Showing questions tagged: Show all questions
  • Archived

No option to sync on my mobile app

I follow the instructions on how to Sync and save data on my mobile, but there is no option in the options as described. I am logged in on both the phone and desktop. ch… (read more)

I follow the instructions on how to Sync and save data on my mobile, but there is no option in the options as described. I am logged in on both the phone and desktop.

check picture

Asked by hughecook 11 months ago

Last reply by jonzn4SUSE 10 months ago

Can't sync Firefox Beta on Android and Windows 11

Instructions everywhere say to open Firefox on mobile, select the options menu, and select "Sync and save your data." However, "Sync and save your data" does not exist. I… (read more)

Instructions everywhere say to open Firefox on mobile, select the options menu, and select "Sync and save your data." However, "Sync and save your data" does not exist. I cannot sync my passwords from mobile to my desktop.

Asked by ryannlusk 3 weeks ago

Last reply by Paul 3 weeks ago

  • Archived

Sync between macbooks does not work

I just created an account to sync my passwords and bookmarks from an old Macbook to a new one. I can see both devices on the Mozilla account but the Sync does not work. N… (read more)

I just created an account to sync my passwords and bookmarks from an old Macbook to a new one. I can see both devices on the Mozilla account but the Sync does not work. Nothing appears in my bookmarks.

thank you for your help.

Asked by jjlv 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

Sync not working

I recently reset my laptop, when I logged into my mozilla account on my firefox, it is hasn't synced my passwords, hisotry, bookmarks and extensions. The sync is on, I've… (read more)

I recently reset my laptop, when I logged into my mozilla account on my firefox, it is hasn't synced my passwords, hisotry, bookmarks and extensions. The sync is on, I've eevn tried to manually initiate sync. Did not work.

Asked by Nitin Varma 10 months ago

Last reply by cor-el 10 months ago

Transfer Firefox using sync

Hi. I am trying to migrate Firefox from my wife's laptop to her new one, using sync. I've followed the instructions, set up sync on the old one, then set up sync on the n… (read more)

Hi. I am trying to migrate Firefox from my wife's laptop to her new one, using sync. I've followed the instructions, set up sync on the old one, then set up sync on the new one with the same account. Nothing changes! Where am I going wrong? Or will I have to do a manual transfer instead?

Asked by tony54 1 month ago

Last reply by Paul 1 month ago

Bookmarks do not carry over to other devices. Sync is useless.

I have switched from chrome to firefox on my windows 11 laptop. I want to do the same on my pc but after signing into the Mozilla account, the bookmarks do not come in. H… (read more)

I have switched from chrome to firefox on my windows 11 laptop. I want to do the same on my pc but after signing into the Mozilla account, the bookmarks do not come in. History, and other things seem to work fine. I tried manually synchronizing in the settings over and over again but nothing works.

about:sync-log has the following: File:error-sync-1756470933956.txt 7 KB 29-08-2025 18:05:33 File:error-sync-1756472283448.txt 10 KB 29-08-2025 18:28:03 File:error-sync-1756472834423.txt 4 KB 29-08-2025 18:37:14 File:error-sync-1756475717646.txt 15 KB 29-08-2025 19:25:17 File:error-sync-1756537352383.txt 11 KB 30-08-2025 12:32:32 File:error-sync-1756550876616.txt 7 KB 30-08-2025 16:17:56 File:error-sync-1756555300057.txt 4 KB 30-08-2025 17:31:40 File:error-sync-1756596355421.txt 25 KB 31-08-2025 04:55:55 File:error-sync-1756614480046.txt 30 KB 31-08-2025 09:58:00 File:error-sync-1756616854913.txt 21 KB 31-08-2025 10:37:34 File:error-sync-1756638623482.txt 12 KB 31-08-2025 16:40:23 File:error-sync-1756639451332.txt 17 KB 31-08-2025 16:54:11 File:error-sync-1756652104368.txt 4 KB 31-08-2025 20:25:04 File:error-sync-1756653367478.txt 6 KB 31-08-2025 20:46:07 File:error-sync-1756704617631.txt 12 KB 01-09-2025 11:00:17 File:error-sync-1756802293749.txt 18 KB 02-09-2025 14:08:13 File:error-sync-1756824621856.txt 30 KB 02-09-2025 20:20:21 File:error-sync-1756881547437.txt 9 KB 03-09-2025 12:09:07 File:error-sync-1756910518609.txt 22 KB 03-09-2025 20:11:58 File:error-sync-1756914122579.txt 32 KB 03-09-2025 21:12:02 File:error-sync-1756945880430.txt 17 KB 04-09-2025 06:01:20 File:error-sync-1756956775316.txt 19 KB 04-09-2025 09:02:55 File:error-sync-1756970167229.txt 6 KB 04-09-2025 12:46:07 File:error-sync-1757001011892.txt 11 KB 04-09-2025 21:20:11 File:error-sync-1757001024107.txt 29 KB 04-09-2025 21:20:24 File:error-sync-1757046224475.txt 16 KB 05-09-2025 09:53:44 File:error-sync-1757046230938.txt 30 KB 05-09-2025 09:53:50 File:error-sync-1757057610720.txt 19 KB 05-09-2025 13:03:30 File:error-sync-1757081977371.txt 26 KB 05-09-2025 19:49:37 File:error-sync-1757093018785.txt 148 KB 05-09-2025 22:53:38

I have no idea what to do other than going back to chrome where things just worked and I didn't have to spend hours looking at forums for solutions that do not work...

here's a screenshot from the last txt file

Asked by Ashar 2 months ago

Last reply by Paul 2 months ago

  • Archived

Password Sync not Working

My passwords are saved to my android phone, and home PC but I am trying to get them into my work PC and they will not show up. I had a master password turned on briefly b… (read more)

My passwords are saved to my android phone, and home PC but I am trying to get them into my work PC and they will not show up. I had a master password turned on briefly but it was not functioning how I wanted it (enter the master password before it would put any of the other passwords in instead of once on start up). Now I turned the master password off, sync is turned on for both the android browser and the work pc, the phone has the passwords but the pc does not.

Thank you for your help.

Asked by gavinorbus7 8 months ago

Last reply by markwarner22 8 months ago

How to restore my tabs on my initialized laptop

I logged out of my Firefox account, then reformatted my PC. After reinstalling Windows 11, I installed Firefox on the PC computer. When I signed in to Firefox, I expec… (read more)

I logged out of my Firefox account, then reformatted my PC.

After reinstalling Windows 11, I installed Firefox on the PC computer.

When I signed in to Firefox, I expected to see my saved tabs just like I had seen them before. There is no sign of any of my previous tabs.

All my previous Shortcuts and Bookmarks are all fine.

How do I restore the previous tabs?

Asked by NAL44 1 month ago

Last reply by Paul 1 month ago

syncing old and new computer bookmarks and passwords in firefox

Signed on to same mozilla account on old and new computers. Set each sync for bookmarks, passwords and such. Both computers are shown as signed on, but none of bookmarks … (read more)

Signed on to same mozilla account on old and new computers. Set each sync for bookmarks, passwords and such. Both computers are shown as signed on, but none of bookmarks appear in firefox on new computer.

help

Ed

Asked by erpfromca 1 month ago

  • Archived

Syncing my account

Hi there, I just got a new laptop a few days ago and I signed into my Mozilla account but none of my bookmarks or history is pulling up. Does it take a while? … (read more)

Hi there,

I just got a new laptop a few days ago and I signed into my Mozilla account but none of my bookmarks or history is pulling up. Does it take a while?

Asked by Sylvia Johnson 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

I need help with bookmarks recovery from sync

Hi guys, I have been using Firefox for a long time and most of the time, I use local backup, I have saved my bookmarks on my extended hard drive but about a year ago, I f… (read more)

Hi guys, I have been using Firefox for a long time and most of the time, I use local backup, I have saved my bookmarks on my extended hard drive but about a year ago, I found out that Firefox has a "sync" feature and it's really great. I turned on the auto-sync of bookmarks and it work but this time, I reset Windows and I was really sure that I was syncing and I checked, I opened the Profile menu, clicked "Sync Now" and waited until the rolling logo stopped. After I reinstalled windows and reinstalled firefox, logged in but I don't see the backup bookmarks like before, I tried searching but couldn't find anything, just like a new firefox and new profile. Is there a way to find the lasted bookmarks I have synced? I often have thousands of tabs open so I have used this feature before but this is the first time Firefox hasn't shown my synced bookmarks.

Asked by Jakob Khraln 8 months ago

Last reply by markwarner22 8 months ago

  • Archived

sync desktop to phone

I'd like to sync my firefox desktop to my cell phone, tried it once, it didn't replicate desktop; took firefox off my phone, then reinstalled it and it didn't work again.… (read more)

I'd like to sync my firefox desktop to my cell phone, tried it once, it didn't replicate desktop; took firefox off my phone, then reinstalled it and it didn't work again.

Asked by Beverly Deutsch 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

remember logging to preferred sites

Dear all, I am searching the mozilla knowledge base and the internet, but I cannot find a solution to a simple problem. I used everything. Example: I would like to have m… (read more)

Dear all, I am searching the mozilla knowledge base and the internet, but I cannot find a solution to a simple problem. I used everything. Example: I would like to have my data saved and synchronized between devices after logging into my email so that I don't have to keep logging into the selected website. I also want websites other than exceptions to be deleted from the history after closing the browser. On computer A, I installed Firefox, created an account, and then added specific websites to the exceptions so that cookies would not be cleared when closing the browser. The account was synchronized. On computer B, I logged into my Mozilla account, and these saved websites require me to log in.

Thanks for your support.

Best regards, Maciej

Asked by macciej 1 month ago

Can't see anymore synced tabs of my phone on pc

Until few days ago i could see all the opened tabs of my first phone on pc using "Tabs from other devices" option. Today i connected another phone and now i canno't see a… (read more)

Until few days ago i could see all the opened tabs of my first phone on pc using "Tabs from other devices" option. Today i connected another phone and now i canno't see anymore tabs from my first phone. At the moment i don't have access to the first phone as i had to rapair it. Under my mozilla account i can still see my first phone connected.

Asked by riguluigi 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago