько дней назад на всех ПК в школе обнаружилась проблема: при загрузке файлов ярлык папки windows перестал работать как ярлык и стал восприниматься как файл формата .lnk . Теперь чтобы зайти в ярлык нужно использовать контекстное меню. Кажется, это произошло после последнего обновления. Заметил, когда прикреплял вложение в почте. Проблема сохраняется в разных почтах - mail.ru, yandex.ru, gmail.com. Скрины во вложении Спасибо!

Asked by Владислав Евгеньевич 3 weeks ago

Last reply by TyDraniu 3 weeks ago