Firefox Support Forum

This is basically a copy of what I put in the Ubuntu forum. The problem is the same, no matter where I post it.

Originally I was using Ubuntu 18.04 LTS.

I thought it would be good to update to GG (20.10) though I did briefly try FF (20.04).

As the install was done on an existing 18.04 version things remained the same for programs, book marks, etc.

Ok, now the crunch: I USE Firefox ""A LOT"". When it loads, there are...... 8 x 6 windows of FireFox and each of those have anywhere from one to ""THIRTY"" tabs loading.

Believe me: ""It worked!!""

I could use it, also run other tasks as well - though a VM was pushing it with the RAM. But the entire machine worked.

Now, I am lucky if FireFox loads at all. Let alone let me browse.

When it loads some of the window's tops are flashing. A screen shot does not really show this. (I tried)

All that has changed is the O/S from 18.04 and Firefox from (what ever it was) to 83.0

I don't want this to be a finger pointing exercise between Mozilla and Ubuntu. I would prefer it is helpful to all.

What have I tried? I've tried starting FireFox with all addons disabled. Still happens.

I am going to try to remember to (next time) launch FireFox from a Terminal and pipe the output to a file to look for things.

The machine I am using has shown it is well up to being able to have this running. I have had it working for a few years like this.

This post is (for now) to establish there is a problem. I will post more information when I get it, rather than waiting to get it then post, as I feel there are a lot of people who have very similar problems and I want it known: ""You are not alone!""

Now a bit of extra stuff.

Other things which are weird: When I am watching stuff - youtube for example - the playback is/WAS jerky. I hadn't touched anything in the settings.

After digging around, I discovered that I had to turn ""OFF"" the hardware acceleration for the graphics. Question: How did it get turned on? (Semi rhetorical)

I have a lot of local pages I open with passwords. When I load them the CPU load goes through the roof and nearly invariably the program just exits. No crash report.

Which is a good 50% of how it happens. The other 50% is the machine just locks up and I have to power it down.

When pressing the speaker icon in Google Translate, I get a toast message saying "Can't playback audio. Try refreshing page." I also have a plugin that uses an online library of sounds to pronounce highlighted words, but does not produce any audio when pressing play.

I have tried:

• Restarting Firefox
• Restarting Machine
• Toggling all auto-play features, hardware acceleration, extensions, and plugins
• Starting Firefox in Safe Mode
• Reinstalling Firefox
• Configuring speakers
• Re-enabling Firefox in Windows Firewall

In the Developer console I get the following error message: DOMException: An unknown error occurred while processing decodeAudioData. (Attached screenshot)

My current Windows version is 1909

Any help is greatly appreciated, thanks.

I use MS publisher to create a lot of documents in A5 When converting fromPublisher to PDF, Firefox HTML only converts the document to A4. How do I resolve this please? I would like to go back to using MS PDF converter.

Firefox.exe – Bad Image C\Users\HP\AppData\Local\Mozilla Firefox\xul.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status Oxc000007b.

I know this has been asked plenty of times but Firefox is running multiple processes to the point I don't want to use it anymore. I've done google searches on how to stop this problem and tried everything suggested but nothing works. Any ideas before I say adios to this slow crappy browser? I'm still using windows 7 but not for much longer.

I am getting sick of the message "A script from the extension...is running on this page" It relates to Adblock Plus which is the extension. I watch a YouTube video and then this message comes up on another YouTube tab I have open and Firefox switches to that tab and ruins my watching the video I was watching.

Is there anyway of disabling the message from ever coming up? I increased the values in dom.max_script_run_time and dom.max_script_run_time_without_important_user_input which was a possible solution I read but that does nothing.

1: Sometimes when middle-clicking a link to open it in another tab, it will open the new tab with the address of the link I clicked, in the background, but not load it at all.

2: Sometimes when clicking a link (to open in the current tab), it does nothing at all, or selecting an option in a dropdown box won't refresh the page with the new information (for example, zandesk dropdown menus for bug reporting for a developer's game will select the item, but not reload the page with the now relevant boxes to fill out- happens everywhere, noticed it there).

3: Pages will stop loading before they've actually finished loading, like Firefox is cancelling the load because "it's taking too long". I have 400kbps, Firefox, I'm in no rush to STOP loading a page that I'm trying to load...

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like Facebook, Gmail, everything I've saved for quick links over the past 2 years. I want my computer back, just the way I had it. This is a nightmare. I'd much rather my browser run slow (it really wasn't running slow). I tried a system restore, but it didn't restore things the way I had them. Please, what do I do to reverse this nightmare, and please don't ever offer to speed up my browser again.

Hello, Can you tell me what happen with your browser in around last 1 year? My internet connection is: Download~1000 Mbps,Upload~600 Mbps. See attached photo what is my internet,when i test it with different browsers which i have installed on my PC. See what is the statistic for Firefox O.O WTF? I like your browser and use it from very long time,but if will it crash my connection,i will forget for it! Do something!

My allowed pop-ups (java pop-ups) for some reason now arrive as pop-downs. I am working with multiple screens and in multiple windows. And instead of expected small window appearing at the top of the active window each pop-up appears UNDERNEATH active window and exactly of the same size. and it is a headache to find it after. Any solution?

When I go to the Yahoo main page, using Google and selecting Yahoo News - Current News it shows content but when you try to action anything it doesn't do anything and then shows an error. (see attached screenshots).

I have carried out all the recommended procedures including cookies, cache, etc and restarted Firefox with all Add-ons disabled and it still does not help with this problem.

I have used Yahoo for years and never had this problem and I have tried using Edge and Chrome and everything works as it should so it is definitely a Firefox issue.

So any suggestions on how to fix this would be appreciated.

Thanks.

when i start the newly installed firefox in my ubuntu the tab crashes. only settings and other in app menus could be opened. Nothing can be shown inside tabs. Only showing "Gah! Tab crashed!" . I don't think I'm missing any libraries. Glibc is 2.31, libstdc++ also is updated and same for gtk and all. Below is the error message:-

bold text already installed. still same error :-

(/usr/lib/firefox/firefox:25764): Pango-WARNING **: 14:06:40.948: font_face status is: file not found

(/usr/lib/firefox/firefox:25764): Pango-WARNING **: 14:06:40.948: scaled_font status is: file not foun

Crash Annotation GraphicsCriticalError: |[C0][GFX1]: no fonts - init: 1 fonts: 7 loader: 0 (t=30.4485) [GFX1]: no fonts - init: 1 fonts: 7 loader: 0

I didn't mind this bug in about a week ago, but it is sufficiently annoying enough. The firefox is deleting last letter consists of my locale, hangul, when I search it through address bar.

It occurs when searching more than 2 words. Precisely, conditions are two. 1. one or more space bar between two words. 2. the last word has more than one letter.

ex) ㄱ ㄴㄷ(enter) --(when searching through address bar)--> ㄱ ㄴ

It is resolved by adding space bar or move the cursor to the right of the letter. So you can't reproduce it with just copying that words. You need to search with korean locale keyboard to reproduce that bug. Anyway, it's still annoying doing things what I should not do with the previous version.

I'm at my wits end. I've tried every fix I could find and Firefox is dramatically slower then Edge or Chrome. This happens with loading sites, like Amazon. Also, it often locks up/stops when typing (like right now) and it takes about 15 seconds for it to repond again.

First, I doubt it's a hardware or network issue, since it's happened on both my old archaic PC and now on my new PC (i9 CPU, Nvidia 2070 graphics card, 64gb RAM).

Here's some highlights of what I've tried so far: • Refreshing multiple times • Rebooting the PC • Doing all the Quick Tips on this website • Eliminating all extensions • Clearing all cookies and cash • ...

Also, I don't get any error codes. The tab icon just spins for a long time.

I'm hoping I'm missing something obvious, since I love Firefox.

Thanks and any help!

Hello,

 I'm a Windows 7 user. For the past 3 weeks my Firefox browser (83.0) has been slowing down and then speeding up while visiting sites. I tried Safe Mode, Refresh, and Reinstall but nothing seems to help. It's not being caused by anything on my computer (malware, viruses, etc) because I ran several scans using Malwarebytes Premium, CCleaner Premium, Microsoft Security Essentials, even Microsoft Safety Scanner and nothing turns up.

 Is there any other way to fix this issue on the browser?

hi there after updating my surface to win 2004 the virtual kb is no longer working. when i am tipping into the adress fiel the kb flashes up for half a second but vanishes instantely. i allredy reinstalles the latest ff release an i tried purging, clean restarting an emptiyng the starting cache - with no effect. ha anybody an idea?

thanks in advance

rm

Firefox is having issues with WebGl on my Ubuntu 20.04 and therefore fails on several HTML5 pages (eg. https://www.wirple.com/bmark/). This issue is not present in other browsers so I chalk it up as an issue with firefox rather than my driver.

I am using NVIDIA driver 455, which works best on my machine by all benchmarks.

Here is the snapshot of my about:support page relevant sections:

• WebGL 1 Driver WSI Info -
• WebGL 1 Driver Renderer WebGL creation failed: * WebglAllowWindowsNativeGl:false restricts context creation on this system. * Exhausted GL driver options.
• WebGL 1 Driver Version -
• WebGL 1 Driver Extensions -
• WebGL 1 Extensions -
• WebGL 2 Driver WSI Info -
• WebGL 2 Driver Renderer WebGL creation failed: * AllowWebgl2:false restricts context creation on this system.

GPU #1 Active Yes Description GeForce 940M/PCIe/SSE2 Vendor ID 0x10de Device ID GeForce 940M/PCIe/SSE2 Driver Vendor nvidia/unknown Driver Version 455.45.1.0 RAM 0

I am also unable to find " AllowWebgl2:false" and "WebglAllowWindowsNativeGl:false" in my about:preferences.

Below is the console output when this error happens on an HTML5 game (works perfectly on other browsers)

Loading failed for the <script> with source “https://secure.adnxs.com/px?id=776911&seg=6628011&t=1”. index:1:1 Loading failed for the <script> with source “https://connect.facebook.net/en_US/fbevents.js”. index:1:1 unreachable code after return statement alerts.js:1560:8 Use of mozImageSmoothingEnabled is deprecated. Please use the unprefixed imageSmoothingEnabled property instead. ForgeHX-eca4ceb0.js:1473:83 Failed to create WebGL context: failIfMajorPerformanceCaveat: Compositor is not hardware-accelerated. ForgeHX-eca4ceb0.js:27655:406 Failed to create WebGL context: failIfMajorPerformanceCaveat: Compositor is not hardware-accelerated. ForgeHX-eca4ceb0.js:27655:493 Failed to create WebGL context: failIfMajorPerformanceCaveat: Compositor is not hardware-accelerated. ForgeHX-eca4ceb0.js:27656:68 WebGL warning: <Create>: AllowWebgl2:false restricts context creation on this system. ForgeHX-eca4ceb0.js:27655:406 Failed to create WebGL context: WebGL creation failed:

• AllowWebgl2:false restricts context creation on this system. ForgeHX-eca4ceb0.js:27655:406

WebGL warning: <Create>: WebglAllowWindowsNativeGl:false restricts context creation on this system. ForgeHX-eca4ceb0.js:27655:493 Failed to create WebGL context: WebGL creation failed:

• WebglAllowWindowsNativeGl:false restricts context creation on this system.
• Exhausted GL driver options. ForgeHX-eca4ceb0.js:27655:493

WebGL warning: <Create>: WebglAllowWindowsNativeGl:false restricts context creation on this system. ForgeHX-eca4ceb0.js:27656:68 Failed to create WebGL context: WebGL creation failed:

• WebglAllowWindowsNativeGl:false restricts context creation on this system.
• Exhausted GL driver options.

Any help appreciated.

日本語で質問を入力しています。

Windows10でFireFoxを使用しています。

EXCEL ONLINEでセルの編集をすると、3つの編集時の問題が発生します。

これは、FireFoxで発生しますが、Edge/Chromeでは正常です。

1.[全角/半角]キーを押すと、セルの内容が消える。 2.カーソルが点滅していない状態で日本語入力すると、文字化けする。(1文字目にアルファベットが残る) 3.範囲指定して[DEL]キーで消去すると、最初のセル以外は消去出来ない。

私は、EXCEL ONLINEとFireFoxのどちらの不具合なのか、判断出来ません。

上手に、自動翻訳出来ていると期待します。

Hello,

The problem that occurs to me can be seen at the picture in the attachment. I have cleaned cash and cookies, but it did not solve the problem. Any idea how to solve this??