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Inscrutable error message, proverbial haystack in HELP

Unable to connect An error occurred during a connection to www.counterpunch.org. The site could be temporarily unavailable or too busy. Try again in a few moments. … (read more)

Unable to connect

An error occurred during a connection to www.counterpunch.org.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

So, what should the network connections be (I haven't a clue)! As far as I know the configuration has been automatic up to now; for all other sites it works just fine! Yours is esoteric and has lost me.

Asked by Kaleopono 1 week ago

Fonts in Google Have Turned Japanese I Really Think So ... and more

A bit of background, I have been working on systems since the Commodore Vic 20, so I'm not 'new' or would typically be helpless as many are if they have system problems. … (read more)

A bit of background, I have been working on systems since the Commodore Vic 20, so I'm not 'new' or would typically be helpless as many are if they have system problems.

Over the last week I decided to format my Mac and re-install the operating system. I have a lot of graphics design that I will be doing for an unknown period of time. I have over the years collected many free fonts and I started installing them about 5 days ago. I don't believe my installing fonts wouldf have affected anything within Firefox, but Firefox is the only browser that I'm having this problem with. I checked Safari and google displays everything as it should as well; my graphics deisgn software forums are displaying fine. I have not used google for anything during the period that I was installing the fonts, so I don't know exactly when this started but yesterday I discovered it.

I tried going to the menu on the top right hand corner -> Help -> More Troubleshooting Info -> Refresh Firefox. I then went into MacCleaner Pro -> Clear Cache and Clear Purgable Data. Then restarted the machine. No change.

I then saved my passwords and bookmarks, then uninstalled Firefox using MacCleaner Pro and then went to Remove Remaining files.

Downloaded a new copy of Firefox and the problem still exists.

I tried changing the theme to others. Went to Settings -> General -> Language and Appearance. Set theme to dark, then back to automatic. Changed the main font from (Default) Times to Times New Roman and back to (Default Times) ... but still this problem exists...

Help... Please and thank you.

Asked by Br007 4z 1 week ago

Last reply by Br007 4z 1 week ago

Startpage won't open gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox

Firefox will not open Startpage gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox. Can open the search engine on Chrome but not on Firefo… (read more)

Firefox will not open Startpage gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox. Can open the search engine on Chrome but not on Firefox or Safari.

Asked by firefox.iuekn 1 week ago

Plugin not working even with all the required permissions provided

I have created a firefox plugin, whose job is to get the cookie from the server and set it for a particular website. I have plugin with same logic for chrome as well. For… (read more)

I have created a firefox plugin, whose job is to get the cookie from the server and set it for a particular website. I have plugin with same logic for chrome as well. For firefox, I need to sometimes toggle the permissions to make it work, but suddenly the plugin has stopped working. Its not even working even with toggling the permissions, earlier this plugin was working fine. The similar plugin for chrome works perfectly well, and for that I dont need to change or toggle any permissions. I am not able to identify the issue. It would be great if someone could help me with this.

Asked by amenreet sodhi 1 week ago

2FA Sometimes Only Accepts Hardware Key for Biometrics Instead of Touch ID

When choosing biometrics for 2-factor authentication, sometimes Firefox will only prompt for a physical hardware key, and Touch ID does not work. Support for built-in bio… (read more)

When choosing biometrics for 2-factor authentication, sometimes Firefox will only prompt for a physical hardware key, and Touch ID does not work. Support for built-in biometrics is inconsistent.

For reference, I am using Mac OS Sonoma 14.4.1 with an ARM processor.

Asked by Sarah 2 months ago

Trying to update email address

Am trying to update my email address. When I try to make the secondary the primary, it wants a verification code entered. The field for this code will not let me paste it… (read more)

Am trying to update my email address. When I try to make the secondary the primary, it wants a verification code entered. The field for this code will not let me paste it or enter it manually. Will this glitch be fixed soon?

Asked by Carmen 2 months ago

Selecting long-saved bookmarks in Firefox.com or DudkDuckGo.com causes the pages to hang up and not display

Why are my bookmarks all of a sudden not working anymore. Selecting the saved bookmark from DudkDuckGo or Firefox does not load the page. Did i change a setting acciden… (read more)

Why are my bookmarks all of a sudden not working anymore.

Selecting the saved bookmark from DudkDuckGo or Firefox does not load the page.

Did i change a setting accidentally/

Did Mozilla change the functionality?

What's going on?

Thanks for your help.

Note: I can access the page by going directly to its URL ... but what's the point of bookmarks if that is necessary?

Thx. again.

Rob Kuhn

Asked by robkuhnjr 2 months ago

  • Solved

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (read more)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Asked by taina1 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

My fonts within google have gone haywire

As you can see from the image, my fonts while using Google have gone completely haywire. The only thing i can possibly associate this with is the fact that I've been inst… (read more)

As you can see from the image, my fonts while using Google have gone completely haywire. The only thing i can possibly associate this with is the fact that I've been installing fonts onto my Mac for use within a new graphics design suite that I purchased. While i have been performing that task, i cannot possibly come up with a reason as to how this has happened. Google does not operate like this on Safari. I typically don't use Safari and I use any Google products as little as possible... my primary browser is Firefox .. i tried to reset the configuration using the info i found to reset Firefox to it's defaults... i even tried to uninstall and reinstall Firefox... If the font had changed to something farily legible it wouldn't be so bad, but this horrific looking 'Asian style' font is barely legible.. any help would be greatly appreciated.

Asked by Br007 4z 1 week ago

Only a few of the articles I've saved to Pocket are showing up on Firefox

I added the Save to Pocket (mini) extension to Firefox 125.0.2 today. When I look at the collection of articles I've saved to Pocket (I've been using Pocket for years) in… (read more)

I added the Save to Pocket (mini) extension to Firefox 125.0.2 today. When I look at the collection of articles I've saved to Pocket (I've been using Pocket for years) in the browser, I only see 8 articles. But when I open Pocket on my iPhone and iPad, the list of articles I've saved is much more longer (an estimate would be between 50 and 75 articles saved to Pocket). I haven't found any articles in Mozilla support to help me solve this. Thanks

Asked by schwann240 2 months ago

Print quality

Since 127.0.0 and now with 128.0.0 i am unable to print readable barcodes from the firefox web browser due to the print quality being so poor, (other web browsers print f… (read more)

Since 127.0.0 and now with 128.0.0 i am unable to print readable barcodes from the firefox web browser due to the print quality being so poor, (other web browsers print fine)

Asked by cs810 1 week ago

Weird fullscreen animation on mac

So on my macbook when I enable fullscreen the anmation is super weird. first it stretches the video to the top and then just expands to the whole screen, when I go out of… (read more)

So on my macbook when I enable fullscreen the anmation is super weird. first it stretches the video to the top and then just expands to the whole screen, when I go out of fullscreen is stretches to the bottom and then goes out off fullscreen. for example on safari it just expands the video until it takes up the whole screen. I have gone in about:config and disabled the fullscreen animation but that did nothing.

Asked by senne1009 2 months ago

Last reply by zeroknight 2 months ago

Lost codes

Firefox Motzilla code question I’m signing into Printify using my Firefox account. Everything was good getting my Etsy shop as it was. But all of this came to a halt bec… (read more)

Firefox Motzilla code question I’m signing into Printify using my Firefox account. Everything was good getting my Etsy shop as it was. But all of this came to a halt because I needed to pare my IPhone with my MacBook Pro. Couldn't get anywhere. Couldn't login to Prinitfy. It asked me for my code and this brought everything to a halt. I hunted everywhere. I don't have them. Needing codes is relatively new to me. I have been mostly working on designing and publishing products for Etsy. End of last year and this one, I've been hacked (4 months to repair) Right now I’m working on retrieving nearly everything including my identity. which happened last week. I believe over half of what I lost has been fixed. It is slowly coming to completion, but I need the codes or possibly new ones please, now to get into Printify. I have 73 products in my store.. To finish. the codes, where would they be? What do I do? I don"t know. I have much time to fulfill my mission, I've gone broke because of all the problems I've had, but I keep trying. Please help me. FYI, I work on a 2019 16" MacBook Pro: Sonoma 14.5.

My best to you all, Jane Magarigal

Asked by Jane Magarigal 1 week ago

Last reply by TyDraniu 1 week ago

Lost shortcut bookmark

I have saved a lot of shortcuts bookmark on my homepage,yesterday when i opened my firefox,it was all gone and it went back to default homepage. what do i do to recover … (read more)

I have saved a lot of shortcuts bookmark on my homepage,yesterday when i opened my firefox,it was all gone and it went back to default homepage. what do i do to recover it.

Asked by revilof 2 weeks ago

Last reply by cor-el 2 weeks ago