Showing questions tagged: Show all questions
  • Archived

Sync tab and Restore previous session

Whenever I restore previous session, off bootup or opening firefox with tabs being sent from another device loading in, restoring closes the tabs I just recieved and they… (read more)

Whenever I restore previous session, off bootup or opening firefox with tabs being sent from another device loading in, restoring closes the tabs I just recieved and they don't show in their recent history since they didn't fully load. It happens every once in a while with me being mindless, but would be nice QoL when its a loaded webpage from an app on the phone I then send to the computer that gets lost and has no form of history.

Asked by Space_Buk 1 year ago

Last reply by Space_Buk 1 year ago

  • Archived

Hardware video decoding not working

Hi, Using Firefox 92.0.1. On a AMD 5900x with an Nvidia 3090. Nvidia driver 471.68. Hardware decoding doesn't seem to be working correctly on any website. I noticed this… (read more)

Hi, Using Firefox 92.0.1. On a AMD 5900x with an Nvidia 3090. Nvidia driver 471.68. Hardware decoding doesn't seem to be working correctly on any website. I noticed this as when I adjust video colours and 'edge enhancement' in the Nvidia control panel it has no effect in Firefox but it works in Chrome and Edge. Simply sliding the colour down to black and white for example doesn't work. In task manager GPU video decode is sometimes used, other times no utilisation. Even if it's showing GPU decode being used the colours or Nvidia enhancements do not apply as they do in Edge or Chrome. I tried refreshing Firefox and no change. Is this the intended behaviour or is there a long running bug as a friend also has the same outcome? Thanks

Asked by DT19999 2 years ago

Last reply by DT19999 1 year ago

  • Archived

Keyboard shortcuts not working on MAC OS Big Sur

I just installed Version 90.0.1 on MAC OS BigSur latest version. I followed some old post I found regaridng this isssue and nothign is working. I am using customized shor… (read more)

I just installed Version 90.0.1 on MAC OS BigSur latest version. I followed some old post I found regaridng this isssue and nothign is working. I am using customized shortcuts for Cut, Copy, Paste and find similar cu the keyboard shortcut on Windows PC Ctr+C, Ctr+V. These shortcut are working for all other applications including Safari and Chrome. None of them is working fro Firefox. I need to use CMD+C, CMD+V and so on. I do not have any language packs added except the primary English US. This is the main reason why I am not using Firefox for the most part. I reinstalled the appliaiton af ew times, I have created a secodn profile on MAC and Firefox, I start in refresh mode, issue is still there. Any solution to this issue?

Asked by John Minea 1 year ago

Last reply by JeffGates 1 year ago

  • Solved
  • Archived

Help with browser crashes

So, I started following instructions via this link: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting I first made sure Firefox and a… (read more)

So, I started following instructions via this link: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

I first made sure Firefox and all my drivers were up to date, which they were. Moving on, using Troubleshooting Mode, I have yet to encounter any issues. The screenshot below shows the crash reports between yesterday and today. For some reason it won't let me submit the crash report from yesterday, as well as the first one that happened today. I'm also not sure why there are 4 crash reports generated for 10:05PM on 9/30, because Firefox only crashed once to my knowledge.

Here's the submitted crash report ID's, though: bp-35800b96-f14a-488f-b94d-94fa10211001 bp-ad3476ee-2ceb-4de1-a824-a49a90211001 bp-94812bc3-6e24-4454-a479-a6fc70211001 bp-a238a0fc-37f9-4b5c-b883-eb2cb0211001

And the "Failed" Unsubmitted crash reports: b8ab5181-c940-4177-ad4b-00ef7b99f84a be5771aa-ccc2-423b-b94e-5acbd65ec765

Typically I have these extensions installed, and I've never had an issue thus far: 1. uBlock Origin (also in incognito) 2. Adguard Adblocker (also in incognito) 3. Honey 4. Translate Web Pages (though it's left disabled, unless needed)

Why do I use two adblockers? Because one or the other isn't typically sufficient, and I find those two to work together the best.

Any help would be appreciated. Thanks!

Asked by Nick (Gmail) 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Sync never working properly across devices

I would prefer to be using Firefox rather than Google Chrome, but, my devices when all being logged in with the same account will not all sync as they should be. They wil… (read more)

I would prefer to be using Firefox rather than Google Chrome, but, my devices when all being logged in with the same account will not all sync as they should be. They will also be synced, but then they would loose their connection with the other ones. The sync should be that when I would simply log into the browser that it would automatically sync using the login information the same easy way it is done in Chrome. I have kept using Chrome, because of the fact that the sync is able to work across all devices simply by logging in for the sync to work & it will work properly to where all of the browsers that would be logged in would be synced, no issues whatsoever. How can I actually login to the sync on everything with there not being any issues of any kind across all devices?

Asked by JCfreak1087 2 years ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Firefox Monitor

Hi, Guys I just got an email from Mozilla telling me about their new upcoming service to remove personal information from the web. In that email there was a link to som… (read more)

Hi, Guys

I just got an email from Mozilla telling me about their new upcoming service to remove personal information from the web. In that email there was a link to someone's "free personal data removal workbook and credit freeze guide". I clicked on that link, and Norton blocked it as being a "dangerous webpage".

Norton also says "You attempted to access: https://gate.sc/?url=https%3A%2F%2Finteltech..."

And that, "This is a known dangerous webpage. It is highly recommended that you do NOT visit this page."

So, what's going on here? Please let me know.

John

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by 1thomson 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

QVC website is not allowing me to logon and this isn't happening with Edge.

Unable to logon to QVC website but not when I use Edge browser. I am getting error message that something went wrong. I have contacted QVC and their answer is to use diff… (read more)

Unable to logon to QVC website but not when I use Edge browser. I am getting error message that something went wrong. I have contacted QVC and their answer is to use different browser.

Asked by sabra.parks 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Up and Down Caret icons Fail to Display

I'm seeing this issue mostly in Google News, but mostly because it uses these little symbols extensively. The little up and down carets don't display properly. They look… (read more)

I'm seeing this issue mostly in Google News, but mostly because it uses these little symbols extensively. The little up and down carets don't display properly. They look fine in Chrome but not in Firefox. See the attached screenshot.

How can I fix this?

Asked by BillTreloar 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Email error code 550

Hi, Since Jan I am unable to send Emails to @was-luzern.ch I can receive them, but every mail I try to send is returned with this error message: Email error code 550: Ema… (read more)

Hi, Since Jan I am unable to send Emails to @was-luzern.ch I can receive them, but every mail I try to send is returned with this error message: Email error code 550: Emails from your address have been blocked by the administrator.

I just sent same mail via Chrome with no problem!

It seems this could be a Firefox related problem, any idea?

Asked by sheila_vassie 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Firefox 92.0.1 on Windows 10 performance problems

Today I installed update 92.0.1 (64 bit) on Windows 10. Since then performance has been terrible on everything I do - typing, scrolling, opening a tab, etc, response time… (read more)

Today I installed update 92.0.1 (64 bit) on Windows 10. Since then performance has been terrible on everything I do - typing, scrolling, opening a tab, etc, response time is measured in seconds and scrolling is very jerky. Other applications still work normally but Firefox is no longer acceptable.

Asked by tsaiers1994 1 year ago

Answered by tsaiers1994 1 year ago

  • Solved
  • Archived

Blocked PM and comment function

First, the problem does not occur using Chrome or Safari. On one site I visit regularly I am no longer able to use the PM and comment functions. I have checked with the… (read more)

First, the problem does not occur using Chrome or Safari. On one site I visit regularly I am no longer able to use the PM and comment functions. I have checked with the site's webmaster and am confident the problem is not at their end. Suggestions short of deserting Firefox?

Asked by joegazzo 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Easyjet site fails to search for flights "Access Denied"

I can't use the Easyjet site successfully in Firefox Here is my error Access Denied You don't have permission to access "http://www.easyjet.com/en/buy/flights?" on this… (read more)

I can't use the Easyjet site successfully in Firefox

Here is my error

Access Denied You don't have permission to access "http://www.easyjet.com/en/buy/flights?" on this server.

Reference #18.9eb0f748.1633001682.54a86dff

I have cleared all Easyjet cookies. Same result.

I have to use another browser. Zero issues in Chrome or Edge....this is a Firefox problem.

I can use the site up to a point. It allows me to make my selections. The error occurs as soon as I click on "Show Flights".

Any idea what's causing it?

thanks.

Asked by richardrea36 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

changing primary password to view my saved passwords

i need to change my primary password but i cant get it done because someone in my home set it up on my computer i tried uninstalling it doesnt work my email is shenson121… (read more)

i need to change my primary password but i cant get it done because someone in my home set it up on my computer i tried uninstalling it doesnt work my email is shenson121286@gmail.com

Asked by Toggle 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Absurd amounts of RAM used

I used to be able to run Firefox without problems, but after updating to Monterey beta 8, I started getting pop-ups from MacOS telling me to force close programs. Firefox… (read more)

I used to be able to run Firefox without problems, but after updating to Monterey beta 8, I started getting pop-ups from MacOS telling me to force close programs. Firefox is using upwards of 30GBs of ram and swap on my 8GB M1 Macbook Air.

Measuring using about:memory spits out the following:

Main Process (pid 2140) Explicit Allocations

25,429.92 MB (100.0%) -- explicit ├──24,686.22 MB (97.08%) ── heap-unclassified ├─────472.45 MB (01.86%) -- heap-overhead │ ├──415.69 MB (01.63%) ── bookkeeping │ └───56.76 MB (00.22%) ++ (2 tiny) └─────271.25 MB (01.07%) ++ (31 tiny)

How do I limit the amount of RAM Firefox uses?

Asked by kresselia 1 year ago

Last reply by Bithiah 1 year ago

  • Solved
  • Archived

firefox keeps opening an "install update" box.

Hi, I thought Firefox updated automatically so can someone please tell me why this box seemingly opens every time I open Firefox. I am using version 92.01 (64bit) . When… (read more)

Hi, I thought Firefox updated automatically so can someone please tell me why this box seemingly opens every time I open Firefox. I am using version 92.01 (64bit) . When Box first appeared I attempted an update and lost all bookmarks etc. would like to know what I'm getting wrong before I go any further. Thanks, John.

Asked by eauxvives.jj 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

web pages dont open. they flash continually

When I try to open many, not all webpages, they don't load but flash very quickly repeatedly. I have used firefox for years and have never seen this before and these are… (read more)

When I try to open many, not all webpages, they don't load but flash very quickly repeatedly. I have used firefox for years and have never seen this before and these are all pages that previously worked fine

Asked by Fatso Pockertix 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Cannot uninstall "Firefox Addon Reviews" extension

Can someone tell me how to uninstall this extension? I was trying to add extensions that make PDFs of web pages. In the course of doing this I ended up getting an extensi… (read more)

Can someone tell me how to uninstall this extension? I was trying to add extensions that make PDFs of web pages. In the course of doing this I ended up getting an extension that periodically pops out a page of reviews that it's already shown each time. It brings me to a blog by a Harlan Gertz. I've turned off any extensions that didn't say who the creator was. I don't see any by this name. Still it pops up all the time. How can it be popping up this website if I don't have an extension that is made by this person? Is there another way to force pop-ups? Does anyone know the name of this extension? Thanks for any help. I really want to avoid having to re-install Firefox. This is on a Mac.

Asked by LPatsco 1 year ago

Last reply by LPatsco 1 year ago