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Firefox crashes on using youtube

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a… (read more)

Hi, my Firefox keeps crashing on using youtube (on openening youtube.com or any site which integrates a youtube video). My crash report ID is as follows: bp-d25e9417-a29a-4ce2-ac69-1e8460220329 Is there anything I can do? Thx a lot, Maike Scotland

Asked by maike9283 8 months ago

Answered by jonzn4SUSE 8 months ago

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Clicking on a "mailto" link opens a new tab then automatically closes immediately

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email… (read more)

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email is created. I see that other users have reported this behavior in the past, and I've tried the suggested remedies without success. Specifically, I ran Malwarebytes, and it found no threats. I then started Firefox (on the Mac) via the Option key (to start it without ad-ons), and that does not change the behavior. I'm on ver 99.0.1 of FF, which is up to date as of 4/20/2022 (today). My Mac OS is also up to date (ver 12.3.1). My Mac is a 2021 MacBookPro with the Apple M1 Pro chip. I use gmail. OTHER BROWSER (like Safari and Chrome) can open "mailto" links in a new tab in FF (which is my default browser, and used for mailto links) just fine! Here is an example of the URL that I see in a new FF tab opened via Chome: https://mail.google.com/mail/u/0/?fs=1&tf=cm&source=mailto&su=Cover+of+the+River+Journal&to=Steve+Mones%3Cstevenmones@optonline.net%3E Any help would be appreciated. - Thanks, Jim

Asked by mrjimchristensen 7 months ago

Answered by mrjimchristensen 7 months ago

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Error 410

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a re… (read more)

When I try and open some articles on the BBC new wesite I get the attached message. How can that be resolved please? VPN is off. Error: 410 Gone Your client has made a request for a BBC domain that is no longer hosted on Akamai, but the request was sent to an Akamai IP address. This suggests your client is using a very out-of-date DNS response, or one that has been altered. If you're using VPN software or similar, try disabling it and / or contact your VPN provider's technical support.

Requested URL: https://www.bbc.co.uk/news/world-asia-61820604 Ghost IP: 104.124.180.165 Slot: 3891 NPN / ALPN protocol: h2 Client IP: 130.43.170.125 Timestamp: 1655367219 Internal ticket reference: PRB-1597.

Asked by KP 5 months ago

Answered by KP 5 months ago

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Mozilla Firefox ver. 50 not prompting user to install Java plug-in for legacy website

I have a user who runs SRS/Crystal Reports on their Windows 11 Lenovo laptop, but every time we go to the website where a Java-enabled pop-up window for viewing spreadshe… (read more)

I have a user who runs SRS/Crystal Reports on their Windows 11 Lenovo laptop, but every time we go to the website where a Java-enabled pop-up window for viewing spreadsheets is supposed to load we keep getting a "A plugin is required to play this content" error message, but no option to install/approve the running of Javascript.

I have downloaded and installed the JRE and JDK on the endpoint device, but still no luck getting Firefox to load it. I am running the 32-bit version of the web browser, not 64-bit, so I am kind of stumped about how to proceed from here.

Is there a place I can manually download/install these Java plug-ins?

Thanks.

Asked by kris.robinson 7 months ago

Answered by kris.robinson 7 months ago

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Access to REI denied on Firefox WHY?

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server. Reference #18.f697c68.1648515585.37d0ad20 … (read more)

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server.

Reference #18.f697c68.1648515585.37d0ad20

Asked by xueshg12 8 months ago

Answered by xueshg12 8 months ago

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Sites not loading with Google Fonts APIs, CDNs, etc.

Running Firefox 98.0.2 (64-bit) Mac OS Monterey 12.2.1 (21D62) Many websites are not loading at all or taking many minutes to load (bankofamerica.com, maps.google.com, et… (read more)

Running Firefox 98.0.2 (64-bit) Mac OS Monterey 12.2.1 (21D62)

Many websites are not loading at all or taking many minutes to load (bankofamerica.com, maps.google.com, etc.) Maps.google.com does not even load on Firefox.

Usually indicates 'waiting for fonts.google.' in the lower left hand corner, but site never loads. This is happening more frequently, on more and more websites.

Google Chrome has 0 issues loading the same websites. Firefox specific issue independent of ISP. Tried restarting, updating, etc. No luck.

Asked by stevenrkn 8 months ago

Answered by stevenrkn 8 months ago

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Firefox redirects my local domain (.loc) to a web search

I have a local development environment setup which uses the .loc TLD to resolve to directories on my machine. In Firefox when I type foobar.loc into the url bar and hit e… (read more)

I have a local development environment setup which uses the .loc TLD to resolve to directories on my machine. In Firefox when I type foobar.loc into the url bar and hit enter, I am sent to my search provider with results for foobar.loc instead of to the domain foobar.loc.

How can I tell Ffx to not perform search in these cases?

Asked by connect10 7 months ago

Answered by connect10 7 months ago

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I keep having to sign in when opening Google search page

and not only that, when I click on sign in - it shows me a work email address that I rarely use - not my Firefox account / main email. I have to click NEXT then change em… (read more)

and not only that, when I click on sign in - it shows me a work email address that I rarely use - not my Firefox account / main email. I have to click NEXT then change email address from the drop down menu. I followed the setting attached. but it's still does it. I close Google tab, then go back and im signed out again! It's extremely annoying. How on earth can I fix this?

My tech info: Macbook Air Mac OS 12.2.1


Rebecca

Asked by rebknell 8 months ago

Answered by jonzn4SUSE 8 months ago

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Can't use touch ID for passwords.

My macbook is a 2019 16", running Monterey 12.3.1, and has the touch ID sensor on the top right of the keyboard. I love having it for all my log-ins, but can only make i… (read more)

My macbook is a 2019 16", running Monterey 12.3.1, and has the touch ID sensor on the top right of the keyboard. I love having it for all my log-ins, but can only make it work in Safari. When I look online I'm told to go into settings> privacy > and then just choose the toggle to turn it on. My version of Firefox (which says it's up to date) does not have that option in the Privacy and Security section of settings. Any thoughts? I'd rather use Firefox than Safari, but that is a HUGE feature to me. Thanks!

Asked by ppetrocc 7 months ago

Answered by Infinity__ 7 months ago

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pdf viewer not displaying colors correctly

Hi, I find that recently, my Firefox 102 (on MacOS 12.4, 2019 MBP 16) no longer displays colors correctly in pdf files. For example, in the attached screenshot I compare … (read more)

Hi, I find that recently, my Firefox 102 (on MacOS 12.4, 2019 MBP 16) no longer displays colors correctly in pdf files. For example, in the attached screenshot I compare page 4 of https://arxiv.org/pdf/2201.08431.pdf seen in Firefox and Chrome. Could anyone give me some idea how to fix this issue?

Asked by he.jia.phy 5 months ago

Answered by he.jia.phy 4 months ago

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How do I delete a saved user name that is wrong in firefox on Mac

Previous posts from years ago said to highlight the wrong user name and hit Shift + Delete. That used to work, but no longer does. How can I remove the incorrect user n… (read more)

Previous posts from years ago said to highlight the wrong user name and hit Shift + Delete. That used to work, but no longer does. How can I remove the incorrect user name from the drop down list?

Asked by sdd250 7 months ago

Answered by cor-el 7 months ago

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Search Engine Stuck on Amazon After Updating to Firefox 99.0.1 on Monterey 12.3.1

A short while ago, Firefox was automatically updated to 99.0.1 on my iMac running Monterey 12.3.1. Suddenly, for no apparent reason, the search engine is stuck on Amazon … (read more)

A short while ago, Firefox was automatically updated to 99.0.1 on my iMac running Monterey 12.3.1. Suddenly, for no apparent reason, the search engine is stuck on Amazon with no other search engine options available. I normally use Google.

Even if I go into the Firefox settings to the "Search" panel, it is showing ONLY Amazon as the available option in the pull-down menu under "Default Search Engine". In the "Search Bar" section, I have it set to "Add search bar in tool bar". But even if I set it to "Use the address bar for search and navigation", and then switch it back to "Add search bar in tool bar", Amazon still remains the only available search engine.

As a last step, I installed the "Google Search" add-on by 3Indian to see if I could get back my Google search engine, but Google still doesn't show up as an option anywhere, and I am still stuck with just Amazon.

Is this a bug in the latest Firefox build? Did the developers forget to enable something when they did this build perhaps?

Asked by WordWeaver 7 months ago

Answered by WordWeaver 7 months ago

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Incorrect site view

Firefox refuses to show my website correctly on my MacBook Pro M1 Pro, using OS 12.2. All other browsers on show it correctly. Firefox on my iPhone and iPad show it corre… (read more)

Firefox refuses to show my website correctly on my MacBook Pro M1 Pro, using OS 12.2. All other browsers on show it correctly. Firefox on my iPhone and iPad show it correctly too. I have tried all the obvious things... refresh, clear cache, deleted the application and reinstalled. However, I still get the same disjointed view of my website.

Please see the first image of how it looks and the second image of how it should look doesn't seem to want to upload here!

The site is bodymind-fit.com

Asked by pete50 8 months ago

Answered by pete50 8 months ago

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Renaming and deleting folders in 'Other Bookmarks' and 'Bookmarks'

How can I rename or delete folders in 'Other Bookmarks' and in 'Bookmarks'? I've tried over and over and searched support to no avail. I would also like to reorganize the… (read more)

How can I rename or delete folders in 'Other Bookmarks' and in 'Bookmarks'? I've tried over and over and searched support to no avail. I would also like to reorganize the order of the folders but I cannot move them from their position. i would appreciate any help.

Asked by sheilamerle 7 months ago

Answered by Terry 7 months ago

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Importing passwords from Chrome

Hi there. I'm in the process of switching from Chrome and I want to import my passwords. I first tried the 'import from Chrome' option - it says it's successful, but noth… (read more)

Hi there. I'm in the process of switching from Chrome and I want to import my passwords.

I first tried the 'import from Chrome' option - it says it's successful, but nothing has actually been added. Same result after several attempts.

I then tried the csv route. I found out I had to change the config settings, so I did just that, but the 'import CSV' option still isn't showing even after a reset.

So now I'm at a dead end. Any bright ideas please? TIA!

FYI I'm using Firefox 99.0.1

Asked by mjwhite82 7 months ago

Answered by Terry 7 months ago

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video playback fails

Video playback fails to load. When accessing videos from Crunchyroll on a Macbook pro running Monterey2.3.1 (21E258) from Firefox 98.0.2 (64-bit), I see a spinning animat… (read more)

Video playback fails to load. When accessing videos from Crunchyroll on a Macbook pro running Monterey2.3.1 (21E258) from Firefox 98.0.2 (64-bit), I see a spinning animation that never stops. I can access the same content from Crunchyroll by using Firefox from my iPhone without issue. I can view other streaming content like YouTube and Netflix without error. Is there a setting or other fix that I can employ to make this work? I have previously used a workaround with an extension that emulates a mobile environment. Unfortunately this no longer works. TIA for your help.

Eric Kirkpatrick

Asked by ekirkpatrick 8 months ago

Answered by cor-el 8 months ago

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Is it possible to change my email for my Firefox account?

My school email is going to be disabled in a couple of months and I was wondering if there's a way to just change the email associated with my Firefox account, or if I'll… (read more)

My school email is going to be disabled in a couple of months and I was wondering if there's a way to just change the email associated with my Firefox account, or if I'll have to make a new one and carry over my bookmarks/settings/addons etc. manually.

Asked by April Vega 8 months ago

Answered by cor-el 8 months ago

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Default font is replacing all fonts everywhere

The Firefox desktop browser default font is replacing all fonts on some websites, only title fonts on some others, and then leaving others unchanged. It seems random, and… (read more)

The Firefox desktop browser default font is replacing all fonts on some websites, only title fonts on some others, and then leaving others unchanged. It seems random, and I can't stop the default font from taking over randomly on most websites no matter what I do. This was not happening until today, and no browsers or general MacBook Air preferences were changed between today and yesterday when I last used the browser on desktop.

Under Firefox Preferences » Fonts » Advanced, I've made sure to check the box to "Allow pages to choose their own fonts instead of your selections above", and I've unchecked it, and I've re-checked it, and the default is still overriding fonts on most websites.

I've quit and restarted Firefox 3 times.

Help!

Asked by Elan 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago