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  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 8 months ago

  • Archived

Firefox mac 65.0.2 profile hiding folder

I been having problems with Firefox ever since I refreshed 65.0.1 losing 6 years of bookmarks, addons and passwords, after 7 hours and I managed to get old files back and… (read more)

I been having problems with Firefox ever since I refreshed 65.0.1 losing 6 years of bookmarks, addons and passwords, after 7 hours and I managed to get old files back and had to redo addons and passwords. It became unreliable with copying/paste not working, slowness etc and when I found that it was not updating to latest 65.0.2 I scrapped it and downloaded latest. But cannot get old version of profile back. Instead I have no files showing up in local directory, though root directory is showing *see screenshot. So I have to restart everything from scratch with important passwords and bookmarks etc. It still will not show but closing down firefox it does save and keep customised setup and session etc. Is this normal to vanish on this version?

have mac MojaveOS 10.14.3

Asked by Myk3y 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes on startup

Firefox crashes on startup and does the same in safe mode. I tried downloading the latest version and deleting Library Application Support files, but it does the same. It… (read more)

Firefox crashes on startup and does the same in safe mode. I tried downloading the latest version and deleting Library Application Support files, but it does the same. It must be a user setting of some sort because I can create another Mac user account and Firefox opens fine.

This is a new machine running Mac OS 10.14.2 and I've not been able to use Firefox yet. The only terminal settings I've changed, from what I can recall, is to help with font smoothing (https://ahmadawais.com/fix-macos-mojave-font-rendering-issue/) and messing around with dark mode (option to be in dark mode but only for dock & menu bar). I'm unsure if those settings are related but thought I'd mentioned it. Other than that this is a pretty much brand new machine.

Crash ID: bp-69fee8d8-a9c0-45fb-aa60-257270190123

AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 BuildID: 20190108160530 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1548252669 DOMIPCEnabled: 1 Email: derekalong@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1548252096 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 518 StartupCrash: 0 StartupTime: 1548252669 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190108160530","version":"64.0.2","vendor":"Mozilla","displayVersion":"64.0.2","platformVersion":"64.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":158,"stepping":10,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x3e9b","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"Macmini8,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",16:"JS Helper",11:"JS Helper",12:"JS Helper",13:"JS Helper",15:"JS Helper",17:"JS Helper",10:"JS Helper",14:"JS Helper",20:"Cache2 I/O",21:"Cookie",23:"GMPThread",24:"Compositor",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",29:"DOM Worker",46:"StyleThread#1",45:"StyleThread#0",47:"StyleThread#2",48:"StyleThread#3",50:"StyleThread#5",49:"StyleThread#4",48:"ImageBridgeChild",49:"ProcessHangMon",52:"StreamTrans #41", Throttleable: 1 UptimeTS: .74215417 Vendor: Mozilla Version: 64.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by derekalong 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Profile Missing - Your Firefox profile cannot be loaded. It may be misscing or inaccessible

Hello, I can't open my Firefox, it says: Profile Missing - Your Firefox profile cannot be loaded. It may be missing or inaccessible. I already followed this manual: https… (read more)

Hello, I can't open my Firefox, it says:

Profile Missing - Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I already followed this manual: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible I changed profiles.iniOLD, and the folder Firefox, but it doesn't work.

Also I tried to acces the User profiles by Mac's Terminal according to this manual: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles But when I typed the code /Applications/Firefox.app/Contents/MacOS/firefox-bin -P it open's Firefox with the same error: Profile Missing - Your Firefox profile cannot be loaded. It may be misscing or inaccessible

Is there a solution to fix this? I also reinstalled Firefox, but same error.

Asked by Cicero83 2 years ago

Last reply by the-edmeister 1 year ago

  • Archived

I use a session manager, it was working fine. But now i have a problem - in a series of events my sessions became unavailible. Each time I have an error.

It's a long story, but to put it simply - I can't recover my sessions. Each time I do it a have an error - with each session, either backuped or saved. I know it's not to… (read more)

It's a long story, but to put it simply - I can't recover my sessions. Each time I do it a have an error - with each session, either backuped or saved.

I know it's not totally your profile, but if you can help me with this one - please do. I had encountered those earlier, but each time i had older backups that worked. Now I don't - and I have no other means to save my data. Please help me.

Each time I get this error log: (first line is translated from russian, but I guess it is pretty clear)

-Data on the session / window damaged:
JSON.parse: expected ',' or '}' after property value in object at line 1 column 11923 of the JSON data(SyntaxError)

this.Utils.JSON_decode@chrome://sessionmanager/content/modules/utils.jsm:713:16
Private.modifySessionData@chrome://sessionmanager/content/modules/session_data_processing.jsm:295:12
Private.restoreSession@chrome://sessionmanager/content/modules/session_data_processing.jsm:136:12
this.SessionDataProcessing.restoreSession@chrome://sessionmanager/content/modules/session_data_processing.jsm:36:10
Private.restoreSession/aWindow.__SM_restore/<@chrome://sessionmanager/content/modules/session_data_processing.jsm:128:6
this.Utils.runAsync/runnable.run@chrome://sessionmanager/content/modules/utils.jsm:665:5

Asked by Kagestorn 5 years ago

Last reply by guigs 5 years ago

  • Archived

every time firefox updates, my saved logins, passwords and settings are gone. I must uninstall and reinstall to retrieve

For months now, every time Firefox updates, my saved settings, logins and passwords are gone. I have to uninstall and reinstall Firefox to retrieve them. WHY does this k… (read more)

For months now, every time Firefox updates, my saved settings, logins and passwords are gone. I have to uninstall and reinstall Firefox to retrieve them. WHY does this keep happening? Please respond as this is extremely annoying and frustrating.

Asked by Sherrie 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why do my saved accounts and passwords show up for different users on my computer?

I have more than one accounts on my computer. However, when opening Firefox from these users, it has the same history, login information, etc. from my main account. Is th… (read more)

I have more than one accounts on my computer. However, when opening Firefox from these users, it has the same history, login information, etc. from my main account. Is there any way to keep them separate?

Asked by fusion-bioformer 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Multiple Profiles in Profile Manager have all disappeared? Tried system restore, they didn't come back. How can I get them back without having to recreate each1

Have a number of individual profiles set up in the profile manager, however they have all disappeared. How can I get them back without having to recreate each individual … (read more)

Have a number of individual profiles set up in the profile manager, however they have all disappeared. How can I get them back without having to recreate each individual "person". There would be about 30 or more and it's extremely important I'm able to get them back. Please help!!

Asked by LuckyMountainmansGem 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox signs out when I quit

Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get si… (read more)

Every time I close Firefox it completely re-sets, I get signed out, all of my extensions are gone, bookmarks and settings and everything all need to re-install and get signed back into... it's really frustrating to have to sign on to tons of things to have it back to the way I want it set and never closing it or restarting it shouldn't be the only way to avoid this... PLEASE HELP! TYTYTYTY

Asked by Thommy Somos 9 months ago

Last reply by jscher2000 9 months ago

  • Archived

My profile will not stay UNLOCKED! It reverts to Read Only

THIS program needs WORK! I already added a whole paragraph describing my problem. Then per this pages clicked on the green button below. It took me to a page that said it… (read more)

THIS program needs WORK! I already added a whole paragraph describing my problem. Then per this pages clicked on the green button below. It took me to a page that said it couldn't find what I was looking for and when I clicked back, I lost ALL of what I had input before - Grrrrrrrrrrrrrrrrr. So here goes AGAIN:

I had been receiving error messages whenever I tried to load FF stating that it was already running. Jumped through all the hoops of how to fix that, including unchecking the read only in profile - BTW. After unchecking that box, clicking on apply now, and waiting for the program to stop doing whatever with the files. I clicked on OK and the properties closed. When I opened it up again - sure enough the read only box was filled in! - WTH - Then I installed the newest version (yesterday and everything worked). This AM when I went to open FF I got the same error message about it running and to close it. I am getting sick enough of this to start looking elsewhere. I have been a FF user for YEARS with NO problems. Until NOW.

Asked by taernst1947 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Have 2 version. Want to delete one and move info from deleted to new

I am running with ubuntu 18.04.2 I was having a problem with the snap version of firefox so I downloaded, and installed the non-snap version of firefox. Now I want to de… (read more)

I am running with ubuntu 18.04.2 I was having a problem with the snap version of firefox so I downloaded, and installed the non-snap version of firefox. Now I want to delete the snap version and use the other. My problem is that all my stuff is in the snap version. My thought is to save the profile of the snap version and then use that profile for the non snap version, delete both versions and reinstall the version I want to use. before I start, however, I thought I would ask whether that would work.

Thank you........

Asked by greg 1 year ago

Last reply by Seburo 1 year ago

  • Archived

Firefox has deleted all my extension data/settings after update

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uM… (read more)

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uMatrix extensions had been completely cleared of ALL data, including their default/pre-defined rules.

All of my extensions data seems to have been cleared. The extensions are still installed, but their settings/data are completely gone.

This is EXTREMELY frustrating.

Does Firefox make backups or anything before it attempts an update? Is my extension data/settings recoverable somehow?

Come on, Mozilla, what are you doing to Firefox recently?!

Asked by wonka 1 year ago

Last reply by WestEnd 1 year ago