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  • Archived

Firefox crashes on start-up

When I select to open Firefox in Ubuntu Mate, it displays the crash reporter immediately. I tried safe mode but the same result happens. It is up-to-date at version 61 an… (read more)

When I select to open Firefox in Ubuntu Mate, it displays the crash reporter immediately. I tried safe mode but the same result happens. It is up-to-date at version 61 and I am running Ubuntu Mate 16.04 on a Raspberry Pi 3 B+

Asked by SuperOz31 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Firefox worked great for years on my mid 2010 Macbook Pro. And then out of the blue, it continually crashes to the point of not being able to send the crash report. No re… (read more)

Firefox worked great for years on my mid 2010 Macbook Pro. And then out of the blue, it continually crashes to the point of not being able to send the crash report. No recent software updates. I'm posting the report below.

Safari Version 10.1.2 (10603.3.8) BuildID: 20180206200532 CrashTime: 1522427354 Email: createawarenesstoday@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1519005915 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67 StartupCrash: 1 StartupTime: 1522427353 ThreadIdNameMapping: 9:"Gecko_IOThread",9:"Timer",10:"Socket Thread",11:"JS Watchdog",21:"BGReadURLs",22:"Hang Monitor",23:"StreamTrans #1",24:"Cache2 I/O",25:"Cookie", Throttleable: 1 UptimeTS: .56697786 Vendor: Mozilla Version: 58.0.2

This report also contains technical information about the state of the application when it crashed.

Asked by KJC22 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

after the recent 55.0.3 Firefox update my browser kept crashing. I've tried restoring default, the crashing continued. I then tried running in safe mode. the browser sti… (read more)

after the recent 55.0.3 Firefox update my browser kept crashing.

I've tried restoring default, the crashing continued. I then tried running in safe mode. the browser still crashes.

below is the report ID from "about:crashes"

report ID: 5bb6f547-ce72-46d4-817c-36afc6f53830 report ID: 0d79ca75-3741-4022-9e4c-7570c5b5b0c7

Asked by suzanne_yiu 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox crashes

Firefox is stuck in a crash loop, the crash reporter appears on firefox start and just keeps appearing when I click 'restart firefox'. It will not start in safe mode eith… (read more)

Firefox is stuck in a crash loop, the crash reporter appears on firefox start and just keeps appearing when I click 'restart firefox'. It will not start in safe mode either.

Crash ID: bp-815ec280-aca3-4252-ba4c-b38472161215

Asked by banksy3 3 years ago

Last reply by John99 3 years ago

  • Archived

Errors with the Shockwave Flash Plugin Causing Crashes

Hi everyone! I've been having a strange issue recently where for some reason, the Shockwave Flash plugin starts to hang, and causes Firefox to stop responding. I regularl… (read more)

Hi everyone! I've been having a strange issue recently where for some reason, the Shockwave Flash plugin starts to hang, and causes Firefox to stop responding. I regularly keep quite a few tabs open so I can't really narrow down the exact site that's causing it, but if I had to make an educated guess, I would say either Facebook, VLN (vlnpartners.com, it's an online school site), or YouTube. It's only happened twice so far, but both times it's interrupted me while doing school work so I'd like to look into it a bit further.

Anyway, I've got the two relevant crash reports here (hopefully the copy-paste link works):

bp-425a06db-0fce-454f-afaa-0c2472160511 5/10/2016 11:09 PM bp-61ae2ff0-8590-40fa-93dd-07b422160511 5/10/2016 11:06 PM

Thanks for any help anyone may be able to offer!

Asked by 1adog1 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

HELP! Firefox keeps killing my menu preferences!

In older versions of Firefox, each time the browser crashed (all the time), or if I closed it for some reason and then reopened it, my menu/add-on preferences would disap… (read more)

In older versions of Firefox, each time the browser crashed (all the time), or if I closed it for some reason and then reopened it, my menu/add-on preferences would disappear and reset to the default.

Now with this new/latest version, it's continuing to happen, but this time, the icons disappear completely and the location window extends all the way to the right with only the horizontal 3-bar menu icon showing. No matter how many times I sign in and sync, it continues to happen. I am SO frustrated and tired of all the nonsense, I'm ready to trash it and try another browser.

And it was my understanding that syncing would also retain all your speed dial menus/URLs. Apparently, that wasn't the case because a hard-drive crash and reinstall of Windows last week showed me once that stuff goes, it's gone. Why is it not considered to be preferences that one can save into their profile by simply syncing??

Finally, is there ANY chance you guys are going to fix the compatibility issues with Flash?? SO tired of not being able to rely on this browser to allow me to watch movies or YouTube videos (which are now no longer playable in full-screen mode since it makes videos lag behind the sound).

And I have a 64-bit Windows 7 version on a Dell laptop.

Thanks.

Asked by opuscroakus 4 years ago

Last reply by John99 4 years ago

  • Archived

Firefox crashes

Every time I try to activate Pogo games, they will load and then I will not be able to play. Get the message Adobe Flash plug in has crashed. I have the latest plug in… (read more)

Every time I try to activate Pogo games, they will load and then I will not be able to play. Get the message Adobe Flash plug in has crashed. I have the latest plug in update, latest Firefox update, latest Java update. I have to restart computer because it freezes up. Help!!!!! Also have a new HP laptop Windows Pro 7.

Asked by casnodgrass 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

How can I fix (prevent) shock wave flash? how can I find out what plugin is causing the problem?

I get the message: "Shockwave Flash may be busy or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete" … (read more)

I get the message: "Shockwave Flash may be busy or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete" Usually I can do neither. It just freezes up completely, so all I can do is shut the computer down. or turn it off, then restart it This is a horible problem that is slowly getting worse.

Asked by idtutfx 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

adobe flash plugin crashes unable to get ANY help fix this mozilla

CAN YOU DO ANYTHING TO GET FIREFOX WORKING PROPERLY ON MY WINDOWS 8.1  ????? ALL I GET IS “”ADOBE FLASH PLUGIN CRASHES”” “”CAN’T PLAY FREE POGO CARD GAMES .”” SERV… (read more)

CAN YOU DO ANYTHING TO GET FIREFOX WORKING PROPERLY ON MY WINDOWS 8.1  ?????

 ALL I GET IS  “”ADOBE FLASH PLUGIN  CRASHES””  “”CAN’T PLAY FREE POGO CARD GAMES .”” SERVER ERROR  IN ‘/’ APPLICATIONS””  “”SYSTEM THREAD EXCEPTION NOT HANDLED  DXGMMS2.SYS ERROR  ALSO  BLANK PAGES     ==   EVERYDAY SOMETHING NEW    CAN’T LISTEN TO  FAVOURITE RADIO BROADCASTS  THIS IS ABSOLUTELY A TERRIBLE SETUP   AND   NOT BEING A COMPUTER GURU or GEEK  I AM IN A LOST WORLD

Asked by lujm 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Flash KEEPS crashing

Flash crashes every single time It tries to run on FF, I have no problems with chrome or edge. I've already disabled the hardware acceleration and the problem hasn't been… (read more)

Flash crashes every single time It tries to run on FF, I have no problems with chrome or edge. I've already disabled the hardware acceleration and the problem hasn't been solved. I love firefox but Im gonna have to switch back to chrome If I don't find a solution for this because it's driving me crazy. Please help me

Asked by N7Shepard 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Adobe Flash Keeps Crashing

Dear support, The Adobe Flash plug-in crashes every time it tries to run. The problem only happens within Firefox -- Adobe Flash works fine in Chrome. I've tried the sugg… (read more)

Dear support,

The Adobe Flash plug-in crashes every time it tries to run. The problem only happens within Firefox -- Adobe Flash works fine in Chrome.

I've tried the suggested solutions in the article: https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed, but none helped.

Please help me fix this issue. I'd hate to switch to another browser.

Thanks.

Asked by John Yang 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

A Browser Console pane opens with every new browser window. Please make it stop.

Every new browser window opens a Browser Console pane. And it opens ON TOP of the window so I MUST close or move it every time. I have found tips that suggest it is relat… (read more)

Every new browser window opens a Browser Console pane. And it opens ON TOP of the window so I MUST close or move it every time. I have found tips that suggest it is related to "Mouse Gesture Extensions". I have none.

I found a tip suggesting that I should install the Web Developer Toolbar which would give me an option to turn it off. It did not help.

I am going to try to uninstall and reinstall. But I suspect that will not help either.

Add to this the fact that Adobe Flash crashes all the time and I am about done with FireFox. IE is always available and maybe I will try Chrome. Still, if I can get this bug resolved I would like to continue using FireFox.

Asked by kayakor 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Flash Crashing in 38.0.5

Flash (v 17.0.0.188 - up to date according to "Plugin Status) keeps on crashing on my Firefox 38.0.5 when I try to visit one of my favorite sites (https://www.atg.se). I … (read more)

Flash (v 17.0.0.188 - up to date according to "Plugin Status) keeps on crashing on my Firefox 38.0.5 when I try to visit one of my favorite sites (https://www.atg.se). I have no problems when using IE (but who wanna use THAT?). I've read what can be found about flash crashing, fiddled around with earlier solutions and I've tried with and without hardware acceleration - Still no joy. And as you can see, my "crash screen" (screendump) are missing a bit from the one in the "Send plugin crash reports to help Mozilla improve Firefox" article https://support.mozilla.org/en-US/kb/send-plugin-crash-reports-help-improve-firefox , so I turn here for hopefully a solution.

Thanks in advance
      Bobby

Asked by Bobby R. 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

firefox crashes while playng farmville. recent problem, please help

Firefox opens fine to home page of MSN and works fine for Facebook. Crashes when attempting to play Farmville. We had a loading issue for a while and Zynga instructed m… (read more)

Firefox opens fine to home page of MSN and works fine for Facebook. Crashes when attempting to play Farmville. We had a loading issue for a while and Zynga instructed me to change something in Firefox (forgot what it was). Worked fine for a few days but now crashes constantly. Have uninstalled and re-installed Firefox but did not work.

Asked by KKathleen 5 years ago

Last reply by gcbrex 5 years ago