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Every time I close Firefox it crashes

Hi there, every time I close the last Firefox - Tab the Process is hanging for some time and then the Firefox-Crash-Window will appear. This happens in also safe mode and… (read more)

Hi there,

every time I close the last Firefox - Tab the Process is hanging for some time and then the Firefox-Crash-Window will appear. This happens in also safe mode and I am using the new Firefox-Version. What can I do?

BR

Asked by alesandrio 2 years ago

Answered by alesandrio 2 years ago

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pop up windows are too small and can't be resized

I just upgraded to Firefox 63.0.3. Now when I open pop-up windows, they appear, but the content is confined to the top left 1/4 of the new window, and cannot be resized t… (read more)

I just upgraded to Firefox 63.0.3. Now when I open pop-up windows, they appear, but the content is confined to the top left 1/4 of the new window, and cannot be resized to fill the window. If I try to resize the content, it only enlarges within the 1/4 of the window.

I tried:

1. Open in safemode, with all extensions disabled. No change 2. Delete xulstore.json - worked ONLY ONCE. After that, no change. 3. Changed about:profile dom.disable_window_open_feature.resizable -> " from "false" to true" - no change. 4. Downloaded and installed firefox again - no change.

I am not sure what else to do.

Asked by stoczko 2 years ago

Last reply by rsblanchard 2 years ago

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  • Archived

I can't specify a website under Camera-Permissions in Settings

I want to use my web cam on a certain website. I click on the little information button in the browser window and get sent to Permissions. I click the drop down for cam… (read more)

I want to use my web cam on a certain website. I click on the little information button in the browser window and get sent to Permissions. I click the drop down for camera and get to the "Settings - Camera Permissions" page, where I cannot specify the website to grant permission for the cam to work on the site. I tried to upload a screen shot of that page, but it was unable to upload.

Asked by hooverjo 2 years ago

Answered by McCoy 2 years ago

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Cannot connect to "http://click.email.xxxx.com" type websites

I am having problems connecting to websites that originate from an email click. Which settings should I change to correct this? (ie, I have no proxies or firewalls set … (read more)

I am having problems connecting to websites that originate from an email click. Which settings should I change to correct this? (ie, I have no proxies or firewalls set up). And, these connections work fine in other browsers, so I am sure it's just a security setting somewhere in Firefox.

Thanks for any help.

Asked by JSH56 2 years ago

Last reply by FredMcD 2 years ago

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  • Archived

constant crashes

Hello! I can't use the browser anymore. It crashes whenever I keep it open in background with only 1 tab or even when starting it. This happens since at least August 2017… (read more)

Hello!

I can't use the browser anymore. It crashes whenever I keep it open in background with only 1 tab or even when starting it. This happens since at least August 2017 last year. I have attached the reports to this below.

Thank you.

https://crash-stats.mozilla.com/report/index/d31cc0f2-844e-4698-846e-9569e0181129#tab-details - is the latest one, which happened when I have tried to open the browser for the first time today.

Submitted Crash Reports Report ID Date Submitted bp-d31cc0f2-844e-4698-846e-9569e0181129 11/29/2018 11:19 AM bp-6cd08aba-edd7-4aba-bb26-5ce0d0181127 11/27/2018 2:49 PM bp-48c18c74-3ec4-41ab-bbe2-25e4e0181127 11/27/2018 2:48 PM bp-adf33ba5-a19f-4f8f-87e1-afb170181127 11/27/2018 2:47 PM bp-5d59a2ad-6c80-4c86-a40b-d67460181127 11/27/2018 2:47 PM bp-70d67ba3-919b-4f73-9692-8633e0181127 11/27/2018 2:46 PM bp-2d117383-7e4b-45f2-9a12-93aea0181127 11/27/2018 2:44 PM bp-d7cf2c87-8eeb-4e13-83ca-baeeb0181113 11/13/2018 10:30 AM bp-303403ff-28f1-4cd9-b872-d48770180822 8/22/2018 8:35 AM bp-997de84f-6292-4cac-84b6-6afe61180822 8/22/2018 8:34 AM bp-6da22556-dd6c-497d-8bd3-82fa51180821 8/21/2018 9:40 AM bp-9ff51c4b-a7c7-4491-9905-c90561180821 8/21/2018 9:40 AM bp-b064921e-5a71-40fa-8c72-a1b461180821 8/21/2018 9:39 AM bp-d9256657-ba10-4d3d-9e14-6bbda0180814 8/14/2018 9:31 AM bp-10071eea-c984-4b55-9bd1-7cd3e1180814 8/14/2018 8:28 AM bp-360fd351-644c-4815-a465-bd0ea0180813 8/13/2018 9:20 AM bp-545ff1f3-62e7-4935-bdfe-f1e4d1180810 8/10/2018 10:02 AM bp-0732b450-64a7-4591-9865-65b0b1180810 8/10/2018 9:11 AM bp-c997922b-f501-48f9-b3d9-716ac1180809 8/9/2018 8:32 AM bp-e8c243ab-9b3b-4bdc-8b5c-00af21180807 8/7/2018 2:53 PM bp-41df4270-9a64-4ca1-8baf-d55fb1180807 8/7/2018 11:20 AM bp-5300b78b-93ed-4985-b8cd-6a9cf1180806 8/6/2018 10:31 AM bp-ffa49d03-25f4-4c33-9514-a983d1180803 8/3/2018 2:55 PM bp-b8ccda03-fb71-433d-ac94-2c1571180803 8/3/2018 2:22 PM bp-9c243c52-a279-45b1-91c5-c6cc80180803 8/3/2018 12:12 PM bp-2845e2ee-511a-454e-bbf8-defd00180803 8/3/2018 11:22 AM bp-d3212d80-d23c-4a3b-b12e-f297f1180803 8/3/2018 11:00 AM bp-10de6c28-8657-4b76-9aa8-575a11180803 8/3/2018 10:55 AM bp-b12c49e1-992f-4c1c-a50c-828b61180803 8/3/2018 10:11 AM bp-4ac4f2f5-210e-4848-8469-289f21180803 8/3/2018 9:59 AM bp-114686ae-0172-45ff-8ddf-f7ad71180803 8/3/2018 9:55 AM bp-95c5bacd-7a3c-4433-b93d-4223c1180803 8/3/2018 9:44 AM bp-8b7064b6-c231-498b-9662-4447f1180802 8/2/2018 10:54 AM bp-40a30441-1833-43d8-b299-e89071180801 8/1/2018 1:43 PM bp-64361d3c-97af-4e1e-8f85-db0061180801 8/1/2018 12:25 PM bp-51ede211-c6ff-4754-9c44-99f331180731 7/31/2018 9:35 AM bp-04f06959-768c-4042-907b-0480f0180731 7/31/2018 9:35 AM bp-1dcaaa1c-abbf-45b6-9ae2-2e00f1180731 7/31/2018 9:35 AM bp-0305bb1d-ad79-41d1-a1fc-458aa1180730 7/30/2018 1:27 PM bp-8cc0794e-4ee4-4398-8a10-b96cb1180725 7/25/2018 1:02 PM bp-61a4456d-520d-4fc6-bd83-cbfe30180725 7/25/2018 12:38 PM bp-55df4741-c983-434d-95af-4c5b01180723 7/23/2018 11:32 AM bp-a667e2d6-1dce-49ed-ba1a-6f4551180723 7/23/2018 11:09 AM bp-e54d326a-9a91-4c68-ad44-65de01180718 7/18/2018 8:53 AM bp-210ff09c-4dd3-4278-ab44-96ad91180711 7/11/2018 11:15 AM bp-4c5dc209-2960-4777-8075-d51d21180711 7/11/2018 11:06 AM bp-ab48d270-cbbc-4c87-82ae-b2adb1180711 7/11/2018 9:09 AM bp-e64a73fb-0fe4-4081-87e7-688061180710 7/10/2018 12:40 PM bp-ff527c76-a9b7-42cd-b933-066ca0180709 7/9/2018 11:44 AM bp-926ecd82-214e-4b24-96e5-64d851180706 7/6/2018 12:47 PM bp-b804eba6-5ddf-44d7-b073-cfa131180706 7/6/2018 8:32 AM bp-63aafdf0-f810-4d3e-afdf-4f6511180703 7/3/2018 9:12 AM bp-cb0f5a09-53c6-4231-bb8c-271b61180703 7/3/2018 9:12 AM bp-af7dc3da-4d41-4859-b180-bd1381180629 6/29/2018 3:42 PM bp-d8214636-6adf-4c85-890d-842bd1180628 6/28/2018 9:19 AM bp-0e0919c4-231e-424c-83d3-c29611180628 6/28/2018 9:17 AM bp-0e76342b-7ec6-4c43-9dba-e5e4b0180622 6/22/2018 9:14 AM bp-6ab3c3dd-9270-4378-b41c-413d31180622 6/22/2018 9:13 AM bp-4bff67e4-2bc8-4c95-877d-eaa811180621 6/21/2018 9:11 AM bp-d73c3d42-64cc-4491-b966-9427d1180621 6/21/2018 9:11 AM bp-5d609965-953e-4c00-9cb8-194ef1180621 6/21/2018 9:11 AM bp-27dd3895-5ef5-45f8-a272-246b11180620 6/20/2018 1:14 PM bp-a1af7c6a-118e-4d9f-8907-a0be01180619 6/19/2018 1:15 PM bp-1c2bd7d1-2d11-49a9-8787-ab3261180619 6/19/2018 10:10 AM bp-fea1ff18-6e54-4490-859a-a8fde1180619 6/19/2018 8:03 AM bp-800ec1c8-a278-42f0-bb72-21b251180618 6/18/2018 1:23 PM bp-0fce815e-973c-4498-83a4-5f4e91180618 6/18/2018 10:05 AM bp-81d80f12-4764-4e54-9665-277351180618 6/18/2018 9:50 AM bp-a4302b26-2871-410c-9fce-666d61180614 6/14/2018 12:38 PM bp-5894c677-1b89-4ef5-80ca-f23251180614 6/14/2018 12:37 PM bp-c45e6c30-43ff-420c-9c6c-f27691180614 6/14/2018 12:11 PM bp-7b5f705c-7990-419d-a7ac-546ed1180614 6/14/2018 11:47 AM bp-59d37529-0bfb-4284-ab6c-0b8f80180614 6/14/2018 11:45 AM bp-5eae281f-74f3-44c8-97c1-e72921180614 6/14/2018 10:30 AM bp-5b7d7954-e45d-4c8e-aed4-bd6700180614 6/14/2018 9:16 AM bp-deeeb997-8e50-4016-b69d-15bdd1180614 6/14/2018 9:15 AM bp-9e4469bb-d919-43ef-94fd-a10d00180614 6/14/2018 9:03 AM bp-011e0fee-7176-4c71-846c-8690a1180614 6/14/2018 9:00 AM bp-0089731c-0243-487d-980d-d7ed41180614 6/14/2018 9:00 AM bp-4ee10873-e5fc-4420-ae90-5e67e1180614 6/14/2018 8:59 AM bp-0059a104-6ec3-42fd-8a22-7cce61180614 6/14/2018 8:59 AM bp-bac10f27-dbbe-4425-9ad8-d7a931180614 6/14/2018 8:27 AM bp-a4935484-fb8e-48a1-b2fb-a10fe1180611 6/11/2018 11:49 AM bp-ca1df3a0-209d-4a58-9898-f67841180611 6/11/2018 9:25 AM bp-14975a3f-c3c4-4595-a155-f463b1180611 6/11/2018 8:20 AM bp-baecd23d-6378-4d95-a077-fa99f1180611 6/11/2018 8:20 AM bp-aa28e1fe-8ab1-42e2-93d2-eb3571180608 6/8/2018 12:15 PM bp-3196d650-8cc6-4434-adfe-84df01180608 6/8/2018 7:58 AM bp-f4851430-518b-41e0-9234-3a2ed1180606 6/6/2018 3:13 PM bp-c7d80914-f181-4e36-80d6-1c93f1180606 6/6/2018 3:12 PM bp-ff019d01-24b5-437b-80b1-b8ec41180605 6/5/2018 1:38 PM bp-7ae0eab2-f920-4660-80cd-892d91180605 6/5/2018 12:51 PM bp-23e2f4ed-2beb-4d50-85a4-353911180604 6/4/2018 12:14 PM bp-ce633f61-06a3-47f8-b744-a49f21180531 5/31/2018 1:16 PM bp-31559c0e-8f0d-45b3-bae2-78d7f1180530 5/30/2018 11:24 AM bp-a12c4811-0aac-41bc-9c4f-828061180530 5/30/2018 8:47 AM bp-4a1e1171-969c-4339-a6e4-fecc11180529 5/29/2018 12:18 PM bp-1eba5c56-dc55-4a94-a0e9-c261a1180524 5/24/2018 4:08 PM bp-a89b9222-3681-4cd6-bbdd-c08f81180524 5/24/2018 10:57 AM bp-06225815-b204-4384-b2d9-ce5001180524 5/24/2018 10:10 AM bp-04b9d660-207a-41ad-8468-4a2581180524 5/24/2018 10:00 AM bp-ccf322c8-0595-4b62-a1cd-8a31d1180523 5/23/2018 11:39 AM bp-4fcaced4-6f81-44d3-a6ed-de7141180523 5/23/2018 10:27 AM bp-7019751a-08db-46e6-8866-2444e1180523 5/23/2018 8:24 AM bp-8eae145b-fd2f-4959-9c4b-214651180522 5/22/2018 9:50 AM bp-b465736f-57fb-4714-a955-d7eac1170822 8/22/2017 10:57 AM

Asked by Wegonna 2 years ago

Answered by FredMcD 2 years ago

  • Archived

When I open my home page it also opens a page from Bleeping Computer where I help out a bit

My home page is set to my providers email, when I open FF it also opens a page I posted on at Bleeping Computer. If I kill the extra and again click the home icon it ope… (read more)

My home page is set to my providers email, when I open FF it also opens a page I posted on at Bleeping Computer. If I kill the extra and again click the home icon it opens a second mail account page and the one from Bleeping computer. I removed FF and reloaded problem still exists.

Thanks in advance for your help!

Please note I started to do this on my tower then realized the shared data would not be of help to you, this is from the problem laptop.

Phil Ashley

Asked by Oldphil 2 years ago

Last reply by cor-el 2 years ago

  • Archived

how to i restore the warning you are about to close multiple tabs?

unfortunately, i closed my browser this afternoon, was greeted with the warning in my question, and when i reopened the browser, it did not relaunch my tabs as it is supp… (read more)

unfortunately, i closed my browser this afternoon, was greeted with the warning in my question, and when i reopened the browser, it did not relaunch my tabs as it is supposed to do (i did not have internet when i closed, but did when i reopened less than 1 min later). as an added bonus, that window was not in my recently closed windows nor in my user profile folder. this rather sucked for me as i had 500 ish tabs open, many needed as references for some research I'm currently in the midst of. on the bright side, my most recent update was a little over a week ago, and i had most of the tabs open at that time. i was able to restore them using the update session file in user profile folder and the following site https://www.jeffersonscher.com/ffu/scrounger.html and then supplement the rest via my browsing history.

Here is where the question comes into play.

I've always had the restore previous window option checked, yet I still received the warning, and that IS the settings i would like. i want to be warned, and i want it to resume when i open. strangely enough, even though i got the warning when i closed and encountered the issue (along with every other instance in the past couple years), i cannot get my window to prompt me with the warning except under one condition. if i have more than one window open it will still ask, but this was rather anxiety inducing because i had just manually restored about 250 tabs.

i know i'll probably get a few responses saying i need to uncheck the restore previous window option at startup, but i do not accept that conclusion, through example I've had both function simultaneously, so i am asking for a solution that allows me to both receive the warning, and relaunch the tabs at startup. i know this is possible, and this is also evident from the fact that if i have multiple windows open, make sure they have at least 2 tabs, and attempt to close, i still get the warning.

i've checked about:config and made sure the warning was set to true, which it was. also, while my main intent is to get the warning dialogue fixed, i wouldn't mind getting an answer as to why my window was lost entirely to begin with. *edit* i did have a private window open when i attempted to relaunch the standard window, while my testing shows it won't relaunch the tabs ( which is both a new phenomenon and also in disregard for the settings of "restore previous session") it DOES keep this window under the recently closed windows.

Asked by wesleynemeth 2 years ago

Last reply by Pj 2 years ago

  • Solved
  • Archived

I am unable to delete a bookmark that seems to be a cameleon.

I follow instructions but this tool bar entry cannot be deleted. Furthermore the page that it reaches keeps changing. I am at a loss, because there seems to be something … (read more)

I follow instructions but this tool bar entry cannot be deleted. Furthermore the page that it reaches keeps changing. I am at a loss, because there seems to be something fishy going on, as though there is an invading malware. More than that whenever I try to do something, it goes to facebook check that I am not robot page where I am supposed to answer which is a car, which is a street sign. etc. I am worried that I got invaded by some hacker's tool. I reloaded firefox couple of times but it keeps coming back.

Asked by Ru5tyCut3 2 years ago

Answered by cor-el 2 years ago

  • Archived

Pop-ups appear but are blank

I have a supplier and use an online account on their website. It allows me to select and display invoices for printing. In the case of FF the pop-up appears but is blank.… (read more)

I have a supplier and use an online account on their website. It allows me to select and display invoices for printing. In the case of FF the pop-up appears but is blank. When I asked their support and told them I use FF they told me that it does not work on their site. I tried Chrome and the invoices display fine. This sort of incident is a pain. Is there a solution? Pop-ups are enabled for my FF.

Asked by theHeatingEngineer 2 years ago

Last reply by theHeatingEngineer 2 years ago

  • Archived

ff opens on startup and loads two pages, an email address and twc

FF opens on log in and then loads two pages, one email address and then The Weather Channel site, in that order. The email address is: http://mail09.sm.ihg.com/t/gcH1AAi… (read more)

FF opens on log in and then loads two pages, one email address and then The Weather Channel site, in that order. The email address is: http://mail09.sm.ihg.com/t/gcH1AAibGiGLJTyBAFPNfDHJqBBJ0baZ8M-TIRsaaaaURvBN1MAYwaa?l=EwC0Ay8wB%7Eamp;V=RGPF8yB0D%7E25w84WEK2aL.V6b%7Eamp;d=Nj%7Eamp;5=%7Eamp;j=mf-cK%7Eamp;B1.8u9t%7Eamp;-Fz.Cv8v%7Eamp;ke_uek%7E25vL6uSqd-_-XJM_8TG_bJQ8_KO_As909s9y-_-cKMF-_-

The other is a Sterling, VA 10-Day Weather Forecast - The Weather Channel | Weather.com FF is not in the startup menu, nor was it running when I restarted the machine. I've cleared my cache and cookies and even took the time to remove and reinstall FF. Please advise if you've any idea what's going on. I'm about to go through remove and reinstall again, but it's possible I'm getting the problem back through "synch"

I note that I'm also getting a Symantic request to change my settings although I'm apparently up to date. I don't know if this is related. The troubleshooting information is based on the second activation of firefox, not the initial "auto-start" that I'm worried about. I can resend that if you want. If I have some sort of malware, its involving Firefox and may be reestablishing itself throuth the "mail09" address. Thanks in advance for reading this, even if you have no advice after doing so.

Asked by Johnk860 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

How do you actually delete the entire history? I've deleted everything, used ccleaner, re-installed, deleted \user\appdata\mozilla\*.* yet still site suggestion

I've deleted everything, used ccleaner, re-installed, deleted \user\appdata\mozilla\*.* yet still site suggestions appear, and I'm sure much more than that is stored alon… (read more)

I've deleted everything, used ccleaner, re-installed, deleted \user\appdata\mozilla\*.* yet still site suggestions appear, and I'm sure much more than that is stored along with it somewhere. Being able to wipe this data has been one of the biggest factors in my using firefox. Even after uninstalling/reinstalling it notes that there was a previous installation and proceeds to import bookmarks, history, etc, none of which show up in the normal sense, or clear by the normal methods. I don't know if that step is actually where the data gets loaded but I'd imagine it is. I now wonder for how long I thought I've been purging my data, only to have it not show up for me to see, but safely stored away for anyone who gains access and knows where to look. Huge change in security status, unannounced. Firefox used to leave only footprints that you could wipe clean fairly easy.

Asked by Me_Man 2 years ago

Last reply by Me_Man 2 years ago

  • Solved
  • Archived

"Save image as" no longer works.

I am using 63.0.3. All of a sudden, whenever I right-click on an image and select "Save image as," when the dialog box appears, the "Save as type" field is greyed out. … (read more)

I am using 63.0.3. All of a sudden, whenever I right-click on an image and select "Save image as," when the dialog box appears, the "Save as type" field is greyed out. This doesn't happen in Chrome, so it is not my computer.

Asked by nholman 2 years ago

Answered by nholman 2 years ago

  • Solved
  • Archived

Firefox tab hangs

A while back I started having problems with tabs hanging in Firefox. This happens arbitrarily, in any site, without any user input. It may happen with tabs that have been… (read more)

A while back I started having problems with tabs hanging in Firefox. This happens arbitrarily, in any site, without any user input. It may happen with tabs that have been on the background for a long while or with a brand new tab that I just opened. I'm attaching screenshots for a tab (that was) showing Facebook and one for a new tab without any site loaded. Whenever this happens, there will be a "WebContent" process at 100% CPU. The only solution is for me to kill that process.

I'm seeing this in two different computers, work and home. The usage pattern between these two is quite different, although I do have Firefox sync in both of them. I've tried deleting my profile (rm -rf ~/.mozilla/) but that hasn't helped. I've tried using safe mode and couldn't reproduce the error, but since these crashes happen about twice a day it's hard to say for sure. There are no crash reports in about:crashes.

Any tips to troubleshoot this problem?

Asked by NicoBr 2 years ago

Answered by FredMcD 2 years ago

  • Archived

birthdays are missing from facebook

Every since the most recent Firefox update, Facebook Birthdays are missing from the column to the right of my Facebook Newsfeed. Birthdays do show up when I use a differe… (read more)

Every since the most recent Firefox update, Facebook Birthdays are missing from the column to the right of my Facebook Newsfeed. Birthdays do show up when I use a different browser, so it seems to be a browser issue. How to fix?

Asked by johnaukerman 2 years ago

Last reply by McCoy 2 years ago

  • Archived

how to remove tracking pixils?

I have set up Firefox to delete cookies on closure. However, this leaves tracking pixels on my (MAC) computer. I want to remove them as well, regularly. As I need to enab… (read more)

I have set up Firefox to delete cookies on closure. However, this leaves tracking pixels on my (MAC) computer. I want to remove them as well, regularly. As I need to enable these for some sites to function, but I do not want them to stay in the computer OR my ipad or iphone.

Asked by jlpY 2 years ago

Last reply by jlpY 2 years ago

  • Archived

lakador

Several times, 3-4? when updating my iphone, I have ended up with lakador on the MacBook Pro that I use. Every time it appears to be from or through the App Store, which… (read more)

Several times, 3-4? when updating my iphone, I have ended up with lakador on the MacBook Pro that I use. Every time it appears to be from or through the App Store, which I have always assumed was trustworthy. Every time I've done it using the iphone as the internet source, the phone update was not successful, but I ended up with lakador on the computer. When I used the public library as an internet source, the update was successful, but I again ended up with the lakador virus. When I look at Firefox preferences, it would seem that I should be notified that an untrustworthy malware was associated with the download, but that didn't happen. Thanks

Asked by dr.tucson 2 years ago

Last reply by sadolino 2 years ago

  • Solved
  • Archived

When on www.nytimes.com, Firefox pop-up stating "This page is asking you to confirm that you want to leave - data you have entered may not be saved." appears.

Starting this morning, whenever I click on a link on www.nytimes.com, a pop-up appears that says "This page is asking you to confirm that you want to leave - data you hav… (read more)

Starting this morning, whenever I click on a link on www.nytimes.com, a pop-up appears that says "This page is asking you to confirm that you want to leave - data you have entered may not be saved." and requires that I either click "Stay on Page" or "Leave Page". I have never seen this before and it only seems to happen on www.nytimes.com. Has anyone else had this issue? If so, how can I make it go away? Is there something that may have changed in Firefox Preferences with the most recent update? See attached screen shot.

Asked by dmsalvay 2 years ago

Answered by cor-el 2 years ago

  • Archived

My extensions registry keeps getting corrupted

Hello, since I updated to Firefox 63.0.3, my extensions have constantly stopped working every time I restart Firefox, resulting in me having to delete my extensions files… (read more)

Hello, since I updated to Firefox 63.0.3, my extensions have constantly stopped working every time I restart Firefox, resulting in me having to delete my extensions files to reset the extensions registry. How can I stop my extensions registry getting corrupted?

Asked by Infernoflower1 2 years ago

Last reply by FredMcD 1 year ago