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  • Archived

Customizing headers and footers for printing.

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this.… (read more)

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this. I don't know if it was a recent update or what but I am using Windows 10 Home. Please help so I don't have to find a new browser.

Asked by themills98 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Amazon Prime Video not loading

Hi, I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM … (read more)

Hi,

I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM settings, refreshed Firefox via the support options, and have installed the latest version of the browser. I'm running a Win10 desktop. Netflix works fine and Amazon Prime Video works fine through MS Edge, but I can't figure this one out. Does anyone have any suggestions that I could try?

Thanks and Regards

Matt Whitehead

Asked by mwhitehead87 2 years ago

Last reply by Hithills 1 year ago

  • Solved
  • Archived

About opening a tab in a new tab (not new window) conveniently

I found when pressing Alt+Enter in the address bar, the link will open in a new tab, which is nice. But if I press Alt+click a link in the page, the link does not open in… (read more)

I found when pressing Alt+Enter in the address bar, the link will open in a new tab, which is nice. But if I press Alt+click a link in the page, the link does not open in a new tab (while Shift+click can open in a new window as expected). I'm not sure if it's a problem, but I hope Firefox can have this feature so that opening a link in a new tab can be more convenient.

Besides, in some browsers, drag a link to a nearby place will open in a new tab. However, in Firefox, this manner does not work, unless I drag a link to the tabs bar.

Asked by SolidBlock 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

aliexpress

again the shopping cart in aliexpress does not work. there are no addons. in pinterest, and after a while, the computer hangs up. опять корзина в алиэкспресс не работает… (read more)

again the shopping cart in aliexpress does not work. there are no addons. in pinterest, and after a while, the computer hangs up.

опять корзина в алиэкспресс не работает. никаких дополнений нет. в pinterest и вовсе через некоторое время намертво вешает комп.

Asked by yur1x_rc 2 years ago

Answered by jonzn4SUSE 2 years ago

  • Solved
  • Archived

firefox sync lists all the synced tabs in a side bar but doesn't open them

Hello I do not understand how firefox sync is supposed to work. I have a desktop and a laptop. The desktop is FF 85 on Linux Mint (I cannot get a later version due to … (read more)

Hello

I do not understand how firefox sync is supposed to work. I have a desktop and a laptop. The desktop is FF 85 on Linux Mint (I cannot get a later version due to some querk) The laptop is 99 on Windows 10 Both are signed in to sync but my bookmarks were scrambled so I signed out the laptop and cleared the profile, cleaned up the bookmarks in the desktop and to be safe I tried just syncing the tabs, not the bookmarks, by opening the fresh firefox on the laptop and signing in again. In the sidebar under my account icon I clicked "Synchronise now" and the open tabs from my desktop appeared in a list underneath, jumbled up. (I have 2 separate windows open on the desktop with different tabs in each, but this separation was not followed either, there didn’t seem to be any provision for syncing tabs in two separate windows)

But the row of tabs didn’t open, all I can do is open them one by one from the list on the right, this is a slow process as every time I click on a tab in the list the new page opens in the same single tab, not a new one, but the sidebar closes again.

Is this what’s supposed to happen? I was expecting the synced row of tabs to open automatically.

This feature would have been useful as my OS on the desktop, (Linux Mint) tends to crash and to have the on the laptop would be a good backup.

Incidentally the other way I try to back up the lost tabs is to select them all and bookmark them to a new folder which I call “backup” but it seems this doesn’t necessarily duplicate them, which I would prefer, so any of the open tabs that were previously bookmarked risk being removed from the original bookmarked folder, without my noticing, and I am therefore reluctant to delete the backup folder without checking that it doesn’t contain the only bookmark of a page.

When I came back to syncing the bookmarks, how do I avoid them getting scrambled again?

Asked by benaround3 11 months ago

Answered by benaround3 11 months ago

  • Solved
  • Archived

Firefox hogging hard drive space with temp files (cubeb-shm...input/output)

I've discovered that in my Users/UserName/AppData/Local/Temp folder, there are thousands of files eating up space with name "cubeb-shm-#####-#####-input" and "cubeb-shm-#… (read more)

I've discovered that in my Users/UserName/AppData/Local/Temp folder, there are thousands of files eating up space with name "cubeb-shm-#####-#####-input" and "cubeb-shm-#####-#####-output", where "#####-#####" is a 10 digit number seperated by a hyphen.

I did a basic google search for these filenames and found several articles that talk about how firefox uses these, and normally creates and then deletes them, so there should only ever be one of each (input/output) file at a time. For some reason, I have thousands of these files, and they are eating up hundreds of Gb's of space on my hard drive. I only discovered this because my computer notified me I was running out of space. I manually deleted them, but I don't want to have to do this regularly, since it seems it's not expected behavior for Firefox.

I'm running the 64 bit version of Firefox 85.0.2, and there are no new updates available at the time of this writing. I'm really hoping someone can help me figure out how to get Firefox to appropriately manage these files. Help me Firefox community! You're my only hope!

Asked by stevekay83 2 years ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

pop up blocker with bookmarklet

Hello, We run a website that uses a bookmarklet button which allows us to capture the current URL location and save it. This is placed on the Tool Bar where its easy for … (read more)

Hello, We run a website that uses a bookmarklet button which allows us to capture the current URL location and save it. This is placed on the Tool Bar where its easy for a user to use. Until now, its been working perfectly but with this latest update to FireFox we are seeing the pop-up blocking being activated with the yellow message bar at the top. Now this would be ok if we only had to allow the pop up once (by clicking allow site), but unfortunately the bookmarket button has to be able to work on all sites, which is the whole point of the button. So its impractical to keep allowing it every time its used. Disabling the pop-up blocker completely then works, but then the browser is open to other pop-ups. Is there any way to allow bookmarklets to display a pop up and not display a pop-up message? Without having to disable the entire pop-up functionality. Can the FF developers allow for user placed bookmarklets to not be pop-up blocked. Maybe an exception added for that. They are placed manually by the user so are allowed by the user only.

Thanks for reading. Paul.

Asked by paul319 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Magnets

I wish to know how to fix this issue (magnet links) ? I've installed bittorrent, but not showing on d.a.s page, after refreshing Firefox. Error msg: This file does n… (read more)

I wish to know how to fix this issue (magnet links) ? I've installed bittorrent, but not showing on d.a.s page, after refreshing Firefox. Error msg: This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page.

Asked by jamesrichmond2005 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox 8.6.0 upgrade disables Firefox browser...

Firefox 8.6.0 upgrade disables Firefox browser I utilized "System Restore" through the process of elimination I determined that it is the 8.6.0 upgrade that is causing th… (read more)

Firefox 8.6.0 upgrade disables Firefox browser I utilized "System Restore" through the process of elimination I determined that it is the 8.6.0 upgrade that is causing the problem. So, turned off the automatic upgrade option and installed any Windows 8.1 upgrades and my Firefox is working great. Now I have a "nag" screen that is constantly trying to upgrade Firefox browser might there be some way to disable this upgrade notice?

Asked by DJ 1 year ago

Last reply by DJ 1 year ago

  • Solved
  • Archived

Firefox no longer previews print on a new tab?

It used to be like this: when u selected a file to print (for exemple: a .pdf attached in email) it opened in a new tab, with a preview. Not it seems this is not happenin… (read more)

It used to be like this: when u selected a file to print (for exemple: a .pdf attached in email) it opened in a new tab, with a preview. Not it seems this is not happening, and when i select it to print, it just download the file. There's a lot of files that i don't want to download, i just want them to be printed. How should i do?

I'm on macOS using firefox 85

Thank you.

Asked by guillemrzaragoza 2 years ago

Answered by Jonathan Watt 2 years ago

  • Solved
  • Archived

Why do you archive threads before fixing the issue???

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?… (read more)

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?

I find it really bad, if i post a bug and you just archive without even try to fix the problem! It makes me extremely angry! Bad behavior!

Please stop that and re-open the case.

Jan Ps. same system (Lenovo Thinkpad X300 with Xubuntu 16.04LTS 64bit (account A) )now running Firefox 85.0.1 64bit can now print, I can't find any mentioning in release notes to how previous version 75.0 and now this one is different and why this one now can print.

It would be nice to get this solved, since other people here has had this one too and it seems to jump between versions and OS(linux an windows).

edited broken link

Asked by Jan 2 years ago

Answered by Jan 1 year ago

  • Archived

Firefox Dark Mode to Light mode switch problem

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When … (read more)

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When I have used my MacBook Dark Mode and switch back to Light Mode, Firefox still hangs in Dark Mode. The only way to solve this is to choose Light Mode in System Preferences instead of automatic.

Asked by Martijn 2 years ago

Last reply by plausibel 1 year ago

  • Solved
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  • Archived

Take screenshot

Hi! As of today, the "Take screenshot" function is missing from my Firefox. I've already tried all the tips I've found on the Internet, but nothing worked. Please help… (read more)

Hi!

As of today, the "Take screenshot" function is missing from my Firefox.

I've already tried all the tips I've found on the Internet, but nothing worked.

Please help - thank you!

With best regards

Adi Maier

Asked by ra.maier 2 years ago

Answered by cor-el 2 years ago

  • Archived

Problem with: Restoring previous session

I had so many problems with it, I went through downloading different "session save" add-ons, I know what solution you guys will give me, I've done most of the posts' inst… (read more)

I had so many problems with it, I went through downloading different "session save" add-ons, I know what solution you guys will give me, I've done most of the posts' instructions, this is more of a complaint post.

When Windows boots up and you had Firefox open before you shut down last time, it will open anew, automatically, with your previous session, but it's on the end of the list of things that launch on startup.

Forgetting you had it on and clicking the browser again, will open a new session with the home screen instead of the previous session, then when actual session Firefox launches it's a 50/50 whether it will be in home screen as well, or actually in your previous session. Now here is the fun part. If you close the new window with just the home tab, that will now become the latest session, so your previous one will be deleted.

How to get around that? Move your home tab into your session instead of closing the window, it works 100% of the time... But can we, not start a new session if you close the home screen, or if you close just 1 tab it doesn't count as a different session. I dunno, just throwing ideas out there.

Hope this reaches those with the same issue, or people in positions to fix the issue, if anyone wants to use session saving add-ons, I took fancy to Tab Session Manager and Easy Session Manager, though not perfect, I don't advise for over 150 tabs.

I'll try to be as active on this thread as I can be, thanks for reading through! :>

Asked by Nuyu 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I edit the current theme?

Firefox colour addon removed the whole existing theme, replaced everything with it's default selections. I use a custom theme, I just want to change the text colours on … (read more)

Firefox colour addon removed the whole existing theme, replaced everything with it's default selections.

I use a custom theme, I just want to change the text colours on the menu bar, tab bar and bookmark bar. But the color addon destroyed the whole theme when I made any single change. I had disable and enable the theme to restore it. How do I import the theme to color addon so I can edit it?

Asked by peter.d.hill 2 years ago

Last reply by SpringSong25 1 year ago

  • Solved
  • Archived

ad photos or pictues to instagram using firefox on a windows 10 pc

I have instagram on my pc I can view others pictures and videos but i do not know how to do it from my firefox browser on my windows 10 pc. I am not really go… (read more)

I have instagram on my pc I can view others pictures and videos but i do not know how to do it from my firefox browser on my windows 10 pc. I am not really good at computer stuff so i do not wanty to mess this up . can some one tell me how Thanks

Asked by Mary 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

No left margin, part of left text missing when printing PDF file from WEB

When printing PDF document from web site using Firefox part of the left text is cut off. I have tried "Fit to Page" and shrink to 90% and still have issue. I can print … (read more)

When printing PDF document from web site using Firefox part of the left text is cut off. I have tried "Fit to Page" and shrink to 90% and still have issue. I can print this web document with Edge with no problem. This problem just started in the last several days. I am using Win 10 professional on a Del Opti-Plex 5080.

Asked by j.thoren 2 years ago

Last reply by Justin 1 year ago

  • Archived

can't sign in to one of my google accounts, but I can on another

one of my google accounts, which I have been able to sign in through firefox for years, suddenly started giving me an error message after entering my email address on the… (read more)

one of my google accounts, which I have been able to sign in through firefox for years, suddenly started giving me an error message after entering my email address on the google sign in page. I have another google account and I'm able to sign i using firefox just fine. The error message given is:

This browser or app may not be secure. Learn more Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in.

I'm using a windows 7 box and Firefox 85.0.2.

I'm able to sign in just fine when I use google chrome. I've cleared cache and data in the browser. I'm not sure what else to try. Any suggestions? Any other information I can provide to help identify the problem?

Asked by vseavello 1 year ago

Last reply by FredMcD 1 year ago