Firefox Support Forum

I am developing an extension. I am running the extension locally and I have noticed that it doesn't load on this page (https://support.mozilla.org). Is there some limitation to running extensions here? The same extension works fine in google chrome for this page. It is very important for me that the extension runs everywhere since it's an accessibility extension.

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even though I am already logged in on my old computer and have full access to my account (including saved passwords, bookmarks, and browsing history) I can't find a way to reset my password without deleting all of my synced data. From the "Change Password" menu, it requires my old password if I want to change it without deleting everything. Also, I have 2FA enabled, so why isn't there the option to authenticate my identity in a password reset using 2FA instead of my old password? I know a similar thing already exists for recovery keys, but I only have 2FA. Is there any way for me to reset my password where I don't lose everything? Thank you.

Hi,

I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show up.

This is in a standard window (as opposed to private) with all add ons disabled, Enhanced Tracking Protection switched off for the site and protection settings set to 'Custom' with everything switched off (and same with protection settings set to 'Standard').

The website is:

https://www.riverford.co.uk/

and then click on person icon in the top right corner.

I'm having similar problems with other websites, eg

https://www.ebi.ac.uk/interpro/

in a private window (but weirdly works fine in a standard window) - click on 'Example protein sequence' to fill in a sample sequence and then press 'Search'. In a standard window this works but in a private window the 'Search' button doesn't work. (If the search button does work for you, please delete the job afterwards by clicking on the rubbish bin/trashcan icon so as not waste their resources.)

I got help with this from your group some weeks ago, but I had to reinstall my Ubuntu OS (linux v.20.04.4 -- using firefox) recently and can't recall the answer.

When I view a WikiSpecies list of file names (e. g., see https://species.wikimedia.org/wiki/Pentatominae), the instances which have been installed but never used should be in a different (reddish) color. I am attaching an image of a page containing a file named "Abadia" (first one on the left, just under "A") which is unused. I also am attaching an empty "Creating Abadia" which is the result of clicking on "Abadia".

Please tell me how to change the image of an unused, empty file. I recall that there were two different choices SOMEWHERE in the system, "Always" and "Never" I think: One of them forces a system-level color pattern which includes reddish unused items; the other allows the used to program arbitrary displays such as the above (typical example from the dconf editor is 'bg_color: #f0f1f2; selected_bg_color: #023C88', but this editor does not change the appearance of a file instance.

I work on kubuntu 20.04 with plasma 5.18.8 desktop environment. I have a QtCurve-based custom application style, which I almost match with css for GTK apps. Firefox has to be an exception by itself! Not only that, but it changes my ability to customize its interface, from time to time and even changes access to such ability, on some updates.

My scrollbar customizations in userChrome.css and userContent.css do not work any more (other CSS changes still work, for menu/addressbar/tabbar/bookmarksbar orderint and tab styling). I had to resort to settings in user.js file, to get a 20px width scrollbar, suitable for my big screen, but... it gets very wide when I increase the focus, on some webpages and becomes very ugly! Furthermore, I cannot make sense of the proper use of "ui.themedScrollbar*" settings and the scrollbar and its slider result in the same color. These are my settings in user.js:

user_pref("widget.content.gtk-theme-override", "backwater"); user_pref("widget.non-native-theme.enabled", false); // Use GTK-3.0 gtk.css: set to false user_pref("toolkit.legacyUserProfileCustomizations.stylesheets", true); // Use userChrome.css & userContent.css: set to true user_pref("widget.gtk.alt-theme.scrollbar_active", true); user_pref("widget.non-native-theme.scrollbar.size.override", 20); // If nothing else works, fix scrollbar width to 20px user_pref("widget.non-native-theme.gtk.scrollbar.round-thumb", false); user_pref("widget.non-native-theme.gtk.scrollbar.thumb-size", 1.0); // originally 0.75 user_pref("widget.non-native-theme.gtk.scrollbar.allow-buttons", true); // it was true, anyway... user_pref("layout.css.cached-scrollbar-styles.enabled", false); user_pref("layout.css.color-mix.enabled", true); user_pref("widget.non-native-theme.scrollbar.style", 4); // wide scrollbar theme: set to 4 user_pref("ui.themedScrollbar", "#bad1f5"); user_pref("ui.themedScrollbarInactive", "#668cc4"); user_pref("ui.themedScrollbarThumb", "#e4e4e4"); user_pref("ui.themedScrollbarThumbHover", "#e4e4e4"); user_pref("ui.themedScrollbarThumbActive", "#668cc4"); user_pref("ui.themedScrollbarThumbInactive", "#bad1f5"); user_pref("browser.dom.window.dump.enabled", false); user_pref("extensions.ui.sitepermission.hidden", false); user_pref("fission.experiment.max-origins.qualified", true);

Either with the "ui.themedScrollbar*" settings or without them (and cleared from the prefs.js file), the scrollbar and its slider result in the same color, unless I (tryingly) click on some place on the scrollbar outside its slider; then I can see the slider, _only_ for the duration of the mouse-down event (which causes up or down page-hight scrolling).

The default, very thin scrollbar, as well as my modified wide scrollbar with invisible slider are both useless to me! I have even tried fx-autoconfig (https://github.com/MrOtherGuy/fx-autoconfig) to make the scrollbar CSS work, but no result. At this point, I am considering switching to another browser, despite the trust I have to mozilla, for my data and privacy.

I am sending tabs from Firefox mobile to Firefox desktop (Arch Linux) (on a regular base for years). All worked fine. After a new install two weeks ago the Firefox desktop receives the tabs and opens them as supposed. But after a day or three when I open Firefox desktop it opens all previous tabs again together with the newly sent tabs. I deleted the Firefox profile and installed from Firefox sync but the problem occurs. I deleted all devices in sync and added my 2 devices (desktop and mobile) again but it didn't work. Does anybody have a similar problem (and a solution)?

I'm using Ubuntu 18.04. Developer tools kept popping up so I went into about:config & set everything to false. Now an equally annoying tab keeps opening up asking to enable them. I don't just get this hitting F12. Just like before I disabled, this keeps popping up for seemingly no reason. Guess I'm accidentally doing something with the mouse. I don't have a clue how to use developer tools. Wish I could just wipe it out completely.

In the location bar (aka url bar aka address bar), the base domain name ("example.com") is displayed as normal text, whereas everything else in the url is displayed in gray. For example, if the displayed url is https://foo.example.com/bar, the "https://foo." and "/bar" are in gray.

Is it possible to get the whole url displayed as normal text, i.e., black, and avoid this "graying out" of some of it?

In my searches so far, I've found various other customizations for the location bar via userChrome.css, but not this one. Any help appreciated.

I'm using firefox 91.8.0esr (64-bit) as currently packaged for centos7 (x86_64), though presumably this is not system-dependent.

This was going to be a question about Firefox being unable to display the file picker dialog, but I managed to find a solution that worked for me along the way. Since it was nowhere near the top of Google's results, I thought I'll share my solution in the hopes that this would help someone facing this same issue.

The hardware:

• Asus UM425IA Zenbook (AMD Ryzen 7 4700U CPU)

Worked in:

• Ubuntu 20.04 LTS
• Firefox provided by APT repository
• Xorg display server

Not working in:

• Ubuntu 22.04 LTS
• Firefox 99.0.1 provided by snap
• Wayland display server
• File picker worked briefly on fresh install, but something (not sure what) quickly breaks file picker functionality

The symptoms:

• Firefox stopped being able to open file picker dialogs
• Right clicking an image and selecting "Save Image As..." does nothing
• With forms that accept file upload (such as on this post question page "Add images (optional):"), clicking "Browse" does nothing
• File downloads work correctly when set to "Save files to ..." under Settings, but nothing happens when set to "Always ask you where to save files"
• No response to "Ctrl + O" open file shortcut

Similar questions and solutions:

• Fixed by reinstalling Firefox
• Fixed by resetting Firefox
• Fixed with a restart on a Mac
• Fixed by downgrading to Ubuntu 16.04

Things I tried that did not work:

• Disabling hardware acceleration
• Starting with add-ons disabled
• Troubleshoot mode
• Clearing startup cache
• Clearing cookies and site data
• Clearing history
• Refreshing Firefox
• Creating and using a new profile
• Deleting the `xulstore.json` file from the profile directory
• Toggling all permissions under Ubuntu Settings > Applications > Firefox to off and then back to on
• chmod 777 ~/Downloads
• Disabling native file picker "ui.allow_platform_file_picker = false"

And finally, what fixed it for me was to go into "about:config" and change "widget.use-xdg-desktop-portal.file-picker" from "2" to "0". Credit to this post that clued me in.

I really hope this saves someone else 2 days of hair pulling and I would appreciate advice from someone more knowledgeable than me on:

• Why this fixed the problem
• Whether I should be opening a bug report either against Firefox, or Ubuntu
• Whether I should also be changing "widget.use-xdg-desktop-portal.mime-handler" and "widget.use-xdg-desktop-portal.settings", both are currently set to "2"

Similar to: https://support.mozilla.org/en-US/questions/1329194 https://support.mozilla.org/en-US/questions/1298089

In KDE 5.24.4, Linux. I started to have some issues with "Open containing folder" probably because I installed many Gnome apps which may cause bad configurations in my system.

I suspect this cause this issue even though I don't really have gnome file manager:

https://polywogsys.livejournal.com/309405.html "Gnome based file managers, Nemo/Caja/Nautilus provide the entry org.freedesktop.FileManager1. So it doesn't matter what you set as your default application for the filemanager mimetype - as per the freedesktop.org standard, firefox will always select a filemanager based on dbus (if it's there)"

But because the mimetype points to "dolphin", I dont really have other explanation either: $ xdg-mime query default inode/directory org.kde.dolphin.desktop

I use firefox since I go to college. When I got some problems, I try to check firefox use what to pick folder? I use Manjaro Plasma. I find chrominum use kdialog. But firefox looks not though both use gtk3 as UI

Firefox choose folder got wrong when use a USB HDD

I was using Ctrl+K on some websites to do things like site-specific search, task bars, and so forth, but recently Firefox started capturing it for focusing on the search/address bar (https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly#w_search).

Is there a way to unbind `Ctrl+K` in Firefox?

I just upgraded to Ubuntu 22.04 and along with that I upgraded Firefox. It's no longer possible to scroll the comment section of articles, just the main page. I've seen this on both the National Review and the NY Times. The scroll bar is also not persistent, it only shows up when the mouse is over it. Is there a way to fix this or is this a bug in Firefox 100.0?

Since a recent update the spacing of words in Firefox's UI as well as on some websites seems to be wider than normal (instead of a singular space it seems as if each space is now a tab wide). Additionally the numbers have also suffered and are now not presented in a normal font anymore but instead seem bigger and grey instead of white or black. Both of these issues occurred at the same time and appear on the normal User Interface of Firefox (e.g. in the bookmarks or in Firefox's settings and preferences) as well as on some websites/search engines. However when copying the text and numbers from Firefox into a regular text editor everything seems normal and no appearance issues can be noticed. What I've already tried: I've restarted my system multiple times since the issue first occurred. I've removed all contents from /home/user/.mozilla/firefox. I've reinstalled Firefox. I've deleted my cache. I've changed my font preferences in Firefox back to Default(Roboto) after having used Inter before. None of my actions above have changed anything. However, when I log into a different user on my computer and open Firefox there everything seems to be normal, so it seems as if this is a user-specific problem.

Thanks in advance, Emma.

OS: opensuseTumbleweed 20220507 Firefox version: 100.0 (issue has occurred since version 98.0)

Hello,

When I select text in Firefox the selection is not highlighted. The selection itself does work (e.g. deleting a selected word) but is not visible. The problem occurs in all fields where text can be entered, so the URL space, the search field but also text field on a page like this one. The strange thing is that the problem also occurs in Thunderbird.

I am using Ubuntu 18.04.6 LTS, Firefox 99.0 and Thunderbird 91.8.1

it happens after upgarde to v.100 every click in the link in thunderbird starts only new empty FF window instead of the link content in a new tab This is not on the thunderbird side, as when I set Chromium as default browser the link is opened correctly.

The problem is : Some of the time FF just records 0 bytes file and says nothing. I suspect that FF inspect the URL of the links and discard ( perhaps for security reason ) ones that do not begin with HTTP.

The bypass is : One has to copy the link and insert in in the new page of FF.

The solution would be to change FF code.

Thank you.

I saw where this was a problem with Netflix, Amazon Video and other sites with Fire Fox and that one person even used professional version and still had the same problem.

What I cannot see is where he got the video codex that allow Netflix to work on Fire Fox version 88, let alone this newest version that Mozilla has created.