Firefox Support Forum

I can't login to the NY Times website using Firefox. I'm sure I'm using the correct password because I can log in using a different browser. I don't save passwords in Firefox. I enter them manually or use a password manager. As I said, I'm certain I'm using a valid password. I've cleared the cookies and all of the items under History on the Settings page. When I close Firefox, nothing is saved. When I contact NYT customer service, I was informed that they've had a lot of requests for assistance from Firefox users, and nothing was out of order with those users' NYT login; the problem was with Firefox.

Please advise.

I have noticed recently that every week or so my Firefox browser will randomly change my homepage directory to the landing page / search for MSN, which is baffling, since it is obtrusive and anti-Mozilla to me.

If y'all are sneaking it in for that sweet ad revenue, I understand, but I would donate to avoid this issue.

Otherwise Firefox / Thunderbird are awesome, and I appreciate all that you do!

Cheers, Elliot

Seemingly randomly, when opening a new tab, FF freezes up completely.

This has only started happening today. After starting my PC, I opened up FF. Upon opening Dicord in a tab (3rd tab, YouTube and Twitter were previous and still open) and clicking on it while loading, it froze. A white line appeared at the top, and FF overlapped, and thus hid, my task bar. Waiting (5 min) did nothing, so I clicked and the "... is not responding" dialogue popped up, and I closed it.

Upon starting again, it restored the tabs that were previously open. I could swap between use them normally. However, when I opened a link in a new tab, it froze again.

After another restart, not even the new empty tab would load, freezing again, and every try afterwards.

Starting in troubleshooting mode or reseting did nothing (though I may not have waited long enough, an 'Old Firefox Data' folder was created and filled, but no window opened). I ran the installer again, which resulted in me having to redo some Addon settings, but worked fine for a while (~1h maybe?), before freezing again. A PC restart fixed it again for a longer while, but then it happened again, this time while trying to write this. Additionally, there was a freeze while clicking into the Subject field here, after which the even the new tabs froze again.

Another PC restart seems to have allowed me to use FF again, while I tipped this on my phone.

Hardware acceleration is off, History deletes every time I close FF, Addons on or off don't seem to matter. CPU and RAM aren't even near fully used. Drivers are up to date, Windows as well. (Running a System File Check right now, as I have upgraded to Win10 only a few days ago, although I was able to use FF during those days without issue, and the PC has been shut down in between as well. The SFC said it found and repaired files, though it didnt say anything other than that, so that might just be a "We found no issues and fixed those." translation kinda thing.)

I really don't know what else to do.

I'm buying a new computer and I'm wondering is there a method/procedure that I can use to transfer the entire FF browser including settings, extensions, bookmarks, and passwords without having to reinstall all those items individually? I know I can save and import bookmarks but what about everything else? I look forward to anyone comments. Thanks

Hello, I listed this is the "Other" section because it involves more than just installation of Firefox. I am using version 97.0.2 and will be installing the most current version within a day or so. I have NO issues with the current version, nor expect any with any future updates I install. With that being stated I will ask my question...

I have a CCTV setup at my home that have the feature of web remote viewing and control. I don't use any other browser other than Firefox...have uninstalled both IE11 and Edge, blocking Edge from being reinstalled. I can NOT use the CCTVs remote web feature because their software is out-dated and I suspect unsupported any longer. I have already downloaded and installed the Firefox required web plug-in but the version of Firefox is TOO NEW. The Software suggested that I install an older version of the 32-Bit Firefox, version 56 or 57 if my memory is correct...

I current Firefox is 64-Bit, installed on the C Drive. Can I install a second Firefox, 32-Bit on perhaps my D or E Drive without corrupting my 64-Bit install and profile? I understand that doing so, and using the older version then there would be a security issue fore prolonged browsing. But, when using this older version to access my CCTV...once done, I would no longer browse with that older version of Firefox. A temporary and quick solution. A 10 minute browsing in a once in a great while exception.

Your feedback and support would be greatly appreciated?

~PB1

Hello,

I'm trying to sort bookmark folders by date. I followed some threads on-line, but its not saving. Am I missing something?

I'm going to Manage Bookmarks (see screenshot) i'm able to select a folder and click Views and it defaulted to 'unsorted' I select Sort by Added and the latest bookmarks in this area sort by latest on the TOP first. Perfect!

I exit out check bookmarks and they are still sorted in the reverse... meaning latest bookmark is still at the bottom and my very first bookmark in this folder is at the top.

Maybe its not designed this way? if so I don't see the reason to go under Managed Bookmarks and sort by anything if its not going to save that way.

Moral of the story trying to sort by date added in any folder not name (which is only thing I see when right clicking on any folder). I want latest saved bookmarks sorted from TOP down not latest's starting at the bottom.

Thanks

Update 99.0 made my firefox unusable-It would operate for a few seconds to a minute and then stop responding and would stop immediately if adding an extension or signing in to my profile-mouse still moves but can't get any response clicking on anything, even closing the program-had to repeatedly close using the task manager. Cleared using the firefox reset command did not fix. Uninstalled then reinstalled 99.0 and the behaviour resumed. Uninstalled and reinstalled 97.0.2 and is working fine. What's up?????????????????????????

Hello everyone.

  I have a problem with some websites (most of the text characters are not displaying properly or are missing), when I try to load them using Firefox (problem remains, using Chrome, but Firefox is my main browser). The problem seems to be with greek websites (only with pop-up cookies settings) or greek language versions of websites, but the strange thing is that the problem is almost the same with facebook homepage in english and in greek language (!). 
  I have tried to search for similar problems and suggested solutions on the internet, but I still can't figure out the cause of my problem and haven't solved it yet. I have followed [https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fi...] solution, running Firefox in Troubleshoot mode, which resolves the problem temporarily, but not permanently. According to the above solution, "the likely cause is an extension, theme or hardware acceleration", but when I follow every step to determine which one of these (extension, theme or hardware acceleration) is the problem, all of these prove to work properly. 
  Therefore, any suggestions would be much appreciated.

Hi,

Something seems to be happening with my Gmail. After some time, it stops updating. When attempting to reload the page, no requests are even sent from Firefox. When attempting to load it in a new tab, I get an endless loading sign but no indication a request is actually being sent (no request in network tab, no domain in the bottom corners as happens when loading a page).

All other Google products load correctly.

The solutions I've found are to log out of Google and log back in or clear cache/cookies/etc for Google. However, after some time this issue pops up again.

I've already rebooted the machine, done latest update, cleared site cache etc etc etc. and this keeps happening.

When I try to click "upload" on any website, the button doesn't respond at all. I don't get the dialogue to choose a file, it's as if I never click the button in the first place. On certain websites I can get around it when they offer the feature to drag files to upload, but there are a lot of times where I can't do that and I have to try Safari to see if that works. I've tried to clear all cookies and cache, and that didn't solve this issue. I've attempted to turn off the "Enhanced Tracking Protection" for websites where I regularly need to upload files just in case that was blocking the script, but I have no idea what's going on or how to solve this.

I have Firefox version 97.0.2 (64 bit) for Windows. Lately, every time I start up the browser, it's trying to install an update. I haven't had this problem before with Firefox (and I've been using it for several years now). Is there something I need to do to stop this?

Tell me how to get rid of these unwanted URLS from my system. They pose a security risk. One link Regal Henrietta is one that was closed 2 years ago. I have been trying to clean unneeded bookmarks in my Firefox for the Mac on my iMac vintage late 2013.

I have strange issue. I cannot see Minimise, Restore and Close button on my Gmail page many times. Not happening always but many times. Attached the screenshot for your ref. I use Win7 at home and Win 10 at the work, both places have the same problem. Both FF browsers are Synced. Even I cannot see those buttons when I click at those places it responds accordingly. So I guess there is some button visualization problem. Please help. Thank you. Darshan.

Hi,

I have installed Evernote Webclipper add-on. It is showing as enabled on the add-on management page but there is no Evernote icon showing on the taskbar so I cannot clip anything on screen. Please advise what may be causing this and how I can solve the problem. Thank you.

Hello, please see the subject line for question. I goofed when writing. Thanks for your help we appreciate it. our operating system is windows 10 not 8 as listed.

I'll repeat, whenever yahoo.com is being accessed from Firefox there is an error message. This is a first as we have used this browser for many yrs. After relocating this has become a problem. Edge browser seems to be interfering. Please fix and thank you.

Firefox used to display this web page fine, and one day it just stopped. https://www.jdfarag.org/bible-prophecy Chrome always did and still does display this page correctly.

I have Firefox 97.0.2 64bit I have Chrome 99.0.4844.51 32bit The two browsers have identical extensions except for Firefox Color I have Windows 10 Pro 64bit

How can I make Firefox display the page: https://www.jdfarag.org/bible-prophecy

Thanks