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Netflix won't play in Private Browsing Mode (Netflix Error F7701-1003)

So I have my FireFox settings set to always be in private browsing mode and it hasn't caused me any issues with anything but Netflix. I've tried every solution that Netfl… (read more)

So I have my FireFox settings set to always be in private browsing mode and it hasn't caused me any issues with anything but Netflix. I've tried every solution that Netflix recommends for this error code, I tried changing the IndexedDB permissions in private browsing, I tried disabling DuckDuckGo and TotalAdBlocker extensions but so far the only thing I've found that fixes the problem is to open a non-private browsing window. Is there any way to get Netflix to work in a private browsing window so that my history won't be tracked??

I've attached a screenshot of the Netflix error screen if that helps.

Asked by Krobee 2 days ago

Crashing on startup Win 11

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting… (read more)

Firefox has just started crashing on startup every time I try to open it out of the blue with no changes to anything in the browser. I've tried opening in troubleshooting mode, still crashes instantly. I've refreshed, revo uninstalled and cleaned everything firefox related off my system and reinstalled but still have the exact same issue with a fresh install.


I managed to get the crash log from the backed up folders when it reinstalled. Any suggestions?


crash.main.3

1670088662

fbd2ad10-c248-431b-b993-7088ce929a8d

{"AdapterDeviceID":"0x73df","AdapterDriverVersion":"31.0.12029.10015","AdapterSubsysID":"66011eae","AdapterVendorID":"0x1002","Add-ons":"formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:107.1.0,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.2,addons-search-detection%40mozilla.com:2.0.0,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9,ddg%40search.mozilla.org:1.1","AvailablePageFile":"30751068160","AvailablePhysicalMemory":"28039573504","AvailableVirtualMemory":"138522591469568","BackgroundTaskMode":"0","BlockedDllList":"","BuildID":"20221128144904","CPUMicrocodeVersion":"0x26","ContentSandboxCapable":"1","ContentSandboxLevel":"6","ContentSandboxWin32kState":"Win32k Lockdown enabled -- default value is true","CrashTime":"1670088662","DOMFissionEnabled":"1","DOMIPCEnabled":"1","ExperimentalFeatures":"devtools.inspector.compatibility.enabled","GPUProcessLaunchCount":"1","GPUProcessStatus":"Running","HeadlessMode":"0","InstallTime":"1669865234","LauncherProcessState":"0","MinidumpSha256Hash":"51bc9c70e924a438bf4b6828bcc83b340fd9cbd9b80b33bd22ad8138b8cd928a","Notes":"\nFP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"0","SecondsSinceLastCrash":"8","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=107.0.1&buildid=20221128144904","StackTraces":{"crash_info":{"address":"0xffffffffffffffff","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"modules":[{"base_addr":"0x7ffcca2e0000","code_id":"6384DBD073e4000","debug_file":"xul.pdb","debug_id":"04E5FCC92CEAEC1A4C4C44205044422E1","end_addr":"0x7ffcd16c4000","filename":"xul.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0780000","code_id":"6384DAA1222000","debug_file":"nss3.pdb","debug_id":"2F9F8CF8954FE95B4C4C44205044422E1","end_addr":"0x7ffcf09a2000","filename":"nss3.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffcf0c40000","code_id":"6384DA8Ab6000","debug_file":"mozglue.pdb","debug_id":"F7711B5F440BC7E74C4C44205044422E1","end_addr":"0x7ffcf0cf6000","filename":"mozglue.dll","version":"107.0.1.8367"},{"base_addr":"0x7ffda5120000","code_id":"F5FC15A3111000","debug_file":"ucrtbase.pdb","debug_id":"A3F6745C6328B7866DD6274B30A35BA11","end_addr":"0x7ffda5231000","filename":"ucrtbase.dll","version":"10.0.22621.608"},{"base_addr":"0x7ffda6a10000","code_id":"2EE8ABD0c2000","debug_file":"kernel32.pdb","debug_id":"CFDB74A3879450D4C3ABDC9A45327D3F1","end_addr":"0x7ffda6ad2000","filename":"kernel32.dll","version":"10.0.22621.755"},{"base_addr":"0x7ffda7cf0000","code_id":"8A328C67214000","debug_file":"ntdll.pdb","debug_id":"49F757E05C19DD09795740D5F2B050E71","end_addr":"0x7ffda7f04000","filename":"ntdll.dll","version":"10.0.22621.755"}],"status":"OK","threads":[{"frames":[{"ip":"0x7ffcf08e7cc9","module_index":1,"trust":"context"},{"ip":"0x7ffcf08ad28e","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf08b6890","module_index":1,"trust":"cfi"},{"ip":"0x7ffccb55cbc4","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf0781497","module_index":1,"trust":"cfi"},{"ip":"0x7ffccbd65995","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaaa8c1","module_index":0,"trust":"cfi"},{"ip":"0x7ffccbaa89b4","module_index":0,"trust":"cfi"},{"ip":"0x7ffccacbb9ae","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf098d4a7","module_index":1,"trust":"scan"},{"ip":"0x7ffda6a20bff","module_index":4,"trust":"scan"},{"ip":"0x7ffcca2ff2bd","module_index":0,"trust":"scan"},{"ip":"0x7ffccab24516","module_index":0,"trust":"cfi"},{"ip":"0x7ffcf07f03eb","module_index":1,"trust":"cfi"},{"ip":"0x7ffcf0808cd0","module_index":1,"trust":"cfi"},{"ip":"0x7ffda5149362","module_index":3,"trust":"cfi"},{"ip":"0x7ffda6a2244c","module_index":4,"trust":"cfi"},{"ip":"0x7ffcf0c5fb37","module_index":2,"trust":"cfi"},{"ip":"0x7ffda7d4dfb7","module_index":5,"trust":"cfi"}]}],"unloaded_modules":[{"base_addr":"0x7ffd91e20000","code_id":"C77C2A209000","end_addr":"0x7ffd91e29000","filename":"KBDUS.DLL"},{"base_addr":"0x7ffda2c20000","code_id":"1E5C1B5315000","end_addr":"0x7ffda2c35000","filename":"resourcepolicyclient.dll"}]},"StartupCrash":"0","StartupTime":"1670088660","SystemMemoryUsePercentage":"18","TelemetryEnvironment":"{\"build\":{\"applicationId\":\"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\",\"applicationName\":\"Firefox\",\"architecture\":\"x86-64\",\"buildId\":\"20221128144904\",\"version\":\"107.0.1\",\"vendor\":\"Mozilla\",\"displayVersion\":\"107.0.1\",\"platformVersion\":\"107.0.1\",\"xpcomAbi\":\"x86_64-msvc\",\"updaterAvailable\":true},\"partner\":{\"distributionId\":null,\"distributionVersion\":null,\"partnerId\":null,\"distributor\":null,\"distributorChannel\":null,\"partnerNames\":[]},\"system\":{\"memoryMB\":32628,\"virtualMaxMB\":134217728,\"cpu\":{\"extensions\":[\"hasMMX\",\"hasSSE\",\"hasSSE2\",\"hasSSE3\",\"hasSSSE3\",\"hasSSE4_1\",\"hasSSE4_2\",\"hasAVX\",\"hasAVX2\",\"hasAES\",\"hasUserCET\"]},\"os\":{\"name\":\"Windows_NT\",\"version\":\"10.0\",\"locale\":\"en-CA\",\"servicePackMajor\":0,\"servicePackMinor\":0,\"windowsBuildNumber\":22621,\"windowsUBR\":819},\"hdd\":{\"profile\":{\"model\":null,\"revision\":null,\"type\":null},\"binary\":{\"model\":null,\"revision\":null,\"type\":null},\"system\":{\"model\":null,\"revision\":null,\"type\":null}},\"gfx\":{\"D2DEnabled\":false,\"DWriteEnabled\":true,\"ContentBackend\":\"Skia\",\"Headless\":false,\"EmbeddedInFirefoxReality\":false,\"adapters\":[{\"description\":\"AMD Radeon RX 6700 XT\",\"vendorID\":\"0x1002\",\"deviceID\":\"0x73df\",\"subsysID\":\"66011eae\",\"RAM\":12272,\"driver\":\"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 amdxn64 amdxx64 atidxx64 amdxn32 amdxx32 atidxx32 atiumdva atiumd6a\",\"driverVendor\":null,\"driverVersion\":\"31.0.12029.10015\",\"driverDate\":\"11-30-2022\",\"GPUActive\":true}],\"monitors\":[{\"screenWidth\":2560,\"screenHeight\":1440,\"refreshRate\":144,\"pseudoDisplay\":false},{\"screenWidth\":1920,\"screenHeight\":1080,\"refreshRate\":59,\"pseudoDisplay\":false}],\"features\":{\"compositor\":\"webrender\",\"hwCompositing\":{\"status\":\"available\"},\"gpuProcess\":{\"status\":\"available\"},\"wrQualified\":{\"status\":\"available\"},\"webrender\":{\"status\":\"available\"},\"wrCompositor\":{\"status\":\"available\"},\"wrSoftware\":{\"status\":\"available\"},\"openglCompositing\":{\"status\":\"unused\"},\"omtp\":{\"status\":\"unused\"},\"d3d11\":{\"status\":\"available\",\"version\":45312,\"warp\":false,\"textureSharing\":true,\"blocklisted\":false},\"d2d\":{\"status\":\"available\",\"version\":\"1.1\"}}},\"appleModelId\":null,\"hasWinPackageId\":false,\"sec\":{\"antivirus\":null,\"antispyware\":null,\"firewall\":null}},\"settings\":{\"blocklistEnabled\":true,\"e10sEnabled\":true,\"e10sMultiProcesses\":8,\"fissionEnabled\":true,\"telemetryEnabled\":false,\"locale\":\"en-CA\",\"intl\":{\"requestedLocales\":[\"en-CA\"],\"availableLocales\":[\"en-CA\",\"en-US\"],\"appLocales\":[\"en-CA\",\"en-US\"],\"systemLocales\":[\"en-CA\",\"en-US\"],\"regionalPrefsLocales\":[\"en-CA\"],\"acceptLanguages\":[\"en-CA\",\"en-US\",\"en\"]},\"update\":{\"channel\":\"release\",\"enabled\":true,\"autoDownload\":true,\"background\":true},\"userPrefs\":{\"app.shield.optoutstudies.enabled\":false,\"browser.fixup.alternate.enabled\":false,\"browser.search.region\":\"CA\",\"browser.search.widget.inNavBar\":false,\"browser.startup.page\":3,\"browser.urlbar.autoFill\":true,\"browser.urlbar.autoFill.adaptiveHistory.enabled\":false,\"browser.urlbar.dnsResolveSingleWordsAfterSearch\":0,\"browser.urlbar.quicksuggest.dataCollection.enabled\":false,\"browser.urlbar.showSearchSuggestionsFirst\":false,\"browser.urlbar.suggest.quicksuggest.nonsponsored\":false,\"browser.urlbar.suggest.quicksuggest.sponsored\":false,\"browser.urlbar.suggest.bestmatch\":true,\"network.trr.strict_native_fallback\":false,\"widget.content.allow-gtk-dark-theme\":false,\"widget.content.gtk-high-contrast.enabled\":true},\"sandbox\":{\"effectiveContentProcessLevel\":6,\"contentWin32kLockdownState\":15},\"launcherProcessState\":0,\"addonCompatibilityCheckEnabled\":true,\"isDefaultBrowser\":true,\"attribution\":{\"campaign\":\"%2528not%2Bset%2529\",\"content\":\"%2528not%2Bset%2529\",\"dltoken\":\"389c4ca0-1e37-48a4-801b-cba0149b78c1\",\"experiment\":\"%2528not%2Bset%2529\",\"medium\":\"referral\",\"source\":\"www.google.com\",\"ua\":\"chrome\",\"variation\":\"%2528not%2Bset%2529\"}},\"profile\":{\"creationDate\":19318,\"resetDate\":19329,\"firstUseDate\":19318},\"addons\":{\"activeAddons\":{\"formautofill@mozilla.org\":{\"version\":\"1.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":null,\"name\":\"Form Autofill\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"pictureinpicture@mozilla.org\":{\"version\":\"1.0.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Fixes for web compatibility with Picture-in-Picture\",\"name\":\"Picture-In-Picture\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"screenshots@mozilla.org\":{\"version\":\"39.0.1\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Take clips and screenshots from the Web and save them temporarily or permanently.\",\"name\":\"Firefox Screenshots\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324},\"webcompat@mozilla.org\":{\"version\":\"107.1.0\",\"scope\":1,\"type\":\"extension\",\"updateDay\":19324,\"isSystem\":true,\"isWebExtension\":true,\"multiprocessCompatible\":true,\"blocklisted\":false,\"description\":\"Urgent post-release fixes for web compatibility.\",\"name\":\"Web Compatibility Interventions\",\"userDisabled\":false,\"appDisabled\":false,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19324}},\"theme\":{\"id\":\"default-theme@mozilla.org\",\"blocklisted\":false,\"description\":\"Follow the operating system setting for buttons, menus, and windows.\",\"name\":\"System theme \u2014 auto\",\"userDisabled\":false,\"appDisabled\":false,\"version\":\"1.3\",\"scope\":4,\"foreignInstall\":false,\"hasBinaryComponents\":false,\"installDay\":19329,\"updateDay\":19329},\"activeGMPlugins\":{\"gmp-gmpopenh264\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1},\"gmp-widevinecdm\":{\"version\":null,\"userDisabled\":false,\"applyBackgroundUpdates\":1}}},\"experiments\":{\"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107\":{\"branch\":\"active\",\"type\":\"normandy-prefrollout\",\"enrollmentId\":\"de776ac1-09f7-434c-8324-c9dcf025861f\"}},\"services\":{\"accountEnabled\":true,\"syncEnabled\":true}}","TelemetrySessionId":"31be4fe5-2196-44d6-ae7c-dcc324afe913","TotalPageFile":"39581507584","TotalPhysicalMemory":"34212798464","TotalVirtualMemory":"140737488224256","URL":"about:home","UptimeTS":"13.01168","Vendor":"Mozilla","Version":"107.0.1","Winsock_LSP":"Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 \n MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 \n MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\\system32\\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 \n RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a \n AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 \n MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a \n MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\\system32\\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a","useragent_locale":"en-CA"}

Asked by rmetal 3 days ago

Last reply by rmetal 2 days ago

Different themes for Firefox and Private Browsing?

I'd like to use different themes for regular Firefox and Private Browsing mode on the same device. It seems like an easy way to keep track of where you are and what you'… (read more)

I'd like to use different themes for regular Firefox and Private Browsing mode on the same device. It seems like an easy way to keep track of where you are and what you're doing, but I haven't been able to make it work. Is that possible?

Asked by Heckle Spackle & Hyde 2 days ago

Receive error message first time I click to open Firefox

I'm running 64 bit Win 11 Pro Version 21H2 OS Build 22000.1219 and Firefox 107.0, and the first time I click to open Firefox, I receive message "Windows cannot access the… (read more)

I'm running 64 bit Win 11 Pro Version 21H2 OS Build 22000.1219 and Firefox 107.0, and the first time I click to open Firefox, I receive message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item". If I clear the error box and click again, Firefox comes up normally. This happens every time I bring up Firefox. It's not a show-stopper, but very annoying.

Thanks for your help Mike Harmon [email removed from public]

Asked by mharmon 2 days ago

Last reply by cor-el 2 days ago

Yahoo email not working correctly

I have been using Firefox for my Yahoo email for several years. Yesterday afternoon, it stopped working correctly. Only the most recent 10 or so emails are shown in each … (read more)

I have been using Firefox for my Yahoo email for several years. Yesterday afternoon, it stopped working correctly. Only the most recent 10 or so emails are shown in each folder and the rest are greyed out. It no longer allows me to select mail settings and I cannot send emails. My email was still fully functional using Chrome, so I'm not sure the problem involves any changes in the Yahoo site. Has anyone else experienced this, and if so, is there a fix?

Asked by parredward 2 days ago

Address bar behavior

Hi, is there a way to change the start direction of shift+arrow left/right in the address bar when it suggests an address for completion? It's the other way around in chr… (read more)

Hi,

is there a way to change the start direction of shift+arrow left/right in the address bar when it suggests an address for completion? It's the other way around in chrome and I got very used to it over the past years. now since I switched to firefox recently it's annoying me somewhat that I can't use this shortcut which I used like 20+ times a day before.

Here is an example, I'm starting to type an Address and then after 3-4 letters starting to press shift+arrow left/right. In Chrome it moves from where I stopped typing (which makes more sense for me at least): https://screencloud.de/638c84d6e432c.gif In Firefox is starts from the end of the suggested URL (which is kinda useless in most cases): https://screencloud.de/638c8507d973f.gif

If there isn't an option for that I'd suggest adding one maybe, cause It's really helpful to quickly correct somehing without having to touch the mouse ot type the entire address out by hand if the suggested url is really long.

Thanks a lot in advance!

Asked by Ace 3 days ago

Last reply by cor-el 2 days ago

where are bookmarks?!

It's so maddening trying to do something as simple as accessing all my bookmarks! Why?! It's an integral feature of browsing that pinheads around the globe, like me, us… (read more)

It's so maddening trying to do something as simple as accessing all my bookmarks! Why?! It's an integral feature of browsing that pinheads around the globe, like me, use on a regular basis? Why does it have to be a mystery easter egg hunt just to find them?! Why does it have to be one of the major topics on your Support page instead of simple, and user friendly, so it's not one of the likely topics people need help with? When I click on the bookmarks symbol, I can access the most recent bookmarks but not the rest. I searched online and the help said to access them in the Library. Where the [expletive] is the library? It's not visible. Not in Settings. Is this browser made for masochists that love torture?! Ahhhgggg!

Asked by hilljefy 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Wrong language used at "accounts.firefox.com/settings"

Hi! under accounts.firefox.com/settings the language displayed is Norwegian Nynorsk even though i have set Norwegian Bokmål as my prefered language in the Firefox browser… (read more)

Hi! under accounts.firefox.com/settings the language displayed is Norwegian Nynorsk even though i have set Norwegian Bokmål as my prefered language in the Firefox browser settings. I couldn't find a separate language setting on the accounts.firefox.com/settings page so im guessing this a bug/oversight/mixup when the browser attempts to look up the preferred language set in the browser?

I've attached 2 pictures showing my Firefox prefered language setting and my accounts.firefox.com/settings page.

Norwegian has two official written standards Bokmål and Nynorsk.

https://en.wikipedia.org/wiki/Nynorsk https://en.wikipedia.org/wiki/Bokm%C3%A5l

Asked by ludde.gutt 3 days ago

Last reply by ludde.gutt 3 days ago

  • Solved

Scroll wheel click no longer works in Firefox exclusively

Ever since yesterday, scroll click (I use it to scroll through websites) has stopped working in Firefox. Works in in programs, other browsers, etc., just not Firefox. Wha… (read more)

Ever since yesterday, scroll click (I use it to scroll through websites) has stopped working in Firefox. Works in in programs, other browsers, etc., just not Firefox.

Whats weird is it still registers a click when I use it, so I can lick on links with it if I want, but the function of scrolling, either by clicking once and using my mouse to go up and down, or by clicking an holding, no longer works.

I've tried disabling add-ons, incognito mode, nothing seems to work.

Asked by firefox.6hauh 1 month ago

Answered by firefox.6hauh 1 month ago

Printing McDonald's coupon cuts off the date and coupon number

When I print a McDonald's coupon, the date and coupon number does not come out. These are the most important components of the coupon. I can easily print in other browser… (read more)

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Asked by Paul Archibald 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Saved devices, logins, etc.

Since the last Firefox update, my logins are no longer saved from one session to the next...and neither are my devices, even when I specifically give the site permission… (read more)

Since the last Firefox update, my logins are no longer saved from one session to the next...and neither are my devices, even when I specifically give the site permission to save the current device. I have to log in to most sites (email, bill pay, etc.) every single time, and in most cases the site insists on sending me a text or an email to verify it's me. This is entirely new behavior since the last update, and I can't figure out how to get around it. Suggestions??

Asked by dinahlee 4 days ago

Last reply by cor-el 3 days ago

WidevineCdm.dll plug in crashed- can no longer watch Netflix

Since the latest update of Firefox Browser, I can no longer watch Netflix and get an error code message: Netflix Error F7702-1003 If you get the error code F7702-1003 on … (read more)

Since the latest update of Firefox Browser, I can no longer watch Netflix and get an error code message: Netflix Error F7702-1003

If you get the error code F7702-1003 on your computer with this message:

   Pardon the interruption
   We're having trouble playing Netflix. Please make sure you're using the latest version of Firefox and try again. I deleted and downloaded the latest version of Firefox browser last night. Turned off laptop overnight and re-started it again this am. No change on Netflix Error msg. Netflix still works on my tv however. So I believe there is a problem with FIREFOX!!

Asked by 0958tricia 3 days ago

Bookmarks disapear as soon as I start typing a new title

I have an on going problem with Firefox. Sometimes when I go to save a new bookmark, as soon as I start typing, the new bookmark vanish. I then have to go into bookmarks… (read more)

I have an on going problem with Firefox. Sometimes when I go to save a new bookmark, as soon as I start typing, the new bookmark vanish. I then have to go into bookmarks menu, find the new bookmark which may be titled "No Title" or just a "small square" and re-title it. As I start typing the first letter of the new Title. The typed letter appears on my screen and quickly vanishes. I have to retype the first letter again and then it works correctly. I have tried many things to fix this. Emptying Firefox cache, Refreshing Firefox many times, Running Windows 11 clean up corrupt files, making sure there is no spy wear of bad files on the computer. I have reinstalled Firefox many times but the problem quickly returns. ( I have wondered if something on my computer is corrupting Firefox, but I cant think, or find out, what it my be.) I have run the program Restoro many times which claims to correct problems but it doesn't fix this one. Had a technician look at it, but his advise was to contact Mozilla. The problem does not always happen and is worse when I first turn the computer on. It plays up on the first new Bookmark I make and then sometimes works correctly. My Bookmark folder is very large and contains much information in a Book, Chapter, Paragraph, Sentence structure. Has anyone experience this problem and how did they fix it? I use a dedicated Solid-state drive for my bookmarks and according to Samsung Magician it is working correctly.

Asked by bonner martin 3 days ago

sending out email to multiple recipients

the help page says to click "write" in the address book to send an email to all the recipients but Idon't have a "write" button to choose in the address book and I am not… (read more)

the help page says to click "write" in the address book to send an email to all the recipients but Idon't have a "write" button to choose in the address book and I am not able to access the address book once i select write from the receiver page.

Asked by Jane 3 days ago

Last reply by Dropa 3 days ago