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  • Archived

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (read more)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in f****n@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Asked by Титан 2 1 year ago

Last reply by Kiki 1 year ago

  • Archived

I have a new device and have lost total access to my old Firefox accounts

Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and … (read more)

Good day Mozilla Firefox support how are you.s today I have a new phone and I have lost access to my old Firefox accounts with the email addresses [email1]@yahoo.com and [email2]@yahoo.com and they critically and

Urgently needed and required to be deleted from your side as I haven't got access to them anymore

removed personal information. fixed formatting. -Andrew

Asked by Donovan 6 months ago

Last reply by Paul 3 months ago

  • Archived

Problems with setting a new Firefox account

The Original email address I used to create my Firefox account is lost. When I look in the support site the advice is to create a new Firefox Account under a valid email… (read more)

The Original email address I used to create my Firefox account is lost.

When I look in the support site the advice is to create a new Firefox Account under a valid email address and then I will be able to sync my data.

I created a new mail address, but if I try to create that new Firefox account with that I get the notification that the primary email address of the account is needed to sign in. But that account does not exist anymore. So I don't see the form I have to fill in to create my new account. Can you help me?

Asked by Ch50 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Help me delete my account

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete i… (read more)

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete it, what can I do ? Please help me soon Is there an email to contact Firefox for such matters? or what should I do?

Asked by mycommanon 10 months ago

Last reply by Bithiah 9 months ago

  • Archived

Remove email from account

I have an email which is associated with my firefox account, but I cant make a new account with the same email. Is it possible to remove that email from my account so I c… (read more)

I have an email which is associated with my firefox account, but I cant make a new account with the same email.

Is it possible to remove that email from my account so I can make a new one?

Asked by acct4vpn 8 months ago

Last reply by cor-el 8 months ago

I can't recover my account

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached t… (read more)

My email changed from a .com to a .org and I was forced to reinstall windows before I could change it so I can't recover my account, which has passwords I need attached to it.

Asked by infamousdrew 1 month ago

Last reply by Dropa 1 month ago

EMAIL VERFICIATION CODE ISN'T SENT

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla … (read more)

EMAIL VERFICIATION CODE ISN'T SENT\ tried a few attemtps

I formatted my laptop, and now i downoladed mozilla, logging in... and waiting for verficiation code for mozilla sync account for years, please help

Asked by Lidor Yosef 1 month ago

Last reply by FredMcD 1 month ago

  • Archived

forgotten password

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email… (read more)

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email are highlighted but on clicking on them I get a screeen the says there is a uidfault. any help would be appreciated, thank you John.

Asked by john508robinson 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Please remove, delete and deactivate account

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me? It says that it needs a verification code and my Email i… (read more)

I have and account on my Firefox account that I’m not using anymore. Can anyone please delete the account for me?

It says that it needs a verification code and my Email is no longer accessible. Can someone please delete and deactivate the account for me please?

Here are some images for proof

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by LeoBeyene 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

The email address entered is not valid

Hi All. Every time that I register with any website, business, no matter what it is, I all ways get this error come up and I can not do it via firefox. '''''The email ad… (read more)

Hi All.

Every time that I register with any website, business, no matter what it is, I all ways get this error come up and I can not do it via firefox. '''''The email address entered is not valid'''''

Does anyone know a simple way on how to fix this issue.?

Thank you so much

Asked by benjaminmcavoy 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I forgot the main email address form my old Firefox account

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now. I've used… (read more)

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now.

I've used Firefox for many years back in the day, but I can't log in my old account because it seems my old email has been replaced by another one, and my email is now the secondary email for that account.

So every time I try to log in, I just get a message "needs main email address", which I, unfortunately, don't remember. I tried all addresses I have, but none of them worked.

I need help to either get access to my old account or at least delete it.

Any help would be much appreciated.

I can share the email address I'm speaking of upon request.

Asked by Wagnelles 8 months ago

Last reply by cor-el 8 months ago

Can't Sign into Firefox. Stuck on "Working" and Not Sending E-mail

This past weekend my bookmark bar disappeared and won't show up again. Yes, its turned on to "Always Show." I realized that for some reason I was no longer signed into Fi… (read more)

This past weekend my bookmark bar disappeared and won't show up again. Yes, its turned on to "Always Show."

I realized that for some reason I was no longer signed into Firefox. I restarted my PC and it was fixed, but then did the same thing again and I was signed out.

I have 2FA and also changed my password just to be safe, but its still stuck on "Working" on the sign-in (unless I come to 'Help' section?). I did get to where it was going to send me a code in my e-mail and the e-mail isn't showing up either...so I don't know what to do.

I'd like to use Firefox, but right now without access to a number of features I can't. I've attached an image with where it gets stuck.

Asked by carl.m.j 2 months ago

Last reply by kbartrum 2 months ago

  • Archived

Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is… (read more)

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

Asked by BlackWeta 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Last year my laptop was hacked,so I changed my email address still using the same provider.How do I delete the old email from Firefox account before adding new email ??

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.… (read more)

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.au it is not what firefox have in my account

Asked by ken132 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (read more)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Asked by janbrownell 12 months ago

Last reply by jack4075 10 months ago