Firefox Support Forum

when trying to open an outlook email it opens but all i get is a blank screen as the screen hangs with "https://outlook.live.com/mail/0/deeplink?version=2020022303.15&popoutv2=1&leanbootstrap=1"

If I double click a e-mail in (OUTLOOK). A new window opens but nothing displays. If I use my e-mail in IE it works ok. This is a Firefox browser problem. I have tried many options in options none will work. Thank-you for your support

Help!

Do not want to refresh or reset or reload Firefox - too much work.

Worked fine when I closed computer last night. Cannot access Outlook.com, while two other mail accounts (that are fed from OL) are working.

Thank you.

Searched heaps and finally this seemed to work...

From outlook web mail

Ctrl-shift-k

Paste this...

navigator.registerProtocolHandler('mailto','http://outlook.live.com/default.aspx?rru=compose&to=%s','Hotmail');

Press "Add" if it asks - otherwise check preferences to see if it was added

Check email address link doesn'<a href="mailto:someguy@example.com">someguy@example.com</a>

The last couple of months I have not been able to use my Outlook and send emails or save drafts. I have gone to outlook support but since it still works with Chrome and IE they say its firefox's issue and have no other help for me. I've cleared cache and history. extensions etc.. So I am coming to you now. I do have a VPN but outlook still won't work with it not on. So I am at a loss as to what to do. I don't like chrome nor IE and I've always had firefox and I want to continue that. I was still able to send emails when I first got the VPN so Im not sure what it is except very, very annoying. The same is for my laptop and that does not have the VPN.

I already have Outlook open. when I click on an email address in firefox, a new email opens correctly in Outlook but now I have two instances of outlook running. i'm running office 365, windows 10, firefox 62.0.2. 64-bit