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Inspect Page Info Media - Image Distorting from Dimensions Scaling

Previously inspecting the page info (Ctrl + I) and going to the media tab, I could select an image and download it in its original file size. This has changed to where th… (read more)

Previously inspecting the page info (Ctrl + I) and going to the media tab, I could select an image and download it in its original file size. This has changed to where the image is now downsized, even when opening the direct link in a new tab. The image comes out squished and distorted.

Is there a fix for this? I've tried clearing all cookies & cache which has worked in the past but not anymore.

Asked by Amongus 1 week ago

Last reply by jscher2000 13 hours ago

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (read more)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Asked by janbrownell 1 month ago

Last reply by jack4075 19 hours ago

  • Solved

very slow loading of web site

I've noticed I've had a number of new Firefox updates recently. I've also noticed it takes much longer to load my initial web site when I log into Firefox. That web site… (read more)

I've noticed I've had a number of new Firefox updates recently. I've also noticed it takes much longer to load my initial web site when I log into Firefox. That web site is my head page, MSN. It now takes much longer to load that site than before. Is it possible these updates have caused the problem? How can I see what is causing the lengthy wait time for my head page to appear. It takes much longer than it used to. Appreciate input into the issue. Thank you.

Asked by sciencemagic 2 days ago

Answered by jonzn4SUSE 2 days ago

After 89.0.1 update on Windows, Firefox will not release the audio device, not allowing the computer to sleep.

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs,… (read more)

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs, but after a while of using Firefox on YouTube or whatnot, it will not release the audio device to let Windows put my monitors to sleep even though all playback has ended.

This can clearly be seen by running "powercfg /requests" as an administrator.

With videos playing, as expected Firefox reserves the audio device, as well as an Execution request.

Output: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe non-display request

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

But after you stop playing the video the output becomes: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: None.

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

You can see the audio device doesn't get released, and the only resolution is to quit and restart Firefox.

This doesn't always happen, but does happen after a while.

Asked by Nabeel Rahimpour 1 month ago

Last reply by Seamus Everywhere 2 days ago

  • Solved

How can I turn off update avaliable notification?

I'm currently in my vacation home and I don't have home internet here. I'm connecting through my mobile phone using limited mobile data. and I selected not to download up… (read more)

I'm currently in my vacation home and I don't have home internet here. I'm connecting through my mobile phone using limited mobile data. and I selected not to download updates because it keeps updating itself like twice in a week and every MB counts in limited data plans especially if it's just 4 GB total for each month.

But now every time I open the firefox it showing download latest update popup like an annoying virus on the top right corner where 3 horizontal lines are located.

I checked the internet and previously this was an option in it's settings. Then this option removed and only hidden behind the about:config . and now it's completely removed from about:config either.

The only reason I switched from chrome to firefox was because google became an absolute dictator lately and all it's changes was to limit down my accessibility. I switched to firefox becuse it doesn't backstab it's users and they give the choice to it's users rather than dictating it like dictators. So did I make a mistake switching to firefox? Is firefox becoming just like chrome now? or is there (hoping so much) and option given us to turn off the notifications as well?

Asked by aurora1166_1166 4 days ago

Answered by cor-el 4 days ago

Firefox won't load certain pages properly

Spontaneously, Firefox is now unable to load certain websites properly: Twitter won't show tweets, streaming websites won't play, and sites like Wikipedia have lost their… (read more)

Spontaneously, Firefox is now unable to load certain websites properly: Twitter won't show tweets, streaming websites won't play, and sites like Wikipedia have lost their formatting. Other websites seem completely unaffected, like YouTube, Pinterest, and news sites. This is only happening on Firefox, as my other browsers are unaffected, but Firefox is my default and I don't want to have to switch.

I've tried restarting both the browser and my PC, clearing the cache, turning off my firewall and anti-virus, disabled add-ons, and unregistered service worker... I'm out of ideas.

I've included some images to show what I mean.

Asked by swain.commission 1 month ago

Last reply by Chris Mortland 4 days ago

Can I reopen windows on a new computer by transfering files from my old computer?

My situation is probably unique but basically, I have a new computer. On my old computer I had a fair few windows open. Because of a lot of different issues (bad battery,… (read more)

My situation is probably unique but basically, I have a new computer. On my old computer I had a fair few windows open. Because of a lot of different issues (bad battery, no working charger etc.), I have access to the hard drive of my old computer but I can't turn it on anymore and it died before I could reopen most of the windows on my new computer. I'm able to use the hard drive as an external hard drive to transfer everything to the new computer as needed So, I know it's possible to get back bookmarks by transferring the files. I also know that there is a recovery file somewhere in the firefox folder which is used when hitting "Restore previous session" to get back the previous windows Would that mean it's possible to find the file from the old computer's hard drive and move it to the same folder on the new computer to use for the restore function in a similar was as the bookmarks?

Asked by Mike 5 days ago

Last reply by Mike 4 days ago

Firefox blurry after update to version 90.0.2 (64 bit)

I updated Firefox yesterday and since then everything in Firefox is blurry, except for some drop down menu's for some reason. Everything else is... I use two 4k 60hz moni… (read more)

I updated Firefox yesterday and since then everything in Firefox is blurry, except for some drop down menu's for some reason. Everything else is... I use two 4k 60hz monitors. On both of these they are blurry. It also seems like everything moves up and down a pixel when giving input (like keyboard or mouse inputs). I added an image of the blurriness. Does anyone know how to fix this?

Note: This is the only software experiencing this problem.

Best regards

Asked by JezusHimself 6 days ago

Last reply by cor-el 5 days ago

Page Inspector Keep poping out when hit Shift

When hit shift and click somewhere in the webpage or type something, the "Page Inpector" keep poping out (see attached screenshot), this is so annoying that I basically c… (read more)

When hit shift and click somewhere in the webpage or type something, the "Page Inpector" keep poping out (see attached screenshot), this is so annoying that I basically cannot type any capital letters. I have tried the option "Refresh Firefox", the browser seems to be set to default mode, but the issue still exsist. Tried for a new keyboard, the same. I searched the forum, but unfortunately cannot find a proper solution. Hope anyone can help me with this, otherwise I have to consider to change my default browser (which I really don't want to because of such a simple but annoying problem).

Thanks a lot for anyone could provide any suggestions !

Asked by wangxinwei1017 6 days ago

Last reply by wangxinwei1017 6 days ago

connexion with e-services belgian government

Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfull… (read more)

Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfully many times the software. The testing of the cardreader and Eid were ok. Still it is impossible to connect. I never had problems in the past to connect, why now ? what has changed ? It is rather urgent, because of the ultime deadline (yet passed!!). Can anyons help me ? Thanks.

Asked by monique-leroy 3 months ago

Last reply by firefox2017 1 week ago

why can't this "help" page answer a direct question?

Ok so the original question was "What is Cloudflare? but apparently JUST LIKE GOOGLE you just ignore search terms and populate a bunch of so-called answers that have noth… (read more)

Ok so the original question was "What is Cloudflare? but apparently JUST LIKE GOOGLE you just ignore search terms and populate a bunch of so-called answers that have nothing whatsoever to do with the question!

Asked by sercouwis2004 1 week ago

Last reply by u10tek1 1 week ago

How to get rid of Google from my search/browser.

In Firefox, I select DuckDuckGo as default Browser. I type the word "news" and in the address bar it automatically adds google which I don't want. Even when I type in t… (read more)

In Firefox, I select DuckDuckGo as default Browser. I type the word "news" and in the address bar it automatically adds google which I don't want. Even when I type in the Firefox address bar, the address always converts to news.google.com. I have to manually select DuckDuckGo as the news browser. How do I stop Goggle from redirecting my search to its news address?

Asked by bakerrrr 1 week ago

Last reply by jscher2000 1 week ago

  • Solved

Firefox not opening after crash

My PC crashed and when I try to open firefox I get this error XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xhtml Line Number 732, Column… (read more)

My PC crashed and when I try to open firefox I get this error

XML Parsing Error: undefined entity Location: chrome://browser/content/browser.xhtml Line Number 732, Column 15:

             <toolbarbutton id="UITourTooltipClose" class="close-icon"
</pre>

^"

I saw this answer https://support.mozilla.org/en-US/questions/1303747 but I don't understand anything from it, English is not my first language. Will I lose my bookmarks and extensions? Do I delete the folders in program files or run the uninstaller? When running the installer there is an option to "restore default settings, remove extensions etc", should it be on or off?

I deleted the folder, ran the installer again and set the option to restore default settings off, and still can't open firefox. Can someone explain in simple terms?

Asked by Mr. Potato 1 week ago

Answered by Mr. Potato 1 week ago

  • Solved

scale feature is not working correctly

Hey there ! i am working in hospital as Approval Coordinator using https://onlineservices.bupa.com.sa. Before sometimes Firefox was working 100% correctly, but after upda… (read more)

Hey there ! i am working in hospital as Approval Coordinator using https://onlineservices.bupa.com.sa. Before sometimes Firefox was working 100% correctly, but after update , i cannot able to print the document correctly. scale feature is not scaling document , moreover please include some ruler option under print preview screen, so that we can adjust the print. i have been using Firefox for more than 15 years.

Asked by Viki 1 week ago

Answered by jscher2000 1 week ago

Version 90.0 broke Print Preview and Shrink to Fit.

I've already found the solution, but wanted to share that Version 90 created a problem with Print Preview and Shrink to Fit. Uninstalling Version 90 and re-installing Ver… (read more)

I've already found the solution, but wanted to share that Version 90 created a problem with Print Preview and Shrink to Fit. Uninstalling Version 90 and re-installing Version 89 fixed the problem. With Version 90 the Print Preview function (which I love) didn't work properly. When I try to Shrink to Fit any page, the first page shrinks, but the second page isn't pulled into the first page. Also, there's missing information on both pages. If there's another solution so I can use Version 90, please tell me. If not, and Mozilla is doing away with Print Preview (and Shrink to Fit), I'll have to do away with Mozilla Firefox. Sorry, but that's the main reason I use Firefox over Chrome. Perhaps I can find another browser to do what I want. I hope not though.

Asked by toddmnuccio 2 weeks ago

Last reply by AliceWyman 1 week ago

Firefox uses generic font instead th font that is used in websites

First of all excuse my English because it's not perfect. The problem came with the new version 90.0.1. There are some websites I visit every day, and after installing new… (read more)

First of all excuse my English because it's not perfect. The problem came with the new version 90.0.1. There are some websites I visit every day, and after installing new version of FF I noticed that the fonts used in websites are different than it was before. Some websites are breaking apart and doesn't look like they did before, and like they look in other major browsers right now.

Examples: http://www.alterego.co.rs/_knjigovodstvo/aktuelno.html https://www.arrowheadpride.com/

I went to the Settings option and saw that my FF is set to show Times New Roman 16 as default font, but if I go to Advanced I can see that the checkbox on Allow pages to choose their own fonts, instead of your selections above option is ON. So websites should be shown not by default font, but the font used in websites. But if I turn that option OFF, than I can see websites like it should be, like it was before new version, and like it's shown in other major browsers. But it gives me wrong look (font) with some other websites, so it's not the permanent solution. I guess it's some kind of problem with new version of FF.

Note: Same thing happend a couple of weeks or months ago with one of previous FF versions, but that was fixed just day or two later with another new version. It looks like we have simmilar problem right now.

Thanx in advance for any help, and I hope somebody will fix that soon. I am lifelong user of FF browser because it's my favourite and the best, but that kind of problem can be pretty big for someone who is very often online and who is working in developing websites sometimes.

Thanx again Dragan

Asked by alfa8link 1 week ago

Last reply by alfa8link 1 week ago

Нагрузка на процессор в 100% и повышение температуры до 75 градусов

При загрузке сайта DNS-shop.ru сайт не догружается (загружается только базовая информация о товарах без картинок) и все, процессор уходит в нагрузку 100% и нагревается до… (read more)

При загрузке сайта DNS-shop.ru сайт не догружается (загружается только базовая информация о товарах без картинок) и все, процессор уходит в нагрузку 100% и нагревается до 75 градусов. С Edge таких проблем нет, сайт грузится быстро, не грузит систему. Браузер самый свежий, AMD Ryzen 5950x, остальное думаю не важно.

Asked by InfiniteAZ 1 week ago

Last reply by InfiniteAZ 1 week ago

Firefox crashing

Firefox ESR 78.11.0 version. For some reason lately a few users have been experiencing crashing of firefox. I'm tried going forward to 78.12.0 and backwards to 68.9 and i… (read more)

Firefox ESR 78.11.0 version. For some reason lately a few users have been experiencing crashing of firefox. I'm tried going forward to 78.12.0 and backwards to 68.9 and it still keeps crashing. What could be some other fixes besides refreshing and running in safe mode. It still crashes performing both methods. Thank you!

Asked by bwhitson 2 weeks ago

Last reply by FredMcD 2 weeks ago