Showing questions tagged: Show all questions

Recover old profile when all profile files are removed

I use Firefox daily, and I use Sync to save my profile. Today I had to reinstall Windows for some reason, therefore I had to reinstall Firefox entirely. The profile file… (read more)

I use Firefox daily, and I use Sync to save my profile.

Today I had to reinstall Windows for some reason, therefore I had to reinstall Firefox entirely. The profile files were lost in the process, and when I connected with Sync, Firefox installed all the extensions I had before, but it didn't fetch the bookmarks. Like many people, I have hundreds of links in my bookmarks, and I'd like to get them back. Profile files are not here, and Sync couldn't find them? Is there a place where I can see all previous Sync saves so that I can get an old backup (even if it's a backup from days or weeks ago)?

Asked by pierstoval 22 hours ago

Last reply by cor-el 17 hours ago

Bookmarks and passwords disappeared

My issue is a bit difficult to explain. When I downloaded Firefox on a new computer, I signed in using my gmail account email and password. I created many passwords and… (read more)

My issue is a bit difficult to explain. When I downloaded Firefox on a new computer, I signed in using my gmail account email and password. I created many passwords and bookmarks. I wanted to sync my phone and laptop to this account but I already had an account on my laptop. My new computer all of a sudden notified my that my log in was disconnected. I signed back in to my account and now it is only showing my bookmarks and passwords that were on my laptop and not my new computer. I only want the things I have added to my new computer and not what was on the laptop. How to I retrieve the bookmarks and passwords that I had set up prior to Firefox disconnecting me?

Asked by treysnyder27 1 day ago

fresh Linux/Firefox install - won't sync Addons

Fresh install of Kodachi Linux 8.27, added Firefox straight away. New version is supposed to Sync automatically I guess, but it doesn't. I'm logged in to my Firefox accou… (read more)

Fresh install of Kodachi Linux 8.27, added Firefox straight away. New version is supposed to Sync automatically I guess, but it doesn't. I'm logged in to my Firefox account, I got all my bookmarks and synced tabs, but no extensions. This worked fine changing OS's in the past, including moving to Kodachi, Ubuntu, Kali, or Debian, or different versions of Windows. Suddenly Firefox should Sync itself, and it doesn't. How do I get all my extensions back? I had an easy 50 or 60 extensions, and there is no possible way I'm going to reinstall 50 different addons, assuming I could possibly remember what they all were...

Any help (WITHOUT reinstalling every single one)?


Eric

Asked by Anonymous 3 days ago

Last reply by cor-el 3 days ago

  • Solved

unable to find the browser signin option

Hello Team, On the Firefox browser I am unable to find the option where in I can log in to my account so that I can sync my passwords from the old machine. Kindly advis… (read more)

Hello Team,

On the Firefox browser I am unable to find the option where in I can log in to my account so that I can sync my passwords from the old machine.

Kindly advise.

Regards

Sanjai

Asked by Sanjai 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

What directories in Windows store Profile/Sync data?

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing fo… (read more)

I am using Firefox Developer Edition in a work environment that only saves directories between weekly restarts by explicitly managed rules. As a result of some missing folders from my weekly restarts, I need to sign in to my Firefox account and enable sync each week. Currently my machine retains the %APPDATA%/Mozilla and %LOCALAPPDATA%/Mozilla directories + children.

What other directories are needed by Firefox Developer Edition in Windows to retain the user profile/syncing, et. al.?

Thank you for your time!

Asked by jordwms 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

sync problem in Firefox v 52

I have to use older version because of the following website https://mahatenders.gov.in/nicgep/app It does not support the new version and is require Java so as I am usin… (read more)

I have to use older version because of the following website https://mahatenders.gov.in/nicgep/app It does not support the new version and is require Java so as I am using older version i m unable to sync my id and password for the same so please help me to sync and login my account the page for login does not work and it get strucked.

Asked by navkarcool 6 days ago

  • Solved

Windows Firefox won't sync with Android and vice versa no matter what

The title pretty much sums it up. I even tried drastic measures such as logging out then completely uninstalling Firefox and removing any leftover data on both platforms.… (read more)

The title pretty much sums it up. I even tried drastic measures such as logging out then completely uninstalling Firefox and removing any leftover data on both platforms. After reinstalling and connecting to the Firefox account they will sync with previous data but any new data I add on Windows won't show up on Android and vice versa. I also obviously tried forcing a sync manually... I really wish I didn't have to switch to another password manager any help would be greatly appreciated! :)

Asked by GoldenSW 5 months ago

Answered by GoldenSW 4 months ago

Firefox synchronised my data with another account

I was re-installing my wife's computer and needed access to her passwords - so logged out of my firefox account and into hers on my computer to access them. I then logged… (read more)

I was re-installing my wife's computer and needed access to her passwords - so logged out of my firefox account and into hers on my computer to access them. I then logged back out and when her computer was re-installed, logged into firefox with her account on her computer.

Her account on her computer now contains all of my data, and none of mine. How do I fix this and recover her data?

Asked by jon129 1 week ago

Last reply by Dropa 1 week ago

CLIO Integration no longer working

I installed CLIO integration in my Outlook email and i use Firefox as my browser for my email and other online business activities. The integration worked well for a whil… (read more)

I installed CLIO integration in my Outlook email and i use Firefox as my browser for my email and other online business activities. The integration worked well for a while and then there was an update and when I installed the update, I noticed the integration did not work anymore and I am unable to save emails like I could before.

Asked by tom394 1 week ago

  • Solved

browser will not sync bookmarks and history from old computer

my older asus laptop had a critical failure and I needed to get a new computer and to my understanding when you have had a Firefox account for as long as I have you shoul… (read more)

my older asus laptop had a critical failure and I needed to get a new computer and to my understanding when you have had a Firefox account for as long as I have you should be able to sync your whole account to a new device to my dismay that is not the case and I have years of bookmarks and history on my account urgent fix would be appreciated.

Asked by Abyss 1 week ago

Answered by Abyss 1 week ago

Syncing computers

I have just got a new laptop which I am setting up. I want to sync Firefox accounts. The main email for Firefox was deleted by BT when I moved to BT residential from Bu… (read more)

I have just got a new laptop which I am setting up. I want to sync Firefox accounts. The main email for Firefox was deleted by BT when I moved to BT residential from Business (I had no choice) I have ended up with a new account because of this and can't sync my computers as the older one has the old non existent email and the new one has the new email! Any suggestions?

Asked by pattruss1 1 week ago

Last reply by cor-el 1 week ago

Logged out from Firefox everytime when system restarts

My FF id gets logged out whenever I restart my computer, due to which all my sync data is removed from that system. My FF id is used on 3-4 systems and 1 mobile but never… (read more)

My FF id gets logged out whenever I restart my computer, due to which all my sync data is removed from that system. My FF id is used on 3-4 systems and 1 mobile but never faced such issue. Also the said problem of logging out is faced from last 7-10 days on only one system. Kindly help me out in the same.

Asked by JK Grover 1 week ago

Firefox updates, profiles, sync

The problem is that I am severely confused. It pertains to at least Firefox profiles, and sync. A little background: I have been using Firefox, happily, over countless u… (read more)

The problem is that I am severely confused. It pertains to at least Firefox profiles, and sync.

A little background: I have been using Firefox, happily, over countless updates, on a single computer, for maybe 2 decades, logging in to "shopping" websites (travel-tickets, government websites, blah-blah, so password memory is very important). Now on 113.0, on a Mac, Catalina 10.15.7

Recently, I've a need to travel, using a laptop. Linux, Mint, Ubuntu, various. Should maybe think about "Sync". Just care about logins/passwords. So signed on to Mozilla "Sync" (password safe on a bit of paper). What could go wrong? Not yet tried to sync to anything else...

Wrong. Firefox wanted to update to 113.0.1. Why not? Go ahead. I've 2 previous versions in /Applications. What could go wrong? On 113.0.1, Firefox warned me (in capital letters IIRC) that my bookmarks, passwords and history might be corrupted unless I created a new profile.

Perhaps because I panicked, I now have 7 profiles. Obfuscating slightly: blahblah1.default-esr-1 blahblah2.default-esr-4 orig.default blahblah3.default-esr-3 blahblah4.default-esr blahblah5.default-esr-2 and blahblah6.default-release

I have parked the 113.0.1 update in a holding directory, and continue to use 113.0. I've had to change some passwords, but the new ones are written safely (AFAIK) on bits of paper, or memory sticks.

How to sort this out? My super-duper backups have been failing for lack of space.

I appreciate (see above) that "Sync" is not a backup strategy. I THINK I know what it is intended. However the mere word "Sync" does not really cut it as a dependable specification. I've not (AFAICR) tried to sync this computer's firefox profile to any other. But I was in an extreme panic.

I depend heavily on Thunderbird. I'm hopeful that any false steps I take won't extinguish any remaining ability I have to communicate with the outside world. If this wail appears on your support website, that would be reassuring.

Please help!

Asked by 22over7 1 week ago

Last reply by 22over7 1 week ago