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Saved Bookmarks keep disappearing from view in the Toolbar Bookmark Sidebar

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know th… (read more)

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know they're still saved because when I click to Manage Bookmarks and check them there, they show up fine. The toolbar just randomly hides them for whatever reason, and I can only fix it by closing Firefox and opening it again.

I'm on the current version. I remember accessing about:support and clicking on Verify Integrity while trying troubleshoot some other issue, but don't know if that could've caused it though.

Asked by Felis-2 6 hours ago

Last reply by zeroknight 3 hours ago

Missing text on top menu

On a site with a menu along the top the rightmost item is missing, and only in Firefox, not Chrome or Edge. It happens on various pages with the same menu setup. I cleare… (read more)

On a site with a menu along the top the rightmost item is missing, and only in Firefox, not Chrome or Edge. It happens on various pages with the same menu setup. I cleared cookies & cache, turned off extensions, no luck. See attached image. What could the problem be ?

Asked by tim.skene1 11 hours ago

Last reply by zeroknight 6 hours ago

Firefox browser issue

Firefox randomly freezes when i try and open a website or do anything then will load forever. Can not open a new tab as it will just load forever when i try and open a we… (read more)

Firefox randomly freezes when i try and open a website or do anything then will load forever. Can not open a new tab as it will just load forever when i try and open a website. Only fix is to open and close it.

Asked by jfbristow6 21 hours ago

Last reply by Paul 21 hours ago

Firefox browser keeps crashing on Windows 11

My Firefox browser has been crashing for several weeks. I have been a Firefox user for quite some time now but never experienced anything like this. This happens at least… (read more)

My Firefox browser has been crashing for several weeks. I have been a Firefox user for quite some time now but never experienced anything like this. This happens at least a couple of times a day. I have refreshed the Firefox app on my computer, tried turning off the extensions for a while (I use 2 add blockers), but nothing seems to fix the issue. I'd hate to switch to another browser but this is getting very frustrating.

I'd appreciate any help you could provide.

Asked by rickvsrick 1 day ago

Last reply by zeroknight 1 day ago

Can't login to my GM account using Firefox

I have a General Motors account that I can't login to. https://www.gmccanada.ca/en/ownercenter/service They recently changed to multi authentication using Microsoft. I… (read more)

I have a General Motors account that I can't login to. https://www.gmccanada.ca/en/ownercenter/service They recently changed to multi authentication using Microsoft. I can login to the first step but after I enter the sent password in the second step nothing happens. I have tried basic some trouble shooting like Firefox trouble mode, clearing cache and adding web site to exceptions in settings. GM Help Line told me to use a different browser!!!

Asked by 53gmcgarry 2 weeks ago

Last reply by zeroknight 1 day ago

Performance

Firefox taking aproximatly 10 seconds to start loading a link after pressing it, I have reinstalled the browser, reset to factory setting but the system remains even in s… (read more)

Firefox taking aproximatly 10 seconds to start loading a link after pressing it, I have reinstalled the browser, reset to factory setting but the system remains even in safe mode. I recently formated the computer that's when the issue started to happen.

Asked by tiagoquintas 1 day ago

Last reply by zeroknight 1 day ago

Firefox won't load anything when other browsers can

Not only can I not load anything on Firefox, which I would love to be able to use because of the privacy settings, but it is so hard to navigate your help site. other bro… (read more)

Not only can I not load anything on Firefox, which I would love to be able to use because of the privacy settings, but it is so hard to navigate your help site. other browsers work fine. Yes, I've read the help page on this and none of it works. I just don't think it should be this hard to use ?? or am I missing something

Asked by sg.tang15 5 days ago

Last reply by cor-el 1 day ago

Firefox hangs and after i close it, still thinks it's still running...

As per subject. After i close FF - and it is no longer showing as an app in Task manager. When i try to restart it, it says it's still running and i have to ask it to clo… (read more)

As per subject. After i close FF - and it is no longer showing as an app in Task manager. When i try to restart it, it says it's still running and i have to ask it to close FF before it will open it again. AFAICS It happens randomly.

It may be relevant that when using CCleaner, it often (randomly) hangs when cleaning FF internet cache and says FF needs to be closed when it is already closed and does not appear in task manager. If i ask CCleaner to close FF, the application hangs.

Less likely perhaps to be relevant: i got a rogue change of Favicon on one site. I eventually deleted the relevant file hoping the Favicons would repopulate. Most have, but many haven't including hotmail and protonmail sites.

There seem to be many causes/solutions to FF hanging but i thought these specific circumstances might make it easier to suggest what the problem is exactly and how to fix it.

Thanks.

Asked by autolycus1 2 days ago

Last reply by cor-el 1 day ago

Firefox 117.0.1 freezes every time I try to upload or download files (and I have to exit and restart it)

Using Firefox 117.0.1 on Windows 10, whenever I try to download a file (eg right-clicking an image, 'Save image as...') or upload a file (eg a photo to Facebook or a PDF … (read more)

Using Firefox 117.0.1 on Windows 10, whenever I try to download a file (eg right-clicking an image, 'Save image as...') or upload a file (eg a photo to Facebook or a PDF to Cloudconvert), Firefox completely freezes (greys out) and no matter how long I wait this doesn't resolve. In the end I have to click the red X icon at top right, completely shut down the programme, then re-open it. And it continues to be impossible to upload or download.

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/117.0

No crashes logged in about:crashes, but Windows reliability settings reveal the following:

Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Problem signature Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 117.0.1.8655 Application Timestamp: 64ffcf74 Hang Signature: e5ca Hang Type: 134217728 OS Version: 10.0.19045.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: e5ca377c485e7058fa97701f85aa4a08 Additional Hang Signature 2: d583 Additional Hang Signature 3: d5834214b853c6b8508f9d55b4f4e695 Additional Hang Signature 4: e5ca Additional Hang Signature 5: e5ca377c485e7058fa97701f85aa4a08 Additional Hang Signature 6: d583 Additional Hang Signature 7: d5834214b853c6b8508f9d55b4f4e695

Any advice?

Many thanks!

Asked by GKW 1 week ago

Last reply by zeroknight 2 days ago

Firefox crashing repeatedly

Firefox seems to crash repeatedly and generates no crash reports, just freezes up my pc. It works in troubleshooting mode but even after refreshing, the problem persists.… (read more)

Firefox seems to crash repeatedly and generates no crash reports, just freezes up my pc. It works in troubleshooting mode but even after refreshing, the problem persists. Surprisingly, it will consistently crash if I go to `about:support` (except in troubleshooting mode). Any help would be appreciated!

Asked by Bilal Musani 3 days ago

Last reply by zeroknight 2 days ago

Taskbar will not show when moving mouse to bottom of screen

When Firefox is in fullscreen mode and Windows taskbar is set to autohide the taskbar cannot be accessed unless I press the windows key to bring up the entire start menu.… (read more)

When Firefox is in fullscreen mode and Windows taskbar is set to autohide the taskbar cannot be accessed unless I press the windows key to bring up the entire start menu. Once the start menu has been accessed and the same window is in focus, it works as intended by moving the mouse to the bottom of the screen. Switching windows breaks the function again.

Asked by theDEXmonster 4 weeks ago

Last reply by vic 2 days ago

Windows 10 taskbar does not display when Firefox window is maximized but not full screen

For Windows version 10.0.19045 Build 19045 If using Firefox Version 113.0.1 (64-bit) in Windows 10 and in the following state: Firefox is open and window is maximized.… (read more)

For Windows version 10.0.19045 Build 19045 If using Firefox Version 113.0.1 (64-bit) in Windows 10 and in the following state:

 Firefox is open and window is maximized.
 Firefox Full Screen is toggled OFF.
 Windows taskbar setting "Automatically hide the taskbar in desktop mode" is toggled ON.

Then the Windows taskbar will not display when the cursor is place at the bottom of the monitor screen. If the Windows taskbar setting "Automatically hide the taskbar in desktop mode" is toggled OFF. Then the Windows taskbar will also not display. Changing the ON/OFF state of any other Windows taskbar display setting in any combination does not fix the failure.

Asked by dsand011 4 months ago

Last reply by vic 2 days ago

Firefox does not allow the display of the Windows Taskbar

When Firefox is launched to maximized, the Windows Taskbar does not display when the Taskbar is set to Hide. Firefox takes over the entire screen. When I use two monitors… (read more)

When Firefox is launched to maximized, the Windows Taskbar does not display when the Taskbar is set to Hide. Firefox takes over the entire screen. When I use two monitors and Firefox is on the second monitor it the toolbar is visible.

How can I stop this from occurring?

Asked by johnbeuke 1 week ago

Last reply by vic 2 days ago

403 Forbidden

I am trying to access a site for a public utility in Israel, with the country-level domain .il. Firefox continually reports this as '403 forbidden'. I've cleared the cach… (read more)

I am trying to access a site for a public utility in Israel, with the country-level domain .il. Firefox continually reports this as '403 forbidden'. I've cleared the cache, which did not solve the problem, but am reluctant to take other measures since I don't know their side effects.

Is this an anti-Israel setting created within Firefox as part of a BDS campaign? Or has the system been hacked by BDS supporters or similar.

Asked by chrismorey159 4 days ago

Last reply by cor-el 2 days ago

[SOLVED] Firefox freezes when searching

EDIT: I've solved it by installing Kaspersky's extension. I have been troubled by an issue that every time I perform a search on some websites, the page will first freeze… (read more)

EDIT: I've solved it by installing Kaspersky's extension. I have been troubled by an issue that every time I perform a search on some websites, the page will first freeze for ~10s, during which I can't click on anything on the page. However firefox itself is not totally freezed, like I can switch tabs without any issues, but if I click on the icons of extensions (such as my adblocker) it won't give me any response. After the freeze the page started to load normally. I have tried disabling all extensions, reinstalling firefox, updating to beta, and disabling security.tls.enable_0rtt_data, but none of these works. Other browsers on my device work normally, including Edge and Chrome. Websites that freeze during a search: Google, Bing, Musescore, Duckduckgo Websites that DO NOT freeze during a search: Github, Youtube, Twitter I have encountered this issue both on 117.0.1 and 118.0.

Asked by HoshinoYumemi 3 days ago

Last reply by Paul 2 days ago

Webpages Failing to Load

Recently, about one out of four webpages that I try to visit seem to fail to load on FireFox. This is FF for Windows, and is the most updated version. This issue even occ… (read more)

Recently, about one out of four webpages that I try to visit seem to fail to load on FireFox. This is FF for Windows, and is the most updated version. This issue even occurred just now when typing in MOZILLA.COM. Everytime one of these pages fails I attempt it with Chrome or Brave, and it works just fine. It does not matter whether they're ventured to through Google links or other links, or whether I type the address in manually. It only happens sometimes, as other times the same page loads just fine.

Asked by cb362271 3 days ago

Last reply by zeroknight 3 days ago

can not open Firefox after trying to download a new version

I was asked to close Firefox to download a new version. After that I can't get Firefox to open at all. Every time I try I get a window stating that it can't open and ask … (read more)

I was asked to close Firefox to download a new version. After that I can't get Firefox to open at all. Every time I try I get a window stating that it can't open and ask me to report to you. Best regards Gunnar Herrlin

Asked by gunnar30 1 week ago

Last reply by dawnmcqs.con 4 days ago