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Battery life poor

I've got an M2 MacAir running the latest version of Sonoma. Within the last week, the battery power has fallen off a cliff. It barely runs for a couple of hours and recha… (read more)

I've got an M2 MacAir running the latest version of Sonoma. Within the last week, the battery power has fallen off a cliff. It barely runs for a couple of hours and recharging takes nearly half a day. I'm not running anything unusual just social media & YT videos. This seems to have coincided with the latest Firefox update. I was wondering if this might be contributing to it or if this is a common problem since Sonoma & FF updates?

Anyone any ideas?

Asked by veger 1 week ago

Last reply by zeroknight 1 week ago

Background Files running

After just turning on my computer running Windows 10, I opened Firefox. I open 1 web site and noticed my computer showed a (16) prefix when loading Firefox. I opened the… (read more)

After just turning on my computer running Windows 10, I opened Firefox. I open 1 web site and noticed my computer showed a (16) prefix when loading Firefox. I opened the Task Manager and it showed that there were 15 instances of "firefox" running in the background. All showed a UAC Virtulization of "Disabled". But they also showed using 638.8MB of memory. I do not know whether these are necessary files that must run in the background or if the number of files indicates that my system has been hacked and someone else is in my system from outside. Any suggestions as to validity of these files running or how I might confirm that they should be running. I have noticed the number of excessive background files before but the number is never consistent which makes me fear I may have been hacked.

Asked by svillecb 1 week ago

Last reply by cor-el 1 week ago

Sudden, aggrevating, issue as of this morning.

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic. How can I get this to stop ? … (read more)

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

Asked by MSteve 1 week ago

Last reply by zeroknight 1 week ago

Can't close Firefox with multi pages opened through right clicking the taskbar.

Firefox Version: 124.0.2 (64 bit) Windows Version: Windows 10 LTSC 2019 (Version 1809) When I right click the taskbar and press close Firefox, here comes the interface j… (read more)

Firefox Version: 124.0.2 (64 bit) Windows Version: Windows 10 LTSC 2019 (Version 1809)

When I right click the taskbar and press close Firefox, here comes the interface just as the screenshot uploaded. The blue close button doesn't response no matter how I click it and the Firefox's taskbar is flashing yellow. This bug only occurs on the first window of Firefox and only when user right click the taskbar.

It has been a long time for me wishing that some updates would be released soon to fix this issue, while noting happens. Or this bug is only for me?

Asked by Feeling Unreal 2 weeks ago

Last reply by zeroknight 1 hour ago

firefox private mode language error

I use firefox on fedora 38 and after update firefox about a month ago . i got this error when use private mode ,for thai languge it just error but in normal mode it ok . … (read more)

I use firefox on fedora 38 and after update firefox about a month ago . i got this error when use private mode ,for thai languge it just error but in normal mode it ok .

Asked by SD SD 1 week ago

Last reply by zeroknight 1 week ago

Repetitive update request

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. … (read more)

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

Asked by rxs621 1 week ago

Last reply by NoahSUMO 4 days ago

Can Not Play Some Videos on Twitter

All Add-ons are disabled and Firefox still can not play SOME of the videos on twitter. All I can see is a spinning circle on the center of the frame and the video will n… (read more)

All Add-ons are disabled and Firefox still can not play SOME of the videos on twitter. All I can see is a spinning circle on the center of the frame and the video will never be played. I tried other browsers and they all works well. It seems this issue has nothing to do with my network connection.

I searched this forum and find out some thread reporting issues of not playing All videos on youtube/twitter. Replies to these thread provided some solutions ,like update ffmpeg , set media related options in about:config. I tried them all and neither of them work for me.

Asked by chicane 1 week ago

Last reply by cor-el 1 week ago

Download file failed

Issue description: Similar as https://support.mozilla.org/en-US/questions/1294366 But I'm not using USB wireless receiver, I'm using wired network adapter for connection … (read more)

Issue description: Similar as https://support.mozilla.org/en-US/questions/1294366 But I'm not using USB wireless receiver, I'm using wired network adapter for connection

I've been using the Firefox browser, and recently when downloading files with Firefox, sometimes it prompts: .part could not be saved, because the source file could not be read. # see image #1 I'm trying to download file to disk D. But the fail tips is download .part file to disk C. Maybe firefox is using some file cache policy which I don't know. I also checked both two location, my account have read/write access.

I can try to resume the download, and the download progress will increase, but about half a second later it will fail again. If the file is small and my internet speed is fast enough, after several attempts the file will eventually download successfully. # see image #2 I have tried using "private window" or enter "about:profiles" to create/use a new and clean profile, but the issue still persists. # see image #3 I tried using other download tools like "Internet Download Manager", and the download was successful. It's ok for use chrome to download the same file to same disk location. The problem recently emerged, it didn't exist before. At least a month ago, the same computer didn't have this issue. I'm not using parental controls.

Enivronment: OS: Windows 10 professional 22H2 Firefox version: "124.0.2 (64 位)", auto update is enabled, it should be the newest version. security software: windows defender

Asked by 1142003595 1 week ago

Last reply by zeroknight 1 week ago

EXCEPTION_ACCESS_VIOLATION_READ

I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why… (read more)

I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why my firefox keeps crashing. I have link to the page so I am not sure what info is needed to help me. I can give screenshots or link info. I'm not sure if it's safe to post everything on report or what is necessary.

Asked by Shelly Bell 2 weeks ago

Last reply by zeroknight 1 week ago

Firefox quit unexpectedly

I can't open firefox. message says "firefox quit unexpectedly" and it won't reload. I tried Force Quit. I tried restarting my computer. I tried completely shutting comput… (read more)

I can't open firefox. message says "firefox quit unexpectedly" and it won't reload. I tried Force Quit. I tried restarting my computer. I tried completely shutting computer down and restarting. It happened very suddenly yesterday.

Asked by ewvanier 1 week ago

Last reply by cor-el 1 week ago

Firefox / Windows 10 Constant Need to Refresh

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any… (read more)

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Asked by irisheddie 1 week ago

Last reply by cor-el 1 week ago

Cannot open Charles Schwab's "Streetsmart Edge" trading platform if using Firefox browser

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schw… (read more)

After signing into an account with Schwab.com, the site has a "Launch" button that opens the Schwab "Streetsmart Edge" trading platform. However, after signing into Schwab.com with the Firefox browser, clicking on the "Streetsmart Edge" Launch button does not work. "Streetsmart Edge" does not open.

This problem only occurs when using Firefox. If using Microsoft's browser there is no problem.

Previously, until about two month ago, the Firefox browser never caused this problem. It worked fine for many years.

I prefer the Firefox browser versus Microsoft. Please research and repair this issue.

Asked by abrody775 1 week ago

Last reply by zeroknight 1 week ago

Download files (pdf, xml) don't open in application (acrobat, firefox) since 125.0.1 Firefox

Download files (pdf, xml) don't open in application (acrobat, firefox) since 125.0.1 Firefox version from IBM Power server with Ubuntu : The message is "Fichier non… (read more)

Download files (pdf, xml) don't open in application (acrobat, firefox) since 125.0.1 Firefox version from IBM Power server with Ubuntu :

The message is "Fichier non téléchargé - Risque de sécurité potentiel" that is "No downloaded file, potential security risk" :

When we download a pdf file from the server, the "choice box" allow to . open in the browser or . open in Acrobat or . download on my PC. The opening fails with this message. This is the problem. The download on my PC works and when I open the file from my PC it works also.

We need this function of opening a pdf or xml directly from a server IBM Power with Ubuntu. It was OK for several years until 125.0.1 Firefox version. We had no change on the IBM server.

Can you repair this problem quickly. My PC uses Windows 10

Thank you Patrice Castejon [removed phone#]

Asked by patrice.castejon 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Unintended scroll to top of page

browsing website (reddit or amazon for example), the window scrolls to the top every time I move the mouse. doesn't happen all the time though, and only in Firefox. I've … (read more)

browsing website (reddit or amazon for example), the window scrolls to the top every time I move the mouse. doesn't happen all the time though, and only in Firefox. I've serached the internet and can't find anything related. Please help

Asked by myblackfrog 1 week ago

Last reply by zeroknight 1 week ago

no audio/video

it keeps popping this message up "firefox is installing components needed to play audio or video on this page, please try again later" its been saying this since the new … (read more)

it keeps popping this message up "firefox is installing components needed to play audio or video on this page, please try again later" its been saying this since the new update and keeps telling me failed to check for update.

Asked by CellKey 1 week ago

Last reply by zeroknight 1 week ago