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Not able to change desktop background photo since today's Firefox update

Hello: When I signed into my computer this morning, a pop-up asked me if I wanted Firefox to update. I let it do that, and then a pop-up came up letting choose among so… (read more)

Hello:

When I signed into my computer this morning, a pop-up asked me if I wanted Firefox to update. I let it do that, and then a pop-up came up letting choose among some photos and art for a desktop background. It even let me upload a photo of mine. I chose one of yours, now I can't change to any other photo I have on my computer. Please help.

Thank you,

Cynthia M.

Asked by clmcda63 2 days ago

Last reply by Denys 1 day ago

some of my shortcuts are missing this morning

Some of my shortcuts were missing on Firefox when I started my laptop this morning. I tried restarting my computer but that didn't help. I really don't know what topic fi… (read more)

Some of my shortcuts were missing on Firefox when I started my laptop this morning. I tried restarting my computer but that didn't help. I really don't know what topic fits best. I am not at all tech savvy when it come to computers.

Asked by nancy r 2 weeks ago

Last reply by Denys 2 weeks ago

Installed new Firefox today. Now crashes tabs for all links.

Firefox indicated a new version was available and I installed it. After restarting the app, links will not connect and I receive this message.: Gah. Your tab just crashed… (read more)

Firefox indicated a new version was available and I installed it. After restarting the app, links will not connect and I receive this message.: Gah. Your tab just crashed. We can help!

Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

But nothing helps. I cannot reach most of the sites where I need to work.

Asked by jlcjr0 1 week ago

Last reply by mattc 1 week ago

MIME type not found (MP4)

Windows 11 Pro - Dell XPS8940 desktop - i9 Firefox will not play video from a website. If I save the video, it is a MP4 file. Windows Media Player and VLC will play the … (read more)

Windows 11 Pro - Dell XPS8940 desktop - i9

Firefox will not play video from a website. If I save the video, it is a MP4 file. Windows Media Player and VLC will play the video file. But the browser shows the message: "No video with supported format and MIME type found."

Chrome and Edge will play this video correctly in their browsers. Firefox will not play the video on 3 different computers, and even when a different user account is involved (without Firefox sync).

The evidence seems to point at firefox. The website is a Wordpress site.

Is it possible that the website is the problem? If so, why do Edge and Chrome work?

I uninstalled Firefox (latest version) and reinstalled it. Not fixed.

My windows updates are current, as are Dell updates.

This is stumping me. I hope someone can help.

Asked by Michael 4 weeks ago

Last reply by jonzn4SUSE 4 weeks ago

Videos not loading

I´m currently working on some courses in Udemy and all of a sudden the videos are not loading, is not my internet connection I deactivated all the extension to see if it … (read more)

I´m currently working on some courses in Udemy and all of a sudden the videos are not loading, is not my internet connection I deactivated all the extension to see if it was the case but nothing seems to be working

Asked by Jafeth Rivera 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

Save File Export Problem

I asked for an export of my saved pocket articles and when I click on the link sent I get this: This XML file does not appear to have any style information associated wi… (read more)

I asked for an export of my saved pocket articles and when I click on the link sent I get this:

This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> ExpiredToken <Message>The provided token has expired.</Message> <Token-0> 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 </Token-0> <RequestId>AJ920TQ86737KRRY</RequestId> <HostId> 8a8oICmedg5rn2VPPh4Zvb7iEEbC9NtbEnR3GLhl1NffaHNCgqHj3KyetfD1+TfWdNSfOJ1qIMA= </HostId> </Error>

Asked by Alan Dean 2 weeks ago

Last reply by Dymaxxion 6 days ago

火狐书签记录,无法同步。手动同步没有反应

因工作需求,分别在五台电脑登录我的火狐账号(国内版账号),进行书签操作共享。 现在不知道因为什么问题导致,是火狐的历史书签没法多端同步(自动/手动均无效), 其中尝试设置了 排障模式/about:config部分参数: ①contextParam--fx_desktop_v3; ②identity.fxaccounts.oauth.ena… (read more)

因工作需求,分别在五台电脑登录我的火狐账号(国内版账号),进行书签操作共享。 现在不知道因为什么问题导致,是火狐的历史书签没法多端同步(自动/手动均无效), 其中尝试设置了 排障模式/about:config部分参数: ①contextParam--fx_desktop_v3; ②identity.fxaccounts.oauth.enabled设置为false,仍然未解决问题。 有解决方法方便直接联系3003378498@qq.com,求求大神帮帮忙,谢谢

Asked by panlihao1108 2 weeks ago

Last reply by 1137911379 1 week ago

Upside down (Russian ? ) Text in first part of search results.

When I run a Google search or any search engine, the results show a 2 line of UPSIDE down text ( Russian ? ) on top of each result. The page description underneath i… (read more)

When I run a Google search or any search engine, the results show a 2 line of UPSIDE down text ( Russian ? ) on top of each result. The page description underneath is the right way up and in english. Any ideas on how to fix this please ? SEE attached image.

Asked by Roy 2 days ago

Last reply by Liza Akter 2 days ago

My Ebay page has become unuseable all other websites work fine

My Ebay page has become unuseable all other websites work fine. It will load correctly using the Microsoft edge browser but not firefox and only as of tonight. Note al… (read more)

My Ebay page has become unuseable all other websites work fine.

It will load correctly using the Microsoft edge browser but not firefox and only as of tonight. Note all other websites work fine

Asked by jessienjim 3 months ago

Last reply by jonzn4SUSE 3 months ago

Session Lost due to Firefox Crash

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted.… (read more)

Hi, my session with a lot of open tabs has been lost due to a crash. In the profile folder, the recovery and previous files in the sessionstore-backups have been deleted. I tried to recover them using shadow explorer, but these files are corrupted, so I've had no success reading them. Is there a way to fix the corrupted files? Alternatively, because I've had sync enabled for open tabs, is there a log for past open tab synchronizations? If this was stored on the cloud, it may be possible to retrieve that table and restore the list of open tabs that way?

Asked by Darkmight11 5 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Google Sheets- BlackScreen

Good morning! Every time I open a Google Sheet, it only displays a black screen. According to what I found online, this issue is more likely related to my browser rather … (read more)

Good morning! Every time I open a Google Sheet, it only displays a black screen. According to what I found online, this issue is more likely related to my browser rather than the sheet itself. Can you please help. Thank you!

Asked by Jennifer 2 months ago

Last reply by jonzn4SUSE 1 month ago

web camera not working in my mozila

I thought the webcam was not working but in another browser like Google Chrome Internet Explorer, the webcam works in all other browsers. If allowed camera site permiss… (read more)

I thought the webcam was not working but in another browser like Google Chrome Internet Explorer, the webcam works in all other browsers.

If allowed camera site permissions but not save change in browser

not working camera

please help me

Asked by mathurcomputer0000 1 month ago

Last reply by Catt0s 1 month ago