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sign in

i have been using this email address [email 1 removed] and it wont let me to sign in or reset password i do have another email address which is no longer use its been hac… (read more)

i have been using this email address [email 1 removed] and it wont let me to sign in or reset password i do have another email address which is no longer use its been hacked ([email 2 removed]) is it possible to change the email address to [email 1 removed] so i can continue using that email [email 1 removed]

thanks

Locked Archived 1 652

Firefox primary password cannot be entered.-Please check.

I need to enter a firefox primary password. I cannot enter an existing primary password. A reset is required. How can I change the firefox primary password? I need help r… (read more)

I need to enter a firefox primary password. I cannot enter an existing primary password. A reset is required. How can I change the firefox primary password? I need help resetting.



@Name : Eunji Ok @Phone number : [telephone number] @E-mail : [email address]

Archived 1 357

Help creating an account

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my a… (read more)

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my account. Can I get a call at [edited phone# from public community support forum]. Name Paul Yoshida.

Solved Archived 1 221

Passwords disapear when firefox closes

It looks like with this new version of Firefox I have to load my saved password file every time I start the browser, and even after doing the reload some of the passwords… (read more)

It looks like with this new version of Firefox I have to load my saved password file every time I start the browser, and even after doing the reload some of the passwords don't work forcing me to change them, and I would have to do another password save, but if I forget to do it and close the browser all the passwords are delete. I did not have this problem prior to this new install.

Also I prefer to use Firefox as a browser I feel it is way better than Edge and Chrome even though it doesn't work one a two websites I need to use. one only works on chrome the other only works on edge.

Let me know if you need other information.

Stephen Richards [edited emails from public community support forum]

Archived 2 212

Can't login to browser profile after changing email

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under… (read more)

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Solved Archived 2 202

Changing email

The current email on this account has expired and is no longer operable. It appears I still need it to change my email. It is not possible for me to receive any message… (read more)

The current email on this account has expired and is no longer operable. It appears I still need it to change my email. It is not possible for me to receive any messages at [edited] @delhitel.net.

My current email is [edited] @protonmail.com.

I am trying to install WordPress and would like some assistance. But it appears I need to be able to use my current email address.

Could you please call me at [edited phone# and emails from public community support forum] at your convenience? Please note this as a land line and NOT a cell phone. Cell phones don't work here.

Thank you. Scotty Gladstone

Open 1 145

I can't log in to my health site called MyMercy using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue?

I can't log into an email from my health site called MyMercy to get lab reports, etc., using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this i… (read more)

I can't log into an email from my health site called MyMercy to get lab reports, etc., using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue? Please respond [edited email from community support forum]

Open 6 91

how do i change it in the setting when firfox auto fills my passwords ,so i can see them when it auto fills the information is white and barely visible

i need to change my settings so when information is auto filled i can see what is being fill in, it autofills the text is bright white and the background is a pale yellow… (read more)

i need to change my settings so when information is auto filled i can see what is being fill in, it autofills the text is bright white and the background is a pale yellow how do i make it more visible ? my email is [edited email from community support forum]

Open 81

Firefox set a passkey on my PayPal business account didn't give me the PIN

Hi! I didn't set up a passkey on PayPal Business and the best that PayPal can figure, it was done by Firefox. I don't have the PIN for this passkey and I can't set-up ano… (read more)

Hi! I didn't set up a passkey on PayPal Business and the best that PayPal can figure, it was done by Firefox. I don't have the PIN for this passkey and I can't set-up another passkey because my account "already has a passkey". I can't change the passkey PIN because I don't know the PIN. I'd like to know:

  • Why would Firefox set up a passkey on PayPal business for me? ( I think that should be my decision, thank you very much.)
  • Given that one was "set-up" for me; where is the passkey hidden? Any clues on that?
  • Is there anyway to get Firefox to undo the passkey (or tell me the PIN) that I didn't request so I don't have to switch to Edge just to go to PayPal Business. It's ridiculous!
  • Has this happened to anyone else or has anyone heard of this.

The work around that PayPal recommended is that I go to PayPal from another browser. I always use Firefox and sort of resent having to switch browsers for this reason just for this account. From Microsoft Edge and I can go to my PayPal business account and just sign in with my password and there is no request for a passkey PIN. I'm not setting up a passkey at this point, which would only be wrong if I use Firefox to log on. So I'll stick with switching to Edge for the time being! Maybe someone can give me a clue.

PS: I tried to get a screenshot of the pop-up related to this issue that says "requested by Firefox" but I wasn't allowed to get a screenshot from there.

Solved 1 46

I want to disable the pop ups for Passkeys.

Firefox continually shows pop ups for a passkey and it will not let me sign into a webpage without it. I have seen a way to disable the pop ups online, but I am 84 and no… (read more)

Firefox continually shows pop ups for a passkey and it will not let me sign into a webpage without it. I have seen a way to disable the pop ups online, but I am 84 and not techy. If I cannot stop them, I will stop using Firefox and Use

Open 1 27

Firefox keeps dropping loaded passwords.

After I key in all my passwords they disappear after a while. sometimes they last a week of two,and other times just a few days. One time it happened when fire fox did a … (read more)

After I key in all my passwords they disappear after a while. sometimes they last a week of two,and other times just a few days. One time it happened when fire fox did a update . Any help would be appreciated.

[edited email from community support forum]

Open

my mozilla VPN will not load

I'm trying to start my VPN . It wont load from my start up page. when I open the firefox page it shows a green checmark with Vpn in the heading bar,but to the right the v… (read more)

I'm trying to start my VPN . It wont load from my start up page. when I open the firefox page it shows a green checmark with Vpn in the heading bar,but to the right the vpn icon has a red dot.

Open 1