Firefox Support Forum

Hi, there! I was able to drag and drop directly from my dropbox to outlook in firefox as of Friday. This morning, I can no longer do that. I'm only trying to attach documents (PDF, Office docs) to email in Outlook, and it still works in other browsers like Safari, jut not on Firefox. I need help getting the option to work again. I am on a MAC 10.13.6 with the latest Firefox updates. I thought it might be my computer but with it working in other browsers, I wanted to see if I could get it fixed here. Thanks!

I changed my home page by mistake. It was yahoo.com. Now it is "Sponsored Search by Quick Forms." How do I get rid of it?

Please tell me in simple terms how to reload if my Firefox drop down menu does not display this option...which is apparently crucial. Last couple days, two familiar web-sites have asked me to reload. Note: I read the two "help" instructions, both of which suggest clicking (somewhere) on "Customize," then following instructions which these two helpers provide. Problem: Just as drop-down menu for Firefox provides no "Reload" option, it likewise provides no "Customize" option.

Hello, I've been unable to access google mail/drive recently, w error code SEC_ERROR_UNKNOWN_ISSUER and certificate issuer CISCO. i don't have any antivirus software, I've tried resetting the proxy, clearing cache, reinstalling Firefox, nothing works. If this continues I'll have to definitely move to another browser - with which I have no problem accessing those sites... Help please? Thanks

I've downloaded a couple of add-ons this week that did not do what they claim to do, so I wanted to leave reviews so other users won't waste their time. Except when i got to do so, i am surprised to see that therte is no clear way to write a review for an add-on. I am logged into the add-ons page, i can view the previous reviews for the add-on, but nowhere does it inticate how I can leave a review. Google led me to the Mozilla add-ons wiki which states "You can complete most of the review using the reviewer tools at addons.mozilla.org" except there is no indication to where one can locate these "reviewer tools." Seems a bit funny to me that Mozilla would choose to hide the functionality and make it so difficult to use.

Any help is appreciated.

Dear Firefox,

Yesterday 1-2-23 I lost my tabs. When I tried to restore them I followed the suggestions listed in "help". I clicked on the "menu" on the top right of my browser, found the "history" and selected it. The "restore" option did not appear. On my macbook pro 2012 os 10.13.6 I had 3 "desktop" selections. I had a browser window on each of the desktops that held multiple tabs. The third "desktop" was the "dashboard" which mostly had widgets. Somehow the browser window from one of the Desktops was applied to the dashboard and when I tried to remove it the result was that it closed and was removed from all desktops.

How can I find the sessions or tabs that were present on Jan 1 or before? I'm not that tech savy and would love to be able to speak with a real person that would be able to walk me through a solution if there is a solution.

For the last week or two I have had an issue with Firefox closing my email (yahoo business mail) tab automatically, every time I download a file from an email.

After opening emial I click to download the file, i have the settings set to ask where I want it saved, and then either while I'm selecting the destination and labeling it, or right after the tab automatically closes. It happens both ways which suggests to me it's occurring after a specified amount of time, not based on completion of an action. And it's happening every time.

MacBook Pro Firefox 102.0.1

Any idea how to stop this?

When newest FF version opens, it cannot see any of the data that is in each of my three older profiles. I've switched to each one and each one appears empty with the new version. Is there some new step to take in this version when switching profiles? How to bring an older version of Firefox and older profiles from Backup to replace what's now unworkable... and regain my important data? Thank you for your timely, much needed help.

Firefox is asking for a password but I dont have one, (using a 2012 imac). I'm locked out of using my computer. Started 3 days ago and I entered 3 false passwords which opened a window allowing me to quit but now it doesnt matter how many false passwords I enter it wont allow me to access my computer.

Hi, I have an old mid 2011 iMac running on OS High Sierra 10.13.6. I have updated to the latest version, I restarted my computer, and Firefox crashes suddenly at least a couple of times a week, if not more. Is this a problem that can be fixed or is this just going to be the status quo now?

Thanks for any help or suggestions that may help. Mz. C

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookmarks were retained but all passwords wiped out. Further, as we painstakingly looked up or created new passwords on sites and entered them, the usual Firefox alert would come up asking if we wanted to save the new log-in, user name and password on each site, we'd select "yes" and then find none of them saved. Can anyone advise us? We're rebuilding our saved passwords on Chrome now but have had Firefox as out primary browser for over a decade.

WHAT GOOD DOES IT DO ME TO ADD DEVICES AND TO USE FIREFOX TO SYNC MY PASSWORDS AND EVERYTHING ELSE IF the two devices NEVER SYNC.

I already have firefox on both and I set them up but now the desktop shows no other devices. ' PLEASE IN THE NAME OF HEAVEN TELL ME HOW TO GET MY PASSWORDS UPDATE ON EACH DEVICE WITHOUT HAVING TO DOWNLOAD OR SCAN OR VERIFICATION

I JUST WANT MY PHONE UPDATED

Please return the header to the white background with black lettering. NO COLOR PLEASE! I don't want any changes to the setup or color or anything. Please return to original headers-----BLACK ON WHITE BACKGROUND. NO COLOR OTHER THAN BLACK ON WHITE1

I have used the ... MYPOINTS.COM ... website for many years with the FIREFOX browser. It stopped loading a few days ago. I have tried many different things to get the site to load without any success. Any ideas what is going on and how I can get this site to load again?

My guess is some setting has been changed or I need to change a setting to get this site to load.

I am running FIREFOX 90.0.2 (64-bit) on a MAC POWERBOOK laptop

All i get is a hollow white circle (with a red strip) spinning around and the site will no longer load.

see attached picture of the white circle with red strip that spins and the version of FIREFOX I am running.

whenever I try to use a theme that defaulted to dark mode in the previous update, it defaults to light mode instead. for some websites this means that it displays in bright white. i need dark mode. even when i set the toolbar colour (which previously controlled dark/light in Firefox Colour) to black it's on light mode. how do I get dark mode back, i hate this. this theme (picture attached) used to be dark mode but now it defaults to light. how do i get dark mode back.

How do I delete a single bookmark? The instructions in your help file do not work. I click on the blue star in the top right corner, hit "Delete bookmark," but the bookmark does not delete. I have tried shutting down Firefox and restarting after giving the delete command, but no dice. The bookmark seems immortal! Using Mac OS 10.13.6.