Showing questions tagged: Show all questions
  • Solved

ChunkApp

How can I remove ChunkApp from my browser? It is not showing in my extensions, but i know its there because the internet service I use at a customers site wont allow me t… (read more)

How can I remove ChunkApp from my browser? It is not showing in my extensions, but i know its there because the internet service I use at a customers site wont allow me to utilize my browser because of the redirect to Chunk App host/server.

Please help I do not want to switch to Google Chrome because of this legal search engine redirect virus.


Mac Operating System

Asked by mbosh 3 weeks ago

Answered by jscher2000 2 weeks ago

frequent crashes mostly when clicking on a link or button

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). N… (read more)

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). Next one to try is updating Mac OS because I am one version behind. that being said, the update takes a long time and just wanted to see if anybody can quickly identify what may be the issue before upgrading Mac OS. It seems to mostly crash when clicking on a link or button.

Please note that from the very beginning when I started using Firefox close to a year ago, I had a specific bug that has never been solved (but it never caused crashes in the past). What happens is any type of pop-up menu does not open properly and the pop-up itself "crashes" when you try and open it (e.g. auto fill pop up when you focus an input, context menu pop up, drop-down menu for various Firefox actions in the toolbar, etc.), but it does eventually open with several attempts. Would greatly appreciate any help, thank you.

crash report ID: bp-f7262280-9bd9-4039-b407-d841c0210826

Asked by stephenp1394 1 month ago

Last reply by stephenp1394 4 weeks ago

Problems after update

Hey, every single site looks different after update 91. Strange and impractical. Layout, surface, colours, font size. It's very annoying. I already uninstalled Mozilla, b… (read more)

Hey,

every single site looks different after update 91. Strange and impractical. Layout, surface, colours, font size. It's very annoying. I already uninstalled Mozilla, but after reinstalling it, the problem was there again. I tried to follow, as far as I could understand it, some tipps from MozillaZine Knowledge Base. To no avail. What can I do to solve this problem? I can't use Firefox like this anymore. I'm writing this via Chrome.

Thanks! Susanne

Asked by supasch 1 month ago

Last reply by jscher2000 1 month ago

bookmarks failing to update

Dear Firefox Community I’m a Mac user. I’ve been a happy Firefox user for about eight years or more, with few problems. The only main one has been the refusal of Firefo… (read more)

Dear Firefox Community

I’m a Mac user. I’ve been a happy Firefox user for about eight years or more, with few problems. The only main one has been the refusal of Firefox to update automatically, even though I’ve ticked the box in preferences for this to happen so I always have to update by restarting Firefox manually and downloading it again.

I’m currently using Firefox 78.8.0esr. It needs updating, and I’ve tried about six or seven times over the last 6 weeks (most recently to Firefox 90.0.2dmg). Every time I do this, however, Firefox loses memory of me - and all my bookmarks (you’ll understand that after eight years there are a few hundred of these) disappear. I’ve copied them in in various ways (most recently by importing my Firefox bookmarks from 78.8.0 into Safari and then into Firefox 90 - and it works for about 12 hours or so, but then on the second or third time I open it reverts to the bookmarkless screen as if I’m a completely new user (with a really irritating picture of Soraya who is a Firefox fan and presumably is exempt the kind of problems I’m having).

Can you explain what is happening please, and how I can overcome this?

Thanks,

Steve Charters

Asked by Steve Charters 1 month ago

Firefox Developer Edition 91.0b9 crashes, crash reporter not working. MacOS 10.15.7.

Firefox started crashing a few times a day after updating to v91. Crashed Thread: 5 Socket Thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: … (read more)

Firefox started crashing a few times a day after updating to v91.

Crashed Thread: 5 Socket Thread

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information: stack buffer overflow


I checked and It looks like crash reports aren't being sent to Mozilla, even though it's enabled in settings. The last one that was sent was in 2019.

When I try to open "Firefox Developer Edition Crash Reporter.app", the crash reporter crashes.

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information: dyld: launch, loading dependent libraries

Dyld Error Message:

 Library not loaded: @executable_path/libnss3.dylib
 Referenced from: /private/var/folders/*/crashreporter.app/Contents/MacOS/crashreporter
 Reason: image not found

Asked by zaphod420 1 month ago

Last reply by zaphod420 1 month ago

The new version of Firefox 90.0.2 doesn't work with many websites

Several websites I use frequently, including Facebook, the Macquarie Dictionary and even Mozilla's own support website, don't work properly with the new version of Firefo… (read more)

Several websites I use frequently, including Facebook, the Macquarie Dictionary and even Mozilla's own support website, don't work properly with the new version of Firefox. I even had to use Google Chrome to access this support page, as I couldn't get past the login page using Firefox. When I first opened the new version, Firefox told me that I had to enable cookies for it to work. I went to Preferences and checked that cookies were definitely enabled. I quit and restarted both Firefox and the entire computer, checked that cookies were still enabled and it still doesn't work. Why is this happening? I don't want to change my default browser permanently, but I need it to work for me. Can anyone help?

Asked by lordwhybro 1 month ago

Last reply by FredMcD 1 month ago

I am the administrator but unable to share articles from The New Yorker's website to Facebook on my IMac. How can I access permission?

Using Firefox, I am unable to share articles from The New Yorker's website to Facebook on my IMac. I get an error message that reads: "App Not Setup: This app is still… (read more)

Using Firefox, I am unable to share articles from The New Yorker's website to Facebook on my IMac. I get an error message that reads: "App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin. for permissions." I do not get this error message when I use Safari, only Firefox. There is no administrator as this is a home device, so what do I have to do on my Firefox settings to access permission?

Asked by pc1011 2 months ago

Last reply by pc1011 2 months ago

Prime Video does not play HD videos, only very low quality

With Firefox 89.0.2 (64 bit) on macOS i can't play HD videos, they go on very low quality. There wasn't problems some version ago, but i can't say since. I have no issues… (read more)

With Firefox 89.0.2 (64 bit) on macOS i can't play HD videos, they go on very low quality. There wasn't problems some version ago, but i can't say since. I have no issues with YouTube and Prime Video works well in Safari. Widevine version is 4.10.2209.1, and the plugin and the plugins auto-update are both enabled.

  • I tried to clear all cookies/cache/data without any luck.
  • Tried Troubleshoot mode, same issue
  • I tried also to change DNS to google dns, i was using AdGuard dns, but not even this resolve the issue unfortunately.
  • I tried also a second instance on Firefox on macOS, without extensions and default settings, but the issue still persists.
  • Tried latest nightly, disbaled all privacy block/settings, all permitted, but no luck again.

On the console of the nighlty build i see some errors, in the gdrive link i made a short video. video link

Asked by benzo 2 months ago

Last reply by AliceWyman 2 months ago

Hosts of bugs

MacOS Catalina 10.15.7 Firefox 88.0.1 (64-bit) All recent Firefox versions have killer bugs. A new one was actually trying to login here. The error message said 'Cookies … (read more)

MacOS Catalina 10.15.7 Firefox 88.0.1 (64-bit)

All recent Firefox versions have killer bugs.

A new one was actually trying to login here. The error message said 'Cookies must be enabled' and I couldn't get further. Cookies *were* enabled! I shut down Firefox, and re-opened, and all was then OK.

. Web pages with scripts are often completely blank. . Pop-ups are often blank. If not they often don't work, like (critically) Ebay login. . View source (CMD U) works for new pages. However doesn't update if the source page changes.

 I do use <CMD U> from the changed front page.

A silly one is that the keypress to 'Copy Link' was deviously 'A', but not shown. It has now changed to 'L' and still not shown. Why? I very much prefer Firefox, and all the many shortcuts are memorised (well bar 'L' (8-)# )

However I so often now have to use Safari or Chrome to get around the bugs. This is a pain as the interfaces are different, and specifically 'View Source' never has a shortcut key. They also have their own bugs!

Asked by Tonyfirshman 4 months ago

Last reply by Tonyfirshman 4 months ago

  • Solved

How do I view a list of my open tabs?

A few weeks ago, I had an iMac meltdown. When the repair was finished, I no longer had any of my browser history or preferences, though the tech was able to save my bookm… (read more)

A few weeks ago, I had an iMac meltdown. When the repair was finished, I no longer had any of my browser history or preferences, though the tech was able to save my bookmarks. But there's one thing I can't figure out, in terms of restoring Firefox in a way that duplicates how I had it.

At the top of a Firefox page, when multiple tabs are open, I used to have a button to the right of the most recent tab, near the + sign, that gave me a vertical list of all open tabs. That's gone, and although I've looked through all my preferences, I can't fine one that brings it back.

Thankful for any suggestions!

Asked by rob.tannenbaum2 5 months ago

Answered by jscher2000 5 months ago

  • Archived

Firefox Keeps Crashing. Tabs and entire Browser

Please tell me why Firefox Keeps Crashing. Sometimes its the Tabs and sometimes the entire Browser. Crash Report ID below bp-7e6f880e-eb7b-4675-8b03-ddddd0201016 … (read more)

Please tell me why Firefox Keeps Crashing. Sometimes its the Tabs and sometimes the entire Browser.

Crash Report ID below bp-7e6f880e-eb7b-4675-8b03-ddddd0201016

Asked by bruce71 11 months ago

Last reply by FredMcD 11 months ago

  • Solved
  • Archived

Facebook Loads to Blank White Screen

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts? … (read more)

When I try to go to Facebook via Firefox, I now see a blank white screen. I have uninstalled and reinstalled. I have disabled add ons, I have cleared cache. Thoughts?

Asked by bsilver387 11 months ago

Answered by jscher2000 11 months ago

  • Archived

Gmail inline images displaying as image filenames, not images

When I receive an email with an inline/embedded image, I only see the image's filename. When I insert an inline/embedded image into an email, I see the image, but once i… (read more)

When I receive an email with an inline/embedded image, I only see the image's filename. When I insert an inline/embedded image into an email, I see the image, but once it is sent, only the image's filename is displayed within my email--the recipient is able to view the image as normal on their end. This image issue has not affected image searches or anything other than in Gmail using Firefox--I can see the images when using Google Chrome and Safari. Any advice or help is greatly appreciated!

Mac Catalina 10.15.7 Firefox version 81.0 64-bit No Extensions Add ons

  OpenH-264 Video Codec provided by Cisco Systems, Inc.
  Shockwave Flash (32.0 r0)
  Widevine Content Decryption Module provided by Google Inc.

Asked by katfoster 12 months ago

Last reply by FredMcD 12 months ago

  • Archived

Download button activates randomly

Hi, I've been experiencing quite a concerning bug (I hope) in which the Firefox Download Button Animation starts by it's self at random intervals with no warning whatsoev… (read more)

Hi, I've been experiencing quite a concerning bug (I hope) in which the Firefox Download Button Animation starts by it's self at random intervals with no warning whatsoever and no downloaded file in /Downloads.

Its been happening for a bout 2-3 weeks now I think and is beginning to worry me.

Thanks

Asked by hlaxfors 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF on Catalina crashing repeatedly

FF v79 crashes multiple times per day, always when I click on a button, link, or anything. rolling back to v77 did not help. FF Nightly does it too. can't find a fix! Mac… (read more)

FF v79 crashes multiple times per day, always when I click on a button, link, or anything. rolling back to v77 did not help. FF Nightly does it too. can't find a fix!

MacOS Catalina.

Asked by Midtoad 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox is experiencing constant crashes and making my computer fan work hard

Hello, Firefox is experiencing constant crashes and making my computer fan work hard. I have a lot of windows and tabs open. My computer has a 2TB SSD and 64GB of memory.… (read more)

Hello,

Firefox is experiencing constant crashes and making my computer fan work hard.

I have a lot of windows and tabs open. My computer has a 2TB SSD and 64GB of memory.

The following are the most recent crash reports:

Submitted Crash Reports Report ID Date Submitted bp-07dd4c2b-c62d-427f-9fd1-29a1f0200805 8/4/20, 5:32 PM View bp-1ba264c3-12a3-4e98-b6a6-c23c00200805 8/4/20, 5:32 PM View bp-7d333e71-1859-4c9b-9d16-f00f20200805 8/4/20, 5:32 PM View bp-e8be1074-865b-4199-8807-7a2d20200805 8/4/20, 5:32 PM View bp-5914ba93-a3ba-4b71-9b98-342460200805 8/4/20, 5:32 PM View bp-2e9cb29f-36f4-4435-85d4-e427e0200803 8/3/20, 8:42 AM View bp-670076a6-d796-4b47-9e3d-41ed70200731 7/30/20, 5:33 PM View bp-574d2207-c973-4702-82f2-0a95f0200725 7/25/20, 12:44 PM View bp-dca417d2-036b-432d-8cea-05c020200723 7/23/20, 8:27 AM View

Thank you in advance for your assistance.

Asked by nelson15 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes regularly for different reasons

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. M… (read more)

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

Asked by u.yilmaz91 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My Firefox Browser Is Being Accessed Remotely and cetain formerly secure websites are changed to insecure. I need help in securing my MAC IOS

A group of experienced hackers have made my devices their target. They continue to remove any security I try to place on my computer, i.e., downloading developer apps wh… (read more)

A group of experienced hackers have made my devices their target. They continue to remove any security I try to place on my computer, i.e., downloading developer apps which allow them to administer the computer and devices.

They have maliciously targeted my business and sabotaged a lot of my apps so that they will not work. Going to the "Authorities" is a waste of time. so I will not discuss this.

I need help in tracing the street trash thugs who continue to access my computer, place malicious malware and worms on my computer so that it will not function at his required level, and replacing bonafide adds with fake apps so that they can control and conduct surveillance on all of my Apple Devices.

I have reported this problem to Apple and they are worthless. Not enough training, and the service is inferior.

I need upper level technical support to identify how they are manipulating my browsers so that they provide absolutely no security.

Malwarebytes is manipulated, Avast as well, and they have downloaded an app that allow them to share my screen and collect all of my passwords as they are individually entered.

Asked by expertsbk 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Firefox will not open

I received an error message warning of suspected malware when attempting to update a Firefox password using Dashlane and chose the block option. Now whenever I try to op… (read more)

I received an error message warning of suspected malware when attempting to update a Firefox password using Dashlane and chose the block option. Now whenever I try to open Firefox I get this message:

The application “Firefox” can’t be opened.

I have tried reinstalling Firefox but it doesn't work. I do not know which app sent the original message, since I did not have Norton app blocking activated.

Asked by becket.mcgrath 1 year ago

Answered by FredMcD 1 year ago