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reused_issuer

This message keeps appearing when I attempt to access a new site: SEC_ERROR_REUSED_ISSUER_AND_SERIAL The page for security certificates that is linked to from the error p… (read more)

This message keeps appearing when I attempt to access a new site: SEC_ERROR_REUSED_ISSUER_AND_SERIAL

The page for security certificates that is linked to from the error page lists several errors but does not include this one. There is nothing showing up when I search your support pages. Please can you supply the information required to sort this problem out.

I have Kaspersky Total Security.

Thank you

Jon Freeman

Asked by freejon 2 years ago

Answered by freejon 2 years ago

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Every time I close Firefox it crashes

Hi there, every time I close the last Firefox - Tab the Process is hanging for some time and then the Firefox-Crash-Window will appear. This happens in also safe mode and… (read more)

Hi there,

every time I close the last Firefox - Tab the Process is hanging for some time and then the Firefox-Crash-Window will appear. This happens in also safe mode and I am using the new Firefox-Version. What can I do?

BR

Asked by alesandrio 1 year ago

Answered by alesandrio 1 year ago

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Firefox keeps crashing when I try to watch videos

Firefox started crashing this afternoon whenever I try to watch a video on youtube. As soon as the video starts to load, firefox crashes. This just started today. I was a… (read more)

Asked by Dakota66 4 years ago

Answered by Dakota66 4 years ago

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How to determine which software is performing HTTPS scanning?

In my work computer, Firefox always gives "sec_error_unknown_issuer" error and only on HTTPS sites. I have browsed the forums and understood that this is most probably ca… (read more)

In my work computer, Firefox always gives "sec_error_unknown_issuer" error and only on HTTPS sites.

I have browsed the forums and understood that this is most probably caused by a sofware that performs HTTPS scanning. (See [this](https://support.mozilla.org/en-US/questions/1030927) and [this](https://support.mozilla.org/en-US/questions/1026631#answer-650916) answer)

However, I really don't know which software is performing the HTTPS scanning exactly.

Is there a way that I can determine which software is doing the HTTPS scanning so that I will be able to add its certificate to Firefox and hence be able to use the Firefox properly?

Thank you very much in advance

Regards

Asked by utku1 4 years ago

Answered by jscher2000 4 years ago

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How can I set option security.enterprise_roots.enabled to false? It's locked

Hello. I have KIS (antivirus). I have disabled all MITM options at settings. But FF set and locked security.enterprise_roots.enabled to true. How can I set option securi… (read more)

Hello. I have KIS (antivirus). I have disabled all MITM options at settings. But FF set and locked security.enterprise_roots.enabled to true. How can I set option security.enterprise_roots.enabled to false?

Asked by Teomit 1 year ago

Answered by jscher2000 1 year ago

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Firefox will not load.

Firefox will not load. I installed Kaspersky Internet Security and everything was working fine until it wasn't. I then uninstalled Kaspersky, but Firefox would still not … (read more)

Firefox will not load. I installed Kaspersky Internet Security and everything was working fine until it wasn't. I then uninstalled Kaspersky, but Firefox would still not load.

Since I love Firefox I restored my computer to a previous state and that fixed everything, so then I installed a different Kaspersky product and everything was perfect. Now the problem is back again.

I don't know if the problem is on Kaspersky side or Firefox, but I would prefer not to restore again and I have no more troubleshooting ideas.

Firefox starts in Windows safe mode. When I double click on the Firefox icon the mouse indicates FF is loading, but then it doesn't start. Chrome starts fine. Contacted Kaspersky, but their first troubleshooting tip did not work. Under Event viewer I can see crash details for Firefox, but I can't interpret them and I don't know if they are related to FF not loading.

I'm okay with unintelligible Firefox and then reinstalling, but I do not want to lose my bookmarks, themes, add-ons, etc.

Any ideas would be appreciated!

Asked by Another_user 4 years ago

Answered by Phoxuponyou 4 years ago

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Firefox crashes after Kaspersky update

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mo… (read more)

After updating Kaspersky IS to the latest 2015 I kept getting Safe Money prompts which caused Firefox to crash. After that I can't get past Crash Reporter even in safe mode.. I have since disabled Safe Mode in Kaspersky but no change. I tried clean reinstall to no avail.

Crash report details below: AvailablePageFile: 3941859328 AvailablePhysicalMemory: 1152331776 AvailableVirtualMemory: 4143583232 BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1448340044 InstallTime: 1448324202 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 33 StartupTime: 1448340043 SystemMemoryUsePercentage: 73 Throttleable: 1 TotalPageFile: 8578600960 TotalPhysicalMemory: 4290240512 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0

This report also contains technical information about the state of the application when it crashed.

Asked by surducmi 4 years ago

Answered by alex_mayorga 4 years ago

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Having just updated to 2018 version of Kaspersky Total Security, function re floating keyboard, and other security access not available. fix?

I just updated from 2017 to 2018 of Kaspersky Total Security. FF identified the Extension as "legacy" and the functions accessed from the icon on the FF tool bar are not… (read more)

I just updated from 2017 to 2018 of Kaspersky Total Security. FF identified the Extension as "legacy" and the functions accessed from the icon on the FF tool bar are not available. The icon is greyed out and when you click on it you get a very cryptic graphic image. I can't figure out how to capture it and include here. Functions I use include really important floating virtual keyboard, which allows you to outsmart keystroke watchers.

How can I bring this functionality back??? What does 'legacy' designation mean -- it accurately shows i updated it as of today.

Thanks for any help.

Asked by eeebeebee 2 years ago

Answered by eeebeebee 2 years ago

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Firefox 62.0 and KIS 19.0.0.1088(b)

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well. I updated to Firefox 62.0 64-bit today, 11th September, and the Sa… (read more)

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well.

I updated to Firefox 62.0 64-bit today, 11th September, and the Safe Money function in KIS doesn't work.

So I re-installed Firefox 61.0.2 and it works correctly so there must be an issue with Firefox 62.0 which causes KIS Safe Money function to fail so it would appear that tech support for Firefox need to look into this.

Asked by dwa058 1 year ago

Answered by jscher2000 1 year ago