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Firefox hangs randomly

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok. Fir… (read more)

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok.

Firefox hangs, no rhyme or reason, random pages, every hour or so.

Am I the only one having issue?

Asked by infodog 2 days ago

Last reply by infodog 12 hours ago

Firefox not responding when I open the mobile hotspot on my laptop.

Firefox not responding when I open the mobile hotspot on my laptop. I'm not sure if the problem is the program itself or windows or my laptop, but chrome seems to be work… (read more)

Firefox not responding when I open the mobile hotspot on my laptop. I'm not sure if the problem is the program itself or windows or my laptop, but chrome seems to be working fine when I open hotspot, so I thought Firefox has something to do about it?

For more context, I don't have wifi connection in my new apartment, but I do have ethernet cable connection. That's why when I do need wifi for my phone I just open the mobile hotspot in my laptop. When I do, Firefox suddenly crashes/not responding and I have to close it. Same thing happens with discord, but I only lose connection, it doesn't crash. Sure I can use chrome, but all my bookmarks are all in firefox.

This only happened recently, June 2022. I didn't have any problem the month before, I was able to use hotspot while using Firefox at the same time.

Anyone have any idea whats the problem and/or how to fix? Thanks.

Asked by blob 1 week ago

Last reply by cor-el 6 days ago

Websites not opening for few minutes as I start browser.

As I start my browsers in Windows I am unable to open any website for like 1 min even if you type some address it keeps loading and after 2-3 min it loads website. This i… (read more)

As I start my browsers in Windows I am unable to open any website for like 1 min even if you type some address it keeps loading and after 2-3 min it loads website. This is happening with start homepage as well.

Version: 102.0 (64-bit)

Asked by Pradyuman 10 minutes ago

Firefox has become very slow lately.

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites ar… (read more)

Firefox has become very slow for some two weeks om my desktop with Linux Xubuntu 18.04. Some sites can be approached without problems except for the speed, other sites are opened after some time, but freeze so that scrolling and clicking on links won't work. I tried to find an answer in the Settings......

Asked by edschijf 17 hours ago

Last reply by jonzn4SUSE 34 minutes ago

Firefox Developer Edition wont open Discord hyperlinks

Discord hyperlinks will no longer open when Firefox Developer Edition is selected as my default browser. They open fine in both Firefox, Microsoft Edge, and Google Chrome… (read more)

Discord hyperlinks will no longer open when Firefox Developer Edition is selected as my default browser. They open fine in both Firefox, Microsoft Edge, and Google Chrome when selected as Windows 11's default browser. When selecting my default browser it would show 2 instances of Firefox Dev but after uninstalling then reinstalling it there is only one instance in the default app list. I'm not really sure where to go from here. Maybe this is an issue with the latest version of Dev Edition or is this an issue with my Windows?

Thanks

Asked by yohaun 18 hours ago

Firefox version 101.0.1 64bit Keeps freezing

Firefox version 101.0.1 64bit Keeps freezing, I have to use the task manager to close it. It happens about 10 times a day. What is wrong? What do I do to fix this besides… (read more)

Firefox version 101.0.1 64bit Keeps freezing, I have to use the task manager to close it. It happens about 10 times a day. What is wrong? What do I do to fix this besides switching to a new browser permenantly? Windows 10Pro 64

Asked by leensaginaw2011 19 hours ago

  • Solved

"This file contains a virus or malware." download popup won't go away

Firefox version: 102.0 (64-bit) System: Windows 10 21H2 I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows… (read more)

Firefox version: 102.0 (64-bit) System: Windows 10 21H2

I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows Defender and Malwarebytes but I deleted it anyways; however, I still get a download popup every time I open Firefox telling me that "This file contains a virus or malware." I've cleared the download library and browser history (cookies, cache, etc.) but I still get the popup from the Firefox.

Is there any known fix for this? Thanks!

Asked by Pat H 20 hours ago

Answered by Pat H 20 hours ago

my computer keeps freezing when using firefox

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to clo… (read more)

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to close this to continue'. How do I delete an old version please I am running windows 7, 64 bit pro

Asked by arwoodward 1 day ago

Last reply by jonzn4SUSE 1 hour ago

SVG <g> tag is not working

In Chrome Browser, svg <g> tag is working well, but when I looking to Firefox It doesn't work. What should I do? Code like this.. ``` <g filter="url(#b)"> … (read more)

In Chrome Browser, svg <g> tag is working well, but when I looking to Firefox It doesn't work.

What should I do?

Code like this.. ```

   <g filter="url(#b)">
       <path fill="#F1F1F1" fill-opacity=".3" fill-rule="evenodd"
             d="M64.968 37.043c1.283-.232 3.18-.502 5.076-.502 1.897 0 3.794.27 5.076.502 1.01.183 1.834.88 2.251 1.817l3.004 6.758a1 1 0 0 0 .413.46l4.132 2.385a1 1 0 0 0 .605.128l7.355-.778c1.02-.108 2.035.259 2.699 1.041.842.995 2.024 2.503 2.973 4.145.948 1.643 1.663 3.42 2.103 4.647.346.966.156 2.028-.448 2.858l-3.99 5.485a1 1 0 0 0-.192.588v5.763a1 1 0 0 0 .191.588l3.989 5.483c.604.83.794 1.892.448 2.858-.44 1.227-1.154 3.004-2.103 4.647-.948 1.642-2.13 3.15-2.973 4.145-.663.782-1.678 1.149-2.699 1.04l-6.133-.648a1 1 0 0 0-.605.128l-5.85 3.378a1 1 0 0 0-.414.46l-2.505 5.636c-.416.938-1.241 1.634-2.25 1.817-1.283.232-3.18.502-5.077.502-1.896 0-3.793-.27-5.076-.502-1.01-.183-1.834-.879-2.25-1.817l-2.506-5.636a1 1 0 0 0-.414-.46l-5.85-3.377a1 1 0 0 0-.604-.129l-6.134.649c-1.02.108-2.035-.258-2.699-1.041-.842-.995-2.024-2.503-2.973-4.145-.948-1.643-1.663-3.42-2.102-4.647-.347-.966-.156-2.028.447-2.858l3.99-5.483a1 1 0 0 0 .19-.588v-5.763a1 1 0 0 0-.19-.588l-3.991-5.485c-.604-.83-.794-1.892-.448-2.858.44-1.227 1.154-3.004 2.103-4.647.948-1.642 2.13-3.15 2.973-4.145.663-.782 1.678-1.149 2.699-1.04l7.354.777a1 1 0 0 0 .605-.128l4.132-2.386a1 1 0 0 0 .414-.46l3.003-6.757c.417-.938 1.242-1.634 2.251-1.817Zm5.075 46.165c7.364 0 13.333-5.97 13.333-13.334s-5.969-13.333-13.333-13.333S56.71 62.51 56.71 69.874c0 7.364 5.97 13.334 13.333 13.334Z"
             clip-rule="evenodd"/>
       <path fill="url(#c)" fill-opacity=".2" fill-rule="evenodd"
             d="M64.968 37.043c1.283-.232 3.18-.502 5.076-.502 1.897 0 3.794.27 5.076.502 1.01.183 1.834.88 2.251 1.817l3.004 6.758a1 1 0 0 0 .413.46l4.132 2.385a1 1 0 0 0 .605.128l7.355-.778c1.02-.108 2.035.259 2.699 1.041.842.995 2.024 2.503 2.973 4.145.948 1.643 1.663 3.42 2.103 4.647.346.966.156 2.028-.448 2.858l-3.99 5.485a1 1 0 0 0-.192.588v5.763a1 1 0 0 0 .191.588l3.989 5.483c.604.83.794 1.892.448 2.858-.44 1.227-1.154 3.004-2.103 4.647-.948 1.642-2.13 3.15-2.973 4.145-.663.782-1.678 1.149-2.699 1.04l-6.133-.648a1 1 0 0 0-.605.128l-5.85 3.378a1 1 0 0 0-.414.46l-2.505 5.636c-.416.938-1.241 1.634-2.25 1.817-1.283.232-3.18.502-5.077.502-1.896 0-3.793-.27-5.076-.502-1.01-.183-1.834-.879-2.25-1.817l-2.506-5.636a1 1 0 0 0-.414-.46l-5.85-3.377a1 1 0 0 0-.604-.129l-6.134.649c-1.02.108-2.035-.258-2.699-1.041-.842-.995-2.024-2.503-2.973-4.145-.948-1.643-1.663-3.42-2.102-4.647-.347-.966-.156-2.028.447-2.858l3.99-5.483a1 1 0 0 0 .19-.588v-5.763a1 1 0 0 0-.19-.588l-3.991-5.485c-.604-.83-.794-1.892-.448-2.858.44-1.227 1.154-3.004 2.103-4.647.948-1.642 2.13-3.15 2.973-4.145.663-.782 1.678-1.149 2.699-1.04l7.354.777a1 1 0 0 0 .605-.128l4.132-2.386a1 1 0 0 0 .414-.46l3.003-6.757c.417-.938 1.242-1.634 2.251-1.817Zm5.075 46.165c7.364 0 13.333-5.97 13.333-13.334s-5.969-13.333-13.333-13.333S56.71 62.51 56.71 69.874c0 7.364 5.97 13.334 13.333 13.334Z"
             clip-rule="evenodd"/>
       <path stroke="url(#d)" stroke-opacity=".1" stroke-width=".2"
             d="M64.986 37.142c1.28-.232 3.17-.501 5.058-.501 1.889 0 3.779.269 5.059.5.974.177 1.772.85 2.177 1.76l3.003 6.757a1.1 1.1 0 0 0 .455.506l4.132 2.386a1.1 1.1 0 0 0 .666.14l7.355-.777c.99-.105 1.971.25 2.611 1.006.841.992 2.019 2.495 2.963 4.13.944 1.636 1.657 3.407 2.096 4.631.334.932.151 1.96-.435 2.765l-3.99 5.485a1.1 1.1 0 0 0-.211.647v5.763c0 .233.074.46.21.647l3.989 5.483c.586.805.769 1.833.435 2.765-.439 1.224-1.151 2.996-2.095 4.63-.945 1.636-2.122 3.139-2.963 4.131-.64.755-1.622 1.111-2.612 1.006l-6.133-.648a1.1 1.1 0 0 0-.666.14l-5.85 3.378a1.1 1.1 0 0 0-.455.506l-2.505 5.637c-.405.91-1.203 1.582-2.177 1.758-1.28.232-3.17.501-5.059.501-1.888 0-3.778-.269-5.058-.501-.974-.176-1.773-.848-2.177-1.758l-2.505-5.637a1.101 1.101 0 0 0-.456-.506l-5.85-3.377a1.1 1.1 0 0 0-.665-.141l-6.133.648c-.99.105-1.972-.25-2.612-1.006-.841-.992-2.019-2.495-2.963-4.13-.944-1.635-1.657-3.407-2.095-4.631-.334-.932-.152-1.96.434-2.765l3.989-5.483a1.1 1.1 0 0 0 .21-.647v-5.763a1.1 1.1 0 0 0-.21-.647l-3.99-5.485c-.586-.805-.77-1.833-.435-2.765.439-1.224 1.151-2.995 2.095-4.63.945-1.636 2.122-3.139 2.963-4.13.64-.756 1.622-1.112 2.612-1.007l7.355.778a1.1 1.1 0 0 0 .665-.142l4.132-2.385a1.1 1.1 0 0 0 .455-.506L62.81 38.9c.404-.91 1.203-1.582 2.177-1.758Zm5.057 46.166c7.42 0 13.433-6.015 13.433-13.434s-6.014-13.433-13.433-13.433S56.61 62.455 56.61 69.874c0 7.42 6.014 13.434 13.433 13.434Z"/>
   </g>

```

Asked by borapark13 1 day ago

Last reply by borapark13 1 day ago

Intranet web site self signed certificate does not permanent stored to exceptions

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them ba… (read more)

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them back in the exceptions. Is there a way to fix this problem?

Asked by administrator25 1 day ago

Last reply by Dropa 20 hours ago

Add on Phantom Wallet - unknown error - no login

Hi, the add on of phantom wallet for my firefox was working perfect for 2 month. for some days i can not login anymore. password is for sure the right one. i get "unknow… (read more)

Hi,

the add on of phantom wallet for my firefox was working perfect for 2 month. for some days i can not login anymore. password is for sure the right one. i get "unknown error" as seen in the picture i added. I wrote to the phantom wallet support and they ask me to run a command in the developer mode.

is this safe to run the command and send a screenshot of the results to phantom wallet support?

thats what the phantom wallet support want me to run:

Hi again,

Please ignore the steps mentioned in my previous email, it can be quite confusing. I have outlined the exact steps in detail below:

Step 1: On the address bar, visit: about:debugging#/runtime/this-firefox You will see a page as displayed below.

Step 2: Copy the Internal UUID.

Step 3: Vist: moz-extension://<Internal UUID>/popup.html You will see a page as displayed below

Step 4: Open the Web Developer Tools (Command + Option + I)

Step 5: Enter the password and click on "Unlock"

Step 6: Copy everything you see on the Console logs and paste it here or screenshot them to us.

Important: Do not try reinstalling the wallet.

Regards

Asked by ma1380 1 day ago

Firefox continually updating

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Window… (read more)

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Windows 10. Any suggestions would be appreciated.

Asked by Pete8 1 day ago

Last reply by Terry 1 day ago

Firefox Update Issue when opening Kaspersky Safe Money session

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session. In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is b… (read more)

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session.

In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is being updated by another instance and the option to Check for Updates has been greyed out (screenshot attached).

When you use the Help, About Firefox option it also says that Firefox is being updated by another instance (see screenshot attached).

When you check the same Settings in the Safe Money 2nd session, it shows exactly the same information and you cannot update Firefox in any session.

In previous versions of Firefox, when you opened a 2nd session it said that Firefox was being updated by another instance and the option to Check for Updates was greyed out but you could still update Firefox in the main session.

This is not a problem when using Chrome or Edge so it must be related to Firefox so can anyone suggest anything to fix this or does it need Tech Support to look into it for fixing?

Thanks.

Asked by Hawkeye 1 day ago

Last reply by Hawkeye 9 hours ago

Facebook Search not working properly

Hi, When I type a search query into the address bar on any Facebook Group and press enter nothing happens. I need to try 2-3 times (sometimes more). I've tried clearing c… (read more)

Hi,

When I type a search query into the address bar on any Facebook Group and press enter nothing happens. I need to try 2-3 times (sometimes more).

I've tried clearing cache, removing all data, program files, re-installed, but this didn't make any difference. Same on Firefox Developer. Microsoft Edge works.

Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70 GHz Installed RAM: 8,00 GB Edition: Windows 10 Home Single Language OS build 19043.1766

Firefox version 102.0 (although this has been happening for months)

Asked by kyle30 1 day ago

Why does Firefox put www in front of the domain name?

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to ww… (read more)

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to www.karinchappell.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

If I remove the www by backspacing it, the page loads correctly.

I've checked the website: "SSL is enabled on your site, and an SSL certificate was detected on your site."

When I've asked around the techies I know, I've been told this is an antiquated way of dealing with it. Please advise.

Asked by kchappell 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Firefox installed an update and now I get an error message

Firefox auto-installed an update and now when I try to open the browser, I receive this Error: Platform version '102.0' is not compatible with minVersion >=101.0.1 m… (read more)

Firefox auto-installed an update and now when I try to open the browser, I receive this

Error: Platform version '102.0' is not compatible with minVersion >=101.0.1 maxVersion<=101.0.1

How can I fix this???

Asked by nflfanno1 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

lost saved logins

hello i was using firefox browser but recently from past 4 to 5 days i have facing an issue of crash firefox browser and then today i troubleshoot and i am shocked all sa… (read more)

hello i was using firefox browser but recently from past 4 to 5 days i have facing an issue of crash firefox browser and then today i troubleshoot and i am shocked all saved logins are lost can i get back my saved login now please tell me i am worried about it

Asked by haseebaslam474 1 day ago

Reproducable crash in ubuntu 20.04 from Firefox 102.0 64-bit

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page. What happens: I click the "change image" … (read more)

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page.

What happens: I click the "change image" button, it gives me the os file picker. I select the file i want and click open and the file picker goes away. The "progress" bar at the top of the image shows up, changes through several states it seems. Then all screens freeze, and the computer stops responding to all output.

Supplemental info: This started happening after an update from ubuntu 18.04 lts to 21 to 22.04 lts. So I know I was not using a flatpak before and I am now.

I've attempted to use strace to figure out what's happening at the time of the freeze I'll include a picture of that if this form does not cause my entire pc to freeze. But didn't really get any useful info from that. I tried reading dmesg at the time of the crash but so far the screen freezes before any relevent information pops up. I've not been able to find any logs about whats going in previous dmesg logs.

Troubleshooting steps: I've attempted the same procedure in firefox's safe mode. This does not seem to stop the crash. I've attempted the same procedure using chrome and this works as it should.

Asked by nogasgofast 1 day ago

Last reply by Paul 1 day ago