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  • Solved

In Shaw webmail, incoming email complete except for body of email (completely empty). In Shaw Webmail Inbox, after Subject (in bold) first few words of the body of email are light gray--as usual. In Safari, Shaw webmail works OK.

What can I do to continue using Firefox to access my Shaw webmail? Using Firefox (but not Safari) seems to blank out only the body of emails (Incoming & Sent) when … (read more)

What can I do to continue using Firefox to access my Shaw webmail? Using Firefox (but not Safari) seems to blank out only the body of emails (Incoming & Sent) when I save a Draft into the Draft folder and retrieve it, the body of the email is there. But when I send the draft to myself, the body of the email becomes empty EVEN THOUGH, IN THE INBOX, THE FIRST LINES OF THE BODY APPEAR IN LIGHT GRAY AFTER THE SUBJECT '(WHICH IS IN BLACK).

SUGGESTIONS?? (I like Firefox and want to use it. In fact, I contribute modestly to Mozilla. HELP!

Asked by fredbass 5 hours ago

Answered by FredMcD 4 hours ago

Can't add bookmarks

Hi guys~ for some reasons I can't add bookmarks on my firefox browsers. At first, the marked webpage will only show names but not the link, when i click on the bookmarks … (read more)

Hi guys~ for some reasons I can't add bookmarks on my firefox browsers. At first, the marked webpage will only show names but not the link, when i click on the bookmarks that i saved it won't direct me to page. Now even worse, the bookmark function doesn't work at all. I tried restore all my settings and redownloaded firefox three times, it's always the same problem. Also the history function doesn't store my current browsing history at all. I 100% sure I didn't change anything at the privacy section.

Asked by xchristina5945 2 hours ago

Cannot Sign Into Spectrum Account

Attempted to sign into our Spectrum account using our primary browser, Firefox. The UName and PWord are correct. When Sign In is chosen Spectrum looks like it is trying… (read more)

Attempted to sign into our Spectrum account using our primary browser, Firefox. The UName and PWord are correct. When Sign In is chosen Spectrum looks like it is trying to sign in but after a few seconds we get the message "We're sorry, something didn't work quite right. Please try again. IDID-1060". BTW, I have no problem signing in using Safari, which is not the browser I use very often.

I removed the Spectrum cookies, site data and save logins from Firefox. Then I restarted Firefox (newest version available) and still could not log into Spectrum. I then went to the Firefox Help menu and chose Troubleshooting Information. In the list of three things to do on the right side I did not need to "Give Firefox a tune up", did not "Try Safe Mode" but did "Try clearing the startup cache". This message came up "Restart Firefox to clear startup cache. This will not change your settings or remove extensions you’ve added to Firefox." I chose restart. After the restart I could sign into Spectrum. I signed out of Spectrum and tried again to sign in, I could not do so. I repeated clearing the startup cache and signing in worked again.

Is there an explanation for this issue? Is there a fix?

Asked by jawalrath71 7 hours ago

Last reply by cor-el 4 hours ago

Firefox Profiles folder (about 79 GB) cannot be deleted - Recycle bin error message

Hi, i have a problem with deleting a huge FireFox profile folder. After moving them into the recycle bin im not able to delete the folder properly. The size is about 79 G… (read more)

Hi,

i have a problem with deleting a huge FireFox profile folder. After moving them into the recycle bin im not able to delete the folder properly. The size is about 79 GB and i would love to get rid of this huge file...

Unforetunately i cannot since i receive the follwoing messages:

Object "entries" in use "cache2" in use "nrbzc9xm.default-release-1600871876077" in use

Im really lost... Tried to delete in safe mode and after i uninstalled firefox. No chance!

Any advice?

Any help is appreciated.

Best from Germany,

Simon

Asked by burning84 1 day ago

Last reply by cor-el 4 hours ago

Mini Firefox icon on end of dock in macOS Big Sur 11.2.3

Long story short... this is my first Mac (MacBook Pro 13-inch, M1, 2020). I noticed that there is a mini Firefox icon at the end of my dock before the "stack" downloads f… (read more)

Long story short... this is my first Mac (MacBook Pro 13-inch, M1, 2020). I noticed that there is a mini Firefox icon at the end of my dock before the "stack" downloads folder and trash icon. I was wondering if anyone else has the same issue. Restarting seems to help but comes back, removing Firefox from the dock also seems to help but once it's back in there it comes back after a while.

Asked by Jorge Hernandez 5 hours ago

search results will not open links

I was using Duck Duck Go to search on subjects, and as I was looking at the pages it listed I suddenly could not open any of the links returned at all. I have Firefox set… (read more)

I was using Duck Duck Go to search on subjects, and as I was looking at the pages it listed I suddenly could not open any of the links returned at all. I have Firefox set to open links in a new tab, but it stopped working suddenly, and would not open the links at all. Why might this be?

Asked by amylewis1954 9 hours ago

Last reply by Taimur Ahmad 8 hours ago

Website is not displaying correctly

Hey, my website "www.kosmetikstuebchen-nicole.de" is not correctly displaying in Firefox Browser. In Google Chrome, Opera and Safari there is no problem. You can see the … (read more)

Hey, my website "www.kosmetikstuebchen-nicole.de" is not correctly displaying in Firefox Browser. In Google Chrome, Opera and Safari there is no problem. You can see the problem on the screenshot. I still ask my provider "Host Europe" if they are able to explain, why during using the Firefox Browser the website is not correct. They just told me, that maybe there might be a problem with the accessability view, but they were not able to solve the problem! Is there anybody who can help me to solve that problem? Thanks a lot! Alexandra

Asked by alexandraesser 15 hours ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 9 hours ago

Location Sharing not working

Trying to use a virtual terminal for my credit card processing for my business but firefox is not giving access to share location to the site even after I have manually a… (read more)

Trying to use a virtual terminal for my credit card processing for my business but firefox is not giving access to share location to the site even after I have manually allowed location sharing. This is the message I receive when I try to use the terminal: Sorry, we can’t load Virtual Terminal. We couldn't access your location. To use Virtual Terminal, allow Clover dashboard to know your location on your browser, then refresh the page How do I get this corrected?

Asked by jordan17 13 hours ago

Last reply by jordan17 12 hours ago

FF repeatedly wants permissions to Install Helper Tool on startup.

Version 85.0.2 (64-bit) Upon every startup, FF asks for my system login permissions to install a helper tool, to which I have reluctantly done but it seems to not install… (read more)

Version 85.0.2 (64-bit) Upon every startup, FF asks for my system login permissions to install a helper tool, to which I have reluctantly done but it seems to not install anything different yet continues each time to prompt the Helper Tool install. What is the Helper Tool? I can't find any info about it. How do I turn off the prompt?

Asked by ksmith6 3 weeks ago

Last reply by ksmith6 14 hours ago

Tiny icon

Hello, I recently downloaded and started using Firefox on macOS Big Sur 11.2.3. I keep getting a TINY firefox icon in the doc that is not clickable (screenshot attached).… (read more)

Hello, I recently downloaded and started using Firefox on macOS Big Sur 11.2.3. I keep getting a TINY firefox icon in the doc that is not clickable (screenshot attached). Using this fix (kill Dock) will remove it but I don't really want to be doing that every day and I'm wondering what causes this tiny icon. Is there something I can do to stop this from happening? Or is it serving some very important function that I don't know about? I appreciate any guidance. Thanks!

Asked by matuzaj 15 hours ago

Routes for donations; explanation wanted.

What is the nature of the "Disconnect" agency whose solicitation appears as a tab page from Firefox requesting donations? Please explain who is "Disconnect." From the web… (read more)

What is the nature of the "Disconnect" agency whose solicitation appears as a tab page from Firefox requesting donations? Please explain who is "Disconnect." From the web address it is not clear what the connection is with Mozilla. What is the difference between donating via the "Disconnect" and donating via the route provided under the "about Firefox" menu item? Presumably "Disconnect" is servicing Mozilla, yet I am wishing that relationship and security to be clarified more convincingly before contributing by that route. Thanks for responses.

Asked by elket 1 day ago

Last reply by elket 23 hours ago

Menubar and drop down menus are pink

macBook pro M1 13" OS11.2.2. When in Firefox browser (87.0) the menu bar and drop down menus are in pink as are portions of the page. How do I change the color? Hate pink… (read more)

macBook pro M1 13" OS11.2.2. When in Firefox browser (87.0) the menu bar and drop down menus are in pink as are portions of the page. How do I change the color? Hate pink.

Asked by ky1 1 day ago

  • Solved

Firefox crashing when opening most Russian websites!

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear histo… (read more)

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear history - it didn't help. What is happening?! Using Chrome in the meantime (no crash there)

Asked by Danas 1 week ago

Answered by cor-el 1 day ago

Firefox support site (this site) does not autosave or protect writing

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first. After writ… (read more)

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first.

After writing my question, I clicked the "share data" button below. I got a message "We can't automatically get your browser's troubleshooting data, please try these manual steps. " Without thinking, I clicked the link to the "manual steps." Unfortunately, instead of opening a new tab, which would be the expected behavior, clicking the link took me off the get help form page (the page I'm on as I write this). What's worse, when I used the back button to return to the previous page, everything I'd written was gone. Obviously, the expected behavior would be to not take the user off the page in the first place, but if for some reason it did, to autosave the writing so it can be restored when the user returns.

This kind of bug used to be a lot more common in the early days, when I first started using the web, 25 years ago. I used to have a boilerplate describing the problem because I was sending reports of the bug so frequently. I've only encountered it twice, to my recollection, in the last 5 years. Firefox's website would have been one of the last places I'd ever expect to find a bug this glaring and elementary.

Thanks!

Asked by MorelliNet Global Firefox Sync 1 day ago

Last reply by jscher2000 1 day ago

  • Solved

Cannot see my add-ons....I've tried the recommended solutions

I am trying to have some of more important add-ons visible but I cannot seem to accomplish that. The solutions provided in FF's forums did not yield results. Are there … (read more)

I am trying to have some of more important add-ons visible but I cannot seem to accomplish that. The solutions provided in FF's forums did not yield results. Are there any solutions?

Attached are screenshots of how I have my preferences set-up.

Asked by Andy 3 days ago

Answered by jscher2000 2 days ago

  • Solved

Pocket List Din drop-down menus has disappeared -

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either.… (read more)

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either. the "Pocket" icon is in the menu bar, and I can save items to Pocket, but can no longer locate the page with the articles. "View List" does appear when you click the Pocket icon, but it also saves whatever page you're on whether or not you want to save it.

Asked by hhartus 2 weeks ago

Answered by TyDraniu 2 weeks ago

Firefox Blocking Video Playback

I am working in an online class and we are asked to record videos in an online platform for school. When I go to hit the play button on anyone's video I get an error mess… (read more)

I am working in an online class and we are asked to record videos in an online platform for school. When I go to hit the play button on anyone's video I get an error message. This does not happen in other browsers, but I want to keep using Firefox. Is there a privacy or cookie setting that could be causing this to happen?

Asked by marion.reader42 5 days ago

Last reply by cor-el 1 day ago

Tabs are constantly crashing

My tabs are constantly - several times a day, every day - crashing. I'm not watching any videos, I've tried a clean (deleted profile folder) install, and turning off hard… (read more)

My tabs are constantly - several times a day, every day - crashing. I'm not watching any videos, I've tried a clean (deleted profile folder) install, and turning off hardware acceleration. It's not anything attached to my profile, as I sync with a 2nd computer that has zero crash issues.

Asked by alifreeman93 1 day ago

Last reply by alifreeman93 1 day ago