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  • Archived

restore tabs does not work

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my hist… (read more)

Firefox crashed and I cannot recover my tabs from history. I click on restore all tabs and it does nothing. The tabs I was hoping to recover do not even appear in my history either.

Asked by bheffe 6 months ago

Last reply by jonzn4SUSE 5 months ago

  • Archived

Open Recently Closed Tabs

Hello, I recently had 20+ tabs open in Firefox. I moved 1 tab of the 20 to be a separate page and closed the other tabs. Now I am unable to re-open the other tabs through… (read more)

Hello, I recently had 20+ tabs open in Firefox. I moved 1 tab of the 20 to be a separate page and closed the other tabs. Now I am unable to re-open the other tabs through the 'Recently Closed Tab' feature. That feature only shows a few new tabs I opened on the separate page. Is the only option to painstakingly search through history over several months to re-open several tabs I had open for several months? Thank you the feedback, Ken

Asked by kend_smyth 8 months ago

Last reply by kend_smyth 7 months ago

  • Archived

session backups inadequate

I keep a lot of tabs open (~60) in any particular session - I find it's faster in this way to get back to a site. About every six months or so, I lose *all* these tabs b… (read more)

I keep a lot of tabs open (~60) in any particular session - I find it's faster in this way to get back to a site.

About every six months or so, I lose *all* these tabs because of Firefox's inadequate session backup system. It only saves two or three total backups, some of which are completely out of date. But the worst scenario is when (1) some site pops up a new window; (2) I mistakenly close my main window before the new window; (3) I open this new saved window once or twice by accident, causing my 60-tab session backup to be overwritten.

Using a third-party session manager (I have tried all the well-known ones) can mitigate this problem, but doesn't really solve it because the re-opened sessions aren't quite in the same format as Firefox sessions and so lose information. In particular, I often lose each tab's icon as well as metadata for Tree Style Tab.

Could Mozilla please consider a more robust session backup system for Firefox? All it would take (I think) is to allow the user to choose the total number of backup sessions and the frequency at which a new session is added. Thank you!

Asked by carl.andersen 6 months ago

Last reply by jonzn4SUSE 5 months ago

  • Solved

Restoring tabs lost from closing firefox closed all tabs even though 'open previous windows and tabs on startup' is on

Several times now I've closed firefox while having the open previous windows and tabs on startup on only for all my tabs to have been closed (with this time in particular… (read more)

Several times now I've closed firefox while having the open previous windows and tabs on startup on only for all my tabs to have been closed (with this time in particular being annoying due to losing tabs that I needed to have the specific link for). Is there any way to restore tabs lost in this way?

Asked by Skylark 1 month ago

Answered by jonzn4SUSE 1 month ago

Lost bookmarks

My system: Win11, Firefox 146.1 After some system update I lost all bookmarks. I followed the solution proposal: FF options: Bookmarks..Manage bookmarks.. backup or rest… (read more)

My system: Win11, Firefox 146.1

After some system update I lost all bookmarks. I followed the solution proposal: FF options: Bookmarks..Manage bookmarks.. backup or restore: restore result: no library was shown.

I found an old bookmark file: C://user/mayname/AppData-all/Roaming/Mozilla/Firefox/Profiles/g0x.....default/bookmarkbackups from March 2021 But I do not know, how to handle it.

Any help is appreciated. Regards, Wilhelm

Asked by Wilhelm 3 weeks ago

Last reply by Wilhelm 3 weeks ago

All my history, windows and tabs completely disappeared after last update.

I opened my computer several days ago. Firefox updated itself sometime recently while my laptop was closed. Once I opened it, it made me create a profile to continue. Now… (read more)

I opened my computer several days ago. Firefox updated itself sometime recently while my laptop was closed. Once I opened it, it made me create a profile to continue. Now ALL of my history is deleted. All of my windows and tabs are gone. There is no history beyond the profile it made me create to continue using it. Is there any way to get back the previous history? This is about enough to make me give up on firefox completely.

Asked by Nichole.mcconnell420fire 1 month ago

Last reply by jonzn4SUSE 4 weeks ago

  • Locked

Lost all Firefox data after forced profile creation

Dear Mozilla Support, My name is Sizhe Xiong. Today when I launched Firefox on my Windows computer, the browser suddenly required me to select or create a new profile be… (read more)

Dear Mozilla Support,

My name is Sizhe Xiong. Today when I launched Firefox on my Windows computer, the browser suddenly required me to select or create a new profile before continuing. I had no option to skip this step, so I created a new one.

After that, Firefox asked me to log in or register a Mozilla account. I used the same Gmail address that I’ve always used for Firefox Sync, but it seems that a new account was automatically created, and all my previous data — including bookmarks, history, saved passwords, and extensions — disappeared.

When I checked my local Profiles folder under C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles, I found several new folders created around the same time, but none of them contain my old data (all places.sqlite files are around 5120 KB).

These bookmarks and passwords are very important to me. Could you please help check if it’s possible to recover my old Firefox data, or if my previous Sync data can still be linked to my Mozilla account (using the same Gmail address)?

Thank you very much for your help.

Best regards, Sizhe Xiong

Asked by Sizhe Xiong 2 months ago

Last reply by Denys 2 weeks ago

  • Archived

recover lost passwords

Yesterday I could access my passwords saved in Firefox, but today there were only two & those were in an open window for passwords. How can I recover my list of passw… (read more)

Yesterday I could access my passwords saved in Firefox, but today there were only two & those were in an open window for passwords. How can I recover my list of passwords, please? I'm using a MacBook Air with an M3 chip, Sequoia 15.3.1 Thanks so much!

Asked by glynnebl 10 months ago

Last reply by lbenz99 5 months ago

Bookmarks GONE

All my Firefox bookmarks are GONE. I followed the directions for restoration, and the Restore (etc) window has nothing in it. I saved the bookmarks to a JSON (HTML) file … (read more)

All my Firefox bookmarks are GONE. I followed the directions for restoration, and the Restore (etc) window has nothing in it. I saved the bookmarks to a JSON (HTML) file on an external hard drive, but I cannot find a way to restore them. I'm just about tired of Firefox and the consistent problems. Please restore my faith. Thank you.

Asked by Philip Xanthopoulos 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

  • Archived

Unable to restore or sync Bookmarks

I formatted my HDD and reinstalled windows 10 pro again on same HDD and system. After installing firefox and loggin into my account everything got synced except Bookmarks… (read more)

I formatted my HDD and reinstalled windows 10 pro again on same HDD and system. After installing firefox and loggin into my account everything got synced except Bookmarks. For safety i had taken backup of my old firefox installation profile folders.

However i tried to sync and also replace bookmarks file from old to new, but none of the things are working for me. In my last installation there is no file named places.sqlite but same is created in new which is causing my bookmarks not to load.

Please note that usually all my bookmarks was automatically backed up to my account and it used to restore back again automatically without the need to take extra backup. But this time my sync was unable to restore my bookmarks.

When i am trying to click options like import bookmark from HTML or Restore Bookmark from my backup file, sadly there is no action after clicking on relevant buttons. It is not just opening the dialog box for me to select file to restore the bookmark.

I tried all options at my end but of no use. Please help as there is bug which doesnt open bookmark restore or import bookmark from other file

Asked by Ruzveh 9 months ago

Last reply by markwarner22 9 months ago

  • Archived

Recovering tabs on new computer.

I had to replace my motherboard and the new one would not boot from my old D-drive. I've been carrying my world forward since 1993 and am retired and so I figured it mig… (read more)

I had to replace my motherboard and the new one would not boot from my old D-drive. I've been carrying my world forward since 1993 and am retired and so I figured it might be a good time to start over, just bringing the stuff I still need or want. (I have data disks for non-program related stuff, so that part is easy.) I've carried my FireFox profile and tabs from one installation to another before, so I didn't figure it would be a problem. Wrong.

I have copied my old profile into the new FireFox installation on the fresh new install of Windows 11 and everything came just fine - except I cannot recover my old tabs. There is supposed to be a Restore Tabs or Recover Tabs or some such selection in the History menu, but it is not there. It is not in the history library. It is not anywhere to be found.

So how do I restore my old tabs?

Thanks,

--Brian

Asked by BrianGodfrey 9 months ago

Last reply by Mutaz Awad 9 months ago