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Firefox gets regularly disconnected from internet

Hi, Since I installed Firefox 89 (Windows 10 and 8.1), Firefox keeps losing the connection to Internet. I have to close the browser and re-open it to be connected again.… (read more)

Hi,

Since I installed Firefox 89 (Windows 10 and 8.1), Firefox keeps losing the connection to Internet. I have to close the browser and re-open it to be connected again. When the connection is lost, I can go to another browser and it works fine, the issue is only with Firefox. Any idea?

Asked by Dock06 1 hour ago

Why can't I rearrange my tabs anymore?

I'm not sure if this problem arose with the latest Firefox upgrade (I'm running MacOS 10.14.6 on an older MacbookPro) or has just appeared after a few days of use -- I th… (read more)

I'm not sure if this problem arose with the latest Firefox upgrade (I'm running MacOS 10.14.6 on an older MacbookPro) or has just appeared after a few days of use -- I think it's the latter. But I can no longer rearrange the sequence of tabs in a window, an absolutely essential feature. There's a contextual menu choice that gives me the option of moving a tab to the beginning, end or a new window, but that only helps in ~10% of situations. What gives??

Asked by brianvt 1 hour ago

Cursor spinning continuously

I found this thread - hurrah! It exactly matches my problem: "No window opens when Firefox is clicked on, but runs in the background for each time it is clicked. Cursor r… (read more)

I found this thread - hurrah! It exactly matches my problem: "No window opens when Firefox is clicked on, but runs in the background for each time it is clicked. Cursor repeatedly flickers or spins after opening.". . . (Exactly my problem, but how do I fix it?)

CoNiGMa 4/27/20, 11:43 AM

My problem started after being on a Betfair portal site and selecting Firefox as my browser, declining to select Internet Explorer - since then my cursor has speen spinning - i looked at Task Manager to see constant activity and two copies of Firefox, so I entered "Cursor spinning" on the Help - and found the thread above. Great! But how do I resolve the problem, I'm not an IT person and I don't know where to enter any "kill..." commands, whatever they are.

Your help would be greatly appreciated!!

Asked by barneyslade 2 hours ago

Can't stream video

Suddenly videos won't play on one particular news website (others are fine), I've tried every possible solution I could find on the net (clear cache, uncheck hardware acc… (read more)

Suddenly videos won't play on one particular news website (others are fine), I've tried every possible solution I could find on the net (clear cache, uncheck hardware accelleration, allow audio & video, fiddled with permissions and protection,...). MacBook Pro (Retina, 13-inch, Mid 2014), recently updated to Big Sur 11.4 (hoping the problem would go away, issue already there with Catalina), 2,6 GHz Dual-Core Intel Core i5, video Intel Iris 1536 MB. Please, can anyone help?

Asked by gertwynens 1 week ago

Last reply by gertwynens 8 hours ago

Firefox Color Extension Not Loading Up

Hello Firefox People again, Thank you for fixing the scrollbar color boxes! My scrollbars are all the right colors and size now and my options buttons are working.The dot… (read more)

Hello Firefox People again, Thank you for fixing the scrollbar color boxes! My scrollbars are all the right colors and size now and my options buttons are working.The dotted lines on all my webpages left and have returned to normal again...but I still can't get my firefox color extension to load up at all. I'm just wanting to know if you're working on it or not. I see a lot of other people are having not a few quiet fits over the colors being messed up here. I'm not going to yell at anybody though...I can see you have an awful lot of "I wants"and "I'm leavings" to deal with. I have Firefox version 88.1 handy just in case, but to me the security fixes are more important, so I'll stick around and wait for everything else to work. I will use the themes others have made for now. Crossing fingers for fixes so I can play. Have a great day/night!

Asked by SpringSong25 11 hours ago

[SOLVED!] Firefox 89 Update: Can't Select Text, Drag Image, Use Scrollbar - EVERYTHING Drags Entire Window

[OK, I figured this out, but cannot delete this question, only edit it, so I've marked it as solved, and will add the solution below this initial question. Basically, it … (read more)

[OK, I figured this out, but cannot delete this question, only edit it, so I've marked it as solved, and will add the solution below this initial question. Basically, it was due to my eternal battle with Mozilla's tabs bar placement, and the code I used to solve it]

Hi. After upgrading FF to 89 last night, besides the usual battle with Mozilla's insistence on moving the tabs to the very top, I've come across something that's quite serious, and rendering FF unusable: whenever I try to select some text, like on a page or in the Google search bar, the text cursor suddenly becomes the move cursor, and the entire window is dragged. The same is true when I try to drag an image directly into a folder. Also, forget trying to navigate a page by dragging the scrollbar - that initiates a drag of FF to another desktop (scrollbars within pages, like the one at the right of this text box I'm in, just try to drag FF up or down). So this is like holding Alt in Linux to click and drag the whole window in focus, and it's not something I asked for. The only thing I've been able to fix is dragging by clicking on an empty area of the menubar, navigation bar and bookmarks toolbar, with the following code in userChrome.css:

"#navigator-toolbox {

 -moz-window-dragging: no-drag !important;

}"

(That first line apparently was supposed to disable dragging in all areas, including the title bar, but it only worked for all the toolbars below the title bar, but I'm OK with being able to drag the window by the title bar).

I can still drag to select text in the address box, and the Search box next to it, and I can still drag tabs to reorder them, but trying to select text on pages is impossible. The only way I can sometimes select text, depending where I am (like in this text box) is to start the drag, let go of the mouse button to stop the drag of the window, and move the cursor till all the text I want selected is highlighted, and either hit Del to delete it, Ctrl+C to copy it, or type over it (I cannot, for example, stop selecting and go click the Bold button above, etc).

I can confirm that going into Troubleshoot Mode "fixes" this issue, but without my extensions - and with tabs way up the top (WHY???) - I can't use FF, I'm afraid. Now I'm guessing it's some code in userChrome.css that FF89 doesn't like, rather than an extension, and that bit of code I found at least stopped the dragging of FF by elements above the web page, besides the title bar (but those are unimportant), so if someone knows the code I can add that will fix this major nuisance, or option in about:config I can change, please let me know. Many thanks in advance for your help.

[THE SOLUTION: it seems the fix to the tabs bar issue - which after the upgrade to FF89 wasn't up the top again, but at the bottom of the entire window, invisible, and unclickable - meant there was some duplicated or conflicting code from a previous edit, though it was never an issue before this. I edited the "TabsToolbar" section of userChrome.css with new code that put the tabs back below all the bars, and all was good. I should have realised something was amiss here because I actually selected the code in FF last night to paste into userChrome.css. So I went looking through the file for anything useful, and actually near the top I found my earliest fix for this tabs issue, being the line: "#TabsToolbar { position: absolute !important; bottom: 0 !important; width: 100vw !important; display: block !important; }" - it had never been commented out, and strangely enough never conflicted with all the revised TabsToolbar code I've used since (sadly, that's been changed many times - Mozilla seems totally committed to getting people to use tab at the top!). So while I've solved this, if anyone understands the reason behind that code causing this really strange issue of click-hold-drag initiating a drag of the entire window, please feel free to enlighten me. Cheers]

Asked by FireDemon Frank 12 hours ago

[Firefox v89.0 64bit] Screen reader stops working with Firefox whenever Firefox is closed and reopened

Hello! I've been using Firefox with a screen reader for a few months now because I recently had issues arise with my vision and needed to get one. I use NVDA, which is a … (read more)

Hello!

I've been using Firefox with a screen reader for a few months now because I recently had issues arise with my vision and needed to get one. I use NVDA, which is a free screen reader, and before the update to version 89.0, it worked flawlessly, but the new update has created a unique issue that I haven't found a fix for.

Say hypothetically that I am using Firefox and my screen reader is working fine with it. If I close Firefox and then re-open it, all webpages, including the new tab page, can no longer be read by my screen reader. All it will speak is the tab title or the word "unknown" whenever focusing on the webpage. This also happens when the computer is first turned on. The only way I can temporarily fix the issue is by reinstalling Firefox via the latest installer I've gotten from Mozilla's site, and once the installer itself opens Firefox, it works again. If I close the program or restart my computer, I need to run the installer again to fix the issue.

This isn't too big of a deal for me, since it doesn't take long to run the installer and Firefox is reliable after that, but I could see this being a bigger issue for other people with vision issues if they aren't aware of the installer fix. Does anyone know of a solution for this problem? I know it's a rather specific issue that doesn't apply to a majority of Firefox users, but this is a notable accessibility issue that I wanted to bring up since there doesn't seem to be a permanent solution to the issue in version 89.0 of Firefox and nobody else has seemed to have reported the issue as of when I'm writing this.

Additionally, if this helps, my current installation of NVDA is marked at version 2020.4. If any more specific information is needed, please let me know and I will try to provide it as quickly as I can. I also don't know if this is necessarily an issue of Firefox needing to fix support with NVDA or if NVDA is the one I should be contacting about this, but just since I'm getting this odd behavior only when closing and re-opening Firefox, I wanted to ask here first.

Thank you!

Asked by parkman202 12 hours ago

Netflix, Youtube not going fullscreen

For about a week now, I have been having issues using netflix and youtube with firefox. I have tried answers provided in other questions, such as emptying the cache and c… (read more)

For about a week now, I have been having issues using netflix and youtube with firefox. I have tried answers provided in other questions, such as emptying the cache and clearing cookies - which works! But only until I leave the page or change what I am watching. Netflix is especially frustrating as it requires me to go to netflix.com/clearcookies every time I use it - which means I also have to re-log in.

I have no idea why this is happening and am getting increasingly frustrated. The problem appears in safe-mode (troubleshooting mode) and I cannot find a permanent solution. Any help would be appreciated!

Asked by thomas.g.westra 12 hours ago

Videollamada en FB Messenger no funciona

Cuando trato de iniciar una videollamada, me aparece este error: ___________________________________ Se produjo un error Reinicia Firefox o la computadora. Para obtener m… (read more)

Cuando trato de iniciar una videollamada, me aparece este error: ___________________________________ Se produjo un error

Reinicia Firefox o la computadora. Para obtener más sugerencias de solución de problemas, visita nuestro servicio de ayuda.

Si el problema continúa, avísanos. Reportar un problema ____________________________________

Ya tiene permisos de cámara y micrófono, reinstalé incluso Firefox y nada, ya probé con Chrome y si funciona, qué puedo hacer? Me parece que esto es un bug o algo, porque si funciona en la versión anterior, alguien sabe cuándo lo arreglarán? gracias.

Asked by SolidCapo 3 days ago

Firefox "fork bomb"

Hello. I had discovered that Firefox itself creates a so called "fork bomb" by creating a big amount of sub-processes under the main one (with I can prove thru the attach… (read more)

Hello. I had discovered that Firefox itself creates a so called "fork bomb" by creating a big amount of sub-processes under the main one (with I can prove thru the attached screenshoots).

Could anyone have a idea how to limit Firefox from opening so many sub-processess, with (wanting or not) are mostly causing that my system runs out of memory and stop beeing responsible to any of my inputs, with forces me to restart the system (similar thing is done by an DOS attack)

I use the Firefox 88.0.1 on Ubuntu 20.04 (64-bit)

uname: Linux live 5.4.0-53-generic #59-Ubuntu SMP Wed Oct 21 09:38:44 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux lsb_release:

Distributor ID: Ubuntu Description: Ubuntu 20.04.1 LTS Release: 20.04 Codename: focal

Asked by Mcgiwer 3 weeks ago

Last reply by Mcgiwer 1 day ago

firefox snap 89.0, to play video, you need to install the required video codecs

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need … (read more)

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need to install the required video codecs". On telegram web and tweetdeck I also get this message while trying to play some video.

Since it's a snap, nothing I do on my system will solve the problem, I cannot install any codecs.

It's firefox 89.0

Asked by Lucas Zanella 1 day ago

Downloading OK. Uploading does not work for any platform (Google, YouTube, Vimeo)

In the past month or so I have been unable to upload files from my PC to any file hosting/sharing accounts: YouTube, Google Drive, Vimeo). Every attempt is either stuck a… (read more)

In the past month or so I have been unable to upload files from my PC to any file hosting/sharing accounts: YouTube, Google Drive, Vimeo). Every attempt is either stuck at "Upload starting" forever (waited 24 hours), or part way through the upload will fail with no meaningful information. When I switch to Chrome it works every time as expected. Again, note that so far I have not had any ongoing issues with downloads. The occasional failure, but nothing noteworthy. I have tried removing Firefox from my machine, wiping all folders, caches, etc. reinstalling - nothing fixes this issue. It has continued over approximately three FF major updates. Please assist. Thanks.

Asked by D K 1 day ago

Crashes on Firefox 89.0/Ubuntu 20.04

Hi! After updating to Firefox 89.0 on Ubuntu 20.04, tabs and the browser itself crash randomly. I've tried running Firefox in safe mode and in a new profile, but still se… (read more)

Hi! After updating to Firefox 89.0 on Ubuntu 20.04, tabs and the browser itself crash randomly. I've tried running Firefox in safe mode and in a new profile, but still see crashes.

Here are some crash report IDs:

  • bp-8bb7ae5d-fd5f-4929-9419-5f8620210612
  • bp-033e96d3-a772-4fe1-a52d-98a2e0210612
  • bp-69e46c11-46c9-4918-9a4c-1ebfe0210612
  • bp-ed58dca3-c9f9-4d29-854b-7473b0210612
  • bp-b493c4b5-1d0e-4850-b523-a2efe0210612
  • bp-5f6fe05d-93c1-4164-9988-d14af0210612
  • bp-30510ae5-6f9d-428e-91ff-d91e00210612

Update: These crashes are likely due to bad RAM.

Asked by msmolens 1 day ago

Mozilla Firefox 89.0 tabs are randomly crashing.

After update to 89.0 (or even after 88.0) tabs are constantly crashing. OS: Windows 10 pro (19043.1023), last update KB5003214. Firefox completely re-installed 2 times, l… (read more)

After update to 89.0 (or even after 88.0) tabs are constantly crashing. OS: Windows 10 pro (19043.1023), last update KB5003214. Firefox completely re-installed 2 times, last time with full refresh. No addons/extensions are in use, only default H264 plugin. Strict tracking protection with always "do not track" is set, but previously no troubles at all for years. Nvidia graphics driver last (462.59 studio) installed with EVGA GTX 1060. Hardware acceleration is disabled. Still multiple tab crashes. last crashes reason: "EXCEPTION_ACCESS_VIOLATION_READ" last crashes (submitted): bp-3b613b8c-4f74-460c-831b-541840210607 bp-7f8192e7-5720-4a53-99ec-8c7700210607 bp-fbe9f7bd-056f-429e-ad17-3dcc70210607 bp-ab56335a-970b-4b08-9b36-75d380210607 bp-8d21fb16-9911-4b84-af38-72d810210607 bp-0ac67369-165e-48ae-86ab-654e90210607 bp-81c77d11-e34b-40b5-83b2-37b850210607 bp-48ca4fc2-ccdf-4665-be60-bee740210607 bp-c8764a0c-285e-4c9e-ac7a-6ca910210607 Thank You for Your kind help. Denis.

Asked by Denis 6 days ago

Last reply by Denis 1 day ago

Firefox won't run after installation

I've had Firefox running on this PC for a couple of years and started running into problems with it. I've tried refreshing, reinstalling, restoring the machine back to p… (read more)

I've had Firefox running on this PC for a couple of years and started running into problems with it. I've tried refreshing, reinstalling, restoring the machine back to prior system restore points, nothing seems to work. It all seems to revolve around the ntdll.dll. I've included some event viewer info and the content of Report.wer.

It seems Firefox has been banned from this machine.

Let me know if there is anything else I should provide.

Thanks.

Faulting application name: firefox.exe, version: 89.0.0.7817, time stamp: 0x60afecf6 Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xbd2c3c23 Exception code: 0xc0000005 Fault offset: 0x000000000001ad67 Faulting process id: 0x582c Faulting application start time: 0x01d757b00294012c Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 1afb044a-bf7e-4020-b084-08f882aaf94c Faulting package full name: Faulting package-relative application ID:


Version=1 EventType=APPCRASH EventTime=132671127503826359 ReportType=2 Consent=1 UploadTime=132671127507247212 ReportStatus=268435456 ReportIdentifier=e315cba1-ca8c-40bf-b0ac-9a142bb7cee1 IntegratorReportIdentifier=113620e8-2ede-466f-98e3-b91d252845e1 Wow64Host=34404 NsAppName=firefox.exe OriginalFilename=firefox.exe AppSessionGuid=00003b48-0001-0037-5262-9c02b057d701 TargetAppId=W:000674066830d6caf8b2219dfd54a0b76a3800000000!00008dd035bd088253590fa20cfecc38a76424eb2feb!firefox.exe TargetAppVer=2021//05//27:19:03:18!93ae6!firefox.exe BootId=4294967295 TargetAsId=42676 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=f59497a5b16ecbe06f93fccb8359c389 Response.BucketTable=4 Response.LegacyBucketId=2275440187764491145 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=89.0.0.7817 Sig[2].Name=Application Timestamp Sig[2].Value=60afecf6 Sig[3].Name=Fault Module Name Sig[3].Value=ntdll.dll Sig[4].Name=Fault Module Version Sig[4].Value=10.0.19041.964 Sig[5].Name=Fault Module Timestamp Sig[5].Value=bd2c3c23 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=000000000001ad67 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.19042.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=0000 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=00000000000000000000000000000000 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=0000 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=00000000000000000000000000000000 UI[2]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[0]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll LoadedModule[5]=C:\Program Files\Norton Security\{EA97DD3A-7978-4E82-83EE-5B9F07E0C020}\NortonData\22.21.1.151\Definitions\IPSDefs\20210601.061\IPSEng64.dll LoadedModule[6]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[8]=C:\WINDOWS\System32\sechost.dll LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[10]=C:\WINDOWS\System32\PSAPI.DLL LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[12]=C:\Program Files\Mozilla Firefox\mozglue.dll LoadedModule[13]=C:\WINDOWS\System32\CRYPT32.dll LoadedModule[14]=C:\WINDOWS\System32\WINTRUST.dll LoadedModule[15]=C:\WINDOWS\SYSTEM32\MSVCP140.dll LoadedModule[16]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll LoadedModule[17]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[18]=C:\WINDOWS\SYSTEM32\dbghelp.dll LoadedModule[19]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll LoadedModule[20]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL LoadedModule[21]=C:\WINDOWS\SYSTEM32\MSASN1.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=19042 OsInfo[3].Key=ubr OsInfo[3].Value=985 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=221115844 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.789.19041.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=32631 OsInfo[19].Key=svolsz OsInfo[19].Value=952 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=191206 OsInfo[22].Key=bldtm OsInfo[22].Value=1406 OsInfo[23].Key=bldbrch OsInfo[23].Value=vb_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.19041.985.amd64fre.vb_release.191206-1406 OsInfo[30].Key=buildflightid OsInfo[30].Value=C0DD2958-3F6C-41DD-85BE-41F4BE4DFAC2.1 OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=fconid OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Firefox AppPath=C:\Program Files\Mozilla Firefox\firefox.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=67E97FB536942A9129100B62F2DE4AEB MetadataHash=1807917528

Asked by vista1 1 week ago

Last reply by vista1 2 days ago

Closing multiple tabs warning not working in private browsing when more than one firefox window opened

Closing multiple tabs warning: only one private browsing window opened: works fine only one normal browsing window opened: works fine one private window and one normal wi… (read more)

Closing multiple tabs warning: only one private browsing window opened: works fine only one normal browsing window opened: works fine one private window and one normal window: not working in private window, all tabs closed without warning two private windows opened: not working in either of the windows two normal windows opened: works fine in either of the windows

reproduced in troubleshoot mode

Asked by dspn 2 days ago

Firefox does not respond anymore

For some reason, my Firefox installation suddenly became unusable. If I launch it from the Menu, Panel or simply via terminal command "firefox", it does not respond to i… (read more)

For some reason, my Firefox installation suddenly became unusable. If I launch it from the Menu, Panel or simply via terminal command "firefox", it does not respond to input. It will only respond after minimizing and maximizing the window again. In Troubleshooting Mode it does work fine as well if I launch it from Ubunut Software Boutique. I don't know what makes the difference here.

What I tried:

  • Created new profile - No change
  • Remove + Reinstall (incl. manually deleting /usr/lib/firefox, /usr/lib/firefox-addons & mozilla folder) - no change
  • Refresh - no change

Installation Details: Firefox 89.0 64Bit OS: Ubuntu 18.04 Bionic Beaver

Any help is appreciated.

Best regards, xyzHero

Asked by xyzhero 2 days ago

Firefox keeps crashing at startup

Hi, My name is Julio. I'm from Brazil and i'm using Ububtu 18.04 LTS OS. After an update/upgrade routine firefox have started to crashing at startup. I've tried almost e… (read more)

Hi,

My name is Julio. I'm from Brazil and i'm using Ububtu 18.04 LTS OS. After an update/upgrade routine firefox have started to crashing at startup. I've tried almost everything avaible on mozilla's support webpage (https://support.mozilla.org/pt-BR/kb/falhas-do-firefox-solucione-previna-e-obtenha-ajuda#w_peca-ajuda-para-solucionar-esta-falha). I've already removed manually the folder .mozilla (~/.mozilla) and tried a clean install using different ways: ubuntu repository, comand line (sudo apt install firefox), synaptic repository, downloading the firefox-89.0.tar.bz2 file on firefox webpage... and nothing have worked for me. I can't access the troubleshoot mode (the app crashes before that). When i ran firefox on comand line the outcome is:

ExceptionHandler::GenerateDump cloned child 12536 ExceptionHandler::WaitForContinueSignal waiting for continue signal... ExceptionHandler::SendContinueSignalToChild sent continue signal to child Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error.

Despite the information avaible on support webpage, i couldn't find a folder ~/.mozilla/firefox/Crash Reports/submitted. I've found just text files: LastCrash and submit.log (and another stuffs).

Follows the content of submit.log file:

[dom 06 jun 2021 23:10:29 -03] Crash report submitted successfully [dom 06 jun 2021 23:13:31 -03] Crash report submitted successfully [dom 06 jun 2021 23:16:23 -03] Crash report submitted successfully

And the content of LastCrash is:

1623033026

Could somebody help me, please?

Asked by rochajcs 1 week ago

Last reply by rochajcs 2 days ago