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  • Archived

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (read more)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Asked by patty_r 1 year ago

Last reply by jscher2000 8 months ago

  • Archived

certain websites are slowing down and get stuck at TLS handshake fonts.googleapis. i refreshed cleared cookies and data and still hangs on that handshake.

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all … (read more)

Youtube and other sites load very slow. Hangs on TLS Handshake fonts.googleapis. cant login in to google account. I get the message, "something went wrong". Tried all of the things suggested in the troubleshooting section to no avail. I don't have this problem with chrome or edge. I HATE both of those browsers and hope that this is a temporary issue with Firefox. Running win10 x64 with latest Firefox update. Is there anything that can fix this?

Thanks

Asked by dont_force_me_to_chrome 12 months ago

Last reply by rubyrose32442 9 months ago

  • Solved
  • Archived

Users cannot access parts of website using Firefox as sub categories do not appear for selection ?

I have a WordPress Classifieds website, and users are unable to access sub categories for listing or placing adverts? This has happened in the recent past and then it co… (read more)

I have a WordPress Classifieds website, and users are unable to access sub categories for listing or placing adverts? This has happened in the recent past and then it corrected itself, and now it is happening again. We have done all the checks on the site to make sure it isn't the site, and have used other browsers - Chrome and Edge, to do the post adverts and we have not had any problems with those browsers.

We have also uninstalled the Firefox Browser from my pc, shut it down rebooted,and reinstalled the Firefox browser from the website, and the same issue happens. We have tried on another pc, with the same browser already installed, and with three of the users for my site, all using Firefox browser, and each of them have the same issue - they cannot post ads in the category selected as the sub category will not display. Have also notice in the menu bar, that there is something about content blocking?? But I cannot figure out what that means or why it would cause the issue we are having.

Can anyone assist with getting this sorted out please.

We have also noticed another problem with the browser. When you go to "options' there is a message displayed on the top of the page next to a search box, that says - "your organisation has disabled the ability to change some options" Have redownloaded as suggested, but it is still showing.

Have included screenshot of what is happening from the site using Firefox browser and it shows just the main category, so maybe that might assist in explaining the issue we are having with this browser?

Thanks all, hoping to get this issue sorted pretty quickly if possible. Cheers bcdoorz

Asked by bcdoorz 1 year ago

Answered by bcdoorz 1 year ago

  • Archived

I down loamy bookmarks/history disapear & come back when I enter via login with username email sent wby FF How to fix?

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in wit… (read more)

I downloaded FF again because my Ff history was disappearing & maybe that interfered with my FF. I can only get my FF history & bookmarks back by logging in with the link sent with am email telling me my user name but not instantly. I changed my password which may or may not be relevant. I have the latest Kaspersky & a 2 year old Dell XPS

Asked by jPendragon 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Firefox keeps resetting itself

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset. It's a weird thing. I have my add-ons, m… (read more)

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset.

It's a weird thing. I have my add-ons, my customized settings, and everything is working fine. But after a couple of days, I open up firefox and it's like I'm starting from 0.

I mean, my history, bookmarks, passwords, all remain intact.

But everything else is gone. All my extensions open up a tab saying "now installed!" or something along those lines - plus a tab from Mozilla, today about the privacy notice.

My homepage, search and download settings are back to the defaults.

I have tried to refresh my browser, reinstalled my extensions, but still the same issue.

Help?

Asked by whyjay 11 months ago

Last reply by ryanrichards22 9 months ago

  • Archived

Can't install any add ons

Hi, I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/… (read more)

Hi,

I was aware of the recent issues as first reported back on the 3rd May regarding 'Add-ons disabled or failing to install in Firefox' (https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/comment-page-5/) in which workarounds were offered or users were advised to update to the latest version. I myself am using the latest version 67.0. I can see all my installed add-ons and can even update and install them where required, but I cannot seem to install any new add-ons at all.

I have included two screenshots showing that I am using the latest version and the second which does not show the usual 'Install add-on' but instead shows the button 'Only with firefox, get firefox now, even though I have firefox installed.

Any help would be appreciated. Thank you in advance!

Asked by marky267 1 year ago

Last reply by cor-el 12 months ago

  • Archived

Firefox crashes

Hello community! Over the last few months, I haven't been able to use firefox at all. Fresh build, stable, dev edition, deleting preferences, safe mode, clean install. I … (read more)

Hello community!

Over the last few months, I haven't been able to use firefox at all. Fresh build, stable, dev edition, deleting preferences, safe mode, clean install.

I always get a crash few seconds after startup, I have done several crash reports. One of them.

ID: a4b6aa53-b206-45c5-ab56-238070190417 Signature: _platform_bzero$VARIANT$Ivybridge

Anything else I can do?

Asked by jflaflamme 1 year ago

Last reply by jflaflamme 1 year ago

  • Archived

Firefox was completely wiped off my system with no warning & unable to successfully re-install with history and preferences, now what?

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not i… (read more)

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not in an Old Firefox folder. I am furious. What caused this? What to I do?

Asked by Jan_in_Georgia 1 year ago

Last reply by FredMcD 12 months ago

  • Archived

Gaps apper after groups of characters in a rendered html, not in the code html, but whatever firefox uses to render what we see when open a page.

Looooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo… (read more)

Loooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooong

If you take that long word put in a .html, and render, for me shows small gaps after groups of 9, 14, 18, 20... characters. The number of characters may change in different tags, like tables or a div, but always show small gaps. Tested in chromiun, but just works fine, without this gaps.

In online text editor does not show, but when rendered is shows.

Another detail, you need a css to force the word to break. And when this lines are created by the brake is when the gaps are visible. The css code used in that flow:


tag { word-break: break-word; //1 For chromiun word-wrap: break-word; //2 For chromiun overflow-wrap: anywhere; //3 For Firefox }

Asked by freethebit 12 months ago

Last reply by freethebit 12 months ago

  • Archived

Firefox update to 67.0 has removed all my bookmarks and passwords

Since this update all my bookmarks and passwords have been removed. How can i go back to previous version or recover my profile. All posted solutions have been tried . … (read more)

Since this update all my bookmarks and passwords have been removed. How can i go back to previous version or recover my profile.

All posted solutions have been tried .

Asked by Antzz 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

bookmarks, settings, cookies, and passwords gone

opened firefox this morning on my pc to watch youtube while getting ready. It was 5:30 am so Iwasn't quite awake and I don't really remember what happened. I think I open… (read more)

opened firefox this morning on my pc to watch youtube while getting ready. It was 5:30 am so Iwasn't quite awake and I don't really remember what happened. I think I opened firefox and went to youtube, I was asked to sign in to see my subscriptions on youtube. I singed in. I keep my zoom at 160% big monitor, it was back at normal 100%. My bookmarks, cookies, addons and passwords are gone. I tried to restore to a previous version, but there isn't one. The newest save in my old firefox folder is from 2017. What happened?

Asked by coramonster12 1 year ago

Answered by jscher2000 1 year ago

  • Archived

have a new computer and now firefox does not wait long enough to logon to some websites needing a password

one site replies -( Something went wrong Repeating redirects detected. Firefox works fine on another computer, and Edge works fine on this new computer. … (read more)

one site replies

-(

Something went wrong Repeating redirects detected.

Firefox works fine on another computer, and Edge works fine on this new computer.

Asked by NormTK 12 months ago

Last reply by NormTK 12 months ago

  • Archived

i installed win 10 system,then download firefox and install firefox,but it can't login to my firefox account.

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't … (read more)

i installed win 10 system yesterday, when i use win 7 system,firefox account work normal, after i change to win 10, i installed latest firefox, but firefox account can't login. and Adblock Plus's Filter list also can't update.

Asked by Tianhui 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Message in options "your organization has disabled the ability to change some options"

Why am I no longer able to change some options ? why am I suddenly getting this message ? and how can I switch it off ? The message has only appeared recently. I have bee… (read more)

Why am I no longer able to change some options ? why am I suddenly getting this message ? and how can I switch it off ? The message has only appeared recently. I have been using Avast for years, so it can't be that. The only thing I've changed recently is sync-ing my Google Drive. I have seen lots of other posts about this, but, not being a techy, I cannot make sense of the answers/suggestions and am terrified of making any changes to the Registry Editor. Also, there is no policies.json file on my laptop, which is Windows 7 64-bit. Help .... please.

Asked by Kinsy 11 months ago

Last reply by Kinsy 11 months ago

  • Archived

Can't clear or delete Firefox history

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to f… (read more)

Hello, when I go to History -> All history -> Website page and try to delete or forget it, nothing works, all pages remain. I have 67.0.1 version, any tips how to fix this issue?

Asked by Vatnik 11 months ago

Last reply by cor-el 11 months ago

  • Archived

How to stop Firefox from making automatic requests on startup

Every time I start Firefox with a new profile, despite trying in several ways to make this not happen, Firefox automatically makes a series of requests to URL's and will … (read more)

Every time I start Firefox with a new profile, despite trying in several ways to make this not happen, Firefox automatically makes a series of requests to URL's and will retry them repeatedly when those requests fail.

``` GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 POST https://shavar.services.mozilla.com/downloads?client=Firefox&appver=60.2&pver=2.2 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 GET https://search.services.mozilla.com/1/firefox/60.2.2/default/en-US/AU/default/default/nov17-1 POST https://shavar.services.mozilla.com/downloads?client=Firefox&appver=60.2&pver=2.2 ... (and so on) ```

I am trying to make this not happen. I'm ideally looking for a setup where Firefox will make no requests at all without me explicitly telling it to but just eliminating the two requests above would be a great start!

Here's what I've tried so far:

1. Uncheck "Provide search suggestions" in `about:preferences#search`

2. I've followed these instructions --- https://support.mozilla.org/en-US/kb/how-stop-firefox-making-automatic-connections

2. Here are a combination of select settings from my `user.js` preferences file that I put in to place before opening Firefox in my attempts to stop this. Some of these may or may not be relevant but I'm including them so you have some idea what I've tried: ``` user_pref("app.update.enabled", false); user_pref("browser.tabs.crashReporting.sendReport", false); user_pref("browser.crashReports.unsubmittedCheck.enabled", false) user_pref("browser.search.update", false); user_pref("browser.search.suggest.enabled", false); user_pref("extensions.systemAddon.update.enabled", false); user_pref("extensions.update.enabled", false); user_pref("browser.safebrowsing.downloads.remote.enabled", false); user_pref('browser.search.geoSpecificDefaults.url', ); user_pref('media.gmp-manager.url', ); user_pref('browser.safebrowsing.provider.mozilla.updateURL', ); user_pref('browser.safebrowsing.provider.mozilla.gethashURL', ) user_pref('browser.search.cohort', ); user_pref("services.sync.prefs.sync.browser.urlbar.suggest.searches", false); ``` Any ideas?

Asked by unverified_contact 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Accounts Page Stretched To Full Width

I am using FF 67.0.1 x64 on Windows 10 1903 x64, both are fresh installs. When I visit the accounts.firefox page it displays stretched to full width. I restarted with add… (read more)

I am using FF 67.0.1 x64 on Windows 10 1903 x64, both are fresh installs. When I visit the accounts.firefox page it displays stretched to full width. I restarted with add-ons disabled, but it still displayed the same. If I remember correctly, it looked normal in "safe-mode".

Anyone else experience this and have an idea as to why all of a sudden this is happening?

Asked by dubstir 11 months ago

Last reply by dubstir 11 months ago

  • Archived

No streaming on arte.tv since last update

Hello, since the update to 67.0b10 (maybe a bit before) I can't watch streamed videos via arte.tv. I downloaded and tried v60.6.1esr, but also here it is not possible. Th… (read more)

Hello,

since the update to 67.0b10 (maybe a bit before) I can't watch streamed videos via arte.tv. I downloaded and tried v60.6.1esr, but also here it is not possible. The video page is shown, also the start button, but I can't start it. It's possible on MS edge, but I try to avoid using it What's the trick to watch again?

Thanks, Harald

Asked by Harrie 1 year ago

Last reply by cor-el 1 year ago