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System Printer

Have changed about:config to set the print.tab_modal.enabled to false but it still uses the (extremely painful) Firefox Print Dialog What else do I need to change? … (read more)

Have changed about:config to set the print.tab_modal.enabled to false but it still uses the (extremely painful) Firefox Print Dialog What else do I need to change?

Asked by alan118 4 months ago

Last reply by jscher2000 - Support Volunteer 33 minutes ago

Wiped out all of my personal info

I turned on my computer like any other normal day this morning, except when I launched firefox it was like it was freshly installed, all my passwords, usernames, cookies,… (read more)

I turned on my computer like any other normal day this morning, except when I launched firefox it was like it was freshly installed, all my passwords, usernames, cookies, saved bookmarks, work related history material is all GONE it's like I just installed firefox for the first time. A lot of these passwords I dont know off the top of my head so I'm going to have to ask my business partners for ALL the passwords... Why did firefox do this? What is the problem??

Asked by hugo.tovar.jr 7 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Methods to copy a single bookmark to multiple Firefox users

Hi, We use a cloud-based ERP system. To access it, we use a bookmark for users to get to the initial login screen in Firefox. There has been a change in the login screen … (read more)

Hi,

We use a cloud-based ERP system. To access it, we use a bookmark for users to get to the initial login screen in Firefox. There has been a change in the login screen that will require us to use a different URL. We have about 75 PCs with many having multiple user profiles for Firefox that need the new URL.

I know how to quickly copy and paste the bookmark by remoting into a PC and then doing a copy/paste from the bookmarks toolbar on my PC to the bookmark toolbar on the remote PC.

I could also create a procedure for users to create their own bookmark but I think some users would find that a challenge.

I'd like to make this process more of a silent install but haven't figured out how to manage it.

We're currently all Windows 10 Pro using Firefox v101.0.1 64-bit.

Any suggestions?

Thanks.

Asked by bhartung 8 hours ago

Last reply by TyDraniu 7 hours ago

Why doesn't VUDU support Firefox in HDX mode?

I can't stand Microsoft Edge. It's a CPU and memory hog. However, I must resort to using it when I watch a video from VUDU on any of my workstations. According to the fin… (read more)

I can't stand Microsoft Edge. It's a CPU and memory hog. However, I must resort to using it when I watch a video from VUDU on any of my workstations. According to the fine folks at VUDU, Firefox is not supported in HDX or 1080i mode when using the VUDU site. According to the info that shows when you launch VUDU on a Windows device (in this case, Windows 10 or Windows 11) using Firefox, you get a message that the video is only supported in SD or 720 dpi mode. To get anything above SD mode, you have to use Microsoft Edge. Is there a developmental issue preventing such use or is this a limitation forced on Firefox users because Microsoft does want you using anything but Edge?

It's just a bit frustrated to have to use MS Edge instead of my default browser, Firefox. For the record, I just checked to be sure. There's a marked difference in resolution between Firefox and Edge on the same video.

Bob Collins [removed email from public]

Asked by becollins54 14 hours ago

Last reply by TyDraniu 12 hours ago

how do I prevent Firefox from automatically reloading a webpage

Some webpages cause the browser to automatically reload them at periodic intervals. Sometimes these intervals are too short and in the middle of reading the webpage it g… (read more)

Some webpages cause the browser to automatically reload them at periodic intervals. Sometimes these intervals are too short and in the middle of reading the webpage it gets reloaded.

How do I prevent Firefox from accepting a reload command from the webpage I am currently browsing?

I did not see an answer to this in the FAQ.

Thanks in advance for taking the time to read this and answering if you choose to do so.

Asked by incoming 1 day ago

Last reply by cor-el 17 hours ago

how to remove a file that "contains a virus or malware" from notifications 2

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Cl… (read more)

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Clear downloads" and Organize/Delete that entry - Nothing helps. Its deleting, but when I run Firefox its appears again and again. This bug is terrible annoying, please fix it.

Asked by alexbel787 5 days ago

Last reply by cor-el 19 hours ago

Installation aborted because the add-on appears to be corrupt.

I can't install any add-ons, I always get the Subject, I've reinstalled Firefox, Restarted on troubleshot mode reset Firefox and clear starting cache, problems persist! … (read more)

I can't install any add-ons, I always get the Subject, I've reinstalled Firefox, Restarted on troubleshot mode reset Firefox and clear starting cache, problems persist!

Asked by 2mainkey 23 hours ago

Last reply by cor-el 19 hours ago

downloading files on firefox

How do I tell Firefox what to do when I click on a link to a file (PDF, JPEG, Word, etc.). I want to have the options of either opening the file or saving it to a specif… (read more)

How do I tell Firefox what to do when I click on a link to a file (PDF, JPEG, Word, etc.). I want to have the options of either opening the file or saving it to a specific folder that I choose. I am 87 years old and somewhat computer-savvy, but please give me geezer-friendly instructions, step-by-step and click-by-click. Windows 10 and Firefox 101.

What happens now when I click on such a link is this: My only option is to save it -- and Firefox has chosen (apparently at random) a folder to save it to.

Asked by jhromer1 1 day ago

Last reply by RobertJ 19 hours ago

Multiple Mozilla problems

When using Mozilla/Firefox (but not when using Chrome) many links do not work (e.g tracking packages from UPS or FedEx). Also even though under setting I check"save login… (read more)

When using Mozilla/Firefox (but not when using Chrome) many links do not work (e.g tracking packages from UPS or FedEx). Also even though under setting I check"save logins and passwords for websites) they are not being saved. I need to login manually to access most websites

Please advise how to correct these issues. Due to security issues I greatly prefer to avoid Chrome/Google !

Asked by bncthay 3 weeks ago

Last reply by cor-el 19 hours ago

Firefox hangs and stops loading any pages after random period of time

I'm not sure what is causing this, but it started at least a few months ago. I will be using firefox, and anywhere between a few minutes, or a few days, it will suddenly … (read more)

I'm not sure what is causing this, but it started at least a few months ago. I will be using firefox, and anywhere between a few minutes, or a few days, it will suddenly stop loading anything and I will have to completely quit it and restart it to get anything working again. No, it is not the HTTP3 problem; that was the first thing I tried. I've also uninstalled, and reinstalled the entire program, clearing all settings, etc. I am on windows. Generally good on firefox updates, will check and update usually every week or two.

Funny thing is, I also installed firefox nightly and that does not have this problem (although I have not used it as extensively as I normally do when browsing, so maybe I didn't hit whatever triggers this issue). It also works properly on other computers (as far as I'm aware). So I still think something is corrupt or wrong with my normal firefox program. I just don't know what or how.

Asked by chibblesthegreat 2 days ago

Last reply by cor-el 19 hours ago

not able to sign in on my account or track packages on FEDEX website.

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried… (read more)

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

Asked by leggettandassoc 2 months ago

Last reply by jscher2000 - Support Volunteer 20 hours ago

Firefox Is Blocking Part Of Hotmail

Hello, The next message/previous message arrows that appear at the top of an open email in Hotmail.com is being blocked by Firefox. I checked Hotmail through another brow… (read more)

Hello,

The next message/previous message arrows that appear at the top of an open email in Hotmail.com is being blocked by Firefox. I checked Hotmail through another browser and they are not blocked. I tried refreshing Firefox and they were still blocked. I've opened Firefox without add-ons and they are still blocked. I'm at a loss as to how to get them back. They were there last week and then vanished only to come back on Friday and vanish again while I was reading emails. From time to time Firefox also blocks images in Hotmail and I just have to wait and eventually they return. I'm at a loss as to understand why these things are happening so frequently with Firefox and Hotmail.

Please help return Hotmail to the way it was before the last update.

Thanks,

Brian Himes

Asked by rickysman 1 day ago

Last reply by jscher2000 - Support Volunteer 22 hours ago

No stable landing for one website but no problem using Edge

I am using current version of FF on an HP W10 laptop. I use Lastpass as my password manager. Periodically, I need to log into optumrx.com, and I can't remember the last … (read more)

I am using current version of FF on an HP W10 laptop. I use Lastpass as my password manager. Periodically, I need to log into optumrx.com, and I can't remember the last time I had a problem. The past few days, when I use Lastpass or just open optumrx on my own, I am asked to verify a code texted to me cell phone. It recognizes me by name and then proceeds to cycle endlessly through several pages without landing and stopping on that page. I contacted optumrx and they suggested using Edge, which did behave normally.

Asked by David 23 hours ago

Last reply by jscher2000 - Support Volunteer 23 hours ago

FireFox won't start

My husband, Wayne, a casual computer user, has been having trouble getting into Firefox for some time. He's been getting along on MS Edge since then. He wants to get ba… (read more)

My husband, Wayne, a casual computer user, has been having trouble getting into Firefox for some time. He's been getting along on MS Edge since then. He wants to get back to Firefox for his bookmarks that are there. His problem is that Firefox doesn't start. When he tries to start it, a gray window appears briefly with a rotating blue circle and then disappears in less than a minute. While it's up, Firefox shows up in Task Manager with "not responding" or "suspended" or nothing. I note that the last Firefox update was 6/14/2022 according to the date modified on the file in Crash Reports, InstallTime2022060832. This is about the time he began having problems.

During the brief time it's up, there is no menu button (3 short lines), so Refreshing or Troubleshooting are not options. I believe my only option is to Uninstall (without removing user data) and then reinstall Firefox, ie a "Clean Install". I see an option to Refresh during the Uninstall dialog. Might that work? Barbara

Asked by webutl 1 day ago

Last reply by cor-el 1 day ago

Error Message When Attempting To Login To Keeper Password Manager Extension

I receive the following error message when attempting to login to the Keeper Password Manager extension. I have removed and re-added the extension with no change in resu… (read more)

I receive the following error message when attempting to login to the Keeper Password Manager extension. I have removed and re-added the extension with no change in results. I am using Firefox 101.0.1 and the latest version of the extension. Thanks for any assistance.

"A mutation operation was attempted on a database that did not allow mutations."

Asked by chris.bell2 1 day ago

Last reply by Dropa 1 day ago

Lost laptop login

I have two user accounts on my laptop. I recently changed the password for one account and I'm now locked out. All my data is in this account. I don't have any back-up ke… (read more)

I have two user accounts on my laptop. I recently changed the password for one account and I'm now locked out. All my data is in this account. I don't have any back-up keys etc. I have tried changing my Windows password, but this doesn't seem to work. Is there any way of finding my previous password, or re-setting my current one without losing my data?

Asked by jn.barraclough 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Firefox download pdf before opening in browser

Hi, After the last update Firefox asks me what I want to do with the pdf files and to choose between Open in browser, Open with and Save file but even if I choose Open in… (read more)

Hi, After the last update Firefox asks me what I want to do with the pdf files and to choose between Open in browser, Open with and Save file but even if I choose Open in Firefox it always downloads the file in the download folder of the PC and then opens it, This is really annoying because then I have to delete them manually. What can I do? Thank you

Asked by lucaperin17 2 days ago

Last reply by CraigS26 1 day ago