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  • Locked

Sync not working

duplicate of /questions/1384699 thread Your sync does not work. NO I DID NOT CLICK ON USE MY PHONE. Your site is sitting there doing nothing with it saying click to ins… (read more)

duplicate of /questions/1384699 thread

Your sync does not work. NO I DID NOT CLICK ON USE MY PHONE. Your site is sitting there doing nothing with it saying click to install on other devices. It is stupid your system is really bad

Asked by Kirby 1 week ago

Sync: Desktop W 11: FF 103.0.1 64 Bit

I have a FF account and I am signed in on my desktop. I just changed a whole lot of passwords. I want my Android phones to have the same passwords, but I am afraid of syn… (read more)

I have a FF account and I am signed in on my desktop. I just changed a whole lot of passwords. I want my Android phones to have the same passwords, but I am afraid of syncing the wrong way, if you know what I mean.

So, I want my ANDROID PHONE'S FF BROWSER to get the NEW PASSWORDS from my DESKTOP'S FF ACCOUNT'S BROWSERS.

How do I handle this? Also, I am NOT TECHIE AT ALL.

I added an image, and as you can see, I had to do some work on my desktop requiring setting up W11 several times. And it looks like FF is logged into past versions of my desktop.

Asked by LoveWhiteChocolateAndCaramels 1 week ago

passwords not syncing between two open laptops

Hi All I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I ca… (read more)

Hi All

I have my account set up on the original laptop. I have just opened my new laptop and logged in to firefox. I have set to sync including passwords and logins. I can see both open Firefox accounts on my laptops simultaneously. They are the same account and they have been synced repeatedly. However my passwords and logins are not appearing on the new laptop. They only show on the old laptop. Why?

Asked by bencemlyn 1 week ago

Last reply by jonzn4SUSE 1 week ago

Help Request: Recovering/Syncing a lost session

Good morning, good afternoon or good evening to whoever is reading this, Yesterday in the early hours of the morning my Firefox updated, and after it restarted following … (read more)

Good morning, good afternoon or good evening to whoever is reading this,

Yesterday in the early hours of the morning my Firefox updated, and after it restarted following this I lost my session - I have tried to restore my previous session, and sync to the previous session, but both have been unsuccessful. How can I restore that session?

Synchronise options show two sessions - image attached - the new session (red) following the reboot, and the old session (green) that I want to go back to, how can I do this?

I'd really appreciate any advice.

Thank you very much.

Best regards, Sarah

Asked by Raeyn 1 week ago

Last reply by cor-el 1 week ago

Failed ESR update, not compatable with old operating system. Seemd to have replaced old ESR with 77.0.1 (64-bit)

Firefox was crashing, installed update under "about firefox". Launched and error said: Needs newer version of operating system. What to do? Have followed all the help art… (read more)

Firefox was crashing, installed update under "about firefox". Launched and error said: Needs newer version of operating system. What to do? Have followed all the help articles and it does not see my previous profile only the new profile shows.

Asked by rick.dehoff 2 weeks ago

  • Solved

my addons are gone after syncing

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons … (read more)

1. i have firefox on my pc, now i installed it on my laptop 2. synced to my account on laptop 3. the internet went out halfway through the syncing process (only 3 addons or so installed and then it got stuck) so i closed my laptop and forgot about it 4. i opened firefox on my PC and the account synced 5. the addon bar flashed and all the addons except for 3 are now deleted (they are NOT disabled, they are completely gone from the addons page)

I don't remember the name of every addon i had installed but I need them back.

Asked by hypnosnyx2 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

Firefox sync not work with changed useragent

Hi, Firefox sync not work with changed useragent. I have changed useragent in (about:config): general.useragent.override Our company identify and block Firefox globaly in… (read more)

Hi, Firefox sync not work with changed useragent. I have changed useragent in (about:config): general.useragent.override Our company identify and block Firefox globaly in proxy servers. Why? I don't know (maybee dificult globaly Firefox updating for non admin user).

I open Firefox sync and try login there, but I see only progress (wheel).

Asked by lukas24 2 weeks ago

  • Solved

I can't delete my Firefox account

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I d… (read more)

A while ago I made a Firefox account with my Yahoo email address as the primary email, and my Outlook email address as the secondary email. Eventually I realized that I didn't need my Yahoo email account anymore, so I deleted it, forgetting that it was being used as the primary email for my Firefox account. Now I can't remove my Outlook email from my Firefox account without verifying my Yahoo email account, and I can't even delete the Firefox account since it was made under the Yahoo email account as a primary email address.

Now I can't use my Outlook email address to create a new Firefox account either.

Asked by vivek95148 2 weeks ago

Answered by vivek95148 2 weeks ago

Primary Password

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Pr… (read more)

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

Asked by osoriohj 2 weeks ago

Last reply by cor-el 2 weeks ago

  • Solved

sign in appears to failed on the Mac version

I was trying to use the sync function on my MacBook Pro. However, the browser does not seem to log in at all. In the top right menu, it still shows the "sign in" button, … (read more)

I was trying to use the sync function on my MacBook Pro. However, the browser does not seem to log in at all. In the top right menu, it still shows the "sign in" button, instead of my email address. (see the attached pictures which I captured from my mac and a virtual machine running Firefox ESR on Debian. Another test on the flatpak version on the vertural machine apears to be normal.

Checks on account activities indicates the login histroy exsits, yet the syncing function remains unavailable.

the browser on the Mac is Version 102.0.1 (64-bit) which apears to be up to date the browser on the virtual machine is Version 91.11.0esr (64-bit)

information for the systems and machines can be found in the pictures attached.

Asked by Austin Foo 3 weeks ago

Answered by Austin Foo 2 weeks ago

trouble signing in to the browser on MacBook Pro

I've been trying to sign in to my account on the browser, but I keep failing. Everytime I finish all the sign-in steps, the email notification sounds indicating that the… (read more)

I've been trying to sign in to my account on the browser, but I keep failing. Everytime I finish all the sign-in steps, the email notification sounds indicating that the signin activity. However, the browser still asks my to sign in (see picture 1 in the attachment) I tried to sign-in on my virtural machine and its completely normal (so as on my android phone)

please see the attachments for the system and hardware information

Asked by Austin Foo 2 weeks ago

[Bug report] Not complete sync issue

I have discovered a bug in the Sync. While starting a fresh copy of the browser and signing into the Sync, the content that was earlier saved to the Sync server is not fu… (read more)

I have discovered a bug in the Sync. While starting a fresh copy of the browser and signing into the Sync, the content that was earlier saved to the Sync server is not fully restored.

As example, I use the "Preferences".

Some settings, like for example: "network prefernces", "search", etc., instead of beeing restored from the Sync server, are set to the default values and need to become changed manually into the prefered values.

Asked by Mcgiwer 2 weeks ago

Last reply by Dropa 2 weeks ago

Install Firefox on new laptop

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem?? Thank you in advance - A… (read more)

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem??

Thank you in advance - Adrienne

Asked by ridolfis 2 weeks ago

Last reply by Scott Wilson 2 weeks ago

PROBLEMAS CON MI CUENTA

Srs. Soporte de Mozilla accounts Dios los bendiga siempre. Tengo problemas hace tiempo con Firefox acounts hace aproximadamente un año, he seguido todos los pasos de camb… (read more)

Srs. Soporte de Mozilla accounts Dios los bendiga siempre. Tengo problemas hace tiempo con Firefox acounts hace aproximadamente un año, he seguido todos los pasos de cambio de contraseña, cambio de cuenta principal, cambio en varios pasos, he hecho creo yo todas las recomendaciones y hasta este momento no me funciona. Razon por la que les agradezco en gran manera me ayuden de manera facil y sencilla a resolver este impase molestoso. Muchas gracias por su ayuda para solucionar este inconveniente de tanto tiempo

Asked by Bolmer 2 weeks ago

Last reply by cor-el 2 weeks ago

Error 500

My Firefox browser has been running ok on my laptop with Win10. Tried to load Firefox on to my Android phone and pair. Phone pair is successful from the point of view o… (read more)

My Firefox browser has been running ok on my laptop with Win10. Tried to load Firefox on to my Android phone and pair. Phone pair is successful from the point of view of the phone, but fails at the laptop due to Error 500. I have tried this several times, including disconnecting VPN. I don't want to go back to Chrome bloatware. I also note from searches that this is a long running problem that appears not to have been fixed! I am not tech savvy! Any advice please is welcome before I ditch Mozilla entirely

Asked by martyn.davidson 2 weeks ago