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Firefox constantly crashing when setup to update via GPO

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO. Firefox is now crashing on multiple Computers, I think they might … (read more)

Hiya, So I have used the link below as a guide to get firefox to autoupdate on users computers via GPO.

Firefox is now crashing on multiple Computers, I think they might be crashing while trying to update themselves, as per GPO.

Any help please , crash report attached


https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy-windows

Asked by rwaldron1 3 months ago

Last reply by FredMcD 2 weeks ago

  • Archived

Firefox fails to update automatically

I have noticed for the past 3 or 4 updates Firefox refuses to update via Help |About. It tells me there is an update I click on the button on the about page to restart th… (read more)

I have noticed for the past 3 or 4 updates Firefox refuses to update via Help |About. It tells me there is an update I click on the button on the about page to restart the browser yet the update never installs. The only way to update Firefox is to download the installer from Firefox website.

I have cleared cache and cookies and that has done nothing to solve this issue

Asked by pcguy 11 months ago

Last reply by pcguy 11 months ago

OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly" but doesn't install

I was having the "PRR_END_OF_FILE_ERROR" Secure Connection Error and after going through that whole list of fixes ending with me deleting my firefox account and creating … (read more)

I was having the "PRR_END_OF_FILE_ERROR" Secure Connection Error and after going through that whole list of fixes ending with me deleting my firefox account and creating a new one the issue is still happening on sites like youtube after trying to play a video for a bit so i disovered that the two default plugins were giving these messages: OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly", "Widevine Content Decryption Module provided by Google Inc. will be installed shortly." and wont install so at this point I think the final issue I need to solve to 100% fix things is to get these two plugins to finally install but I don't know how to force it to do that

Asked by That_Guy98 2 weeks ago

Last reply by That_Guy98 1 week ago

  • Archived

Firefox 76.0 Switching all add-ons to manual update does not work, nor does older versions

Firefox 76.0 Switching all add-ons to manual update does not work, nor with the older versions, every time Firefox is started, the add-ons are updated every time and that… (read more)

Firefox 76.0 Switching all add-ons to manual update does not work, nor with the older versions, every time Firefox is started, the add-ons are updated every time and that annoys.

Asked by ronny1 1 year ago

Last reply by ronny1 1 year ago

  • Archived

Firefox update deleted profile

I sometimes receive notification that Fx can't update automatically and I need to download the update. Twice now, the update has deleted my profile on drive D, and replac… (read more)

I sometimes receive notification that Fx can't update automatically and I need to download the update. Twice now, the update has deleted my profile on drive D, and replacing it with a new one on the default C: drive. Settings, options, addons all GONE! I finally had to restore my entire system from a backup. What's going on and how can I prevent it happening again?

Asked by PD-Firefox 1 year ago

Last reply by cor-el 1 year ago

  • Solved

FireFox update

On Win 10 / Firefox 91.0 I keep getting a popup saying I need to update FF with options to download or dismiss. When I go to "about FF" I am told I am current. This occur… (read more)

On Win 10 / Firefox 91.0 I keep getting a popup saying I need to update FF with options to download or dismiss. When I go to "about FF" I am told I am current. This occurs about once a day no matter which option I choose. I have restarted FF several times for other reasons but the popup still occurs frequently.

Asked by jal64 5 months ago

Answered by FredMcD 5 months ago

Firefox update failed. reason unknown

I keep getting the message "update failed. reason unknow" and always have to install updates manually despite my settings (see attachments). How can I get Firefox to upda… (read more)

I keep getting the message "update failed. reason unknow" and always have to install updates manually despite my settings (see attachments). How can I get Firefox to update automatically?

Asked by 5crambler 5 months ago

Last reply by FredMcD 5 months ago

Firefox needs a much better profile management system

The feedback page is useless and I don't see any way to contact Mozilla so this will probably go unviewed and be more of a rant but Firefox absolutely needs a much better… (read more)

The feedback page is useless and I don't see any way to contact Mozilla so this will probably go unviewed and be more of a rant but Firefox absolutely needs a much better profile management and back system. Particularly there should be a mandatory step to backup a current profile before updating. Today I updated Firefox not by choice, for some reason my PC decided that a single click was a double click. So the latest version created a brand new profile I assume because I already had Firefox open. I am beyond rage right now because I just spent the last half hour trying to find my correct profile in my user data because for some insane reason Firefox decided to create two new profiles.

I manually backed up my profile data but it's incredibly stupid that A) the profile naming is gibberish and B) I had to do that in the first place.8

Asked by njdev 5 months ago

Last reply by cor-el 5 months ago

Updated Firefox, won't run on my OS. How do I go back to old version.

I just updated Firefox to latest version and cannot run it on my current OS. How can I get back to the older version I was using until I'm able to upgrade my OS? As it st… (read more)

I just updated Firefox to latest version and cannot run it on my current OS. How can I get back to the older version I was using until I'm able to upgrade my OS? As it stands I cannot access Firefox on my Mac. The icon has a big do not enter cross on it. Please help. Fast. Thanks.

Asked by dog_star 1 month ago

Last reply by FredMcD 1 month ago

  • Solved

Extremely urgent

I just allowed an update to my computer from Mozilla called software updater and now I can't use duckduckgo to search the web. I had to use google to get to this page for… (read more)

I just allowed an update to my computer from Mozilla called software updater and now I can't use duckduckgo to search the web. I had to use google to get to this page for help. Let me know right away how to remove the mozilla updater from my computer and get back to the firefox browser that works. This is interfering with my web searches and banking. This is extremely urgent.

Asked by alubbers 6 days ago

Answered by TNorth 6 days ago

help to web bro

Hello I have a second computer network that has hotspot enabled. For Mozilla browser to be updated automatically without the need for a hotspot username and password. The… (read more)

Hello I have a second computer network that has hotspot enabled. For Mozilla browser to be updated automatically without the need for a hotspot username and password. The IP and address of the sites related to the Mozilla browser update must be entered in the walled Garden of the MikroTik router. Please help.

Asked by hoseinzm1 1 month ago

Last reply by cor-el 1 month ago

Downloading Firefox updates

Tried to update to 95.0.1 today, running Win 10Pro v21H2, but this problem existed with prior Win 10 builds and with prior FF updates. I click Help>About, and it chec… (read more)

Tried to update to 95.0.1 today, running Win 10Pro v21H2, but this problem existed with prior Win 10 builds and with prior FF updates.

I click Help>About, and it checks for updates, as expected. When it finds an update, it attempts to download it but doesn't appear to download anything (0 bytes of 6.9 MB) even though the circle continues spinning, or it says 'update failed'.

If I exit FF and reopen, it immediately goes back to that same download screen with the spinning circle but it's stuck showing 0 bytes of 6.9 MB.

But, when I Restart Win 10, open FF again and click Help>About, it immediately shows the button to Restart to Update Firefox. So it seems the download actually succeeded, but isn't being properly detected or properly queued for installation...

Once I click Restart to Update Firefox, it closed, launches the update and FF reopens, so the update had been downloaded and worked.

Thanks!

Asked by rohe1318 1 month ago