Firefox Support Forum

So, I have been having this issue for quite a while and I'm not sure how to fix it. The issue is whenever I try to stream video and/or music, the page shuts down and a little yellow bar appears at the top saying, " The WidevineCdm Plugin has crashed." And I'm not sure how to fix this. This happens when I am trying to stream certain things such as Hulu, Spotify, and Crunchyroll. I have tried various options like switching DRM on and off, submitting crash reports, and even restarting my my computer. But those don't work.

If anyone knows how to fix this, please let me know. Thank you, and have a good day! <3

To all Firefox gurus:

RE: Widevine Content Decryption Module 4.10.2209.1

Have Firefox 78.10.0esr (64-bit) with PLug-in Widevine Content Decryption Module 4.10.2209.1

Have (Late-2012) Mac Mini with Mac OSX 10.9.5 (A MUST HAVE, due to it being the last version that is compatible with Nikon and other software no longer supported)

So, upgrading Mac Operating System is not an option.

And, upgrading Firefox does not seem to be an option, because 78.10.0esr is the last compatible version with the Mac 10.9.5 operating system.

The issue I am having is when I go to read the online edition of the newspaper. a long thin yellow bar appears at the top of the screen with "The Widevine Cdm has crashed. (Learn More)" and further down on the page it shows, "Video Player Error Sorry, there has been a technical error with this video stream." with an error code that relates to "Digital Rights Management" . . . It is checked in Preferences > General.

So, not sure what the problem is.

This has occurred within the past two weeks ONLY.

Any help or advice would be appreciated.

Thank you, in advance.

I have been watching netflix from my macbook air on firefox everyday and suddenly the video im watching abruptly stops and at the top of the page it says " WideVineCdm plug in crash" and at first refreshing the page would remedy the issue and i could resume my video but now refreshing doesn't do anything & I have spent literally all day trying to get back to what i was watching and it's so frustrating because all the tips on what to do are not helping at all and i am sure i am using the most updated version of firefox.. Help! Please!

I have a plugin that says its crashed it's the WidevineCdm plugin. I have tried submitting a crash report but it won't let me. I tried resetting the browser, re-downloading the browser nothing seems to help. What do I do?

Tried ticking the box in preferences

Tried the about:config

changed it to 2 and it is still not working on my new macbook pro

version 10.15.7

macOS Catalina

Hello folks,

I'm looking to upgrade my FF browser as much as possible, but I need to run Mac OS X 10.9.5 (for legacy software) on my older iMac.

Currently running "78.15.0esr (64-bit)" and the "About" window says "Firefox is up to date" and "You are currently running on the esr update channel" (Not sure what that means)

Any help would be greatly appreciated! Thank you.

TJ

I had to restart my MACOS10.12 and tried to restore Firefox but could not due to new version (91.8) which is unavailable on my MAC. I restored 78.5, however all of my bookmarks have been lost. Can you let me know how I can restore them?

I typed www.netflix.com in the address line and Netflix tried to come up. But I got a huge black page with an error message.

 Error Code F7702-1003 

At the top of the page in a thin yellow box it says

 The WidevineCdm plug-in has crashed. 

It suggested that I reload the page and the plug-in would reset itself. I did but it didn't.

How do I fix this problem?

Today on my Netflix I received a "widevineCDM plugin has crashed" message. I went to the plugins and everything is updated even my FireFox. I have uninstalled and re-installed this app, but nothing has helped. Not sure what else to do. Any suggestions would be helpful. Thank you in advance.

I have a problem watching video on Netflix and HBO Max. My Firefox is up to date and I checked my settings. But do I really have an up to date Firefox? Is that what's causing me to not watching a show or movie? Or it's a crash that can be fixed?

What can I do? Or what can be done?

Last week (14 April 2021) I was able to watch videos on netflix and hulu. This week (21 April 2021), however, a yellow bar appears across the top of the page, saying, on the left-hand side: "The WidevineCdm plugin has crashed Learn more...", and, on the right-hand side, "[Reload page] [Submit a crash report]". Repeated submissions of crash reports, as well as repeated reloading of the page, results in exactly the same: same yellow bar, same inability to watch videos. Likewise, clicking on "Learn more" merely results in the widevine.com page, which states that the company does not service end-users. In addition, last week (14 April 2021), I purchased a video on youtube, and watched part of it. This week (21 April 2021), wanting to watch the rest of the video, all I encounter is: "Your browser can't play this video. Learn more." Clicking on "Learn more" yields "Your browser is up to date. You can use YouTube's latest features!" Repeat ad nauseam. So, it seems that, even though my browser is up-to-date, I am still unable to watch videos on either youtube, hulu, or netflix.

Before April 21st, 2021 I never had any issues with playing videos on Disney Plus, Netflix, etc. But since Widevine updated I cant play any videos without Widevine crashing. I reload the page (as it suggests) and it still wont work. I refreshed Firefox and that didn't work. I also tried to chat with Widevine but their page said "Widevine is a technology provider and we do not provide support to end users. Please contact your application or service provider for support on your particular issue."

Does anyone know what I can do to solve this problem? I really appreciate your help!

I'm on a Mac and the version Im using is 10.9.5. My firefox browser is 78.10.0esr (64 bit).

Amazon Music suddenly won't play/started crashing. A yellow bar comes up on top of the screen saying The Widevinecdm has crashed. It was running fine until yesterday and I can't think of any changes I've made. Or did I update Firefox, it's so automatic I don't remember. I'm running OS 10.9.5 on an older Macbook Pro with Firefox 78.10. Thanks.

Hi. I tried updating firefox and add-ons. But nothing is working, I keep getting the same error. What can I do? none of the streaming platforms are working. Also, when I go to ¨about firefox¨ it says, it´s updated but under it it says ¨you are currently on the esr update channel¨. What does that mean?