Firefox Community Forum

When I logged into my laptop on 9th November Firefox had closed. This happens sometimes, I'm often not sure why, but this time the previous session didn't automatically repopulate when I restarted. I navigated to the history options with the idea of retoring the previous session - either using that functionality or individually opening previous windows - but history was blank and the previous windows option was greyed out. Following suggestions online I've looked for .bak or .json or similar files to use as restore points but there's nothing since much earlier in the year up to 8th November, which are pretty much empty, and the 9th.

I'd be very grateful for any suggestions!

I have an overactive spam folder. I have added numerous websites/emails to my contact list several times and these senders are still sent to the spam folder. I have to check spam and inbox folders for my legit emails. I have used FF for years and not had this problem! It is making me want to change my settings and forget FireFox!

Dear sir , why i can't open email account ? please open for me , my account : Email hidden@live.com

Thank you your kindly Roger Phang warmest regards

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn".

I keep getting this error:

"Secure Connection Failed

An error occurred during a connection to www.sorn.service.gov.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…"

I am on Windows 10 Pro 22H2 19045.5011, using Firefox 132 (64-bit), not running Kaspersky, I do have AdGuard (7.19.0 (4853) (CL 1.16.44, DL 2.5.41 )) and Malwarebytes (4.6.17.334) on my system along with their browser adons. I have attached some screenshots, hope they are useful.

Please help.

Hi, i wanted to see a Movie on WOW TV but only have a blank Window in my Browser. This Problem is only with WOW TV. Amazon Prime and Netflix Stream works perfect. The Support from WOW TV has no solution for me. They only have one hint for me to use Chrome or Edge.

Regards Peter

YouTube is not playing videos on my Firefox browser. When I click on the link to a video, it leads me to the page, but the video player stays blank and nothing plays (see attached screenshot). Troubleshooting methods I've tried to no avail:

   refreshing the page

   restarting the computer

   opening a new window and trying again

   updating my graphics card drivers

   disabling all extensions/add-ons

The site works on my mobile app, and other browsers (chrome and internet explorer), but I don't want to use either of those options for obvious reasons. Is anyone else having this problem? It's been happening for a few days. Any help would be much appreciated!

I received a Mozilla Firefox (64) update notice going for version 132. When it didn't complete, I checked that my version is Firefox ESR115 (115.17.0), which operates with Windows 7-8.1. I have Windows 10, which matches with your version 132. So my question is how do I change/update my Firefox over to match up with Windows 10 and the Version 132 update?

HELP !!! I received an error notification "platform not compatible" . I reinstalled browser as recommended I lost all history , bookmarks and passwords. How can I recover lost information ?????? Please Help !!

Got the following Error message today after update downloaded. "Error:Platform version '129.0.1 is not compatible with minVersion >= 129.0 maxVersion <= 129.0

My PC is running very slowly On logging out which takes a very long time I get a message: XUL runner Error: Platform version 126 is not compatible with miniVersion 125.03

I cannot find GoogleGoogle Play on my PC and do not use it so I can't delete and re install

I'm getting this error when I try to bring up Firefox. What do I do now?

Error: Platform version ‘128.0.2’ is not compatible with minVersion > = 128.0 maxVersion < = 128.0

When I try to start Firefox, the following dialog box appears:

XUL Runner Error: Platform version 128.0.3 not compatible with minVersion >= 128.0 maxVersion <= 128.0

Clicking the OK button closes the attempt to start Firefox.

Do I need to reinstall the latest version? If I do, will all my info be saved? Jan

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that? I have wasted way too much time trying to find that contact information. Any help would be greatly appreciated.

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solution.

I downloaded a new Firefox browser in the hopes that it would let me access the other browser so I could retrieve all the settings, bookmarks, etc. However, everything disappeared when the new browser was installing.

Is there any way for me to retrieve that information or is it a total loss?

Greetings, Mozilla Community I'm contacting you to ask for help with a problem I'm having with Mozilla Firefox that comes up when I try to visit https://deraltersrechner.de/. It won't load, and I'm not sure if that's because of a bug in the website, a browser issue, or something else entirely.

Does anyone else have knowledge of this problem or recommendations for a fix? I've attempted removing addons and cleaning the cache in my browser, but the issue still exists.

I would be grateful for any advice or ideas on improving the usability of the website. Thank you in advance for your assistance.

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It suggests Chrome as the preferred browser. We pay our utilities through their site and we enjoy Fire Fox.Can anyone help resolve this issue? Thanks

My email was hacked in a data breach decades ago but I am now getting more serious problems: I and my friends on my contact list are getting spam emails from me. So they are actually using my email account to send them and therefore I cannot block them.

Also, I have noticed that I am not getting emails from my bank and energy company who say that they have been delivered. However I have not received them.

Is there a way to stop this? Someone suggested setting up an alias email account linked to my email. Would this work? I have tried a full scan but cannot find anything suspicious on my laptop or phone.

Does anyone know how I can sort this problem out?

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the site locks up and I can not do anything except for sign out. They told me that it was on your end and that you needed customers to reach out. It's becoming frustrating that I can't use firefox for this application. I can get into my account and do what needs to be done with other browsers. What can you do on your end. The bank is Mission Federal Credit Union. Thank you! I look forward to hearing back with good news!

I recently started having a problem with my banking website. Before I could investigate or report it, Mozilla released a bug fix 1923500 "Firefox 131 Enhanced Tracking Protection major breakage of multiple banks Bill Pay services" I have updated to Firefox 131 however, there may still be a problem, however before I report it I'd like to verify if it's simply that their link is broken. Let me explain: On my bank's website there is "Payment Inquiry" link with this link "https://paybills.MyBankName.com/imm/Auth/SLO/4661?ReturnUrl="

What happens is that it sends me back to the login screen, I navigate to the Payment Inquiry again, click the link... rinse and repeat... in an endless loop. I suspect that the URL is malformed because there is nothing following the "=" sign. I would expect something to follow the equal sign. Is this indeed a bad URL? Should I pursue with my bank? I only ask because is seemed more than a coincidence that this occurred near the same time as bug fix 1923500.