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  • Archived

Drag and Drop PDFs and Office files not working in Outlook

Hi, there! I was able to drag and drop directly from my dropbox to outlook in firefox as of Friday. This morning, I can no longer do that. I'm only trying to attach docum… (read more)

Hi, there! I was able to drag and drop directly from my dropbox to outlook in firefox as of Friday. This morning, I can no longer do that. I'm only trying to attach documents (PDF, Office docs) to email in Outlook, and it still works in other browsers like Safari, jut not on Firefox. I need help getting the option to work again. I am on a MAC 10.13.6 with the latest Firefox updates. I thought it might be my computer but with it working in other browsers, I wanted to see if I could get it fixed here. Thanks!

Asked by elizabeth19 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Did Not Connect: Potential Security Issue

Hello, I've been unable to access google mail/drive recently, w error code SEC_ERROR_UNKNOWN_ISSUER and certificate issuer CISCO. i don't have any antivirus software, I'v… (read more)

Hello, I've been unable to access google mail/drive recently, w error code SEC_ERROR_UNKNOWN_ISSUER and certificate issuer CISCO. i don't have any antivirus software, I've tried resetting the proxy, clearing cache, reinstalling Firefox, nothing works. If this continues I'll have to definitely move to another browser - with which I have no problem accessing those sites... Help please? Thanks

Asked by fannyvessaz 7 months ago

Last reply by Dropa 7 months ago

  • Archived

Can't reload because there's no reload option on drop-down menu

Please tell me in simple terms how to reload if my Firefox drop down menu does not display this option...which is apparently crucial. Last couple days, two familiar web-s… (read more)

Please tell me in simple terms how to reload if my Firefox drop down menu does not display this option...which is apparently crucial. Last couple days, two familiar web-sites have asked me to reload. Note: I read the two "help" instructions, both of which suggest clicking (somewhere) on "Customize," then following instructions which these two helpers provide. Problem: Just as drop-down menu for Firefox provides no "Reload" option, it likewise provides no "Customize" option.

Asked by abouzeke 6 months ago

Last reply by cor-el 5 months ago

  • Archived

Bookmarks

How do I delete a single bookmark? The instructions in your help file do not work. I click on the blue star in the top right corner, hit "Delete bookmark," but the bookma… (read more)

How do I delete a single bookmark? The instructions in your help file do not work. I click on the blue star in the top right corner, hit "Delete bookmark," but the bookmark does not delete. I have tried shutting down Firefox and restarting after giving the delete command, but no dice. The bookmark seems immortal! Using Mac OS 10.13.6.

Asked by d.freeman031938 6 months ago

Last reply by BigFish 5 months ago

How to leave reviews for Firefox Add-Ons?

I've downloaded a couple of add-ons this week that did not do what they claim to do, so I wanted to leave reviews so other users won't waste their time. Except when i got… (read more)

I've downloaded a couple of add-ons this week that did not do what they claim to do, so I wanted to leave reviews so other users won't waste their time. Except when i got to do so, i am surprised to see that therte is no clear way to write a review for an add-on. I am logged into the add-ons page, i can view the previous reviews for the add-on, but nowhere does it inticate how I can leave a review. Google led me to the Mozilla add-ons wiki which states "You can complete most of the review using the reviewer tools at addons.mozilla.org" except there is no indication to where one can locate these "reviewer tools." Seems a bit funny to me that Mozilla would choose to hide the functionality and make it so difficult to use.

Any help is appreciated.

Asked by VincentBrick 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Asking for password.

Firefox is asking for a password but I dont have one, (using a 2012 imac). I'm locked out of using my computer. Started 3 days ago and I entered 3 false passwords which o… (read more)

Firefox is asking for a password but I dont have one, (using a 2012 imac). I'm locked out of using my computer. Started 3 days ago and I entered 3 false passwords which opened a window allowing me to quit but now it doesnt matter how many false passwords I enter it wont allow me to access my computer.

Asked by colin59 5 months ago

Last reply by Dropa 5 months ago

  • Archived

Existing profiles are not usable with newest version (99.0.1). A bookmarks and data appear lost.

When newest FF version opens, it cannot see any of the data that is in each of my three older profiles. I've switched to each one and each one appears empty with the new … (read more)

When newest FF version opens, it cannot see any of the data that is in each of my three older profiles. I've switched to each one and each one appears empty with the new version. Is there some new step to take in this version when switching profiles? How to bring an older version of Firefox and older profiles from Backup to replace what's now unworkable... and regain my important data? Thank you for your timely, much needed help.

Asked by roning5 7 months ago

Last reply by FredMcD 7 months ago

Firefox Crashing on old iMac

Hi, I have an old mid 2011 iMac running on OS High Sierra 10.13.6. I have updated to the latest version, I restarted my computer, and Firefox crashes suddenly at least a… (read more)

Hi, I have an old mid 2011 iMac running on OS High Sierra 10.13.6. I have updated to the latest version, I restarted my computer, and Firefox crashes suddenly at least a couple of times a week, if not more. Is this a problem that can be fixed or is this just going to be the status quo now?

Thanks for any help or suggestions that may help. Mz. C

Asked by Mz. C 3 months ago

Last reply by willjoe24421 3 months ago

  • Archived

Mypoints Website Will Not Load

I have used the ... MYPOINTS.COM ... website for many years with the FIREFOX browser. It stopped loading a few days ago. I have tried many different things to get the sit… (read more)

I have used the ... MYPOINTS.COM ... website for many years with the FIREFOX browser. It stopped loading a few days ago. I have tried many different things to get the site to load without any success. Any ideas what is going on and how I can get this site to load again?

My guess is some setting has been changed or I need to change a setting to get this site to load.

I am running FIREFOX 90.0.2 (64-bit) on a MAC POWERBOOK laptop

All i get is a hollow white circle (with a red strip) spinning around and the site will no longer load.

see attached picture of the white circle with red strip that spins and the version of FIREFOX I am running.

Asked by majarmus 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Passwords lost and cannot be saved anew after "refresh"

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookma… (read more)

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookmarks were retained but all passwords wiped out. Further, as we painstakingly looked up or created new passwords on sites and entered them, the usual Firefox alert would come up asking if we wanted to save the new log-in, user name and password on each site, we'd select "yes" and then find none of them saved. Can anyone advise us? We're rebuilding our saved passwords on Chrome now but have had Firefox as out primary browser for over a decade.

Asked by michaellouiswells 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

I updated to Firefox 99.0 and then my icloud Mac Mail won't work.

I updated to Firefox 99.0 yesterday, and ever since then, I cannot login to my icloud Mac Mail. I've spent hours on the phone with Apple customer support and they can't … (read more)

I updated to Firefox 99.0 yesterday, and ever since then, I cannot login to my icloud Mac Mail. I've spent hours on the phone with Apple customer support and they can't fix it. I can login to my Mac Mail via icloud.com when using a browser, but not on my computer itself. I think it's related to the 99.0 update (just based on the timing) but Apple isn't sure. My OS is High Sierra (10.13.6). Has anyone had a similar experience after updating? Any suggestions? Does Mozilla have a customer support number that I can call and talk to someone? I couldn't find a phone number under Contact Us. Thanks for the help!

Asked by dfb9165 8 months ago

Last reply by jonzn4SUSE 8 months ago

Bookmark Categories

Hi, Is there a way to create categories on Bookmarks Toolbar? I have many bookmarks and I just want to organise them by naming the front of the row. I might need to add e… (read more)

Hi,

Is there a way to create categories on Bookmarks Toolbar?

I have many bookmarks and I just want to organise them by naming the front of the row. I might need to add empty spacers too. For example, Banking - has about 8 bookmarks, then new row will be Crypto - 11 bookmarks, Social Media - 4 bookmarks, News - 6 bookmarks and so on.

I have searched for this everywhere but no answer as yet. Does anyone have trick they use to achieve something similar to above?

Thank you.

Asked by Ankit Padmani 4 months ago

Last reply by cor-el 4 months ago

  • Archived

really mozilla?

I received an email from mozilla@m.mozilla.org. Is that legit? (I am wondering, why the m.mozilla?) It seemed legit and looked like it, when I clicked forward thanks much… (read more)

I received an email from mozilla@m.mozilla.org. Is that legit? (I am wondering, why the m.mozilla?) It seemed legit and looked like it, when I clicked forward thanks much I did the offered authorization scan, but then became scared to proceed with the 2 step authorization

Asked by terryhertz1949 7 months ago

Last reply by Paul 7 months ago

  • Archived

can't do custom dark themes in newest update?

whenever I try to use a theme that defaulted to dark mode in the previous update, it defaults to light mode instead. for some websites this means that it displays in brig… (read more)

whenever I try to use a theme that defaulted to dark mode in the previous update, it defaults to light mode instead. for some websites this means that it displays in bright white. i need dark mode. even when i set the toolbar colour (which previously controlled dark/light in Firefox Colour) to black it's on light mode. how do I get dark mode back, i hate this. this theme (picture attached) used to be dark mode but now it defaults to light. how do i get dark mode back.

Asked by noushousakaretsu 6 months ago

Last reply by cor-el 6 months ago

Why all of a sudden IS FIREFOX INTERFERING WITH SITES I have gone to in the past with no problem?

I've been trying to pay Home Depot for a week and, even though I used to be ALLOWED to go to Home Depot.com now Firefox is blocking me. This is the message I get when Fi… (read more)

I've been trying to pay Home Depot for a week and, even though I used to be ALLOWED to go to Home Depot.com now Firefox is blocking me. This is the message I get when Firefox INTERFERES with my browsing choices (I CAN'T CONTACT WEBSITE TO WARN THEM BECAUSE FIREFOX IS BLOCKING ME

Secure Connection Failed

An error occurred during a connection to www.homedepot.com. SSL peer reports incorrect Message Authentication Code.

Error code: SSL_ERROR_BAD_MAC_ALERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by KC 2 months ago

Last reply by cor-el 2 months ago