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I can't sync passwords

I am signed into Firefox on desktop and mobile using the same email. I've enabled sync and have synced. Yet my passwords from the mobile browser still don't show on deskt… (read more)

I am signed into Firefox on desktop and mobile using the same email. I've enabled sync and have synced. Yet my passwords from the mobile browser still don't show on desktop. And the instructions to scan a QR code don't work because they state to click the "sync and save data" option on Android, which doesn't exist for me. How do I sync?

Asked by sodapuddle 1 month ago

Last reply by cor-el 1 month ago

synch not working AT ALL

i had to rebuild my laptop computer and set up firefox on it, set up/turned on sync and the browser does NOT match the broswer srttings on the desktop where the sync come… (read more)

i had to rebuild my laptop computer and set up firefox on it, set up/turned on sync and the browser does NOT match the broswer srttings on the desktop where the sync comes from. bookmarked weblink icons only show up when a new tab is opened and vanish once a website is opened, icons for bookmarked weblinks on the bookmarks bar are generic wireframe globe-like-icons only, the custom firefox colour setup i struggled to create over the course of several weeks does not appear at all, nor does the dark theme. how then do i get this to -really- syc???

Asked by Aurore de Blois 3 months ago

Last reply by jonzn4SUSE 3 months ago

  • Archived

Blocked by Content Security Policy This page has a content security policy that prevents it from being loaded in this way. Firefox prevented this page from loading in this way because the page has a content security policy that disallows it.

Blocked by Content Security Policy This page has a content security policy that prevents it from being loaded in this way. Firefox prevented this page from loading in t… (read more)

Blocked by Content Security Policy

This page has a content security policy that prevents it from being loaded in this way.

Firefox prevented this page from loading in this way because the page has a content security policy that disallows it.

Asked by masum rana 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Recover old firefox account

Why do you erase sync data when someone resets their password with no warning???????? Now all my information is gone and you have no way of recovering it????? UNBELIEVAB… (read more)

Why do you erase sync data when someone resets their password with no warning???????? Now all my information is gone and you have no way of recovering it????? UNBELIEVABLE

Asked by monica35 2 years ago

Last reply by Paul 2 years ago

  • Archived

Login

I cannot log into my Bank or puzzle> No internet? Trouble started with Firefox upgrade to must have Edge? Can you call me [removed phone# from public forum]. I am… (read more)

I cannot log into my Bank or puzzle> No internet? Trouble started with Firefox upgrade to must have Edge? Can you call me [removed phone# from public forum]. I am a senior and technically challenged and must make these corrections. Why did you upgrade and change everything?

Asked by nypeders 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Issue with Sync on PCs with same account and general speed of sync

Hi team, have reviewed few thread on Sync issue, but none was explicitly touching the issue I have. Running latest version on different PCs ( both Win10), using same acco… (read more)

Hi team, have reviewed few thread on Sync issue, but none was explicitly touching the issue I have. Running latest version on different PCs ( both Win10), using same account, I can't "send to" tabs among them. They are simply not in mutual device list. No problem to see mobile (Android here) devices in same account.

So, is this a recognized issue on PC with same account? I may just guest about HTTP "user-agent", same "display name" in Sync account and similar stuff in possible conflict, but better leave this on IT pros.


General issue is with speed of sync. If I open a tab, sync the device, then send to other device, sync that other too... and it's not instant there, even not after minutes. What could this be?

Though two questions, I thank for every reactions to them. BR Peter

Asked by PG2 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Saya tidak menemukan data saya

Awalnya saya tidak bisa masuk dan menyetel ulang pasword Setelah masuk saya tunggu tapi data data saya tidak muncul seperti biasanya Email : [email removed from publ… (read more)

Awalnya saya tidak bisa masuk dan menyetel ulang pasword Setelah masuk saya tunggu tapi data data saya tidak muncul seperti biasanya Email : [email removed from public]

Asked by nothero09 1 year ago

Last reply by Kiki - Currently off (back April 16) 1 year ago

  • Archived

Bookmarks gone

I explicitly made sure that all my bookmarks are synced with my account before installing a new system on my PC. Now, after signing back into my account, none of my bookm… (read more)

I explicitly made sure that all my bookmarks are synced with my account before installing a new system on my PC. Now, after signing back into my account, none of my bookmarks are available. The recent tabs, my passwords, my settings and add-ons - everything was there but none of my bookmarks. I dearly hope you didn't break my neck here MOZILLA!!

Asked by tobkaa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Send Tab/Link to Device not working

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on Ma… (read more)

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on MacOS and iOS. I have a Windows 10 PC which can't receive or send tabs/links as well but I'll limit it to the Apple devices for the moment.

Sync and notifications are enabled on Laptop, iPhone, and iPad. I've de-synced and re-synced each device separately and together. I've attempted to send between each device separately and all together.

Neither iOS device can receive tabs/links from one another, nor send to each other. Laptop can receive tabs/links from both iPhone and iPad, but not send to either.

Each time I re-sync an iOS device I get a notification on the Laptop saying that "this computer is now connected with Firefox iOS". But still nothing works.

Asked by generalistpro 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cold sweat: recovery codes didn't work!

Hi there, I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for… (read more)

Hi there,

I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for decent security: 2FA, wrote down the recovery key and recovery codes.

As I changed the password recently (didn't re-generate said recovery strings), I expected the disconnected state, all right. So I proceed on entering my new password, and out of curiosity, decide to make as if I didn't have the 2nd factor on hand

The Firefox Sync dialog page now asks me for a "Recovery code" that's 10 digits long. To my great surprise, none of those I saved when first setting up the account worked! I know I didn't use any of them.

More, the terminology had me confused: when is a recovery key used vs. code? Both files contain "Recovery codes" in their name, besides, a "digit" is: "1 any of the numerals from 0 to 9, especially when forming part of a number." Nowhere in Firefox Sync a string of 10 "digits" generated: the "recovery key" is 32 character long, in 8 sets of 4 characters, and the "recovery codes", as I understood it, 10 "character" long (and there are 8 of them), number and letters, so not digits.

Why none of my codes worked? Would have it been necessary to generate a new set after changing password?

Asked by cubytus 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Not receiving Verification emails while trying to sign into one device

I am attempting to sign into Sync on my tablet and am not able to receive the triggered Verification emails (neither the initial one when attempting to sign in nor any fo… (read more)

I am attempting to sign into Sync on my tablet and am not able to receive the triggered Verification emails (neither the initial one when attempting to sign in nor any follow up ones). Oddly enough, it's only this device where the issue is present. I was able to use my desktop computer to successfully unlock my account after accidentally locking it and change my primary email address in case that was the issue. Both of these actions triggered email notifications. Even when attempting to sign into my tablet's Sync with my new primary email address I am not able to receive the Verification emails.

I have also double checked my spam folder and whitelisted accounts@firefox.com. I have not noticed any other issues with my tablet besides this very specific thing.

Would someone be able to provide guidance? I wasn't able to find any help articles about this particular scenario and am not sure how to proceed.

Thank you, B

Asked by browser11 1 year ago

Last reply by Infinity__ 1 year ago

  • Archived

Authentication not possible, can't sign in to my old account

Hello everyone. I had a different account linked to my primary email address and I had this stupid authenticator app on my old phone, which (surprise, surprise) died. And… (read more)

Hello everyone. I had a different account linked to my primary email address and I had this stupid authenticator app on my old phone, which (surprise, surprise) died. And now I am unable to log in because there is literaly no other way to recieve authentication codes. I don't have backup codes, I don't know if I ever had them, I thought it is possible to just get the code via sms, email or any other way, but apparenly not. How can I contact support to either verify my old account sending my ID card or whatever they need to identify me or delete the old account so I can use the old email address for this new account? I also could not log in using my old laptop becase the moment I tried to do so it disconnected me and I can't log in anymore. Also, why isn't this new account syncing stuff from my old laptop's browser on my new laptop's browser? It said it synced but there is nothing in there, no bookmark, no history, nothing. Thanks in advance.

Asked by Gordana Bogic 1 year ago

Last reply by cor-el 1 year ago

  • Archived

want to Restore old data in new device

I had an firefox sync account in my old device. It was syncing regularly. Now I am using a new laptop and my old device is not with me. Today I've tried to sync firefox d… (read more)

I had an firefox sync account in my old device. It was syncing regularly. Now I am using a new laptop and my old device is not with me. Today I've tried to sync firefox data using previous email, and I have to use "forgot password" option. Firefox provided me new password via resetting process. But there is a new profile. My old data is not restoring.

How can I recover my old profile in new device and restore data without my old device?

Asked by nazmul1434 1 year ago

Last reply by Paul 1 year ago

  • Archived

Lost all my passwords/bookmarks etc from firefox sync service

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile".… (read more)

Hello. I've reinstall today my OS and re-sync into firefox (ofc reset password before because i also forgot that) and after login and sync there is no my saved "profile". There is some option to restore ? I dont have acess to files before reinstalling OS.

Please help if u can.

Regards

Asked by shaylospl 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My account wipe off overnight

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i chang… (read more)

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i change the password then i find out all my information is gone including all my save password.

Asked by talk2rasaq 1 year ago

Last reply by Paul 1 year ago

  • Archived

Losing Connection to Firefox Account Every Time Firefox Closes

Starting yesterday 4/10/22 I'm having a weird issue. Every time I open Firefox all of my personalization and bookmarks are gone. It shows that I'm signed in, but when I g… (read more)

Starting yesterday 4/10/22 I'm having a weird issue. Every time I open Firefox all of my personalization and bookmarks are gone. It shows that I'm signed in, but when I go into the Settings and go to the Sync section the page will refresh and suddenly show I'm not signed in. I will then attempt to sign back in, but after entering my password I just get stuck on the page with the circle spinning and a small banner saying "working." Once this happens, the only solution I've found is to open the Troubleshooter and use the Refresh option. This brings everything back, though I have to go through MFA hassle to get logged back in to my regular website. The problem is that every time I close Firefox, when I reopen it it's once again broken and I have to go through a Refresh again in order to be able to sign back in to sync.

Asked by kbartrum 1 year ago

Last reply by cor-el 1 year ago