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Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 9 hours ago

Last reply by Shashank Shekhar 3 hours ago

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: ��YYs�H�+lG����:�4���,7�1z�(U�@ց�~�fIC�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

��YYs�H�+lG����:�4���,7�1z�(U�@ց�~�fIC�����}@�TUy~��)}��q��ie������BX�r��� �nQ�?����K#T��4j�Ѻ�<=�DѾJ_bvh=W

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 1 day ago

Last reply by jscher2000 11 hours ago

locked out, with threats.

I am suddenly being made to login to 'Firefox Sync' and it is asking me for a password. I have no idea whatever what that password might be. I've guessed a lot but no luc… (read more)

I am suddenly being made to login to 'Firefox Sync' and it is asking me for a password. I have no idea whatever what that password might be. I've guessed a lot but no luck. I am permitted to reset the password for 'Firefox Sync' but if I do then Firefox Sync is threatening to destroy all my recorded passwords (is that what it is saying? I daren't ever try it in case they are all lost). I have no idea what most of these passwords are (they are random secure ones generated as once-off streams of characters) and if I do reset my password, I will lose everything. What can I do please? Why is it suddenly asking me for a password, please? I am very, very worried that I have lost everything. Have I missed something?

I must never use any of this security stuff again, I think: it's too dangerous. I will just have to to keep a copy of all my passwords in a file on my computer from now on away from Firefox so this doesn't happen again.

I've had to create a new account (using my existing account would involve resetting the password, which, again, threatens to kill all my passwords) to ask this question.

Asked by jimmy398765 14 hours ago

Last reply by AMAN ARYAN 14 hours ago

How do I delete a firefox account.....

How do I delete a Firefox account associated with an old email address? I've tried everything i can think of, as well as many suggestions from various sources to no avail… (read more)

How do I delete a Firefox account associated with an old email address?

I've tried everything i can think of, as well as many suggestions from various sources to no avail. I don't have access to email with the old address so no way to verify things either......

Any suggestions would be appreciated.....

Asked by Blair 1 day ago

Last reply by AMAN ARYAN 1 day ago

Update 76.0 has turned on the sync logins passwords option and overwritten my passwords with old ones.

After the update to theversion 76 the settings on two of my separate browsers on mac and windows, having own sets of passwords was overwritten. The option "sync logins" w… (read more)

After the update to theversion 76 the settings on two of my separate browsers on mac and windows, having own sets of passwords was overwritten. The option "sync logins" was off now its on and my password list is screwed up.

Asked by icextend 1 day ago

Last reply by Pallavi kumari 1 day ago

Lost Firefox account bookmarks

I have no idea how Firefox syncs the data, but I cannot find the bookmarks I had synced in my account. After syncing with Bookmarks checked in the settings, I get nothing… (read more)

I have no idea how Firefox syncs the data, but I cannot find the bookmarks I had synced in my account. After syncing with Bookmarks checked in the settings, I get nothing.

How can I get them back?

Asked by vstepaniuk 2 days ago

Last reply by Aashish Kumar 2 days ago

Asked to log in to Sync every time I open Firefox 76

Honestly, I don't care about Sync. I only use my desktop computer. My cookies are always set to be saved. I never delete them. But every time I open Firefox 76, I see the… (read more)

Honestly, I don't care about Sync. I only use my desktop computer. My cookies are always set to be saved. I never delete them. But every time I open Firefox 76, I see the Important News page about profile changes with a log/in request on the right side. In Preferences, I set a custom URL for my homepage. That did not change what I see first when I open Firefox 76. I never sign out, just open and close the Firefox window, and all it is set to save all of my login information. How can I go straight to my home tab without seeing this one about profiles changes?

Asked by Andrea 1 week ago

Last reply by FredMcD 2 days ago

Using an secondary email adress as a new account

Hi, I had an second email address added to my account. I removed it, because I want a second account for this address. But this is not possible. If I want to create a… (read more)

Hi,

I had an second email address added to my account.

I removed it, because I want a second account for this address.

But this is not possible.

If I want to create a new account through the firefox interface, it seems like it is still connected to my old account. If I want to initiate a password reset, this is not possible.

What can I do?

Asked by kb15 1 week ago

Last reply by cor-el 2 days ago

No puedo integrar el dnieremote con mozilla firefox para utilizar autofirma

Hola!! Estoy intentando integrar el DNIeremote con mozilla firefox, los pasos que sigo son de un manual de uso del dnieremote y son los siguientes: opciones- privacidad y… (read more)

Hola!!

Estoy intentando integrar el DNIeremote con mozilla firefox, los pasos que sigo son de un manual de uso del dnieremote y son los siguientes: opciones- privacidad y seguridad - certificados- dispositivos de seguridad- cargar- examinar - c:\Windows\System32 DNIeRemotePKCS11.dll - abrir- Aceptar y se sale de mozilla poniendo el siguiente error de la captura de pantalla que adjunto. Me gustaría me solucionaran lo que me ocurre puesto que es la única vía para utilizar el autofirma con el DNIeremote.

Gracias.

Asked by maigins 3 days ago

Last reply by Andrew 3 days ago

login details, bookmarks

I changed the password for the firefox account because I installed a new windows, after which all login details and bookmarks disappeared. during the password change I wa… (read more)

I changed the password for the firefox account because I installed a new windows, after which all login details and bookmarks disappeared. during the password change I was not informed that I would lose all data! I let you keep this information in the cloud in trust and you deleted it? Have you gone crazy!?!?!?!? I want to get back my data immediately! I see that a lot of people have a similar problem and you don't do anything about it? How can I trust you at all in this situation?

Asked by gosukody 4 days ago

Last reply by Shashank Shekhar 3 days ago

SYNC PROBLEM

HI I JUST REINSTALLED WIN 10 AND REINSTALLED FIREFOX I SIGNED IN TO MY ACCOUNT AND PRESSED SYNC BUTTON , BUT NOTHING HAPPENED . NO LOGIN NO BOOKMARKS NO SAVED FEATURES ,… (read more)

HI I JUST REINSTALLED WIN 10 AND REINSTALLED FIREFOX I SIGNED IN TO MY ACCOUNT AND PRESSED SYNC BUTTON , BUT NOTHING HAPPENED . NO LOGIN NO BOOKMARKS NO SAVED FEATURES ,NO COOKIES . NOTHING CAME BACK . I TRIED REINSTALL FIREFOX AND LOGGED OUT AND IN AGAIN BUT NOTHING ! PLEASE HELP

Asked by mANI 4 days ago

Last reply by Ankit Kumar 4 days ago

Sync error 500 and other issues

Hi! I just installed Firefox in my Debian 10, that I have just installed. I have to install several users in that old Mac Mini that was going to garbage and now it's work… (read more)

Hi! I just installed Firefox in my Debian 10, that I have just installed. I have to install several users in that old Mac Mini that was going to garbage and now it's working again!

I decided to activate Sync in order to keep working in the same pages from one session to another - handy! But after I login, the next page is a 500 error! This has ocurred in my Macbook with macOS, as it should, but thought I should report somewhere.

What is really strange is the logout button is not available in user menu as in the mac version, this is odd. It tuck me some hard time to manage to logout! Guess is a real flaw...

But my tests has worked really good in that old hardware!

Asked by gustavopi 5 days ago

Last reply by Andrew 5 days ago

cannot connect to my account

Hey first of all, here are some precisions : i use a laptop i am using W10 ive had a firefox account for years here is my problem : i opened my laptop and mozilla had to … (read more)

Hey first of all, here are some precisions : i use a laptop i am using W10 ive had a firefox account for years

here is my problem : i opened my laptop and mozilla had to reboot or i don't know what, so it did. when i tried to connect to my account after that, i immediatly got a message saying : "Création de compte impossible

Vous devez avoir atteint l’âge requis pour pouvoir créer un compte Firefox."

impossibility to create an account due to my age. the thing is i am 21. i never ever mistyped my birth date, if anything i faked being older when i was younger. whatever i try to do, i just end up on the page with the message i pasted. i had to open a private mozilla session in order to create an account with a backup email to create this topic. i cannot sync my bookmarks and stuff, there is nothing to be done, i always end up on the page saying i'm not old enough. i am panicking a little, because i had a lot of stuff saved on my mozilla account for several years now such as... actual university work...

thanks for you help :(

EDIT i found it weird that mozilla automatically wanted me to CREATE an account even though i had one to begin with. i don't understand

Asked by poneymort666 5 days ago

Last reply by Andrew 5 days ago

syncing

I have tried every option I can every solution I can think of to fix my thinking problems but my information does not sync between my computer and my iPhone are used to S… (read more)

I have tried every option I can every solution I can think of to fix my thinking problems but my information does not sync between my computer and my iPhone are used to Saint probably fine and now it does not sync it all so I do not know what is going wrong how to fix this but I’ve watched all the tutorials watching videos with him to try to piss myself and I cannot figure out why my iPhone will not seek with my computer in any possible solution is your move would be great because I am out of Renee‘s for this problem please help thank you

Asked by Derrick 5 days ago

Last reply by Andrew 5 days ago

Sync between devices is very delayed

I am logged into both my laptop (Windows 10) and my Android phone (Samsung S9). I have sync turned on and the information does eventually replicate from one device to the… (read more)

I am logged into both my laptop (Windows 10) and my Android phone (Samsung S9). I have sync turned on and the information does eventually replicate from one device to the other; however, it can be as much as 72 hours before a website I've visited on my computer shows up on my phone history. I have taken to clicking sync manually before I walk away from my laptop in order to push my history to my phone. I've searched for settings where I might be able to change the speed with which my devices sync, but I can't seem to find anything.

Asked by myself888 5 days ago

Last reply by Andrew 5 days ago

Firefox sync asking to constantly re-sign in -

I've been having this problem for a few months and I cannot figure it out. Firefox sync keeps logging me out and asking me to sign in again. Its happening pretty frequent… (read more)

I've been having this problem for a few months and I cannot figure it out. Firefox sync keeps logging me out and asking me to sign in again. Its happening pretty frequently, and I cannot determine what is the cause - anywhere from once a day to seemingly every hour. It doesn't seem to be related to closing/reopening the browser or restarting the computer.

I've tried: uninstalling/reinstalling firefox and running firefox without any addons. In both cases it didn't work - I signed into sync and then it started logging me out and asking me to sign in again within an hour or two.

Asked by James2019 1 week ago

Last reply by the-edmeister 5 days ago