Showing questions tagged:

Data Restoration

Hello, I recently used the option to sign out while also checking the box to delete data from the device. I was under the impression that once I had the new computer I co… (read more)

Hello, I recently used the option to sign out while also checking the box to delete data from the device. I was under the impression that once I had the new computer I could just sign into my account and my synced data would be there. This is not the case, because I can't even get my bookmarks and what not back on the device that I originally signed out of. I'm pretty sure I am on the right account so why is everything gone even though it said that synced data will not be deleted? Am I cooked? Losing all my keys and bookmarks is going to suck so if anyone could help me, that would be much appreciated.

Open 2 279

ESR for Firefox issue

a web site continues to say mozilla browser need update to correctly access web page. I have downloaded latest update ESR for Firebox (using windows 7 OS) But web site st… (read more)

a web site continues to say mozilla browser need update to correctly access web page. I have downloaded latest update ESR for Firebox (using windows 7 OS) But web site still says I need update! Is it me or the web site that has the problem?

Open 3 275

unwanted exe file installation

can someone please tell me why firefox is trying to install this unwanted file.....i run bitedefender everyday and everyday this pops up it is ANNOYING Online Threat Prev… (read more)

can someone please tell me why firefox is trying to install this unwanted file.....i run bitedefender everyday and everyday this pops up it is ANNOYING Online Threat Prevention

firefox.exe attempted to establish a connection relying on an expired certificate to sync.contextualadv.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk. Add to exceptions

please email [edited email from public community support forum] ......

Open 1 270

Embedded YouTube videos displaying that 'autoplay is disabled' when it isn't, only on Firefox

I've embedded a Youtube video from our company's YouTube page into our website. It works fine on Chrome, but on Firefox it displays the error message: 'Video unavailable … (read more)

I've embedded a Youtube video from our company's YouTube page into our website. It works fine on Chrome, but on Firefox it displays the error message: 'Video unavailable Playback on other websites has been disabled by the video owner Watch on YouTube' I have not disabled playback on other websites. Where could this problem be? It looks unprofessional for the video not to be working.

Any help would be much appreciated.

Open 1 269

Information Your browser is being managed by your organization.

At the top of my settings it says: Information: Your browser is being managed by your organization. What does this mean? It's my personal laptop, I bought it myself and… (read more)

At the top of my settings it says: Information: Your browser is being managed by your organization.

What does this mean? It's my personal laptop, I bought it myself and I don't work for any organization.

Thanks for your help. Nancy

Open 4 266

How can I fix my LinkedIn screen from cutting off three quarters of Home screen in Firefox but not in other browsers

Hi, The Linked in pages are not appearing properly. I have attached the images of the following two pages, https://www.linkedin.com/feed/ https://www.linkedin.com/myn… (read more)

Hi,

The Linked in pages are not appearing properly.

I have attached the images of the following two pages,

https://www.linkedin.com/feed/

https://www.linkedin.com/mynetwork/grow/

Please arrange to do the needful.

Regards Deepak

Open 6 266

Recent update deleted all my bookmarks and history

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow … (read more)

After the latest auto update all of my history, tabs/windows, and bookmarks were deleted and I can't recover them. I have tried importing bookmarks and it does not allow me to upload an old data file and I can't restore my previous session. I tried checking both profiles but neither had my information saved and now when I open the about:profiles says "Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes."

I'm scared to try anything else because I don't want to mess anything up further but I really need my tabs and history back.

I restarted my computer and then reopened firefox and it had updated and I noticed my bookmarks were gone but my windows/tabs were open, so I tried to choose a file on the bookmark backup and nothing was happening so I restarted and after that all my history and tabs were gone and I couldn't restore them.

Open 2 3 258

Windows 11 file explorer cannot open icon files in the ShortCutCache folder

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The acco… (read more)

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The account running Firefox has admin rights.

Looking to the ACL of the profile folder containing the folder 'shortcutcache' show no reason for the blocking. Trying this with a new profile did not help.

Open 1 256

Animation Performance Issue in SVG Rendering

In Firefox, the animation exhibits performance issues like stuttering, particularly in elements that rely on animateTransform and animate for movement or opacity transiti… (read more)

In Firefox, the animation exhibits performance issues like stuttering, particularly in elements that rely on animateTransform and animate for movement or opacity transitions. This issue is not present in Chrome, where the animations run smoothly without any noticeable lag.

Expected Behavior: The animation should render smoothly on both Chrome and Firefox without any stuttering or lag, providing a seamless experience for users.

Steps to Reproduce:

Open the provided SVG code in Firefox.

Observe the animation, particularly the elements with animate and animateTransform attributes.

Notice the stuttering or lag compared to the smooth rendering in Chrome.

Open 4 251

your program all of a sudden won't let me get my yahoo and aol mail

i need to access my aol and yahoo email like i was always able to do using firefox. now it states security risk and "nothing " you can do? please advise . i need access… (read more)

i need to access my aol and yahoo email like i was always able to do using firefox. now it states security risk and "nothing " you can do? please advise . i need access to my desktop to easliy see my emails and don't like using my phone

Open 1 240

apple tv won't play

When I log in to my Apple tv account on the Firefox browser, it comes up, but won't play the selected program. All other streaming services I subscribe to work fine on Fi… (read more)

When I log in to my Apple tv account on the Firefox browser, it comes up, but won't play the selected program. All other streaming services I subscribe to work fine on Firefox, as did Apple tv until this week. If I try running Apple tv on Google chrome on the same lap top, it works fine too. Ditto on my iPhone using Safari. I'd prefer staying on Firefox to stream Apple tv, but can't make it work at the present time. Can you help?

Open 3 238

Loading Amazon

Since I updated my computer to windows 11, I cannot load my amazon page. I've tried to load directly from menu bar, still NG. There must be a setting I'm not understandin… (read more)

Since I updated my computer to windows 11, I cannot load my amazon page. I've tried to load directly from menu bar, still NG. There must be a setting I'm not understanding

Open 1 238