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Suddenly I am unable to log into Facebook

Suddenly I am unable to log into Facebook. I have made no changes to my computer or to Firefox. When I try to go to Facebook the credentials box comes up, then before I… (read more)

Suddenly I am unable to log into Facebook. I have made no changes to my computer or to Firefox. When I try to go to Facebook the credentials box comes up, then before I can type in my credentials another small window appears with the title bar "Not Logged In" and Please Log in to Continue, and two little buttons at the bottom Cancel or Log In. I am unable to input my credentials at all; the little window keeps coming up. I am able to successfully log into Facebook using Microsoft Edge browser.

I am running Windows 7.

Asked by Kathy 2 weeks ago

Last reply by cor-el 2 weeks ago

Firefox extremely slow on Windows 10

Earlier this year (Feb/April) Firefox slowed to 25% of the speed of other browsers I use (Edge and Chrome). With or without antivirus on, all updates completed, even with… (read more)

Earlier this year (Feb/April) Firefox slowed to 25% of the speed of other browsers I use (Edge and Chrome). With or without antivirus on, all updates completed, even with protective restrictions completely turned off, I can only achieve 250mb down on my 1gb service. If I switch to my other browsers I'm immediately in the 900+mb range. I've deleted all cache, temp files, and followed some of the optimization guidance in the forum, but it simply isn't working.

I stopped using Firefox a few months ago, but have always preferred it. However I will need to abandon it completely if this problem is unsolvable. After all the effort, it is as though Microsoft itself has done something in Windows to target this browser.

Any help out there?

Asked by 1jdb23 1 month ago

Last reply by FredMcD 1 month ago

FIrefox 81.0.1 consumes RAM until computer freezes

Firefox 81.0.1 consumes RAM until my computer freezes. High RAM consumption was always a problem with Firefox, but the recent update seems to be much worse. Why can't Fi… (read more)

Firefox 81.0.1 consumes RAM until my computer freezes. High RAM consumption was always a problem with Firefox, but the recent update seems to be much worse. Why can't Firefox release memory like all other high resource programs? After about 30 minutes it's consuming 2GB, and my 8GB RAM gets maxed out. I use very few plug-ins and no frills in the browser.

Asked by genari1 1 month ago

Last reply by FredMcD 1 month ago

CPU Usage Issue after Latest Update

For some reason, my CPU usage of Firefox applications have shot up after the latest update. If I restart it goes down but after some time, not sure which factor is trigge… (read more)

For some reason, my CPU usage of Firefox applications have shot up after the latest update. If I restart it goes down but after some time, not sure which factor is triggering this, it shots up again.

Asked by TrioHaydos 1 month ago

Last reply by FredMcD 1 month ago

Garbled/masked pictures (eg: pdf thumbnails) and visualisations

For some time now I notice garbled/fuzzy/scrambled/... visualisations of different elements: pdf thumbnails: see first attachments. This happened both in the older as w… (read more)

For some time now I notice garbled/fuzzy/scrambled/... visualisations of different elements:

  1. pdf thumbnails: see first attachments. This happened both in the older as well as in the newest pdf viewer built into Firefox. I must say it happens most of the time, but not always.
  2. preview of uploaded pictures: sometimes when you have to upload a picture, after a successful upload to a site, it shows you a rendering of the uploaded picture, a preview. This then shows a similar "scrambling" as the pdf thumbnails above. Unfortunately I don't have a screenshot of this.
  3. repl.it console: the second attachment shows you how the first line of the repl.it console is scrambled/garbled. This happens for every repl and whether for new or existing ones.

All above issues only happen on Firefox and not on Safari, Chrome or Brave. Very strange, and I cannot find any related issue online. The above three items are the only occurrences. All other items are rendered correctly.

Asked by pieter16 1 month ago

Last reply by Sirfrisbee 1 month ago

Youtube videos dont play

Heya, as of the latest update 81.0.1 firefox will no longer play youtube videos for me. I've tried running in safe mode, to no avail, and I can watch videos with other br… (read more)

Heya, as of the latest update 81.0.1 firefox will no longer play youtube videos for me. I've tried running in safe mode, to no avail, and I can watch videos with other browsers.

Anyone know how to fix this? The firefox support page seems fairly adamant that going to a previous version is a bad idea but will it work?

Asked by jlgoffin24 1 month ago

Last reply by GeoffM 1 month ago

Grammarly does not load for email compose

I use Xfinity email that,m like all email applications, has compose, reply and forward controls. I have loaded Grammarly for Firefox (on Widows 10) as a spell and grammar… (read more)

I use Xfinity email that,m like all email applications, has compose, reply and forward controls. I have loaded Grammarly for Firefox (on Widows 10) as a spell and grammar checker. When I open any Xfinity mail window Grammarly does not attach. If I turn Grammarly off and on using the task bar then it does load. Using the Chrome browser, every window has Grammarly attached. So, what is stopping Firefox from attaching Grammarly as an extension to any editing window? And how do I fix it? Any help is appreciated as it is a pain to have manual control on each window in a flood of emails. Bob N

Asked by nicholls911 1 month ago

Last reply by cor-el 1 month ago

YouTube Freeze up.

Lately, on YouTube, after watching a few video's, a banner pop-up comes up and freeze's the page. It's a Yellow Banner the a robot in the left corner. It says " A web pag… (read more)

Lately, on YouTube, after watching a few video's, a banner pop-up comes up and freeze's the page. It's a Yellow Banner the a robot in the left corner. It says " A web page is slowing down our browser. What you you like to do?" On the far right, it has two box's. "Stop It" or "Wait" then an "X"...I don't click on anything, I just shut the page. It gives me this warning when I only have ONE page open, so it smells of scam to me. Thanks. It's no big deal, just annoying....otherwise FireFox is GREAT and I would Never use anything else.

Asked by normesimpson 1 month ago

Last reply by FredMcD 1 month ago

cant download anything

when i try to click "download" nothing pop up anymore.. im getting kinda frustated with firefox nowadays. so many useless updates which break the browser more and more. s… (read more)

when i try to click "download" nothing pop up anymore.. im getting kinda frustated with firefox nowadays. so many useless updates which break the browser more and more.

so any solution to this?

Asked by 94thomas 1 month ago

Last reply by cor-el 1 month ago

Two crash reports won't send

I went onto about:crashes and I noticed that some of the crashes hadn't been submitted, so I clicked "submit all". All of the crashes got submitted except for two of them… (read more)

I went onto about:crashes and I noticed that some of the crashes hadn't been submitted, so I clicked "submit all". All of the crashes got submitted except for two of them.

63a20101-63c1-4f77-8219-1c41323de10b 74f159fe-652b-47e5-a4c3-25111b6eba3b

The ones that got sent all start with bp-, but the ones above don't.

How can the two crash reports be submitted?

Asked by desbest 1 month ago

Last reply by cor-el 1 month ago

How do I import the password file from Pale Moon?

I'm trying to move back to Firefox from Pale Moon. I've exported my logins/passwords file from Pale Moon, as an XML file. However, I cannot figure out how to import that … (read more)

I'm trying to move back to Firefox from Pale Moon. I've exported my logins/passwords file from Pale Moon, as an XML file. However, I cannot figure out how to import that data into Firefox - Import from another browser doesn't include Pale Moon, and I have no Import from a File option that I can find.

I also saved back the files key3.db and logins.json from Pale Moon, but I cannot find their locations in FFX, so I'm guessing it doesn't use those files any more?

Any help on how I can import my Pale Moon saved passwords to Firefox is appreciated!

Asked by jmc6shop 1 month ago

Last reply by cor-el 1 month ago

Cannot log into chase.com using Firefox

I have not been able to log into chase.com using Firefox for about 3 days - previously it was fine. I CAN log into chase.com using Edge and Chrome. I CAN log into all o… (read more)

I have not been able to log into chase.com using Firefox for about 3 days - previously it was fine. I CAN log into chase.com using Edge and Chrome. I CAN log into all other web sites I routinely visit using Firefox. Only problem is chase.com, and only in Firefox. I have read about similar problems and solutions in this forum and tried the cures - I have cleared cookies on chase.com by clicking on the "padlock" in the address line - I have cleared the cache - and I have disabled the hardware accelerator - still unable to log in. When I enter my user name and password on chase.com and click on "sign in", a completely white screen is returned with a 2 inch solid blue bar roughly in the middle of the screen. Help?

Asked by floodmp 1 month ago

Last reply by cor-el 1 month ago

Firefox keeps changing printing to automatic duplex

Recently firefox has started printing everything in duplex (double sided). The print dialog that pops up when printing has the duplex box unchecked, so should print singl… (read more)

Recently firefox has started printing everything in duplex (double sided). The print dialog that pops up when printing has the duplex box unchecked, so should print single sided.

In about:config print.printer_HP_LaserJet_4050_Series_PCL_5.print_duplex is set to 2. If I change this to 0 I get single sided printing for a random small amount of time, but at some point it reverts to 2 and duplex printing.

This does not occur in other browsers.

Asked by climpies 1 month ago

Last reply by Jonathan Watt 1 month ago

Firefox freezes or locks up

I recently did a fresh install of Windows. I'm back to Firefox and using Version 81.0.1 (64-bit). I've noticed that my browser will sometimes lag or freeze, and it does i… (read more)

I recently did a fresh install of Windows. I'm back to Firefox and using Version 81.0.1 (64-bit). I've noticed that my browser will sometimes lag or freeze, and it does it mostly when switching between two tabs - sometimes with just one tab open it will lock up for about 5-10 seconds then go back to working fine. Is there anything I can check to see if something is causing this issue? It's becoming very annoying. I only have three extensions installed, and it was doing it before I added them back.

Asked by bellx7984 1 month ago

Last reply by cor-el 1 month ago