Firefox Support Forum

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

i log in att/yahoo or gmail, email on the web browser as well your website right now using the latest firefox browser and the letters are kind of foggy, i will attach a screen shot for you. the problem doesn't happen when i use microsoft edge or chrome, can you please fix it? thank you, Liev

Running on an M1 Ultra Mac Studio, Firefox struggles to play 4K videos in recent days where it would've normally performed fine. I've never had troubles watching 4K YouTube on Firefox, until the past week or two. There are no other applications running, and only the one tab open in Firefox. Just a regular 4K video. Why won't it play properly? Why does it start buffering randomly when I can see my network is just fine? Why does it just randomly skip 10 seconds every minute or so while playing? This exclusively happens on 1440p or 2160p (4K). Please fix this ASAP.

problem screenshot Hi. I am using 120.0 last version firefox, Windows 11 also last build

When i open normal tab with Yandex search and search something, i get yandex captcha every time

When i open private tab firefox (also waterfox\librefox), i get captcha every search google.com. Change proxy with FoxyProxy fixing problem

Google chrome \ vivaldi \edge \ yandex browser and other chromium browsers doesnt have this problem

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

The latest updates sucks. Trouble with log -in pages, even Mozilla's own page doesn't seem to like the new cookie settings... Had to get onto tis forum through chrome of all things...

Anyone aware of fixes or some way to revert to an older release?

Firefox has crashed repeatedly when I've switched tabs to my gmail in the past ~15 minutes. It happens in "troubleshooting mode" as well. I'm running firefox on a linux computer, and my ubuntu installation and firefox are both up to date.

Here's my crash id: bp-b079d597-fb83-4a69-ab65-896370231129

I'm getting a "Secure Connection Failed" error when I click on the tabs. Other browsers are working. This just started this morning when I got on my computer. How do I fix this problem?

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreported crash is from 2019. Tried refreshing, reinstalling, completely wiping all profiles and starting fresh. If I use troubleshooting mode it won't open properly at all. I am at a bit of a loss, any ideas?

Mozilla is crashing since last 3 days and it is often

Please do the needful urgently.

Submitted Crash Reports Report ID Date Submitted bp-51f75a07-5dab-464b-a880-8af320231126 26-11-2023, 16:16 View bp-fd13d783-6248-4baf-82d9-682d80231128 28-11-2023, 13:35 View

Hello, the description is the same as in the title: Firefox is slowing down significantly while I have "more" demanding games running I'm talking about a game like assassin's creed mirage mostly on ultra for example.

It all started with the purchase of a new computer, on the previous one I did not encounter such a problem. It manifests itself in the way that the video is slightly desynchronized with the sound + I can see a significant difference (delay) when scrolling the pages.

My current rig: Intel Core i7-14700KF Nvidia RTX 4080 32GB of ram running at 6000mhz (G Skill Intl F5-7200J3445G162x16GB ) 2x Kingston SKC3000D2048G 2TB

I understand that the GPU focuses on the game but can't it be improved somehow? The rest of the applications on the computer work normally In my opinion, the computer does not seem so weak that it cannot handle Firefox and the game simultaneously.

Send help please 😊

For 8 months i am still getting tab crashed messages whenever i try to pause then replay videos. I have sent crash reports and shown them on the help page and get no real answers.

So my firefox recently started freezing while watching live streams on both youtube and kick. It'll freeze and buffer forever until I either refresh (kick) or hit the grey "live" button on youtube and the whole freezing thing repeats again after 2 minutes. Add-ons and internet speeds attached

When I open firefox it opens on the "success" page it should open on my selected page Yahoo.com

this happened after I ran the "refresh firefox" option

Firefox browser is not responding. I cannot click the menu as suggested because when I do the whole page crashes. How do I fix this "firefox not responding" issue?

I use MS Outlook for email in the Firefox browser. Regularly when I open a long email from organisations I subscribe to the email opens near it's end, it does does not open scrolled to the start of the email. This happens randomly with various websites, it is not associated with any specific website. I reported this to Microsoft Support. At their suggestion I tried using MS Outlook in Google Chrome. I have not experienced this problem in Google Chrome. For the last 3-4 days I have used Outlook in both Firefox and Google Chrome. On each day I have experienced emails opening near their end when first viewed in Firefox but not in Chrome. I have not had even one experience of this problem in Chrome so my conclusion is the problem must be an issue with Firefox's interaction with MS Outlook. I want to use Firefox but this problem is becoming very annoying and at the moment my go-to browser for email is Chrome. I spend several hours a day on-line and normally use Firefox for my internet browsing. I have not had any problems with any website other than this scrolling problem with Outlook. I'm not sure exactly when this problem started but have been aware of it for probably 2-3 weeks. This is a random problem, I don't have any screenshots to share with you. Thanks for your help.