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Downloading and Opening docx Firefox appends doc onto file

I am using Hotdocs portal, which is an in-house document assembly tool. Firefox is the recommended browser, but it is recently handling 2016 docx files incorrectly. Whe… (read more)

I am using Hotdocs portal, which is an in-house document assembly tool. Firefox is the recommended browser, but it is recently handling 2016 docx files incorrectly. When we choose a file on the portal site (internal site), we go through the interview and are presented with a link to "download" the assembled file. When you click that link, a pop-up appears showing the file name as abc.docx but then says it is a Word 97 - 2003 document, even though it is not. The original template is not. If I choose to open the file, it ends up opening and showing as abc.docx.doc If I save the file, instead of opening it, it saves as abc.docx.

If we run this same process in IE/Edge, the file opens as abc.docx as it should. I have uninstalled Firefox and reinstalled. Is there anything that could be causing this? I've tried a bunch of troubleshooting steps and nothing seems to change this outcome.

Thank you.

Asked by misscrf 2 years ago

Answered by cor-el 2 years ago

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is there any way to hide the status bar (or pop-up) at the bottom left?

Hi, I'd like to get rid of the status bar at the bottom left corner. I know it goes away and it seems impossible to remove. But is there any way to remove it? I add an im… (read more)

Hi, I'd like to get rid of the status bar at the bottom left corner. I know it goes away and it seems impossible to remove. But is there any way to remove it? I add an image to show what I want to remove. Thanks in advance!

Asked by hyeseung97 2 years ago

Answered by cor-el 2 years ago

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Unable to access some of the pdfs in latest version of firefox in windows10

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed … (read more)

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed correctly" and just blank white page shows up (image included).

I use few extensions which I disabled them completely when I read PDF but still I am unable to access PDF. While same PDFs are easily readable by other browsers like Chrome or Edge.

Please let me know is it a bug or there is some settings to tweak. Thanks in advance.

Asked by Ishan Pandey 2 years ago

Answered by ARMAN KHAN 2 years ago

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Mozilla FTP Access via FileZilla is not working...

with the planed removal of FTP support from Firefox I am at my wits END... I cannot seem to get FileZilla to connect to ftp.mozilla.org what connection type should I sele… (read more)

with the planed removal of FTP support from Firefox I am at my wits END... I cannot seem to get FileZilla to connect to ftp.mozilla.org what connection type should I select and WHAT port number am I suppose to be using? anonymous login is fine right?

Asked by Melchior (aka Joseph) 2 years ago

Answered by cor-el 2 years ago

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'recommended by pocket' option not visible in about:preferences#home, not in new tabs

I am unable to get the 'recommended by Pocket' panel to appear in new tabs with my normal user Firefox profile (Firefox account sign-in) on Mac Catalina. When I go to ab… (read more)

I am unable to get the 'recommended by Pocket' panel to appear in new tabs with my normal user Firefox profile (Firefox account sign-in) on Mac Catalina. When I go to about:preferences#home the option simply is not present.

I created a new user login on my mac to access banking and other financials. This uses a separate Firefox profile (including new Firefox account sign-in and email), and the 'recomended by Pocket' panel is present.

The panel is present on new tabs opened for my normal Firefox account sign-in on my iOS (iPhone) Firefox install.

The about:config settings searching for 'pocket' appear to be the defaults, and match the settings in the financials account.

I have tried in 'safe mode' (add-ons disabled) and have done a Firefox 'refresh', however my add-ons (and presumably everything else) were restored when I signed back into my normal Firefox user account.

Hovering over the Pocket icon in the address bar displays 'save to Pocket', implying to me that it has signed me into Pocket. I've signed in at getpocket.com. New Firefox profiles without signing in do not show 'recommended by Pocket' in either new tabs or the about:preferences#home configuration page, but I expect the functionality requires being signed in to a Firefox account.

Help or suggestions much appreciated.

Asked by rob92 2 years ago

Answered by Shashank Shekhar 2 years ago

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How do I restore the drop-down arrow in the address bar

The new version of Firefox has removed the drop-down arrow from the address bar, a feature I use several times a day. Previously, there was a way to restore this by set… (read more)

The new version of Firefox has removed the drop-down arrow from the address bar, a feature I use several times a day.

Previously, there was a way to restore this by setting a number of "browser.urlbar" options to "False." However, these are currently set at False.

Please advise. Without the drop-down arrow, Firefox is not useful at all.

Asked by nullisland 2 years ago

Answered by Shashank Shekhar 2 years ago

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VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media on WSHH

When I try to watch a video on WSHH, I get this error VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media. I have DuckDuckG… (read more)

When I try to watch a video on WSHH, I get this error VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) No compatible source was found for this media. I have DuckDuckGo Privacy Essencials installed, and I also have uBlock Origin installed. I disable both extensions but I still see the same error. I'm on Ubuntu 20.04 LTS, and my Firefox version is 77.0.1 (64-bit) canonical - 1.0

I attach the console log.

Asked by cunha-filipe 2 years ago

Answered by cor-el 2 years ago

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Browser url drop down

With the latest update to 77.0.1 the the little urlbar drop down is gone again. I use this all the time and there are usually 20 or sites I go to that it was nice to have… (read more)

With the latest update to 77.0.1 the the little urlbar drop down is gone again. I use this all the time and there are usually 20 or sites I go to that it was nice to have quick access to those urls. How can I restore it with the latest version of Firefox, the previous fixes that were posted do not work any more.

Thanks, Alan

Asked by apsphoto 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Does anyone ever read feedback submitted through the Help menu?

Is the Help menu the best way to submit feedback to Mozilla? Does anyone actually read it? I've submitted feedback that way before but it feels like no one saw it. You do… (read more)

Is the Help menu the best way to submit feedback to Mozilla? Does anyone actually read it? I've submitted feedback that way before but it feels like no one saw it.

You don't even get a "sent" confirmation - all I get is a page saying something like "Your feedback will be used to improve Firefox", which doesn't confirm the feedback was sent!

I actually sent feedback about this last year, saying that the "sent" message should be clearer. But who knows if anyone saw it! LOL

Asked by MartyJames 2 years ago

Answered by McCoy 2 years ago

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Can't connect to router in firefox

Hi! Can't connect to my router panel in 192.168.1.1, probably due to bad cache. But there is no cache for 192.168.1.1 in firefox "data manager", but I sure it exist. I do… (read more)

Hi! Can't connect to my router panel in 192.168.1.1, probably due to bad cache. But there is no cache for 192.168.1.1 in firefox "data manager", but I sure it exist. I don't want to clear all cache and data. Incognito mode without addons doesn't work. I can establish connection in other browsers, includes another firefox browser. How could I clear cache for 192.168.1.1, if firefox show there is none?

Asked by mordat1 2 years ago

Answered by mordat1 2 years ago

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What do I need to do to get the classic address bar back

Plainly speaking, I don't like the new address bar, how it auto completes my searches or the results it pulls. I didn't like it when it was defaulted to being on starting… (read more)

Plainly speaking, I don't like the new address bar, how it auto completes my searches or the results it pulls. I didn't like it when it was defaulted to being on starting with version 75 but I was able to easily switch a few setting in about:config to fix it. Those settings no longer affect the address bar as of update 77.

The settings I had changed were:

browser.urlbar.openViewOnFocus browser.urlbar.update1 browser.urlbar.update1.interventions browser.urlbar.update1.searchTips

which were all set to false. I saw that setting "browser.urlbar.disableExtendForTests" to "true" might be the solution but, while it does stop the address bar from expanding when using it, it also stops it from expanding at all so the websites that would come up from searching can no longer be seen either (they are still called and using the down arrow will let me scroll through the results, I just can't see any of them). It also doesn't fix the results issue which I would say is the most important.

I would like to know what I need to do so that: 1. The results it shows me are no longer based on frequent visit (basically, the pre-update search system, as is they are scattered and look messy, pulling many different sites in a seemingly random order and it's not particularly useful) 2. It no longer autocompletes results (IE. "F" autocompleting to "facebook.com", this is always something that has bothered me regardless is context) 3. It no longer pops out/expands when in use (admittedly this is mostly an aesthetic issue but I still don't like how it looks)

Asked by Mike 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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I uninstalled the Adobe Acrobat official extension. how can I reinstall it?

the Adobe Acrobat extension stopped working. So I uninstalled it thinking I could find it on the list of add-ons and then reinstall it. However, apparently that's not the… (read more)

the Adobe Acrobat extension stopped working. So I uninstalled it thinking I could find it on the list of add-ons and then reinstall it. However, apparently that's not the way this works. So I tried installing an upgraded version of Adobe Acrobat Pro DC, but the extension was not reinstalled in the process. I talked to the Adobe Acrobat help folks and they said that I have to uninstall and reinstall Firefox. I'm very worried about this because I have so many specific settings set up in Firefox and I don't want to lose any of those. Is there another workaround?

Asked by cgreek 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Help! Need to move Bookmarks, Extensions & Add-Ons to another Mac

My present iMac is failing rapidly and I will be replacing it with a new Mac very. I do not have a Time Machine backup. The only info I really need is how to copy off, to… (read more)

My present iMac is failing rapidly and I will be replacing it with a new Mac very. I do not have a Time Machine backup. The only info I really need is how to copy off, to an external drive, all the bookmarks and bookmark structure), extensions, and add-ons I have added to Firefox, and then add them to Firefox on my future Mac.

Do I just copy the Firefox app to the external drive? I looked in the Macs' base system Library and Preferences, and in my User files, but I do not see anything related to Firefox.

My old (current) and failing Mac is running the latest version of Catalina,

Thanks for any info!

Asked by fastdude 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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How do i disable the fullscreen animation?

Heyo, I switched to firefox today and I noticed that on youtube there's an animation (fade in and out) when fullscreening. Is there any way to disable this? Thank… (read more)

Heyo,

       I switched to firefox today and I noticed that on youtube there's an animation (fade in and out) when fullscreening. Is there any way to disable this?

Thanks

Asked by xcakepiggie 2 years ago

Answered by ARMAN KHAN 2 years ago

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Unusuall frequent SSL Certificate Errors

Hello Firefox community I use Firefox as my primary browser on 5 devices - personal desktop, work laptop, spouse desktop, spouse laptop, and personal laptop. On only my … (read more)

Hello Firefox community

I use Firefox as my primary browser on 5 devices - personal desktop, work laptop, spouse desktop, spouse laptop, and personal laptop. On only my personal laptop, I frequently encounter SSL cert errors warning me of invalid issuer. I don't encounter the same error on any other device (including also my phones). Is there some way I can force an update of the Firefox certificate repository? I assume these are being caused by out of date cert repositories or the like. The cert I get on the other devices is the same cert presented to this laptop; only the laptop issues the error.

Asked by Jancarius 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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I lost bookmarks and user passes after firefox update

I lost bookmarks and user passes after firefox update. new version of firefox is 77.0.1 (64-bit) I read the related questions but did not understand how I could recover.… (read more)

I lost bookmarks and user passes after firefox update. new version of firefox is 77.0.1 (64-bit) I read the related questions but did not understand how I could recover. and attached pictures of my profile.

Asked by hsamadzadeh 2 years ago

Answered by FredMcD 2 years ago

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Pinned tabs disappear

If I open two windows of Firefox, pin tabs in the first, close it and then close the second window, my tabs disappear. In order to use this feature one must work with onl… (read more)

If I open two windows of Firefox, pin tabs in the first, close it and then close the second window, my tabs disappear. In order to use this feature one must work with only one instance of Firefox?

Asked by soljeni 2 years ago

Answered by cor-el 2 years ago