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  • Archived

A program called pc keeper has attached itself to my Mozilla Firefox, and I am no longer able to use it. Even uninstalling and reinstalling is a no fix.

Yesterday I discovered a pop-up attached to my Mozilla Firefox, it was essentially a white box, with a grey bar inside, which I dangerously clicked as it would not allow … (read more)

Yesterday I discovered a pop-up attached to my Mozilla Firefox, it was essentially a white box, with a grey bar inside, which I dangerously clicked as it would not allow me to close or access my Mozilla. Clicking the box revealed an ad for something call PC Keeper which now also shows in my remembered links as being in a second window. I was forced to shut down my computer to close the Mozilla, making all my links unavailable to me, and ultimately had to uninstall it from my computer. I attempted to reinstall a new version, but, again found this PC Keeper attached to it, it's white window firmly locking everything up, and forcing me again to uninstall the program. Please, find me a way to once more have my Mozilla without this PC Keeper.

Asked by AzizalSaqr 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox crashes when downloading a file and choosing "open with"

So every time I try to download a file and choose "open with" (instead of "save file"), the file opens and then Firefox crashes. It does this on any website, any file ty… (read more)

So every time I try to download a file and choose "open with" (instead of "save file"), the file opens and then Firefox crashes. It does this on any website, any file type. If I choose "Save File" instead, it downloads the file and there are no problems (it just adds the extra step of navigating to the folder where the file was downloaded to open it). I have completely uninstalled Firefox, deleted every trace of it from my PC (appdata, Program Files, registry, etc), and reinstalled. No change, still crashes every time I choose "Open with". This has been going on for at least a few months I think.

Asked by HackedLife 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I got a verify email about using my gmail to sign in to firefox which I didn't do.

Hi, I got an email saying my gmail address was used to sign into firefox, from somewhere in Tanzania? Is this a phising scam? Email says it's from accounts.firefox.com. T… (read more)

Hi,

I got an email saying my gmail address was used to sign into firefox, from somewhere in Tanzania?

Is this a phising scam? Email says it's from accounts.firefox.com.

Thanks, Geoffrey

Asked by GeoffreyPalmer 11 months ago

Last reply by McCoy 11 months ago

  • Archived

Thousands of JonuiCouupon type files are being written into AppData/Local/Mozilla/Firefox/Profiles/.../cache2/entries.

Something had infected my computer. With help I've removed most of the bad effects, but what remains is files of type JonuiCouupon being written into the Firefox Profile… (read more)

Something had infected my computer. With help I've removed most of the bad effects, but what remains is files of type JonuiCouupon being written into the Firefox Profiles area. When I delete the Profile, it creates a new one and starts writing them again. 38,000 files in the last week, totaling 330 MB.

Asked by DanSchn 4 years ago

Last reply by cor-el 4 years ago

  • Archived

yahoo is hijacking my broswer with malware

I setup a new pc and never went to any websites except yahoo main page. 3 times now it has been seen to hijack the session with an ad replacement? and it has a fake firef… (read more)

I setup a new pc and never went to any websites except yahoo main page. 3 times now it has been seen to hijack the session with an ad replacement? and it has a fake firefox update with save/cancel. The 1st hijack was the one with the voice and the page with the false info and a number to call...

Here is a list of the websites that are now down but were used in the hijacking attempt.

Asked by faust67 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

confirm account not from my ip address

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hac… (read more)

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

Asked by mr aak 2 years ago

Last reply by guigs 2 years ago

  • Archived

Spam web page

Today a new tab keeps opening about every minute, headed Pending Reward, and saying 'we want to thank you for your loyalty to Firefox! It's obviously some sort of scam. A… (read more)

Today a new tab keeps opening about every minute, headed Pending Reward, and saying 'we want to thank you for your loyalty to Firefox! It's obviously some sort of scam. A virus scan has found nothing. How do I get rid of it?

Asked by Dlc1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

how to get rid of a malware pop-up messages on MacBookPro

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? … (read more)

When I'm using Firefox, on reputable sites, this screen pops up, along with a bunch of beeps. It appears to be from Firefox, but I assume it isn't. Where is coming from? Is is dangerous? How do I get rid of it?

I called Apple support, and they helped me run a scan with MalwareBytes (the scan came up clean), but the problem is still recurring. The Apple support person said to contact Firefox.

Asked by PamCC 1 year ago

Last reply by Ollie 1 year ago

  • Archived

I have found a dangerous website that needs to be blocked ASAP

This website: letsplayme.xyz Seems to contain malicious code and is really hard to close because it seems to exploit the fact that window closing is deactivated as long a… (read more)

This website: letsplayme.xyz Seems to contain malicious code and is really hard to close because it seems to exploit the fact that window closing is deactivated as long as a sub-window is open. This needs to be addressed ASAP.

Asked by Luk164 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Virus attack when clicking open FireFox

EVERYTIME I open up Mozilla FireFox, my Norton Security Software pops up with a dialog box that says, it has blocked "Web Attack: Fake Tech Support Website 62". This h… (read more)

EVERYTIME I open up Mozilla FireFox, my Norton Security Software pops up with a dialog box that says, it has blocked "Web Attack: Fake Tech Support Website 62". This has been going on for about a 3 days now. Is there anything you can do to your FireWall and Other Security Software from allowing this Virus from trying to attack Mozilla FireFox? Please advise.

Asked by DawnL762 2 years ago

Last reply by star 1 year ago

  • Archived

How do I remove Zeus virus?

Installed Firefox Quantum within last few weeks. Since that time, coincidentally or not, my system using Firefox browser has been locked up with "Zeus" virus or similar. … (read more)

Installed Firefox Quantum within last few weeks. Since that time, coincidentally or not, my system using Firefox browser has been locked up with "Zeus" virus or similar.  (NOTE: Explorer still runs!) First was blue "Windows Defender Alert" and second was red "Internet Security Alert".  Used procedures from both<https://bleepingcomputer.com/>; and <https://malwaretips.com/blogs/zeus-trojan-virus/> ; Thought It was OK after first removal but came back today as red screen.  How do I remove this virus?

Asked by WhiteBimmer 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

When I update firefox, Norton blocks Web attack: Malicious Javascript Website 15 and says the source is going after firefox.exe?

This happens when I update firefox and it goes after firefox.exe. Norton blocks it and says no further action is necessary. What isgoing on? It says the attack was resu… (read more)

This happens when I update firefox and it goes after firefox.exe. Norton blocks it and says no further action is necessary. What isgoing on? It says the attack was resulted from C:/Program Files(x86)\Mozilla Firefox\firefox.exe  ???

Asked by marv6 2 years ago

Last reply by James 2 years ago

  • Archived

I have a Firefox browser extension I've repeated tried to remove -- SpecialSearchOffer

AVG keeps telling me I have 2 poorly rated browser extensions. One, IDF Online Identity Protection Tools, I want to keep and ignore the message. The other, SpecialSearc… (read more)

AVG keeps telling me I have 2 poorly rated browser extensions. One, IDF Online Identity Protection Tools, I want to keep and ignore the message. The other, SpecialSearchOffer, I've no idea how it was added, but clicking AVG's Remove doesn't eliminate it.

Asked by LoiS 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

My Firefox browser has been 'taken over' by 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch'... How did this happen and how di I get rid of it?

My Firefox now 'defaults' to 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch?aid=5329&data=aWlkPTIwJnVpZD01MDUyMDI2Ng==&keyword'. The 'response' i… (read more)

My Firefox now 'defaults' to 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch?aid=5329&data=aWlkPTIwJnVpZD01MDUyMDI2Ng==&keyword'. The 'response' is always 'nothing here'. The only way I can search now is Safari...not my favourite! How did this happen? How can I fix it? Thanks! Charley

Asked by coachcharley 8 months ago

Last reply by jscher2000 3 months ago

  • Archived

MF profile is compromised with Redirecting to Advertiser virus

I reinstalled the whole PC from the scratch. Both partitions were deleted (not just formatted even!) and recreated, then I reinstalled the Windows. I downloaded a new, cl… (read more)

I reinstalled the whole PC from the scratch. Both partitions were deleted (not just formatted even!) and recreated, then I reinstalled the Windows. I downloaded a new, clean .exe from the official MF website. Installed perfectly clean MF (this was literally the first programme I installed on the PC). It was all fine until I logged into my girlfriend's account in order to synchronize the newly installed MF with her profile (bookmarks, history, etc). Then that Redirecting to Advertiser virus came up. Then I reinstalled the Windows again and repeated everything all over again. It happened again on the very same moment - when I logged in her MF account. Which, obviously, means that her account is hacked/has virus. I tried literally everything that I found on the Internet, nothing really helped. I even removed MF + deleted ALL the entries in the Registry which relates to MF. When I did clear instal of MF, I got it again. Which probably means that once I log into the compromised account, the virus goes to the PC somehow (and somewhere).

PLEASE HELP ME GET RID OF THIS THING!!! Thank you very much in advance! :)

Asked by IlkoSarafski 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

How to stop mybrowseraddon.com hacking of firefox add-ons

mybrowseraddon.com's firewall-lite for instance appears for me to install instead of what I selected - Flashblock. Another of it's products appears instead of AdBlock Li… (read more)

mybrowseraddon.com's firewall-lite for instance appears for me to install instead of what I selected - Flashblock. Another of it's products appears instead of AdBlock Lite.

This is via the Install button in the list of add-ons after searching. IF expand the Details of the add-on the Install button at the bottom works fine, I have my add-ons now.

Running OS X 10.6.8 - Snow Leopard with Sophos 9 installed.

How do I block this not cool website?

Asked by Caramac 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Browser Hijackers.

Of all the browsers I've used, Firefox is my favorite. But it is also by far been the one most prone to browser Hijackers, such as launchpage.org. Why is it so easy for … (read more)

Of all the browsers I've used, Firefox is my favorite. But it is also by far been the one most prone to browser Hijackers, such as launchpage.org.

Why is it so easy for these to install into Firefox without the users permission (as any browser Hijacker naturally does not need) and Firefox simply lets it slide?

In 2017 alone, I've had this issue over 10 times, whereas using Chrome for years, I've not once had this issue (but, I hate chrome for other reasons).

Is there a way to prevent anything installing to Firefox (as in ANYTHING whatsoever, everything I need or will ever need is already installed).

Note: 3rd party packaged apps that install these hijackers, only target Firefox 90% of the time, I have Chrome, Opera, SafeZone and Edge installed on the same PC, and none of these get targeted by these packaged Hijacker/adware software (usually). There is clearly a flaw in Firefox's security as far as I can tell, because it'll target Firefox regardless of where I downloaded/copied any such installers from. (not that installations particularly take not of that, lol)

I just want to know how to prevent anything and everything from being installed into firefox without my permission. I don't care if I can never download another extension ever again.

Asked by BrandonEllis 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox Randomly Opening Blank Windows

Starting two days ago Firefox (Quantum 58 64-bit) has begun opening new windows to my homepage at random. It'll often open three or four of them, and if I have a tab curr… (read more)

Starting two days ago Firefox (Quantum 58 64-bit) has begun opening new windows to my homepage at random. It'll often open three or four of them, and if I have a tab currently open at the time it occurs that tab will also go to my homepage (which is the default blank page). It happens about once per hour.

This happens when I'm using my computer or not, and even if there is other software in focus at the time.

What I've tried so far:

Reset Firefox (No change) Clean reinstall (No change) Safe Mode (Still happens) Ran Malwarebytes/Avira (Found no malware) The only extension I have installed is uBlock Origin.

Any ideas as to what else I should try or what the problem might be?

Asked by Kureigu 2 years ago

Last reply by jscher2000 2 years ago