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  • Archived

full screen stuck in full screen

why does my firefox browser 91.0.2 stay in full screen when i go into full screen. I can't get out of full screen. I used the windows key to try to close firefox but it … (read more)

why does my firefox browser 91.0.2 stay in full screen when i go into full screen. I can't get out of full screen. I used the windows key to try to close firefox but it doesn't work either. I have to force shutdown laptop to get out of full screen by shutting down pc. How can I fix this problem?? Thank you in advance.

Asked by Jan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

fail to play music

on manjaro i3wm, firefox91 can not play music and no voice when play video. but chromium can. the output message on terminal is: $firefox [Child 60021, MediaDecoderState… (read more)

on manjaro i3wm, firefox91 can not play music and no voice when play video. but chromium can. the output message on terminal is:

$firefox [Child 60021, MediaDecoderStateMachine #1] WARNING: 7fd242a17ac0 OpenCubeb() failed to init cubeb: file /build/firefox/src/firefox-91.0.2/dom/media/AudioStream.cpp:324 [Child 60021, MediaDecoderStateMachine #1] WARNING: Decoder=7fd247667c00 [OnMediaSinkAudioError]: file /build/firefox/src/firefox-91.0.2/dom/media/MediaDecoderStateMachine.cpp:3980 [Child 60021, MediaDecoderStateMachine #1] WARNING: Decoder=7fd247667c00 Decode error: NS_ERROR_DOM_MEDIA_MEDIASINK_ERR (0x806e000b) - OnMediaSinkAudioError: file /build/firefox/src/firefox-91.0.2/dom/media/MediaDecoderStateMachine.cpp:3541

Asked by nyliubing 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost Passwords after Restarting Firefox

There was a clear indication that simply resetting Firefox would save passwords while hopefully improving performance. BUT ALL LOCKWISE PASSWORDS AND LOGONS HAVE APPARENT… (read more)

There was a clear indication that simply resetting Firefox would save passwords while hopefully improving performance. BUT ALL LOCKWISE PASSWORDS AND LOGONS HAVE APPARENTLY BEEN LOST. There are online instructions to copy/paste all data in the Old Firefox Data fldr to the "new profile fld" in 'about:profiles'. But the lost passwords still do not appear. Can anyone explain:

(1) is it possible to recover lost passwords from Old Firefox Data ? (2) why this happened despite false re-assurance that passwords would not be lost ?

Thanx. Boiling Madman

Asked by theblochs 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Intermittent Fault - Google sites won't load

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue b… (read more)

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue begins none of the elements work. This issue is frustratingly intermittent. It will be fine for a few min and then break for a few min. I'd attach screenshots but there is no error - simply does nothing. I have done a bunch of troubleshooting and testing to get to the root of the issue.

  • Reload page
  • Restart Firefox
  • Cleared cache
  • Disabled Privacy/Security settings
  • Disabled Plugins
  • Updated Firefox
  • New Private Window
  • Tested another browser - Other browsers load google sites
  • Tested non google websites – Other websites are loading
  • Tested another network

I’ve noted that google.co.za seems to have a separate intermittency from google.com. However, I have tested and found both can be ‘broken’ at the same time. It also happens with Youtube.com. I am quite happy to continue troubleshooting, I just need some direction.

Asked by triton.rudman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

LOST 150 TABS - TRYING TO RECOVER THEM

Three times now I have lost over 150 open tabs on Firefox and have spent hours trying to recover them but to no avail. I have tried absolutely everything I have read in m… (read more)

Three times now I have lost over 150 open tabs on Firefox and have spent hours trying to recover them but to no avail.

I have tried absolutely everything I have read in multiple support posts such as clicking on the 3 lines, trying to go into history, etc. The best I can do is go into my history to see thousands of website that I have been to in the past several months, but seemingly no way to restore only the 150 tabs that I had open.

Several of the posts refer to trying to find previous files with names in them such as "session..." and "json..." etc. but I cannot find any of these files on my hard drive.

MESSAGE TO FIREFOX DEVELOPERS: Please please please add an option to load a previous set of tabs that were open a week or two ago. Not an option to open the websites I was on, but the actual saved tabs. Very frustrating!!!!!! It's not reasonable to expect someone to go through 3,000 web pages in the history to find the 150 that I opened and left opened for a reason. A couple of hundred hours of my time in research down the drain.

Please help. I'm using the latest firefox browser on Windows 7. Thanks.

Asked by tomvassos 1 year ago

Last reply by Bithiah 1 year ago

  • Archived

I try to access Pinterest links https://www.pinterest.com/ and showing up as blank pages

I already clear my browser's cache and cookies and it won't work, BTW it also same problem with Microsoft EDGE, and not any extension on EDGE And it can open with Google … (read more)

I already clear my browser's cache and cookies and it won't work, BTW it also same problem with Microsoft EDGE, and not any extension on EDGE And it can open with Google Chrome but the Pic still load

Asked by wzhenghd 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Version 91.0.2 (64-bit) will only access the internet in troubleshooting mode, other browsers work fine.

I'm using Firefox Version 91.0.2 (64-bit) on the latest version of Windows 10 0n a HP laptop. After the last 3 Firefox updates, I have not been able to access the interne… (read more)

I'm using Firefox Version 91.0.2 (64-bit) on the latest version of Windows 10 0n a HP laptop. After the last 3 Firefox updates, I have not been able to access the internet unless I restart in troubleshooting mode. All other browsers work great. Help, can't figure out what is wrong. I'm also using McAFee, and have checked all settings. Regards, John

Asked by jverenini 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox not syncing new PC with OLD PC open tabs

I have built a new PC. Both PC's are logged into the same Firefox Account. The old PC has over 100 tabs open I need to have open on the new PC. When I sync, it does not o… (read more)

I have built a new PC. Both PC's are logged into the same Firefox Account.

The old PC has over 100 tabs open I need to have open on the new PC.

When I sync, it does not open the old PC tabs on the new PC.

I will need to use the old PC C drive eventually as the new PC D drive, but obviously cannot do so until the New PC has all the tabs open from the Old PC.

I cleared the browser console before attempting a sync - there are no error messages generated in the browser console after I tried to sync.

Please advise

Asked by droidware 1 year ago

Last reply by cor-el 1 year ago

  • Archived

EXCEPTION_ACCESS_VIOLATION_READ

Firefox keeps crashing and not submitting the report to Firefox... Signature js::GCMarker::processMarkStackTop More Reports Search UUID 02b36781-c350-4450-acf2-d7ca3021… (read more)

Firefox keeps crashing and not submitting the report to Firefox... Signature js::GCMarker::processMarkStackTop More Reports Search UUID 02b36781-c350-4450-acf2-d7ca30210903 Date Processed 2021-09-03 04:18:05 UTC Uptime 6,603 seconds (1 hour, 50 minutes and 3 seconds) Install Age 695,447 seconds since version was first installed (1 week, 1 day and 1 hour) Install Time 2021-08-26 01:41:39 Product Firefox Release Channel release Version 91.0.2 Build ID 20210823123856 (2021-08-23) Buildhub data OS Windows 10 OS Version 10.0.19043 Build Architecture amd64 CPU Info family 6 model 60 stepping 3 CPU Count 8 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

4th Gen Core Processor Integrated Graphics Controller (0x0416)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x00001e021fd00000 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,781,069,312 bytes (138.53 TB) Available Page File 10,279,178,240 bytes (10.28 GB) Available Physical Memory 10,456,707,072 bytes (10.46 GB) System Memory Use Percentage 38 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1199, AdapterSubsysID2: 74811558, AdapterDriverVersion2: 25.21.14.2531DWrite? DWrite+ WR? WR+ OMTP? OMTP-

Processor Notes

processor_ip-172-31-17-220_us-west-2_compute_internal_7; ProcessorPipeline

Crashing Thread (0), Name: MainThread Frame Module Signature Source Trust 0 xul.dll js::GCMarker::processMarkStackTop(js::SliceBudget&) js/src/gc/Marking.cpp:1939 context 1 xul.dll js::GCMarker::markUntilBudgetExhausted(js::SliceBudget&, js::GCMarker::ShouldReportMarkTime) js/src/gc/Marking.cpp:1763 cfi 2 xul.dll js::gc::GCRuntime::incrementalSlice(js::SliceBudget&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7189 cfi 3 xul.dll js::gc::GCRuntime::gcCycle(bool, js::SliceBudget const&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7656 cfi 4 xul.dll js::gc::GCRuntime::collect(bool, js::SliceBudget const&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7864 cfi 5 xul.dll js::gc::GCRuntime::gcSlice(JS::GCReason, long long) js/src/gc/GC.cpp:7960 cfi 6 xul.dll static nsJSContext::GarbageCollectNow(JS::GCReason, nsJSContext::IsIncremental, nsJSContext::IsShrinking, long long) dom/base/nsJSEnvironment.cpp:1048 cfi 7 xul.dll std::_Func_impl_no_alloc<`lambda at /builds/worker/checkouts/gecko/dom/base/CCGCScheduler.cpp:265:7', bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) cfi 8 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:109 cfi 9 xul.dll mozilla::IdleTaskRunnerTask::Run() xpcom/threads/IdleTaskRunner.cpp:41 cfi 10 xul.dll mozilla::TaskController::DoExecuteNextTaskOnlyMainThreadInternal(mozilla::detail::BaseAutoLock<mozilla::Mutex&> const&) xpcom/threads/TaskController.cpp:805 cfi 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1152 cfi 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:85 cfi 13 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi 14 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi 15 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:137 cfi 16 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:603 cfi 17 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:910 cfi 18 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi 19 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi 20 xul.dll XRE_InitChildProcess(int, char**, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:742 cfi 21 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:131 cfi 22 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi 23 kernel32.dll BaseThreadInitThunk cfi 24 ntdll.dll RtlUserThreadStart cfi 25 kernelbase.dll TerminateProcessOnMemoryExhaustion scan

All drivers are up to date, Windows is up to date, Firefox is up to date (version 91 currently). Getting cranky that I cannot browse without crashing. TIA

Asked by ravendragonwing 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

profiles disappeared after update

After recent Firefox update all of our profiles have disappeared. (And all our bookmarks and passwords, too!) At the about:profiles page, the only profile showing is the … (read more)

After recent Firefox update all of our profiles have disappeared. (And all our bookmarks and passwords, too!) At the about:profiles page, the only profile showing is the one I created to be able to launch Firefox. Under "Users" ..... "App Data", there are 3 profiles: the new one just created, another profile with same name and the Default profile. Can not access either of the old profiles. Both old profiles have last changed date the same as Firefox update. I hope there is a fix for this. This is almost as bad as the entire computer crashing.

Asked by lorio56701 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Friefox sync doesnt sync the Extensions / Add Ons

I have 3 machines. One machine has less add-ons than the others. Most of them sync up, but not all. Maybe it's an OS issue? Ubuntu 20 - sync working Win 10 Enterprise (F… (read more)

I have 3 machines. One machine has less add-ons than the others. Most of them sync up, but not all. Maybe it's an OS issue?

Ubuntu 20 - sync working Win 10 Enterprise (Firefox Portable) - sync working Win 7 Home - missing add-ons

I have "add ons" checked in Settings/Sync on all 3 machines. Not sure what else to describe.

Obviously I want all machines to have the same add-ons, which is why I selected sync.

Asked by itsnotbroken 1 year ago

Last reply by FredMcD 1 year ago

Volunteers

This is a comment, not a question. I really only want to applaud Firefox and all the volunteers that contribute their thoughts and efforts in writing solutions, explanati… (read more)

This is a comment, not a question. I really only want to applaud Firefox and all the volunteers that contribute their thoughts and efforts in writing solutions, explanations and more to the many areas that need to be addressed, especially newcomers to the world of computers and Firefox. I was not raised in a computer environment, in that I am old, born in 1953. Everything and anything I know is from being self taught by jumping online and giving it a go, stumbling around on the web until things made sense to me. Volunteers at Firefox have been invaluable as they have been my teachers almost from the start. In addition to just turning 69 years of age and a bit out of the range of "computer age" I had undiagnosed learning disabilities (ADD, dyslexia, etc) which made classic classroom learning very difficult. With Firefox (and others) volunteers, I am able to take my time, going over what I read several times until it sticks and I can move on to take in a little more knowledge each time I logged (and still log) on. So thank you to all the volunteers who share their expertise and thank you to Firefox for highlighting the names of the authors and teachers and posting them at the end of their articles. Firefox does not just talk the talk, they walk that walk, and stand as a fine example of how well community, helping out and giving of yourself makes for a better world. Without naming names, there are others who now prefer to remain more self-serving in their efforts, pumping up their version of "security" by becoming CENSORS TIMES TEN, limiting and blocking any and all comments that do not conform to that company's beliefs. Like I said, I prefer not to name names....but "YIPEE !" Thank God they are the exception and not the rule. Ain't that right, "YIPEE !" or whatever your real name is ! As they say...'DO YOU !" Firefox. Keep up the great work and again, thanks to all of the many contributors who volunteers their time, energy and expertise in spelling things out, helping to teach Old Knuckleheads like me, how to follow the maps you draw in verbiage, that is the standard for great teaching methods in the many, many areas of computing that I personally got a late start on. Be safe and Be healthy, everyone, in particular all you volunteers. All of your efforts are deeply appreciated. p.s. My apologies for the length of this, I just don't know when to SHUT UP ! LOL

Asked by BeBop4000 5 months ago

Last reply by Paul 5 months ago

  • Archived

Hamburger Bar Partially Shows Language Wrong

Hello. I've just bought my first laptop today and still has a lot of things I need to set up. Now before downloading Firefox I made sure to download the US version of Fir… (read more)

Hello. I've just bought my first laptop today and still has a lot of things I need to set up. Now before downloading Firefox I made sure to download the US version of Firefox. And after it finished installing I double checked that the language is set on English and also add alternative language (Korean). It displays websites in correct language however, I noticed that the hamburger menu somehow shows 2 different language, 1 in English and the other in my local language (Indonesian), how do I fix this? It's so frustrating I don't want to use my local language, it's very awkward.

Asked by calvincaesar777 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Video playback problem - Video freezes for a couple seconds, audio continues normaly

For a couple of days i have a problem with the playback of videos in Firefox. The Video freezen for a couple seconds (3s - 5s mostly), but the audio continues without any… (read more)

For a couple of days i have a problem with the playback of videos in Firefox.

The Video freezen for a couple seconds (3s - 5s mostly), but the audio continues without any problem.

This problem accours predominantly on Youtube videos and livestreams. But i noticed it on Twitch as well, although the freeze duration was shorter.

I could not notice this issue when using other browsers.

I tried: - turning of hardware acceleration - disableing addons - different video qualitys (480p - 4k) to no improvement.


System information:

Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406) Processor: AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz Memory: 32768MB RAM DirectX Version: DirectX 12

GPU name: NVIDIA GeForce RTX 3070 Driver Date/Size: 27.08.2021 02:00:00, 1056296 bytes

Asked by joborens 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmarks broken?

Started up my PC today, and my bookmarks are gone. Saw the suggestion to restart, it didn't work. Followed down the list and tried to load up back ups from the previous … (read more)

Started up my PC today, and my bookmarks are gone.

Saw the suggestion to restart, it didn't work.

Followed down the list and tried to load up back ups from the previous days, didn't work.

Tried several days, no help.

Now Firefox won't even let me create a new bookmark.

Is there a virus involved? Is microsoft attacking browers they don't make? What the heck?

Thanks in advance for any suggestions...

Asked by AlanWhipple 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Download Prompt missing the "Do this automatically..." option

Hello everybody, i have a problem with downloading in firefox. When i download a file with an extension unfamiliar to firefox, the download prompt opens, as it should be.… (read more)

Hello everybody,

i have a problem with downloading in firefox. When i download a file with an extension unfamiliar to firefox, the download prompt opens, as it should be. What's missing is the option to select "Do this automatically for files like this from now on" before choosing an action. This means i can not "teach" firefox how to handle unfamiliar files which gets tedious when downloading them en masse. How do i get this option backin the prompt? Alternatively, is there another option to add file extensions and what to do with them to the Applications list in general settings?

Thank you very much!

Asked by CatNatty 1 year ago

Last reply by cor-el 1 year ago

  • Archived

printer does not appear in destination dropdown

Setting up a new Windows 10 computer with same old printer. The printer does not appear in the destination dropdown menu. Various MS options show up, but not the actual … (read more)

Setting up a new Windows 10 computer with same old printer.

The printer does not appear in the destination dropdown menu. Various MS options show up, but not the actual printer.

Have run the mfr driver installation, manually added the printer in Windows devices, and rebooted.

Asked by mafagat165 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Websites not displaying correctly

Ever since the latest updates, nothing is displaying properly. No matter what I do the problem is not resolved. Please update Firefox again and fix this bug. I do not wan… (read more)

Ever since the latest updates, nothing is displaying properly. No matter what I do the problem is not resolved. Please update Firefox again and fix this bug. I do not want to have to go to another browser.

Asked by AgapeHouseInc.TN 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Amazon will not load

When I try to get to Amazon.com, all I get is 'Connecting to server...please wait' and gets stuck there. The only time it works is immediately after I restart my PC. Afte… (read more)

When I try to get to Amazon.com, all I get is 'Connecting to server...please wait' and gets stuck there. The only time it works is immediately after I restart my PC. After I load one or two more websites, I can't get to Amazon. I am not having this problem with any other websites. Can you help???

Asked by Dave 1 year ago

Last reply by FredMcD 1 year ago